This is a poorly managed store. The produce never looks fresh; any item that's on sale unless you…read moreare there at 7am the product will be sold out and overall disorganized. I'm sorry that the 93-year-old cashier still needs to work, but she is not nice and cannot perform the basic functions of the job. Please find a different role for her.

When is Giant Eagle in Macedonia going to get their act together? Considering lack of competition…read morefrom other grocery chains that serve Sagamore, Northfield, Macedonia and Twinsburg- this store should be one of the better run stores, but consistently disappoints. The lack of stock and items that are always unavailable, is so annoying. Produce is awful and the whole store looks like a grocery store would typically look before a big snowstorm. Empty shelves. I couldn't even get a bone in chicken breast today! How do you not have that item in stock?! I have started to go to Heinen's In Brecksville but thought I'd give the GE in Macedonia one more try. Well, that is the last time. About a 1/3 of the items I needed weren't in stock.

This Walmart is very frustrating. Workers for the most part are nice. A few are unhelpful. The…read morestore itself is kinda messy. Most of the time it looks like a bull dozer went thru the place. Finding things is frustrating. Quality is good and bad. Produce mostly bad. Everything else OK. Can't mess up a prepackaged item. Unfortunately, it is the closest Walmart to me so when I need a quick item I go. Overall I feel I am kinda stuck going there because I have no other choice. It needs a lot of improvement.

The staff here is consistently rude and unprofessional. It's obvious morale is low, and it shows in…read morehow customers are treated--from management down. Walmart good and services are already mediocre yet this store takes them lower.

I will let my BBB complaint detail why we won't be going back. Owner apologized but we won't be…read moregoing back. BTW the heirloom tomatoes that we were refused the $5 reward were mushy and turning which is why I picked a half rip one. Better prices and service and fresh produce elsewhere. 3-1-26 I received the attached email from Heinen's. A similar offer message also appears on the bottom of receipt #1. "Thank you for being a Tasteful Rewards member. We are thankful you continue to choose Heinen's. Enjoy this reward on us! Free Tomatoes Any bulk or packaged variety. Includes organic when available. Save up to $5 off per household. Must redeem in a single purchase. In-store only. Expires 03/31/26" I chose an heirloom tomato that weighed close to one pound ($4.99 a pound). Completed our shopping and checked out. When the male cashier asked for payment at the final tally I questioned him why the $5 off had not been applied. He said something about if this was organic and why it did not apply. I asked him to double check and showed him our email from Heinen's and rather than calling for a manager or supervisor he pointed to his screen and insisted the heirloom tomato was not covered. So I told him to wait as me and another employee returned back to produce and I picked out some other tomatoes. Returned to the register and found out that this cashier had charged my wife for the remaining produce less the tomato. He had left and closed his register. Reference attached receipt #1. Went to customer service and complained to the male employee. Just got an OK and he turned his back to us. Checked out and paid for the tomatoes. Complained to the female cashier. Nope, no supervisor or manager ether. Have a good day! Reference attached receipt #2. Reviewing receipt #1 shows there is absolutely no record of the heirloom tomato ever being entered on the register. Mind you, that cashier was already asking me for cash or credit card. Would not any revisions on the receipt for errors or omissions have required a manager or supervisor's approval code and would not there have been a record on the receipt, especially since everything had been tallied? Not so here. ========================================= MESSAGE: I appreciate the customer bringing this to our attention. I apologize for the associate not taking the time to better understand the issue as well as being incorrect in not providing the $5.00 off. It seems as if the$5.00 was credited while the customer and another associate were trying to understand about organic tomatoes being included or not. We are capable of doing better and we will try to learn from this customer's experience. Again, I apologize for the confusion and the initial mistake being made. Sincerely, Jeff Heinen ========================================= I have reviewed the response provided by the business regarding complaint ID 24585821, and I find the resolution is satisfactory.  However, we won't be shopping at Heinen's anymore. This is not the first time that we've had issues with the store the other time we had an employee miss counting our groceries and claiming that we couldn't be standing in the 12 items or less lane. I still don't understand how the transaction deleting the heirloom tomato off the receipt did not appear there. That appears to be a major issue with Heinen's, but like I said we're not shopping there anymore.

Heinen's Brecksville offers an elevated shopping experience. Even more so than other local Heinen's…read morelocation in my experience. I stopped in mid-week to grab some of my quirky essentials (bananas, avocados, juice, and Icelandic yogurt). It was my first experience at this location, and I was pleasantly surprised. One of the first things you notice when you walk in is their flower selection with gorgeous in-season flowers. On this visit, they looked especially fresh. The bakery at Heinen's is another highlight. Lots of decadent pastries and tortes with fruit. The store also had new products such as Amabie beverages (with seasonal Sakura)! New My only surprise is that Heinen's did not have a wide assortment of plant-based/vegan cheese that my friend wanted to buy on our visit. They only had three kinds compared to a huge assortment of regular cheese. It was a bummer! The service was cordial, and checkout quick. Few things to consider while visiting this location. Entrance to the plaza is a bit complicated to find, follow your GPS. The store has two entrances, remember where you parked for a quicker visit. More importantly, don't sleep on Heinen's events. I was able to attend chocolate night (with Malley's) while shopping at this location. It was such a sweet treat of nostalgia, chocolate, and history. And yes, this location has Malley's chocolate

I shop at this store for non-food related items. This store lacks cleanliness from the entrance,…read morethrough the aisles, and to the check-outs. I have shopped here since the store opened and the filth has finally gotten enough of me. I won't be shopping the Sagamore Hills location any longer.

This store is not clean. As soon as you walk in you are met with filthy stained floors and sticky…read moresqueaky carts. Makes me wonder what else is dirty! The conveyors at the registers are always wet and sticky too. Other than that it's just another Marc's.

The employees at this Aldi's are amazing. Some of the most friendly and helpful people I've met in…read morea long time. They have amazing produce and quite a few organic meat, cheese, produce, etc. options. The best thing about the store or its prices. The prices are amazing. I can get an entire cart full of groceries for a quarter of what I would pay at most other grocery stores. This Aldi's has a nice big parking lot and a central location near many other stores.

I love Aldi products but I don't love the cart quarter system and during the time of C19 surges I…read moredon't like that they have stopped sanitizing carts and are now going back to having dirty, germ ridden - potentially virus spreading carts. When I asked an employee she rationalized the step backwards by saying "they are doing this in Germany" I won't be shopping here again until they start sanitizing their carts again - not even through Instacart. Also lots of people not wearing masks when it's required. 2 employees standing outside on their phones for well over an hour while only 2 cashiers on and very long lines. They need a better manager for this store.

Very nice grocery store - clean, friendly staff, and a nice selection of products. We were able to…read morefind everything we needed and some more, as we were curious to see what other options they had.

It's a regular grocery store but the employees make it another place a cashier I really recommend…read moreis some small skinny cashier who wears glasses I think his name is Cameron fart or something like that he was extraordinary nice and said the chocolate milk in the glass jar is the best and boy was he right great place great atmosphere 10 out of 10

(4) ~ very good overall regional chain. It's got some unique, high quality & local products.read more

I've visited plenty of places in beautiful downtown Hudson. Great little grocery store to shop at…read more I'm really picky about my energy drinks and assuming they had my brand I prefer to choose. Instead, Heinens had something new and it was a much better option. Made in Cleveland too! Overall, I enjoy that this store has no self check out lanes personally. Staff here look absolutely happy. Love the fresh food options. Well organized products. Parking lot is an honest Hassel depending on when you show up. Highly recommend checking this place out. 4.5 stars!

This is a shout out specifically to the PHARMACY…read more This GE Pharmacy is top notch! They are friendly, answer questions, assist in anything that they can. They will even make calls to assist in renewals. I believe I have dealt with the majority of their staff over the last 6 yrs they have been my pharmacy of choice. Again top-notch. And the renewals over text are great. I am sure all Pharmacys do that but I just enjoy the ease of use by getting my prescriptions renewals over text. I have no complaints or problems with the pharmacy.

We were on our way home from holiday fun and stopped here (because it's off the freeway) to get a…read morecouple of things. Its the only grocery store I've ever seen with the " pharmacy" near the front...weird but interesting. Nothing fancy at this grocery store particularly the service. They have 4 self serve checkouts, not enough in my option cause we stood in line for 15. Also, they had one (human) checker, again not enough people. Clearly this store doesn't have a manger who cares about getting people on their way. I'm not sure what this place is like during "rush hour" but I wouldn't want to be in here...waiting more than 15 mins for self check is annoying; they should be giving me a discount for wasting my time.