Izzi, the manager, was amazing. It was Presidents' Day and they were short-staffed. There was a customer who was pissed off that she had to wait, so I gave her my place and I had to waited for my turn like an hour total. Izzi was very empathetic about that and told me how much he appreciated for my understanding and my act. He made sure that everything went smoothly and even upgraded my car. I am very pleased with his customer service. I've rented 2 times from SIXT now -- had great experience both time -- but this time even more. I witnessed how he handled things well and efficiently, despite the fact that it was a holiday, one of their computer was malfunctioning and they were short-staffed. Great job Izzy. I will definitely be back to this branch. T read more

The car was fine. Drop off was even fine, with one exception. After a long road trip back with the car we returned it to the location and we really needed to use the restroom. They told us that they did not have a restroom even for my pregnant wife. They told us to go to the cafe next door, saying it's where they go. Either terrible customer service not letting a pregnant lady use a restroom, or a terrible company that doesn't have a restroom for their employees. Either way, it's pretty bad. read more

Do not do it!! Just don't. $500 for a scuffed rim which I'm pretty sure I didn't do - my bad I didn't take pre-pics. Even if I had, the cost to repair was insane. Also, they took pics of a blemish on the paint. I then buffed it out with my shirt. 100% fixed it. It was not a scratch. Still got charged. I think their plan is just to go bankrupt with the next class-action lawsuit. Also, the BMW was gutless. Like, Hyundai Sonata gutless. read more

Sixt Rent A Car - $500 to fix. - Car Rental Near Me - San Francisco, California

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I cannot warn people enough about this company. I had been renting with Sixt for over a month at a time, spending more than $2,000, and believed I had a solid relationship with their staff. Instead, I was treated like I didn't matter the moment it suited them. After being forced into a more expensive vehicle at $120+ per day with the promise I could exchange it later, they broke their word, canceled my confirmed extension, and left me stranded in the cold. This isn't just about a car. Their careless and reckless decision-making created life-threatening conditions for my wife, who had to undergo an emergency C-section. She could have faced massive blood loss and even a failed blood transfusion because we were forced onto a late flight and unable to reach her doctor in time. The fact that our child's life and hers were put at risk is something I will never forget. I've even had to sleep overnight in one of their cars during a prior rental because of their mishandling -- and they never acknowledged or took responsibility. That's the kind of "service" you can expect here. The worst part? Sixt even pretended they would reimburse me -- and all I ever asked for was coverage of basic travel costs and lost wages. Yet they still showed just how devious and dishonest they are. (See attached photo for proof.) If you're pregnant, traveling with family, or running a business where reliability matters, stay far away from Sixt. They will leave you emotionally distraught, financially drained, physically hurt, and left for dead, just as they did me. There are plenty of other car rental companies out there. Do not risk your safety, your family's well-being, or your peace of mind on Sixt. read more

Sixt Rent A Car - This photo is sixt promising to reimburse but never did - Car Rental Near Me - San Francisco, California

So....I made an online booking yesterday. Today, almost 24 hrs later - no confirmation. "The booking request is in progress" . I call customer service, they say you're confirmed we are sending you the email. No email arrives. Mobile app still shows no confirmation. Call back to customer service - net-net: "we don't have a confirmation and cannot provide one" - I asked when, then? Answer is, "we don't know.....this could take nine days, only the branch knows and no one can tell you different". How in God's name can this business survive?!?! Surreal experience. I guess there's a reason I'll just keep renting from legit companies like Hertz, Avis, etc.. read more

Never, ever rent from them. It sounds enticing because you can seemingly get a nicer car like a BMW, but it's absolutely not worth it. As others have mentioned, this branch of Sixt is running some kind of scam where they charge you a lot of money for minor dings and scratches that were already present on the car when you pick it up. In my case, the office was extremely busy when I picked the car up, I had to wait 45 minutes to get my car. Someone just parked it out front and they gave me the keys, but there was no opportunity to inspect the car or note any damage (it had several scratches and small dings on the bumpers and doors). I went back inside to tell the man behind the counter and he said not to worry about it, everything was already in the record. No damage occurred during my rental, and when I returned the car there was no opportunity to do an inspection. Then the next day I received an email saying that there was a scratch on the rear bumper and I would be charged $600! They give you no opportunity to appeal this, it's your word against theirs. I filed a claim with Amex over this. I'm hoping that Amex takes note of how many times Sixt does this, particularly at this location. Amex has their own investigative arm that deals with corrupt businesses like this. I rent cars about 15-20 times a year so I should be a valuable customer, but I will never, ever, rent from Sixt again. This sort of thing is not a problem with Hertz, Avis, Enterprise, or any of the major brands that actually try to earn loyalty from repeat customers. Sixt on the other hand, seems to have a business model where they rip off a customer once, lose that business, and rely on new customers to fill the gap. But eventually they'll run out of new customers to rip off and they'll go out of business. Good riddance, it's a terrible company and the people who work at this location are dishonest and incompetent. read more

Sixt Rent a Car gets 1 star from me for a completely unfair and stressful experience. After our rental, we returned the car and did a full walk-around inspection with a Sixt employee, who carefully checked the entire vehicle inside and out. He then signed the return document and wrote "No new damages were detected." To protect ourselves, we also took a detailed, time-stamped video of the whole car (interior and exterior, with close-ups) at drop-off, clearly showing there was no damage. Despite all of that, we later received a letter from Sixt claiming we had damaged the car and trying to hold us financially responsible. It feels like they're ignoring their own employee's signed report and our clear video evidence. This has turned what should have been a simple rental into a frustrating dispute. Based on this experience, I do not trust Sixt's post-rental damage process and would strongly caution others to be extremely careful--or consider renting elsewhere. read more

Simply DO NOT RENT FROM SIXT I regularly rented from SIXT for several months for business as the pricing on luxury vehicles was the same as less desireable cars at other providers. On three rentals I was charged for damage that did not occur during the rental and in each of the cases it was not apparent that there was damage as no or poor proof was provided. Further the damage cited (several inch long scratch, small depression referred to as a dent, and scratch) has never been pursued by other rental car companies in my 30+ years of business rental car use. It is apparent that SIXT's relatively low prices for luxury cars is a business practice predicated upon revenue from damages and associated highly suspect damage charging practices that are likely if you regularly rent from them. A class action lawsuit and government regulation are warranted. read more

They kept my credit card information and charged me twice without permission it's fraud be carful

Sixt has been a great experience for the last 10 years of renting. The people are friendly and patient - I see a lot of first-time renters - and not trying to use scare tactics like the other companies do. They recognize elite and frequent customers and try and upgrade them when possible. The claims management team which is separate is not great, so now I try and take pictures before and after. Just use a credit card that covers LDW or buy their insurance - it's not rocket science read more

They charged me an additional $125 after I turned in the car. No explanation. Do not trust this company. So I followed Latisha's advice - sent my invoice to the customer svs agent and got another denial. They say my additional $125 was for the "choice upgrade" that the desk agent sold me on site. That is such bullsh*t, because he made it sound like he was getting me a better deal than what I had pre-paid on expedia. he was literally showing me that I had gotten a better deal by taking this, larger car, instead of the compact car I'd reserved. If only I would take the upgrade. I am so tired of being ripped off every time I turn around. I will never use this company again, and I will continue to tell everyone who ever mentions rental cars, that these guys are crooks. Oh, and they've spent even more time reviewing things and again, telling me I am wrong. Again. I am so mad that I cancelled the amex card I've had for over 20 years since they sided with the merchant. This entire situation makes me so mad, that even venting this terrible review doesn't help. Buyer Beware. RECORD THE CONVERSATION WITH THE DESK AGENT. read more

This was the best rental experience ever. Izzy made sure that all of my specific vehicle needs were met and went above and beyond by sequestering a vehicle from a nearby Sixt when he realized that the right vehicle was not present at his agency. Ten out of ten!! Thank you I will be back. read more

Great place for renting luxury cars. Fast and excellent service. Better prices than the big 3.

I rented and picked up a car from this company early morning at about 5:30 am at Pittsburgh PA airport thru Priceline from 12/13/23 to 12/16/23 only. I didn't buy an insurance protection since it was only for 2-3 days. I was excited in the beginning since this was the first time I heard of this company. The rental process was no sweat since I prepaid it. Before driving off the garage I inspected the car for damages and found one at the passenger door. But since there was no paperwork to document the damages or dents I just thought that it's okay since big rental companies don't even really take dents into consideration. I can't even take a picture of the dent since it was early morning & the car was dark grey so it was not visible. We returned the car early morning again since our flight back was at 5:15 am. We dropped off the key & left. The next day I received an email saying we damaged the car, the same damage I saw prior to driving it off from their garage. I can't believe they accused me of this! I emailed them back saying that it was already there before even renting it. But no excuse! They charged me a whopping $661 for the damage! I told them it's their word against mine so I have no choice but to pay. I also told them that I don't think they will even get the damage fixed and they just want to take money from me. I'm writing this review so people can read this & warn them of this company which for me are scammers & taking money from customers for no reason. Please be careful when renting a car from this company. I don't want more people to get scammed by this company just like me. If you book your car please pass this company and get a better one who have bigger names and better reputation. This company is good to trick customers coz it also happened to my friend when she booked a compact car in Las Vegas but they tried to upgrade them to a SUV. If my friend didn't ask if it would be the same price she could have fallen to their tricks and paid more! They are really scammers! Thanks Yelp for giving me this chance to warn people about this car rental company! Shirley, SSF CA read more

We had a great experience checking in and picking up our car. Car was clean, gas full, and drove very well. The person who helped us check in was very nice and showed genuine excitement for our journey down the coast. Dropping the car off in LA the following day was easy and pleasant as well. There are so many bad reviews about this place- so I felt I had to leave one saying it must not always be bad! Very thankful for the car and experience! PS: Since there were so many bad reviews, we took photos of EVERYTHING inside and outside of the vehicle before stepping in and driving. Everyone should do this just in case the rental company tries to say you caused damage! Luckily, we did not need to reference the photos. read more

I rented a 4WD Toyota for four days. It was supposed to be $500, but they charged me $750 instead. It turns out the agent signed me up for insurance and roadside assistance even though I said no, when she asked me. They don't give you a copy of the agreement either so there is no way to know what they did until later. Now I'm stuck, they have my signature, which I signed thinking the agent put what I told them, just like every other rental place. These people are crooks. read more

I reserved a midsize SUV for a family trip on May 2023 at San Francisco International Airport. When we arrived at the rental counter the agent told us that the car I reserved was not available. Counter agent offered a Tesla or a BMW sedan for significantly higher price. When I asked them to refund my reservation the agent refused with attitude to boot. I had to file a dispute with my credit card company to get the charges reversed. We got a midsized SUV from the company at the next counter. Will never book with Sixt for their unreliable service, rude agents and questionable business practices. read more

Another disappointment - as I should read these reviews - so here's feedback: 1. Location difficult to find - it's in a food court 800 number had no clue eit 2. Staff very slow 3. Cars are 1/2 block remotely located - so if you are by yourself with luggage - it's even more of a hassle 4. They assigned rental knowingly the vehicle needed oil change and check engine light is on ( why I'm renting) - and were stating ok to drive - Memo to Sixt: every teenager & college student know better than to keep driving w/check engine light on 5. Jr Branch Manager Stephanie was not enthusiastic about making the situation right - grudgingly switched cars - so the motto must be customer is always right when they see it our way - The 1 Star is for offering to retrieve the car so I didn't have to lug gear back up the stairs... So I received feedback from Sixt stating they would review - ultimately reinforcing their policy that a "maintenance required" alert on the car dashboard can be overlooked - amazing that a car rental company policy equates their maintenance timing against the customers experience of driving a safe and worry free vehicle. Sell your stock! read more

Sixt Rent A Car - Car Rental Near Me - San Francisco, California

Appropriate name. "If there are six car rental choices they would be my SIXT choice". I arrived at the w.Palm Beach rental place but they didn't have a car for me. They did however have an upgrade available. The clerk was almost inaudible and looked at is desk as he spoke to me when I complained. He was no help . I eventually paid the "ransom" money. I will make a formal complaint to the company. Frustrated ex-customer. read more

Do yourself a favor and avoid this location. I initially rented from the Union Square location but they did not have the car class I rented available so I was told to switch it out over the weekend. I was told to go to Mission location, however, the car they had for me needed service(glc 300), it was 2400 miles overdue so they called the fisherman's wharf location who confirmed they have a Jaguar F pace they would hold for me. I drove the car that needed service to the fisherman's wharf location and when I got there they could not locate the F pace even though 30 minutes prior she had confirmed they were holding it for me. She then offered a car that is too big for my parking spot and when I told her that she said, "well you can take the glc for an oil change." I have never seen such poor customer service from ANYONE. When I informed her I worked in a hospital and could not just "take the car for an oil change on Monday" she was extremely rude and told me I would just have to call on Monday to see what was available. I ended up call the Mission store back and he was able to figure out another car I can pick up tomorrow. Glenda at your fisherman's wharf location is absolutely awful. Also...she had the doors locked and I had to bang on the doors for someone to finally come out and unlock it. I'm shocked anyone rents from this location if they have to deal with people like Glenda. read more

Sixt Rent A Car - Car Rental Near Me - San Francisco, California

SIXT GETS SIX F's FOR BEING SHADY! Sixt loves me, Sixt loves me NOT. I went from being your biggest brand advocate to your biggest nightmare/enemy. I'm a corporate marketer by day but a Yelp Jihadist by night with the determination to ruin Sixt's reputation with my review and reveal how unethical and incompetent you really are! It all began when my 2017 Chevy Tahoe had 10.4 gallons of fuel missing at the start of my reservation. Not too big a deal to me after calling Tiffany at the front desk the moment I noticed and she advised to bring the SUV back at the same fuel (3/4 full). Let's fast forward to the end of my trip...I get my invoice by email on the final total: A WHOPPING $117 FUEL CHARGE! ($8 / gallon)!! I was even extra generous and put more gas than I originally returned it. I called Tiffany again and she mentioned whoever checked in the car registered the tank at ¼ empty. Really?! The proof is in the pudding with my before / after pictures attached. I find it highly amusing that you nailed my mileage at check-in but confused ¾ full for ¼ empty. Your employee checking in vehicles either suffers from extreme dyslexia or they might need a refresher class of Pre-Addition 101 at the local community college. False fuel penalty charges are also quite common from other reviews in different Sixt locations. I've become gainfully employed with another full-time job with the amount of follow up and time it's taken me to get my bill resolved with you guys. My first email to customer service was on 03/31 and didn't get a response and resolution until 04/10, 11 days later. Sixt- The ball is now in your court to make the situation right.THIS SHOULD NOT HAPPEN TO ANY CUSTOMER that comes through your door let alone a Platinum Sixt member like myself. Sending me a $30 voucher after writing this review to win back a once loyal customer or as a bribe to delete my review is not creative solutioning. Try again! read more

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I'd stay away if I were you. I had a small issue with my reservation being charged for an extra day -- my CA license was less than a year old, so while it was accepted fine online and in their app, their front desk attendant rejected it and demanded I present my precious state's license (in physical form, just showing high resolution scans of the front and back were not sufficient, she rudely told me). I returned the next day to rent the car, and she told me the extra day would be refunded. I confirmed it again and pin returning it (though the math didn't add up), and ended up spending more than a month emailing back and forth with support. After I challenged their assertion that I would not be refunded, they began replying to my emails with an address set to "no-reply", seemingly intentionally trying to silence me. Stay away. Shady company. I can't imagine what would happen if their was a real problem. read more

Sixt Rent A Car - Customer support sends emails from a no-reply address. Stay away from this horrible company's service. - Car Rental Near Me - San Francisco, California

Pick up time was 7pm and they closed at 7pm. Therefore I didn't get car and the weekend was a disaster. No refund, only recredited the buds for a different weekend. Very lame UPDATE: sixt rental car commented here on Yelp that they wanted to make this right with me. I emailed them to get some kind of remuneration and they did NOTHING for me. Didn't even offer a coupon!!! They must really not care about customers at all. I wonder how many people have scheduled for 7pm and have had their weekends destroyed. Very bad service. I have never said this about any company ever, but I actually HATE this company. read more

This location knows what great customer service is all about, especially James. I've been trying to make a change for an existing reservation for a week now. Haven't been able to get through anyone at the 1888 customer service number or email or even the location itself from where I rented the car! Tried my luck in calling this office (as I had good experiences here in the past). James pick up the call and within MINUTES he was able to resolve my issue. Thank you so much for your hard work, especially during this pandemic time! read more

The whole state is at a shelter at home. I'm stuck in Tahoe and can't leave. Sixt wants to use this as an opportunity to charge $360/week. They insisted that the shelter at home policy only applies if you're sick which is incorrect. First time i called the rep put me on hold for over 10 mins. Second time the rep mocked my voice. read more

This is the worst car rental company I have ever did business with. I booked a Tahoe in may, picking it up for our trip on July 27th.. They texted me on that day ( July 27th ) that my rental was not available, I have an option to upgrade to a BMW X7, or choose " more options " guess what, it was the only option they offered me, so it cost me an additional $120, and billed me a $1000 deposit. the pick up area was very dark, it took us 15 min to figure out what buttons to push to move the back seats, we had to get the attendant to help. I drove from the airport to Scottsdale, two supermarket trips , then back to the airport. It took 15$ to top off. I pulled in to the car return, the guy there checked me in , said that everything was good, and myself and the other three people walked to get the tram. The next day, I get a damage report charging me $570 for a huge scratch and multiple window chips.. I drove this car for 100 miles, NOTHING happened to this vehicle, there was nothing that happened to this vehicle, this is a bogus claim. Stay clear from this company, they are very dishonest, and are scammers... read more

Our family has rented from this Sixt location several times over the past few years and we've enjoyed warm, patient hospitality from the Sixt team every time. We've always been accommodated with a great vehicle that met or exceeded our expectations for the booking. Our vehicles have always been comfortable and reliable. This location is especially great for our family since we live in North Beach and don't have a big enough car to get the whole family out of town for overnight trips. With all the great experiences we've had here over the past few years it's unlikely that we'll rent from any other rental company in the neighborhood. read more

Rented car for my friends today. Outstanding customer service. Free coffee and bottled water for customers. Highly recommended. Nice selection of the cars. Book online so you can get best price. Thank you read more

Horrible horrible service. I am so upset i got here and was not allowed in . I had reservations and also called to be respectful of the tardiness. I was told it would be okay and i even got here at 5 pm The lady that helped me was so rude and very unhelpful plus i lost 150 dollars to this company read more

First of all I want to start by saying thank you very much for hooking me up with an amazing car Ford Mustang GT - 2019 Model.....specially since I was on a date with my potential life partner A big thank you to RUDOLF (Rental Agent), GLENDA (Rental Agent) & STEPHANIE (Manager) for making this happen. I was very happy not only because I love cars and Mustang GT is my dream car but my date also enjoyed it thoroughly, I was very happy to see a big smile on her face...... I WOULD HIGHLY RECOMMEND EVERYONE TO RENT A CAR FROM THIS SIXT CAR RENTAL LOCATION AND ASK TO BE TAKEN CARE BY ANYONE OF THESE AWESOME EMPLOYEES. Additional Benefit: parking in SFO downtown is ridiculously expensive from $70 a night onwards.....therefore renting a car from this location is very convenient as you can park here in their garage for free for the night and collect it in the morning again and validate your ticket.....the location is in the heart of the city which makes it convenient to park and walk or UBER to your hotel Thank you Regards, Sagar Shah read more

Sixt Rent A Car - Ford Mustang GT -2019 Model - Car Rental Near Me - San Francisco, California

Drive a premium car at an economy price really means get an incredibly damaged beat up 40k+ mileage car that hasn't properly serviced or maintained maybe it once was a new bmw or Mercedes but now it looks like a car at the end of a NASCAR race. Then and this is the best bit - when you return the heavily damaged car - they'll "find" some damage and charge you $2k.... So if you want to travel way off the airport to some unsafe understaffed location for a car rental experience you'll regret go ahead. Otherwise rent from either Hertz, Avis or give Silvercar a go - they're not great but you'll avoid a lot of pain. read more

I have been trying to make a rental for two weeks with Sixt and their website has not been working this entire time. I finally called them, but the price of the rental has now tripled and they refuse to honor the price they gave me when I first tried to rent the car. I have screenshots from my order when it would not work, but that did not make any difference. I will never be using Sixt rentals they are a horrible company. responding to your reply: I did call and try to resolve my issue, but your phone support was not helpful and refused to honor the original price I was given. read more

Had an amazing time in Tahoe thanks to Sixt, we were able to take the Jeep Wrangler Sahara and felt like we could go anywhere and do anything...Thanks so much to Stephanie and Rudy at the San Francisco location fisherman's wharf and Leo at the Ft lauderdale call center, they all went out of their way and above and beyond every step of the way. read more

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Thanks a lot Rudolph!! Best experience I've had renting a car in a long time. Easy check in/check out. There was a small hiccup with my reservation but Rudolph took care of it. There are a lot of rental companies in the Wharf, but would definitely recommend Sixt. read more

Expensive as it could be! I understand it's San Francisco during the summer but ouch! -2 stars for price gouging it was almost $500 OTD for two days. Clean car and great service! read more

This is an update to my previous review, moving up to 3 stars. Customer Service reached out to me to rectify the issue and as a goodwill gesture. In short, I paid for the 4 day rental and Sixt waived the charges on the extra day. As explained to me, the grace period is only 30 minutes. Beyond that it is considered a full day. read more

Compared to the Milbrae location, this one was harder to find and parking is super limited. Driving to get here is another challenge if you're not familiar with San Francisco high-pedestrian-traffic-driving. Walked in and out with the car key in hand, under 10 minutes. Marlena was very thorough. I picked up the car in the Anchorage Square Garage, and the first thing I did was exit to the right and drive all the way down Beach street until I hit the dead end. It was a low traffic area, perfect for taking video evidence and do a vehicle spot check before driving off. Return: There's a 76 gas station very close by but it's jam packed with other rental cars, $4 (regular) a gallon at time of posting this. So try to fill up at Shell or Chevron between Laguna St / Lombard St, it was cheaper by 40 cents a gallon. Return the car at Level C in the Anchorage Square Garage. Check your parking space #, save the parking ticket and hand over both keys and ticket to any customer service rep. No need to wait in line, they'll tell you an audit will be done and you will receive your final bill in 3 days. read more

I've rented cars hundreds of times and this was the friendliest, most positive experience with the fantastic international and multi-lingual staff. Super-helpful, friendly and definitely worth a special trip. Car was great; clean, well-maintained and a decent value. read more

This operation is in disarray. Did not have a vehicle in the class I booked. Vehicle I rented was defective and dirty. Every other customer there filed a legitimate complaint. The transaction took over an hour from entering the office to driving away. Easily the worst experience I have ever had renting a vehicle in the last 30 years. I would rather chew tinfoil than return here. read more

Renting a car here was both super slow and confusing. When I got to the office on a Saturday morning, the line was almost to the door, with only two associates helping customers and tons of other customers sitting around and waiting. It took about 40 minutes to get to the front of the line, which wasn't terrible but the associate helping me was incredibly slow. She stopped in the middle of processing my reservation to take pictures of receipts from her wallet without saying anything to me, so I just watched her in confusion for several minutes. After she finally got back on track, she tried upselling me on insurance, gas, and just about everything she could think of. Finally, she told me that the car was in the garage, pointed me in the general direction and sent me off. The garage is a public parking garage that the rental car companies utilize. There wasn't a single sign directing people to the rental car area, so I wandered around for a while until I found the cars on the third level. I checked the parking number on my reservation, but that clearly wasn't my car. I literally searched the entire Sixt car rental section before walking down each floor back to the ground level. Suddenly, I see a Sixt "VIP" area, which was literally 2 random spots in the middle of normal public parking. The SUV I was renting was just parked there, which clearly must have been in the wrong spot because I was clearly not part of the VIP program and it did not match the spot written on my reservation paper. Ugh, super frustrating and the entire ordeal took way over an hour. On top of all this, we took a toll highway that only took Fastrak (which we didn't have in the rental car) and we expected to just pay the $7 toll later on. Instead, Sixt billed us for the $7 plus a $5 admin fee plus sales tax, which clearly was not necessary. If you want a seamless car renting experience, stick to companies like Hertz, Enterprise, etc. There are plenty of locations in the city and you won't have to deal with incredibly long wait times and a confusing car pick up/drop off situation. read more