The staff were friendly and engaging as usual. Ronda helped me get the money I needed and had some good advice to help me in figuring out how to pay down my debt quicker. I always enjoy my visits even if it is just to pay an installment. read more

Kristina and Hailie are awesome! They help me get my loan and made it fun doing. I just want to say thanks for help and look forward to seeing you both in the as we pay off my loan. read more

Hi my is Shane and I went in today and Kristina, Ericka, and Edwin not only made me feel comfortable and they were very warm welcoming. I will say this was a better experience then other time I went in. Kristina and Ericka helped me with a loan and Edwin is such a sweet young man. I will be doing more business with these three people. Thank you Kristina, Ericka, and Edwin from Shane read more

It was like the advertisements say. The key is to have all your ducks in a row. They REQUIRE 3 simple things; A current I.D. of sorts, a current Bill (or something) with your address on it, and your last THREE paystubs. I BROUGHT all three. The next step is filling out an application and a credit check (soft). I was approved and out of there within half an hour. It WAS pretty simple and the ladies doing the loan were knowledgeable, professional , & helpful. Gonna pay my loan off as soon as possible and will most likely use this service/company again in the future if ever needed. Thanks DLC. read more

Loan # ... 2528                            Written on Sept 1, 2022 The people who work at DLC, Carson City NV, are kind. However, the policy for hardships and unforeseen circumstances is predatory in my opinion. I have been an A+ on time paying customer for years and have always paid on time. I struggled to pay the full payment owed in August 2022. I paid $360. I told them I wil pay what I can afford in good faith. It means, the customer has all intent to pay and is trying in good faith to pay as much as they can while still trying to pay basic necessities like food, shelter, utilities, medical and transportation. God forbid your transmission goes out or you have an family emergency! (Unforeseen circumstance). I told them I am at least three months upside down in my finances and can only pay what I can afford till I catch up. NO MERCY. I recently had moving expenses and family emergency and cost of living increases. I paid $360 just 30 days ago then they assessed the interest at $595 same day according to their records. I printed it out from my online DLC account. Then when I tried to pay a good faith payment on line they reject it which I think is against loan laws. Now the online loan payment center is saying I owe a payment of $1,317.94. And it says that is due by the end of September 2022. WTH.. Now it says current interest due is $843.23! My loan agreement says $19.73 per day. 30 days x $19 is less than $600. That's still tremendous. I see my payment of $360 did not have counted for anything towards principle. I thought loan laws prohibited that also. It says last payment was on 08/01/2022. 30 days ago. It says I have back interest of $231.75... $360 + $231.75. You get $591.75. I am showing good faith to pay which is required by me. I am doing what is right under my current circumstances. $658.97 is the payment on the loan agreement which "already includes the interest". DLC online is now saying I owe $1,317.94 on 09/30/2022 which is 30 days from today. I call that premeditated predatory practice.  Interest compounded upon interest and expected to pay 30 days upfront?! Making it nearly impossible to catch up now. And then DLC goes on to say I owe an additional $992.90 in missed payments. WTH.. My last payment date was 08/01/2022. Basically they are saying I owe $1,317.94 and I need to pay it in full or they wont accept my payment online. But yet the due date is not till 09/30/2022 according to the payment billing online. So how does DLC legally collect 30 days  interest up front?! If I paid that amount today, I would be paying for future interest according to their due date. That does not match up with any loan laws I know of. It appears as premeditated and predatory in nature. I never had a problem paying on time for years past, and even as an A+ customer, they want to rip me off like that. I know my rights. You all should too! I also dont thing its legal to charge interest on interest. Because back interest according to them was $231.75 on 08/01/22 and  payment with interest included for 09/2022 is $658.97. According to DLC math, even if I paid a full payment $591.75 is interest and only $66.22 would go to principle. But 30 days ago I paid $360.00 which was even hard to afford as I struggle with this economy and increased prices and unforeseen circumstances. I should owe $298.97 which already included the interest in the total monthly payment owed. Because DLC shows $0 was paid to interest in August 2022. Keep in mind, $658.97 is my monthly payment which "already includes the interest!" But now DLC appears to compound interest upon interest!  Because today is 09/01/2022 and the most I should owe on "DLC's own new due date of 09/30/2022 (The end of this month) is $890.72 and that includes the so-called back interest owed. The reason I know something is very WRONG is that they are demanding "payment upfront" for a loan payment calculation based on a due date of 30 days from today! If I were to pay remaining owed from last required payment plus the regular payment even with total interest on both today it would be $1,189.69 which would bring me up to date to the determined DLC due date of September 30, 2022. That's with their interest. But DLC shows $1.317.94 due today, and thats not right, nor is compounded interest right. Its a premeditated amount to be "prepaid" 30 days in advance. And that's predatory lending. WHO PREPAYS interest?! And compounded at that?! In addition, then shouldn't they show the next payment date as the 1st of November 2022? YES! Inasmuch as, my agreed upon payment due date has always been on my payday  of the first of the month, and given one grace day. So there is another manipulation and shenanigan DLC is pulling off. They can now say that I am one day late and probably charge late fees on all future payments according to this new pay date "they made up" of the 30th. HOW IN THE H... does DLC think they can get away with all this? read more

Great service. The rep was very courteous. I use them all the time in a pinch. Thankfully they always treat me good.

Outstanding customer service. The app easy to use, mostly. Helps to keep track of the total amount still owed. Helps with your credit score, as long payment is on time. read more

Kristina S. is an awesome agent. She has always been extremely supportive and helpful and she even remembers me by my first name. Bravo

Everyone is professional and nice great place to go for help with emergency money Kristina and Denise are super professional

False advertisement. Commercials is a lie. I went in to get a loan. And they want a ton of paperwork. Bank statements. Who has those? Most people today do paperless. I have auto deposit so I don't get check stubs. They basically want everything that is done through auto pay. Total opposite of getting an loan in minutes. Commercial doesn't give you any information on how difficult it is nor does it tell you what you need I'm mean come on get real Most people are electronic bill pay and paperless. Disappointed and horrible customer service read more

I had walked in the other day to get a loan here and man let me tell you I honestly enjoyed the customer service and how fast they went with getting me on my way. I can't remember specifically the two lady workers that were there that day but they're awesome people . I usually don't leave reviews and I know it was just for a loan but they made my day ! . Beautiful people ! read more

The staff at this location was so helpful! So professional. I felt so welcomed by jade. Her energy is unmatched! Walked in stressed, left very satisfied. This is the only location I will go to from now on forsure. read more

i walked in the store I was greeted it was honestly great customer service and they actually cared about the customers. i got to get started on my loan which worked out great for me and the payment too. if you need help with anything highly recommend the store manager Jessica she was great helping me telling me which documents I needed after what loan I qualified for and she very helpful and great. I would keep going to them for loans read more

This company doesn't follow through on what they say. I applied for a loan a few weeks ago, and was told that when I paid off one thing on my credit report, I would be approved for a loan. Unfortunately, I didn't have enough money to pay it at the time, and had to wait for my next payday. I didn't really have enough to pay it this time, but since I was told I would be approved when I paid it off, I would be okay. Unfortunately, when I came in with the proof of payment, I was told they wouldn't be able to loan to me, despite what I was told last time. Now I'm out that money, with no way to reimburse it, because Dollar Loan Center doesn't follow through on their word. I was told that I could reapply in a YEAR, but I won't be applying ever again, and I'll tell anybody I know not to bother coming in. They've lost my faith, and they've lost my business. read more