We did the Marietas Islands snorkeling + Hidden Beach tour and it was a highlight of our trip…read more Booking was easy and Roberta provided lots of great info ahead. (One tip: if you're staying in Sayulita... listen when Roberta recommend getting cash ahead on the way to Sayulita! ATMs in town are often out of cash.) And while I can't remember his name, the guy who got us set up for our trip was also super helpful as was Oscar our driver. The trip itself was awesome! Palma & Edgar were a top-notch team. Palma, our guide, had so much knowledge and a real joy in sharing it. He also really knows how to connect with people, their individual needs, and help make the experience special. And because of this we saw so many different kinds of fish, birds, crabs, whales... and learned about the National Park, the area, etc. I'll have his joy-filled "Look, look... Mira, mira..." in my head for awhile as I explore the world, and that's a good thing. He guided us through Hidden Beach and it's caves and took pictures for us so we could just enjoy. On the ride back Edgar, our awesome captain, and Palma were set on finding whales, and we did! And Palma went around and filmed with everyone's cameras so that we could be in the moment and enjoy all the while keeping his energy and attention on the group experience. We saw the bigger boats out there, with water slides and such, and we were so glad to have this more intimate tour. And we met some great people on our small tour, so having beers and tacos afterward together (set up by the tour) was a great touch.

So fun! The team is great and Stephane showed us amazing wildlife and rock formations! Thanks guys!!read more

We took a boat to a small town and then a truck up to Los Veranos, where we were greeted by…read moreenthusiastic and friendly staff. My husband and child went zip lining while I enjoyed a couple of margaritas (best I had in PV) and read in the restaurant. The food was delicious, my daughter loved playing in the river, and we got to hold a toucan, a lemur, and a marmoset. Overall, a fantastic experience at a reasonable price! Something to be aware of--the seats on the boat aren't very comfortable and my back and hips hurt a lot by the time we were halfway across the bay. Taking the truck might be better for people who need a backrest and leg room.

This review is specific to the restaurant and animal area. We were on a separate van tour in Puerto…read moreVallarta that ended at Los Veranos for lunch. Our guide told us "go order your food, then go enjoy your photos with the animals while you wait for your food" this was smart advice. I am not one that is a huge fan of animals, but I will say that the staff was very friendly and really was patient with us and the animals. The food was amazing! It may be a little pricer than other areas, but you are paying for the experience with the animals too. There is no cell reception at this location, and there are signs to swim at your own risk in the water below the restaurant. I really wish I could have done a canopy tour that included the zip lining as it looked awesome from afar! But I was still happy to settle for eating sat the restaurant and interacting with the animals. Pro tip: if you're American and paying with a credit card with no foreign transaction fees, be sure to have them charge you in pesos to your card. You'll thank me later

Today, Saturday, December 7, 2024, my friend Tommie and I had the incredible opportunity to zipline…read morewith the absolute best tour guides in the world, Jose and Javier! It was an unforgettable experience that I've checked off my bucket list. As someone who's absolutely terrified of heights--so much that I close my eyes every time--we tackled this thrilling adventure head-on! Despite my fear, I had a blast and can't wait to do it all over again. Tommie, on the other hand, was a total daredevil! He embraced every moment with his eyes wide open and a huge, radiant smile in every photo. This experience is unlike any other, and it's one you'll treasure forever. Whether you're sharing it with your best friend, your fiancé, or family, I can assure you that you'll all have an absolute blast! The price was super affordable, and the trips are tailored to fit your needs, which is so appreciated. Your admission includes an exhilarating nine ziplines weaving through the lush jungle in the stunning hills of Puerto Vallarta. Plus, they throw in free tequila tasting! I don't drink, but Tommie, a casual drinker, had a great time sampling about six or seven different varieties, and they were incredibly generous with the tastings. They even sell the tequilas right there! The guides--Jose, Jorge, Brian, and Efrain (the photographer)--are true experts who genuinely care about your safety and go above and beyond to make sure you have an amazing time. You have to check out Nogalito Echopark: +52 322 289 3517 El Nogalito 48399 El Nogalito, Jal. Mexico Don't miss out on this adventure!

We had a great time ziplining for our friend's bachelor party with the guides at Nogalito Ecopark!…read moreThey were all personable, funny, encouraging, and patient. Heads up - they will mess with you. Expect them to shake the lines! Lol. The ziplining tour included a ride up the mountain, brief instruction, a restroom and restaurant stop, 9 courses of lines, and a good hike, totaling about 3.5 hours. It was worth the cost, and the experience was very pleasant, despite my fear of heights. I also appreciated the purified water bubbler and rest area at some of the stops, as it allowed us to catch our breath and hydrate. The optional photo package and cost of lunch at the end was kind of pricey though (photos: Mex $1150, lunch for 5: Mex $2553) but you are not allowed to bring your phone, so it's the only option if you want photos. I think the only improvement would be more communication about where and when to look at the camera. A lot of my shots caught me facing the other way, which was kind of a waste, having paid so much for pictures, and I feel like that could have been easily corrected with some instruction.

Signed up via Viator. They charged us twice. They ran my partner's credit card when we arrived the…read moremorning of our snorkeling trip. My card on file was charged after the trip. We went to two different spots and the water was extremely choppy (they can't control that, there was a storm the previous night). However, there are two beaches at the location where snorkeling might have been more accessible, if they had let us know about it. It would have been helpful to know that there were other options the morning of the trip. If they had told us, they would have been able to charge us for that add-on. But no information was provided about the beach access. In terms of friendliness/helpfulness, they were amenable, but not terribly friendly. I second the other reviewer who said they kinda felt like cargo. They were friendly enough to a local family who was on the trip with us. Endeavor to speak Spanish to the guides and they might be more friendly. Overall, we came at the end of tourist season and the staff and guides seemed harried, distracted, and ready for a break.

Reasons for bad review: * Staff was not as helpful or…read morefriendly as I've experienced with other dive companies. Not nearly enough context was shared about what to expect or look forward to. We kinda felt like cargo. * Water was very cold. Limited visibility. Limited marine life. Unremarkable topology. * Lunch was small. Not good food. * Sayulita Sickness took down our whole group and we were horrendously sick, so if you're reading this, I encourage you to do some research and reconsider traveling to Sayulita.

I'm just wanted to give a big shoutout to Felix, Raphael, and Ramiro for being excellent zip line…read moreguides and especially for giving my mother a hand when she got stuck on her zip line towards the end of the excursion. Funny guys and very competent in what they're doing - I also wanted to give a big shoutout to Luis, Vanessa, and Gerardo for being spectacular guides on the ATV excursion. The stop at the bar and pool were tons of fun, and the views were to die for. - The only thing I would have to say is be prepared to hike a bit on the zip line excursion, maybe a total of 15mins worth of hiking but it's all steep and uphill so keep that in mind. Besides that it was amazing!

The experience was great however with the tour guides. However, ticket confirmation and…read morecoordination with office was a nightmare. My email reservation confirmation stated clearly it was included- they then sent a response after we complained with a Spanish version of an email and stated our tickets didn't include the payment. So disappointing that they wouldn't do anything even with a copy of the email in person. They completely stated a differed response and stated they hand typed the "wrong" information into our original reservation receipt email. How is that our fault that they sent an email that clearly states our tickets didn't include included payment then collected the amount again stating we had to pay again if we wanted to go on the tour.

This was the second time we booked Mikes. First time was last year where we had an absolutely…read moreamazing time. However this time was drastically different. I called twice to confirm pick up location as we booked through CC and it automatically defaulted to other location. The women stated she didn't care what they confirmed they had it at other location. They did not call when we did not show up and didn't seem to care because they already got the money. Initially she claimed it would take 2 hours to get another boat but then magically was able to get one there in an hour after we finally contacted them which was 2 hours past the scheduled time. They provided a "future credit" for two people for a group tour as "compensation". The women was very rude on the phone. I asked her to speak to the gentlemen's who I spoke to the previous day and she indicated he was not in. Be aware when booking and document everything. In addition, the captain did not walk us out of the dock which was required to be let out. Another captain had to open gate. While their reply states they did not have our information. It is able to be seen I had two conversations directly with them and attached the photos showing their number.

We chartered the Piquis for a 4 hour trip with fishing and snorkeling. We had a blast! The crew…read morehelped us through the marina (paying the MX fees, etc). They checked in with us frequently to see if we were OK. We caught skipjack, which they prepared as fresh ceviche for us. The snorkeling was at Los Arcos and even though it had rained heavily the night before, we saw incredible fish and eels! There was a photographer on board to document our trip (not part of the base fee) and everyone was super friendly. Be prepared to tip the crew at the end. We were not better prepared and while we left a tip, it could have been better. Highly recommend! We will book in the future!

This was such a fun activity during our cruise port call in Puerto Vallarta. In December we took a…read moreMexican cruise to celebrate my 70th birthday and this was our favorite activity off the ship. I'm a little late posting this review!! I appreciated having the crew explain how to operate the ATV, safety advice, and how they followed along with the riders making sure we were all OK and taking photos & videos. The ATVs were well-maintained and in good working order. We had no breakdowns or operational issues among our tour group. We enjoyed the views and the stops along the way where we got to try making tortillas, and having a snack by the cool creek. We also stopped for a tequila tasting, which was informative and fun. The tour started at the Estigo facility in town and we were escorted out of town by the Estigo guides. It's a bit bumpy riding in town on cobblestone roads, but as soon as we were out of town it was smooth riding. We did a morning tour, so I struggled with sunlight in my eyes, which proved to be a bit concerning when rounding corners as we headed up the hills leaving town. I admit to white-knuckling the early part of the ride. Once we were in the foothills, I was able to relax and enjoy the surroundings. I booked this tour on my own through the Estigo website, which made it a much better value than one of the cruise ship excursions. We also had a smaller group and just took a cab from the cruise port to Estigo's faculty. I definitely recommend Estigo if you are looking for a fun activity when visiting Puerto Vallarta!

Great communication through email and phone for reservations. They accommodated our big group of 21…read morepeople. They took many pictures and videos for us for free and we had a great time!

If I could give negative stars, I seriously would. This is one of the worst experiences that I…read morehave ever had with both diving and customer service. We were in Puerto Vallarta over Christmas where my 17-year-old son was going to do his open water certification. He did his first 2 dives with Silent World Divers (who, by the way, are AMAZING: professional, gracious, honest: everything Chico's is not) but was not feeling well on the scheduled second day. We scrambled to find another SSI dive shop, and Chicos said that they could take him for his third and fourth certification dives. We clarified that with them both on the phone and it was clearly written on the receipt when we gave them our money. Then ensued a comedy (or, rather, tragedy) of errors. We were told to go down to the peer and look for Eric on the Chicos boat. We could not find the boat, but overheard some other people talking about Chico's and they turned out to be other divers on her trip also looking for the boat. We finally found the boat, and after we had left the pier the sole dive instructor on the boat introduced himself as Raul. I quickly piped up and said, "I thought we were diving with Eric." "Eric's not coming," Raul replied. I explained that my son needed to get his SSI certification, and Raul said that that would not be possible because he himself was not an SSI instructor. Eric was the only SSI instructor at the shop. Raul then said that my son was welcome to dive, even though he wasn't yet certified, wouldn't get certified, and there were four other divers (in addition to us, at various levels of training/certification) also on the boat. I protested, as we were leaving in a couple of days to fly back to the Pacific Northwest and this was my son's one shot to get certified. Then Raul offered to have Eric sign my son's checkout form, even though Eric was not on the boat and would not have witnessed any of my son's skills. I I observed that that was terribly unprofessional, and after some further back-and-forth we requested to go back to the dock without diving. I would have been willing to chalk that up to an unfortunate misunderstanding, except that when we went back to the dive shop to get our money back they refused to refund it. We spoke to Eric on the phone, who said that we had been given an option of diving, but that it had been our decision not to proceed. I reviewed multiple times that we had specifically signed up for SSI certification and that they were unable to provide that, but he steadfastly refused to refund the money for the dive we never did. I am a very kind person, and it takes a lot for me to lose my temper. I probably raise my voice once every 2 or 3 years, and this was the once every 2 or 3 years. I was very forceful and saying that if he did not refund my money, that I would write negative reviews on every review site that I could find documenting what happened that day. He finally relented, and told me that I would need to come back to the dive shop (which was very distant from where we are staying) in a few hours when he was able to get there. I pushed back again saying that that was not the way we wanted to spend our vacation, and this led to an approximately 1 month ordeal of back-and-forth and supposed transfers of money that finally came through a couple of days ago. So I would say that if you do not value safety, honesty, or integrity, you might want to dive with Chicos. Otherwise, go with Silent World.

We booked this with our hotel, Villa Del Palmar. Was a bit apprehensive after reading reviews but…read morefelt we would give it a try. Arrived early at the pier and spoke with two of the boat taxi guys who said they would let the dive shop know when they arrived. Right on time Eric and one other gentleman showed up to offload gear and park their truck. Walked us down to the boat and off we went. We had an excellent time and Eric did a great job with us. Give them a try.