store conditions poor would get a new bakery dept manager…read moredept is never ready on sunday morning by 8 a.m.. produce dept. always looks great. Keep it up. rest of the store was average conditions until I got to the frozen food aisles and there is a flood of water on the floor with no attention being paid. Once again no bagger and happily begged my own groceries.(8 a.m..) if you want me to go down the street to Krogers or Aldis if conditions are any better I won't be back. still never seen a store manaager on the sales floor in 6 months that I have been shopping here? Does anyone at Jewel Corporate care about this store or is everyone just counting their money? Disappointed

Rude cashier! The girl who is transitioning to a man. Stood there while I put my bags in cart with…read moreno offer to help and when I asked if she/ he is gonna help me it came back with very rude comments! I won't use this store anymore. It seems you have an employee who doesn't like your customers and pushing them to shop elsewhere. Going by the many comments about this store I can see on here.

Great selection, good pricing on fruits and vegetables. Unfortunately employees ruin your…read moreexperience, Bob at the fruit stand is useless, he stands there with stupid look on his face and offers no help and has no knowledge of the offerings! Why is he there??

I had a problem my last shopping trip with the mperk coupons. I left some feedback on the survey I…read moregot about my shopping experience. A few days later I got a phone call from the store manager. He offered to reimburse me for the coupons that hadn't worked. I told him it was fine, but I appreciated his call. He ended up putting some reward points on my mperks account! Fantastic customer service!! Also, the door greeter there is one of the best around. Good customer service is rare these days. It's nice to have a local store where it still exists, thank you!

Ordered a customize cake for my kids 5th birthday. Placed the order online and picked it up on the…read moredelivered date. It was exactly what I wanted and it even tasted goodness!

This store isn't old by any means. I helped do the construction for it in 2008. But it almost…read moreappears to be much older and not taken care of. But my main "gripe" about that store is its lack of stocked items and varieties. For crying out loud, they didn't have gallons of distilled water for a month! So many empty shelves. They keep the items that dont sell or just lazy on stocking? I have no idea. The Kankakee Walmart is 100 times better. But even they are lacking of items too. When you go here, just avoid all the idiotic "woke" people and get your bread and milk. Anything in particular, try elsewhere.

A few months ago I moved back to my native town and, like I used to when I lived here before, I…read morestarted to shop at the natural foods store again. I was excited to support a local small business, and even though their prices are a bit higher than other big box stores like Whole Foods who is now owned by amazon, I was willing to budget that in for the sake of keeping my shopping local. Plus when you factor in gas expense to cruise up to Orland, it just made sense. However I'm sad to report that over the last 4 months or so I've had some negative experiences with this store, despite their winning attributes. First, there were 3 separate occasions where I asked about specific items they did not have currently available, and asked if I might place a special order through them as to support their business (instead of going through somewhere like AMAZON, eye roll) Unfortunately, on all 3 occasions they took my contact info and told me they'd be in touch, but only ONCE did they ever actually follow up with me and it was literally months later... so do you think I called them back? NO! They clearly did not want my business. Mind you this was for animal food, an ongoing expense that I'd much rather pay a local merchant for rather than ordering online. Month or so later I have another more significant negative experience with their cloth face masks. These are so cute and it's amazing to be able to purchase one made by a real person local to the region. I was so jazzed. Unfortunately these masks were not labeled by size, had no distinguishing pile or anything, leaving me to logically assume they were one size fits all. Long story short I ended up with 3 out of 5 that I purchased that are kids sized. With no kids I have no use for these. I asked to have an exchange and they said because of the virus they could not accept that. I asked if they could at least credit me the $15 expense since that's how much I was out and the manager said no. Continuing along with what happened, the manager told me she didn't appreciate my "threats" or how I was talking about the business and told me I was being disrespectful. In reality, I never raised my voice, used fowl language, nor distributed a single threat. What I DID say up until that point was that I did not feel like they appreciated or valued my business because of this and the past 3 attempts to order specialty items through them and that if this is the kind of customer service they deliver then I'm going to have no other choice than to take my business elsewhere. And she responded like THAT! How much more disrespectful and non responsive could SHE be? So I found myself being verbally attacked by a member of management for bringing very real, every day customer service concerns to their attention in a respectful way. How dare I?! It's clear this store cannot take constructive criticism nor do they value their customers. I truly do not appreciate the tone I was met with. Moreover, the conversation finally resulted in her saying she'd credit me the $15 but it was only because she was being forced to in order to make me happy and it would be the last $15 I spent with them.... (I'm serious that actually happened.) I NEVER was disrespectful to this woman, I just told it like it was and in a level tone. I don't believe in screaming at customer service representatives... After she said that she quickly back pedaled and said "after that if you choose to continue doing business with us that's up to you" Overall I'm extremely disappointed at the LACK of customer service I've experienced over the last few months at this store, not to mention the judgey, prissy manner some people who work for this business seem to portray to those who might look and talk differently than them. I feel completely undervalued by this business as a whole and I will not even take my $15 credit there. They don't deserve any more money from me. As unfortunate as it is, I'd rather take my money to the box stores at this point... if you know me, that's a pretty intense and out of character statement. I hope for the store's sake that they learn to improve their customer service and build long term loyalty... As I tried explaining to the manager, that's how small businesses survive. With how I've been treated and dismissed on repeated occasions over the last few months, however, I'm not so sure they will... too bad, even though their selection is kind of small and lacking with certain things, they had potential in my book. After this outright disrespect? Not anymore. Never. Again.

Absolutely loved this little health foods store. They had a great variety of items. I will most…read moredefinitely be back!

My inlays are in their 80's and this little grocery store is very close to where they live. With us…read morebeing 1,100 miles away, I am thrilled that such a warm, kind store and workers are available to help them find what they need since walking up and down aisles is getting to be alot for them. I cannot say enough about the bakery section - wow!!! - whoever is making those pastries every morning deserves a raise! They are amazing!!! Thank you for all you do and I am so happy you are where you are - you make my heart smile!

All prices have increased, but paying the kind of money we are for groceries you expect fresh and…read moreeatable good. I bought a container of Raspberry cookie sandwiche cookies, I paid 9.99 for them get home and there's no Date of sell by: they were so old you couldn't eat them. I was so disappointed will check out product conditions much more thoughly.

Overpriced for starters. Limited selection, smells foul in the store, and their bakery items are…read moredisgusting. My friends and I all have tried their different bakery items and EVERY ONE OF US agree that their bakery section should be closed. I suppose if I had to work in a place that was freezing all the time and smelled awful, I would be as salty as these folks are. Then add the digital coupon that is done at the 1 single kiosk they have, with long lines to use the stupid thing, and its a couple hours you'll never get back.

As another customer mentioned, too many people in the store not wearing masks during a worldwide…read morepandemic. By law businesses clearly have the right to turn away customers not complying with the mask mandate. Aldi apparently does not care to do this. I suggest shoppers go to Meijer which has wider aisles so you're not on top of customers and a much better variety of food. This is a small store, there are so many off brands that shoppers have no information on which makes it difficult to know product quality. I suggest shopping elsewhere. I am not inclined to go back. Another factor is that the store has only been open a couple of weeks and the cashiers don't even bother to say thank you.

I love Aldi, esp. this Aldi. However my wife and I were there today and many younger clients and…read moreeven their children had no masks on. I ask 2 employees, what's going on. Apparently (and probably for good cause) the employees are not to approach mask-less patrons and ask them to wear a mask. Menards has no problem doing it. But I understand. My wife and I are seniors with health issues and just can't afford to get sick. So, we will be shopping elsewhere.

I had a great experience at New York City Deli. I ordered a turkey sandwich, and it was excellent…read more They make it really easy to fully customize your sandwich, which I appreciate, and they use high-quality Boar's Head meats--you can definitely taste the difference. My wife got the Italian which is her staple lunch selection. She really enjoyed her sandwich and a 1/2 was plenty for her. Portion-wise, it was perfect for me. I'm not someone who needs huge servings, and the sandwich was just the right size--honestly, it worked well as a half sandwich for lunch across two days. For a couple bucks more, you can get extra meat Which we did not do. Great quality, flexible options, and a practical portion size. I'll definitely be back.

I ordered the Big New Yorker which was supposed to be corned beef and pastrami. When I get home, 40…read moreminutes away, I got an NYC Special which is roast beef and turkey. They had it marked correctly on their order checklist but made the wrong sandwich. The toppings on it obviously were for the wrong sandwich too, which made it less appetizing. They need to get their sandwiches straight.