I stopped by here to search for some gifts for my "secret pal" at work. This is a new location that…read morehasn't been around long. I was in the area visiting my brother and babysitting my nephew. The store was clean and well stocked with friendly staff. I was able to get several items. The line moved quickly. No complaints. *I will note that phone service isn't great in the area, especially indoors*

I am writing to formally complain about an extremely disappointing and, in my opinion,…read moreinappropriate interaction I experienced with an employee at the Marshalls location in Selma, North Carolina, on August 7, 2026. I was shopping in the store with both of my children when my 1-year-old son noticed one of the balloons that had been placed around the store for an employment event. The balloons were displayed near the shoe section. I picked one up and gave it to my son, not realizing that the balloons were intended to remain part of the display. I completely understand that the balloon belonged to the store and that employees may need to keep displays intact. I would have had absolutely no issue returning it. What I have a serious problem with is the way this employee chose to handle the situation. The employee approached us and told me that the balloon was part of the display and that she needed to take it back. Before I could even respond or take the balloon from my son myself, she took the balloon directly out of my 1-year-old child's hand. My son immediately became extremely upset, crying and screaming. He is ONE year old and obviously did not understand why someone had suddenly taken something from him. What made the situation even more upsetting was that the employee continued walking around the store with the balloon while my child was crying, rather than simply putting it back where it belonged and moving on. I want to be very clear: my complaint is not about being asked to return the balloon. I understand that it was part of a store display. My complaint is about the employee's lack of judgment, professionalism, and basic consideration in how she handled the situation. There was absolutely no reason she needed to physically take the balloon from a small child when she could have spoken to me and allowed me to remove it from my son's hand. I was shocked by the interaction and honestly found it unnecessarily harsh and disrespectful. I would have gladly returned the balloon myself. I even would have been willing to pay for it if that were an option. Instead, the employee chose to take it directly from a 1-year-old, causing him unnecessary distress over something that could have been handled in a much more appropriate manner. As a customer and a parent, I expect employees representing Marshalls to use reasonable judgment and treat customers and their children with courtesy and respect. I understand that employees have rules they must follow, but how those rules are enforced matters. Store property can be protected without unnecessarily upsetting or frightening a small child. I am requesting that this complaint be reviewed by management and that the employee involved be addressed regarding her conduct and the way this situation was handled. I would also appreciate confirmation that this complaint has been received and taken seriously. I have been a Marshalls customer, and I expect a much higher level of customer service from a company of this size. I hope Marshalls will take this opportunity to address the situation appropriately and ensure that employees understand the importance of handling situations involving young children with professionalism, patience, and common sense. Thank you for your attention to this matter. I look forward to hearing from someone regarding this complaint.

Nominating Saianna for Super employee. She asked us if we needed help. Even stopped what she was…read moredoing to show us. And has a very pleasant personality. If she's new maybe the others can learn from her. Always afraid to ask an employee for help at this location because theit standard answer is NO we don't have it or they don't know. And maybe those employees doing shopping could quit trying to run over people with their carts and quit putting their carts where you can't ge to what you want 90% are just rud.

New staff needed. The people you have following others around are very noticeable. If you're going…read moreto catch a thief, please find a better way because standing by people looking like a deer saw headlights is very obvious. You're following people off your judgement is a terrible thing. Clean up the spills. Teach your employees customers come first. I worked at Walmart and I know the codes so I laugh because the jokes on your staff. I'll take a picture next time for proof.

I find the staff here (with the exception of James - who is wonderful!) to be rude. It does not…read moretake much to say hello and thank you when I buy something. Cashiers do not even acknowledge you...they just ring things up, take your money and turn to the next customer. No thank you...NOTHING! I complained to management and just got a dumb look...no apology nothing! These people do not seem to understand that my shopping there pays their wages. I am going to start shopping elsewhere!

Went there on 1DEC24 for the hot bar. Sign says 11-2 and another time that I didn't pay attention…read moreto. Well, at 1100 is when the employee finally wanted to start cleaning the hot bar area. When someone asked about it she said "well I can't put the food out until this is clean". Ma'am. That should have been done BEFORE 11. Not AT 1100 when you have customers waiting for food that's already supposed to be there. Maybe if they weren't doing all that chit chatting that I saw, it would have been completed in a timely manner.

Not great, not horrible. Employees are always nice, and when I'm able to find what I need it's for…read morea good price (obviously) and good quality. But I've noticed that a lot of the time the aisles are completely unorganized and it's rare to find desired/essential items because they are all jumbled and piled up near the floor instead of hanging on displays or neat on the shelves. Also, I've noticed that it takes them quite a while to restock. The children's book section, craft section, cleaning supplies section and the 5 dollar section have been wiped clean for two or so weeks now and this happens often.

We are all entitled to our own opinions, right? Well... here is mines:…read more Parking: 5 Location: 3 Customer Service: 4 Facility décor/cleanliness: 3 The Dollar Store is a happy place to be.. I mean who gets mad over spending a dollar. Kudos to this location as it sits in the boonies but they had everything we needed. The customer service was great and the items we got for a dollar were worth it. We came in the middle of the day in which they happened to have lots of boxes everywhere as if there were in the middle of changing the items around (wall shifting). Not a good look during shopping hours but hey, we made due.

Very helpful, knowledgeable employees. Great selection of hardware, lawn supplies, paints etc…read more Handy having them so close by.

We started shopping here when they first opened because the location was so convenient, and we…read morewanted to support local independent business owners over larger big-box chains. It's been so worth it. The personalized service has been awesome. We arrived right before closing one evening, in search of canning jars, with a load of fresh vegetables from the farmer's market. The manager recognized us and said to come on in anyway. He didn't mind "waiting on a regular" and take our time and get whatever we needed. This was much appreciated; I'm sure it had been a long day for him. The store carries the full line of Craftsman tools and will save you the long trip into Raleigh to Sears. If they don't have something in stock they will cheerfully special-order it for you. They've ordered gardening implements and machinery for us several times and kept us informed of delivery progress. Their customer service is topnotch.

I love, love, love this store. I love a bargain. I hunt for the best. Hands down, they have the…read morebest deals anywhere. Thank God for this store, as I would have to travel a distance to get what I need. This is store is far better than the one in Raleigh. The employees stock it well.