The place is very clean and well maintained. Unfortunately they don't tell you that you aren't…read moreallowed to "test drive" their mattresses. Me and my lady were asked to leave before we were able to finish. I hope all their locations don't have this poor of customer service.

If you're looking for a new mattress stop in at the Mattress Firm in Frankfort, the layout of the…read morestore is perfect for finding the right mattress for you. The employees of this store are great and are not the annoying sales people you find at other mattress stores. Brain and Ashely were so helpful, and I was in and out in less than an hour. They found a mattress that was in my budget and was able to get it shipped to Michigan! Memorial Day is the perfect time to buy a new mattress.

Owner was very polite and honest. Hard to find nowadays. He even delivered it same day. Highly…read morerecommended. You won't be disappointed. I saved thousands on the exact same model I was looking for.

Owner was very nice to chat with over the phone and helped me pick out exactly what I needed. Also…read morewas able to deliver the mattress to my address which was huge for me.

Service is great! It's not high pressure. & they won't try to upsell you. I made a purchase, &…read morewent back the next day to change my item. No problem! They have a good selection, with all items "made in USA"! I have recently shopped at 2 other mattress stores. This BedsBedsBeds & Mattresses store offered me the best value! I'm very happy with my purchase. Go check them out when you are looking for mattresses!!

I just seen this response if you ever shopped here you will know they keep a full copy of receipt…read moreon file in the store. The old fashion way. This guy truly should not be working with the public. I went in with a question not a demand. He just went off on a serious tantrum. It was just a bed frame. I have no idea all these other comments he made. Somebody needs help customer kindness. I have shopped here 2 times already. Not concerned with the merchandise more so the attitude of employees.

I called to purchase a Beauty rest mattress, and box-springs set. I spoke with the store manager,…read moreFarrell Bentley. She advised me to come into the store to test out the product before purchasing. We made an appointment the same afternoon. I met Farrell and she was careful to find out my physical needs in a mattress and went over the types: firm, soft, medium and different brands. She encouraged me to lay on the ones that met my criteria. After testing out at least 7, I decided on Tempur-Pedic. While they were a bit out of my price range; but met my comfort needs, she was able to find me a deal on one. Farrell was very professional, personable, knowledgeable and took the time to make sure my needs were met. She carefully scheduled the delivery services, warranties and accessories I needed for this type of product. I was very satisfied and highly recommend her. Mattress Firm, 4806 211thSt, Matteson, IL., 60443

So I received an email requesting a review on my recent purchase of a king size mattress set, which…read moreI completed. Received another email stating my review was live, go to check it out and Mattress Firm took the liberty of editing my review, a lot. So guess what? Our sales rep was great, he taught us a lot about mattresses and sleep. I had no idea what a mattress set would cost and was very surprised at Mattress Firm's pricing. We found one we liked and ordered it. I've had buyers remorse ever since and almost cancelled the delivery several times since we spent well over $3K. The delivery crew was fast, efficient and professional. My bed is not broken in yet so I am going to wait until the 60 day mark to make my decision. We received great service but Mattress Firm is expensive. Shopping around laying on mattress after mattress is no fun, but it's worth it. Do your homework.

Friendly staff. Great selection. Good prices. We had to…read morecome back and get more be cause we up sized our bed. We also sent friends because they loved our bedroom sets. Jason

I have been a loyal customer for the last five years. Recently, I purchased. a bedroom set along…read morewith a mattress when I received the furniture. It was fine after three weeks. The mattress started to ruffle, and the material within the mattress began to gather all in one place I called to see if I could have the mattress replaced I only had the furniture for three weeks, the mattress was defective. I spoke with a few people that worked at the store. They in return got in contact with the owner and they informed me that he said there was nothing he could do. He could offer me a pillow top to go over the mattress and that would cost me $35., but no replacement would be given. Needless to say, I will never purchase from this company again they have lost a loyal customer. This mattress was slept on three times. It was used in a guest room.

Bash gave me a great customer service, store was clean and you could find unique furniture thereread more

The bathroom is off the chain and it is a mess in th office area. I also saw a bed bugs on the…read morefurniture

Hi, my name is Cornel Hunter and I am the manager of the American Mattress in Hyde Park…read more I would like to share some actual customer comments from our location that may help inform your shopping experience. Again, I am the manager of this locally and family owned mattress retailer and I only wish to share some comments to help inform your process. Hey, I have an idea. Read the following customer comments for yourself, stop by, and see for yourself if they aren't both helpful and true. * "... very customer focused!" * "... right in the community." * "I didn't know there is a science to selecting the right mattress. You helped me find the right mattress set for the way Isleep and for my budget." * "I don't know why I waited so long. That was easy." * "You helped me make an informed choice for how I sleep and that made a big difference." * "... helped me understand the right mattress set is an investment in health and wellbeing... and costs just $0.27 per night for every $1,000 invested. I never thought about it that way." * "$0.27 a night to sleep is cheaper than the coffee I used to buy to help me wake up in the morning." * "... made a great deal possible for the set I wanted." * "I'm glad you recommended a mattress encasement to protect my investment and the manufacturer's warranty. I didn't know how important it was that your mattress stay clean and sanitary." Hi, me again. Of course, I'll admit Sometimes things happen, there might be an issue say with delivery or if the bed doesn't quite meet your expectations during your comfort exchange cycle, no worries, we'll be there to address any concerns. That's a promise. Thanks for allowing me to share what our customers tell us. Respectfully, Cornel "Cory" Hunter Sales Manager

Went to buy a bed today, I am wheelchair bound and use a service dog. My service animal was not…read moreallowed in the store . Even though I explained to Wally that it's against federal law to ban the animal who is not only certified but well trained, well behaved and under control. While he was apologetic, he still would not allow us in the store and would not service us. I rate this store no stars. Poorly informed, no service, no sale. I will not recommend this store to others in the area and will report it to the ADA. Janine S.

We had a great experience here. They had make their mattresses with high quality materials and for…read morea great price. I love supporting local businesses as well so that was a plus! Great mattress and excellent customer service.

I just upgraded to a king mattress from Quality Sleep Shop after loving my queen mattress from them…read morefor almost 10 years. The new one is even better than I expected. This company and their mattresses are amazing! So comfy and well-made--and the prices can't be beat. A win all around. As a side-sleeper this really helps my shoulder. Highly recommend if you want seriously great sleep!