As far as I'm concerned the staff who works here are fantastic management needs to get their shit…read moretogether. Came in to an absolute empty line one cashier. 45 min later still with the same person now a 15+ line no other lane open purely 3 of our staff doing sorting kind of looks like the manager needs more training in their job to maximize time efficiency!! Leadership, people management, training once a month FOR MANAGEMENT goes a long way Included I've shown a photo in which the line started wrapping around the isles again it wouldn't have been an issue had we just opened ONE extra lane rather than prioritizing drive thru

We just love this HEB, always use the curbside pick-up and the young people are always very nice…read more We had a friend visiting from CA and she wanted to go inside to shop, she was very impressed with the store as well as the helpful associates.

Fruits and veggies are always fresh…read more. On those lazy days you can get pre chopped veggies and fruit too. Large selection!! Sushi counter. Chefs kiss!! Poke bowls are so good! Salad, fresh tuna or salmon is delicious! Store is always pretty clean and customer service is great too

Never go here on a Monday morning…read more The shelves are left ill stocked if not completely empty. No-one seems to have mastered the concept of facing products forward. Good luck taking advantage of BOGO sales as they never have enough product in stock. Pity there isn't another big chain in the area as it appears HEB is banking on being the only game in town. However, I must hasten to add, the employees are always, in the least, polite, but mostly friendly, and helpful.

Had to use curbside twice this week due to being sick. Each time, they forgot items. Also, they are…read moreregularly out of stock of things that are almost never out of stock at other locations. Just not the best H-E-B to go to. Try somewhere else, don't waste your time here.

I love HEB but not this one. It's too small for the surrounding communities, it's always sold out…read moreof something. It's packed all the time unless you go at 6 am when they open. I don't like feeling like I have to fight to get down an aisle. Which I do feel like that the majority of the time. If you go later at night, it's out of stuff. I usually do curbside but lately, I haven't been getting all of my items.

Great customer service skills, curbside service is fantastic…read more The rotisserie chicken that they sell, already cooked is the best chicken I have had, especially the Lemon pepper one. Thanks HEB

Just received great service today, trying to do a return. The ambiance was great as well and let me…read moretell you why. I came in to do a return. I learned from one of the workers that any register can do a return, so I headed over to a random register. My cashier was Joe C. A young man who was on it! When I was up next, it was then that I could tell that he was new. I don't know what gave me that thought but what I found to be so great was how he wasn't shy to ask for help. He spoke to the woman at the register in front, "Excuse me, Ma'am?" And she turned right away to see what he needed and stepped in to help right away. She quickly walked him right through the process and he followed perfectly. Eventually, he still needed a manager to come and sign off something but I did get my refund. I got to my car and realized that he had forgot to scan one item so I was short and that's my fault. I started to get anxiety because the line started to get longer and I was feeling the pressure just a little bit. I debated about going back in to get the rest of my money and I began to drive off but then I remembered I brought all the items back so why shouldn't I get my FULL refund. I parked my car again and pushed forward to get out, grab my baby and head back in to get my $3 and some change back lol I sort of walked aimlessly back inside because I was hesitant to go to a register again and that's when I bumped into the manager, Ms. Brittany and she remembered me from earlier! Thank goodness! She came to the rescue and I never felt so good. I actually felt silly that I felt bad earlier. Anyways, I learned that the woman who helped Joe at the other register was Ms, Vanessa? Or Valerie? My apologies I forgot the name but I'm pretty sure her name started with a 'V.' Thank you Ma'am for helping him/us! Anyways, just based off this experience I had to make a review. They did such an amazing job and I am very pleased that I got my entire refund! I'd highly recommend this H-E-B. Sidenote: I always like their food here. I've bought the sushi, doughnuts and etc. you can always expect a sense of higher quality products here than other grocery stores.

Heard from a very helpful associate from HEB, that they are now outsourcing their shoppers. This…read moreis not working for me. The website gives one the option to leave notes for the shopper. I know the shoppers are not MY personal shopper; however, the website gives one an opportunity to leave specific notes; therefore, the shopper should read the notes. I leave notes because I can't eat certain items. I got my delivery and the notes were ignored. Then the delivery I got today had 3 heavy bags tied together! Really? I could barely pick up due to a disability to bring into the house/kitchen. Maybe there needs to be some training for the shoppers. Looks like Walmart is my new grocery store.

This HEB is massive but that also makes it difficult to find specific items sometimes…read more I like that they have free samples of snacks or beverages sometimes, it allows me to try out something new before buying.

Worst HEB in Texas. Very few Organics. Very little respect for reusable bags. I have been told it…read moreis a "convenience HEB" so they will not carry by request. the only option is drive 20 miles or go to Walmart. I guess blame the population of the community but I think if you provide better you will attract better. I just stood in line for over 15 minutes while church ladies checked out with 2 carts $600 worth in the only open line!! Get a self check please!!

I was really impressed with this HEB location. It's smaller in size but has an updated look. They…read morehave a very good assortment of items and even had some Kombucha for my upset stomach. There seemed to be plenty of parking and they had some nice sculptures out front.

Thought I lost my billfold today, December 27th, and I went back to the store, and Sydney, who I…read moreguess is either a manager or security, dug thru the cameras and told me that she saw me put it in my front pocket (a blundering idea) and watched me all the way to the car. This was incredibly invaluable assistance and I applaud her commitment to excellence and her kind, caring and understanding manner. It went a long way towards helping me locate, and I did. It was inside my home and as I retraced my steps I felt like an idiot for the exercise I caused her and myself. Thank you, Sydney, for your commitment to excellence and your extraordinary manner. I can't thank u enough. I'm getting older and I'm finding myself more and more worried about my recall, so you helped me so very much, ma'am. Thanks so kindly!

Such a Great Store!!! We ordered 2 Wedding Cakes from the Bakery & they were really Fantastic!!! We…read morewant to Thank Anna & all of the bakery staff who were SO Helpful and Professional!!! All of our wedding guests loved both of the delicious cakes & many told us that it was the best wedding cake that they had ever tasted!!! We just can't commend them enough!!! Thank You Anna!!!

This was the first HEB location I visited after moving to Killeen. There's a total of 3 locations…read more I'm not completely sure, but this location might be the newest one based on the look, parking lot size, and the fact that it has the BBQ restaurant inside. Great location just off the highway. Staff is always helpful when you can't find an item and the store is big and spacious. A great location to try when the other locations are out of stock of something. Can't go wrong at HEB and I love that even though Killeen is super big, there's multiple locations.

A giant spacious HEB that Killeen has been missing for ages. I don't recall when this was built,…read morebut the community was grateful for it. It's fantastic. It's the biggest and shiniest HEB in the city yet. Since it's so new it has that new and vibrant atmosphere. Everything is spacious, bright, super clean, and energizing. If someone told me that you could eat off the floor of this location, I'd believe it. The staff is all friendly, but be mindful of the curbside shoppers, their racks take up a bit of space, but they're quick so they'll be out of the way in a minute. The shelves are all well stocked and like any HEB the prices are fair, be on the lookout for 50% off stickers in the produce section and the yellow coupons in the aisles. You can save a ton of money by just noticing what they have on sale.

I went to H-E-B to do grocery shopping today and to get gas. I love that the gas is the least…read moreexpensive around, that's handy. The gas station is always very clean. The grocery store was very nice today and very well stocked. This HEB is not as big as the Round Rock H-E-B, but it's still nice. They have a good variety of most items. Some items that I buy at round rock were not available at this store, but I bought other items in place of them. They have a bakery that's quite impressive. Their meat department is also top-of-the-line. They make their own tortillas and bread. They have a nice deli. (I bought lunch!) They have plants outside. They have flowers and toys and make up! They have just about everything you would need. You can cash checks there. The prices are good and their produce, and groceries are well taken care of. You can buy some organic products here, or non-organic. Their employees are very kind and helpful. I like this store. My previous review was only the pharmacy. I don't care for their pharmacy. The service I've gotten there has been less than adequate and they only sell generic prescriptions. I prefer name brand.

Love coming here both doing grocery or using Customer service! Good local market for sure!read more

The staff was really friendly but it is small of an HEB for the area as it was crowded inside. I…read moreleft it 4 stars because even though the staff were super nice and helpful, the deli wasn't stocked and I'm surprised since it's Monday around the time people are about to get off of work. Not a lot of bakery items in stock or meats/meals.

Used self checkout. When we went today at 11:30AM the store was packed. Not sure if this is the…read moreonly grocery in this town. I've never been in a store this busy. Let mites selection for cookies.. delicious food was crazy expensive. We travel in our motorhome so we have been in a lot of grocers. This was insane