My visit on February 15, 2026 was overshadowed by an interaction with Michele, who appeared to be…read moreacting in a managerial role. A customer had approximately 45+ items in the clearly marked "10 items or less" express lane. When I politely pointed this out, Michele did not attempt to resolve the situation or enforce store policy. Instead, she repeatedly dismissed me with "that's enough" and "it's okay," spoke about me to others while I was standing there, and when I asked her to repeat the comment she replied, "I wasn't talking to you." Rather than de-escalating, Michele's tone and behavior escalated the situation and created a hostile, uncomfortable experience. This is not the level of professionalism or customer service expected from someone in a leadership position. Very disappointing interaction. I have also contacted corporate regarding this incident and am waiting for follow-up.

I recently became aware of a new employee working the registers, service desk and self check. The…read morelady has a tendency to walk around with her smart phone in her hand and checking it continually. By doing so I noticed that she is not giving customers necessary attention and when she does she just turns and walks away. I am unaccustomed to this at Publix. The employees generally greets one with a smile and is friendly and pleasant. This person does none of those. She seems a bit gruff. I hope this is not a new trend at this store. If I wanted to be treated that way I'd just go across the street.

This Kroger, which anchors the large Shoppes at Hickory Hollow plaza, is a bit rough around the…read moreedges, but still a solid Kroger location from entry to exit. Most of the store has undergone updates in the past few years where a lot of the conditional defects were addressed. The store is bright, open and well laid out for a large location. They have the standard specialty counters including pharmacy, bakery, meats, seafood, etc...Unlike majority of Kroger locations around the area, there is no branded coffee shop or other outlet. Exterior, they have freshened up the facade, but the majority of the exterior, including the parking lot and vestibule are still in rough and worn shape. The store was clean of debris and trash, however there were several u-boats of stock and boxes left around the store that were not actively being stocked. It created a slight inconvenience in some aisles, especially when multiple folks were present. Service was friendly and quick at the registers. Between the cashier and bag attendant, they were chatty and welcoming. I found everything I was after and had no issues with the variety of product from fresh produce to meats to frozen goods. Additionally, this Kroger offers a fuel station, and you know I got me some fuel points to use! Overall, solid 3.5 stars for this Kroger location. Not my home Kroger, and I wouldn't go out of my way to shop here, but when in Antioch, I don't mind swinging by.

Asked customer service if I could rent a carpet cleaner. Her response was "Nope."…read moreI said, "Nope what" and says they are all broken. I aksed, "Are all 5 or 6 on the shelf broken?" And she says "Yes Home Depot got some" Either she is too lazy or Kroger managment is too lazy to remove them from the shelf or put a sign up saying they are Out of Order.

Recently moved into the area and was in need for some groceries to stock up my new place. I used…read moreyelp to find nearby places and stumbled upon this Kroger. I had completely forgotten that the Kroger store brand is nation wide and I was already a member of the rewards program from my last store. It gave me a sense of calm as I was able to walk into the store and recognize it as being the same as my previous store. This made navigating the store much easier and I instantly felt at home. I was able to get everything on my list (and more). The staff is super friendly. The store was clean and easy to get around with a cart. I will be marking this down as my go to store from now on.

I mainly shop overnight and there's an Asian lady there who is an absolute doll. Very personable…read moreand willing to help. Never had any issue and will continue to shop here.

So thankful for the deli preparing two delicious deli trays for me. I can appreciate the large…read moreselection/variety of deli meats to choose from. I was feeding about 30 high school students. The service they provided made my life easier. I am thankful they place the tomatoes on the side for me to prevent the sandwiches from getting too soggy. Also, thanks for the side of pickles. The kiddos scarfed the sandwiches without skipping a beat. Nothing went to waste. This Publix on Presidents Pl is always well staffed and has such helpful friendly employees. The store is also genuinely clean. I will definitely be back next week as I have them prepare a second round of sandwiches for my next large gathering.

The service is always spot on. Never have to stand in line very long if at all. The store is always…read moreclean and very organized and I love visiting the clearance aisle to see what treasures I can find. Bogo's are awesome. The deli is also very tempting and smells great. The sub sandwiches and fried chicken. Are hard to beat.

I do not understand how Kroger has let this location go so far down the drain. Starting when you…read morepull into the parking lot you see trash and litter. Walking into the store are employees sitting to the right of the store smoking. The cart Coral has trash all over the store along with trash in the carts. Once in the store you notice that the floors look like they haven't been cleaned in ages. The selection of goods is just sad. The produce department is a laughing joke. Service during checkout is ridiculously slow. The busiest time of the day had two lanes opened. I live five minutes away from the store and I choose to drive to the Kroger in Smyrna which is an extra 10 miles away. Kroger either needs to do something with this store or completely shut it down. I believe it is a health risk at this point.

This Kroger has stepped it up with new Management sense most of these last reviews, I worked here 3…read moreyears ago and quit on the spot due to uncleanliness.... I currently work here again for a couple of months now and the new Management is soo much better. I encourage anyone to try us again:)... find me at a register with a smile and fast check out

The store is dirty. You have to watch because they say an item is 4 for 10 but when you check out…read moreyou pay full price for each item. Don't get me started on the delivery since they switched to insta cart. It really is awful...every single time. I quit having delivery.

Although I rarely shop at Kroger, I do pick up a prescription from this location every month. The…read morePharmacy has some of the most helpful and kind employees. I also like how I can order my prescription using the mobile app and receive a text when my order is ready. Never have to wait when I arrive for pick up.

I had a terrible experience with Tia in customer service today. I would like a manager to email me…read moreif possible. Tia had a terrible attitude and she disrespected me and my daughters . I have never had an issue at this Walmart until today. I was told by Jensen that Tia is a new hire and may need additional training . I would like a Walmart team lead to contact me So I can file a formal complaint against Tia (greeter at the Pharmacy side of the store). She has a horrible attitude and she was terrible to us today. Heartbreaking experience . She is going to ruin their ratings if she remains at that door. Please consider having her apologize for her wrongdoings

Hey Walmart! Instead of having 4 of your employees standing at the doors checking receipts because…read moreyou force us to scan our own groceries, how about you put those people on registers so they can actually earn their pay. I just had a girl stop me this morning to "check my receipt," because I had a few items that wouldn't fit in a bag. She gave it a quick glance and said I was good. Here's the issue, once I've paid for my groceries, they're my property. Quit asking to see customers receipts because you don't want to put people on registers.

Sometimes I just have to go looking for something that reminds me of home. And nine times out of…read moreten I have to hit the outskirts of town. This family grocer may appear "gross" to some, but I say it's homey. It reminds me of the local grocer from my hometown, but with reasonable prices. They have a train set that circles the ceiling, and I don't care how old you are, that is neat.

My psychiatrist called in a prescription 8 days ago for me to pick up before my trip to the UK. I…read morewas told on Wednesday by someone at this pharmacy that I couldn't pick it up until Thursday. It's Saturday. My flight leaves in 6 hours and they are refusing to fill my prescription. I will be without my medication that I need while traveling internationally because Wafeek refused to do his job. He was also very rude and condescending to me while I was trying to get him or anyone there to fill my prescription.

I've waited for a few months before writing this review. I have always loved Publix and their…read morecommitment to quality and customer service, but this one is falling short- multiple occasions. If the review was strictly for the cashiers and baggers it would be a 1. If it was for the Deli and Bakery staff, it would be a 5. Clearly whoever is supposed to be selecting and training the front end staff is not doing their job or not holding them accountable. I was there yesterday and went through the checkout. The cashier said not one word to me, looked like she would have rather been having a root canal then be at work. not the standard " you find everything you needed?"- nothing and meanwhile there were others who I assume were supervisors yelling employees names across the store. I didn't see the guy that is usually supervising up front. He's always very friendly. I even said to the cashier "are you having a bad day? " it's just incredibly disappointing for a company that has such a good reputation. This is the third time this has happened there and the second with this same cashier. The guy bagging the groceries was not any better and although I had a full cart- not one offer to take it to my car. Now the deli was amazing. Even though they were slammed with customers, they could not have been nicer and more apologetic for the wait. The lady with the British accent is a gem! Always so friendly and welcoming. I hope they fix their front end issues. It's just not up to Publix standards and they will absolutely lose business because if people want to have a mediocre experience, they can shop elsewhere.

03/16/2025 I was shopping today and initially had a poor experience with an employee. I asked to…read morespeak with a manager, Marrisa, customer service manager, who immediately addressed my concern. After making Marrisa aware that I purposely pass several Food Lion competitors just to shop there, mainly for the produce, she saw to it that my continued shopping experience was positive. Marrisa made me feel seen as a person and valued as a customer. I will continue to shop at Food Lion as long as you have a management team that understand how to deliver such brilliant customer service. I hope her hard work doesn't go unnoticed.

Very attentive and checked in via text whenever an item was substituted. They selected high quality…read moreproduce and were very friendly. I have ordered grocery pickup at several other stores and food lion was the best experience.