Great communication and service! Was in an accident and they were absolutely on top of helping in some of my worst days all the staff was so professional, great experience read more

I had a very disappointing experience with Dolphin Towing & Recovery. My gray Hyundai Santa Fe was towed from RK Centers on June 5, 2026. When I retrieved my vehicle and paid the towing fee in full, I noticed a scratch on the passenger door that was not there before the tow. What upset me most was not the scratch itself, but the way I was treated when I raised the issue. The employee identified as Kevin was rude, raised his voice, and dismissed my concerns instead of documenting the damage or attempting to resolve the situation professionally. When I pointed out the scratch, I was told that any damage was my responsibility. I was also told that my vehicle was a "cheap car," which I found unnecessary, disrespectful, and unprofessional. Regardless of the value of a vehicle, customers deserve to be treated with respect and their property should be handled with care. I have documented the damage and requested reimbursement. I hope the company will do the right thing and address this matter appropriately. Based on my experience, I cannot recommend this company. read more

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Terrible experience. My car was towed only about 20 minutes after I parked, and I was charged $210 to get it back. The explanation I was given was that I had "left the property." The woman at the front desk was very rude and unhelpful, which made an already frustrating situation even worse. The entire experience felt very strange from start to finish. I strongly recommend asking for an itemized receipt and carefully reviewing all the charges before paying. If your car gets towed by this company, be prepared for an expensive bill. I hope this review helps others avoid the same experience. read more

predatory company running a scam very evil and bad business horrible customer service mean and rude will file complaint to business association read more

Predatory. Citywide flood, police diverting traffic. We parked in this lot as a last resort; it was the only nearby spot where the water wasn't as high while waiting to our friend with a SUV to get us home safely. No tow signs visible ANYWHERE. we looked, in storm. By morning my car was gone. At the towing office, I asked for the tow report; the clerk was hostile and profane--slammed the window in my face, blocked it with a board, refused the tow report, and threatened to call police unless I paid. The interaction was shocking and I recorded everything. That is exploitative, intimidation-Mafia style business--especially during an emergency. I am organizing a legal case against Dolphin Towing & Recovery. companies like that count on people giving up because lawsuits are a hassle. Not me. I work from home and I'm pushing this forward, If you had a similar experience, email me to join our group and next steps toward a class-action filing USdancevents@gamil.com read more

Dolphin Towing & Recovery - ONE SIGN facing out on the extreme edge opposite side of where we parked. NO SIGNS on the wall. They obviously do this on purposes. - Towing Near Me - Miami, Florida

I park for over 7 months in RK Halandalle behind the City National Bank cause I work nearby. Last Saturday they towed my car around 9 pm for no reason. No sign there of Towaway exist. I have to drive 40 minutes to Miami and pay $210 to get my car. Second day I called the owner of the parking RK and they said that my car nit soupose to be towed from that parking. Where is the low in this country? Shame of this Dolphin towing shity and dirty company read more

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Scam company . They towed my vehicle when I was not away from it for that long. The place where I was towed has no clear signs stating no parking zone other than just customers. I was charged a lot of money for this . I would give zero stars if I could. read more

if i could give this place zero starz i would. this place needs to shut down.... front guy was rude (im sure it's kevin) , raised his voice, and dismissed my concerns regarding sending a zelle to an unknown number - asked for a fee breakdown before zelling and got yelled at. i might actually come back with the cops for my safety. i walked out. based on my experience, i cannot recommend this company - because of that animal of a person they need to be closed like yesterday! read less read more

The tow company when towing our vehicle scratched our passenger door, the truck bed cover was also pried off as if they were trying to look inside of our truck bed. Right after we paid the bill and brought the car around we immediately noticed these issues that were not there before. I then went inside to bring it up to the attendant in the office. All he asked was for proof that they did it!.... Well sir the proof is that not even an hour after you towed our car we had a fully functioning truck bed cover and no scratch on the door. It's ridiculous that we had to pay $210 to get the truck back and it was damaged!!! I wish tow companies hired competent drivers that were at the very least CAREFUL with the items that belong to others. No human decency and straight up disrespect is what you will be met with when dealing with this company. read more

worst experienc with tow company. manager was extremely unprofessional. Do yourself a favor and don't do business with this company.

I was selling my car and some how they got my number and the deal went through. Both parties are happy, we are down to one car for now .

Ein Abzockladen, Verbrecherbande!! Ist das Auto abgeschleppt steht auch gleich ganz zufällig ein Taxi bereit, welches euch zu den Verbrechern fährt wo sie euer Auto abgestellt haben. Abgeschleppt vom 16800 Collins Ave, North Miami Beach/ Parkplatz! Null Sterne für diesen Dreckladen musste einen geben damit das Veröffentlicht wird! read more

Dolphin Towing & Recovery - Towing Near Me - Miami, Florida

Our car was towed from the parking lot at 16800 Collins Ave, Sunny Isles Beach, FL 33160 -- while we were still inside the Marshall's store as paying customers. The car was parked properly, and we have the receipt from our purchase to prove we were on the premises. Just 10-15 minutes after leaving the register, we saw the tow truck driving away with our vehicle -- right in front of us. All of our belongings were in the car: documents, cash, IDs -- everything. We tried calling every number listed for Dolphin Towing, but none of them worked. All lines were busy or unanswered. No help whatsoever. When we went to the office, the person working there was incredibly rude and unprofessional. He refused to show us any surveillance footage, refused to confirm any details, and told us if we weren't going to pay, we had to leave. He offered zero explanation or evidence that we left the property -- because we didn't. Dolphin Towing is running a scam. They tow cars without cause, make it impossible to contact them, and show no willingness to resolve anything fairly. Avoid this company at all costs. read more

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My 71 year old mother was shopping at marshalls and she came out with her things and her car was gone. I took her to the place to pick it up and I was physically assaulted by the guy in a pony tail while 6 other men stood around and watched and they kept saying its all on camera, but when the cops arrived they said that only their admin had the cameras and didnt know the guys name who assaulted me. Keep in mind she was legally parked and was shopping in Marshalls and the dollar store and has receipts to prove it. This car was not parked illegally or in a handicapped spot she was inside shopping. read more

Dolphin Towing & Recovery - DRIVER WHO STOLE MY MOMS CAR AND ASSAULTED ME - Towing Near Me - Miami, Florida

These unprofessional blood sucking people towed my vehicle from a plaza in Sunny Isles while we ate breakfast at one of the restaurants. We supported 3 businesses in the plaza and came back to our vehicle being gone. I wished I had the guys name in the front office, he was posturing like he wanted to fight! No customer service, no empathy pieces of crap! Talk tough behind a wall, laughable little guy! read more

Damaging company. They do not place signs, so basically stealing cars. There are no signs. Scammers of Sunny Isles. It is a shame to the owner of that business. Running such scam, that must be embarrassing, but hey not surprised nowadays. I read more

DON'T PAY THE $210! $145 is the maximum allowed in Miami Dade!(Keep reading) If you have a negative experience with their predatory Towing practices, FILE A FORMAL COMPLAINT. Their practices are illegal and the only way to fix this is to make someone take notice! The $210 they charge for being towed here is outside of the legal limit imposed by the state. This is simple public info; the maximum allowed prices are the ones listed on the physical sign on the wall. They can not charge you more than $145 if your Class As vehicle has been here for less than 6 hours. The proof is my receipt; 2/21/26 I paid $145 to get my car back after calling the police and requesting that someone explain to me why they were charging more than the state allowed maximum. I will be filing a lawsuit because the $145 I paid is also unjustified. Based on the statute, I am pretty positive that their practice of having a "Spotter" call in vehicles is illegal if the spotter work for them in any way. Before you pay request the "Manifest" for your call. They must provide it and it must state who called, when, and why. If they really are having their own Spotter call, your entire fee must be thrown out. I will be taking this to court. Based on the reviews here they've been charging people $210 7+ months back. File your complaint here: Tel. (786) 469-2333 Fax (786) 469-2303 consumer@miamidade.gov Below is directly off the Miami Dade Website(and legally should be on their sign but is not): To The Vehicle Owner If you believe that you have been overcharged for the services rendered, you do not have to pay your bill to get your car. Instead, you have the right to post a bond in the Circuit Court, payable to (name of person providing service), in the amount of the final bill for services rendered, and file a complaint within five (5) days of the time you have knowledge of the location of the vehicle, and the Court will decide later who is right. If you show us a valid Clerk's certificate showing that you have posted a bond, we must release your vehicle to you immediately. This remedy is in addition to other legal remedies you may have. F.S. §§ 713.76, 713.78. read more

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Awful first time experience with this company. They came for pick up in relation to a car sale. Technician was so uncooperative insisting I sign title and hand over car keys without inspecting my car or handing me the check first. How unprofessional, sketchy, and unethical. Never again! read more

If I could give them a Zero, I would. They had me waiting 3 hours for a pick up. My call to confirm 30 minutes before pickup window was answered with a text stating the dispatcher was in court and couldn't talk but they confirmed the pick up. 2 hours later, I called and the dispatcher told me that the driver was in the area and would call. He never did. 30 minutes past the pickup time, they stopped answering the phone all together for me and the auction house who hired them to pick up my vehicle. They are unprofessional. They have no consideration for the public for whom they advertise a service. DO NOT CALL THESE PEOPLE. read more

Worst people to talk to and deal, we had a baby that was hot and hungry and we asked to be a little human like, but no they are animals when it has to money no humanity. Had to have police involved!!! read more

The worker inside the business was very understanding, respectful, and accommodating. I also called over the phone and they were very helpful. read more

Requested Service to pick up a 40 foot container. There is minimal access. They dispatched their technician Jack who is insanely talented. He was quick, efficient, knowledgeable, friendly, and punctual. Could not have asked for a smoother transaction. He was careful both with the roadway, the container as well as his equipment it was greatly appreciated. read more

We rented a van from this company, it was absolutely horrible. The van itself came with tons of damage on the outside barely use the vehicle because it was so unreliable. It broke down on the highway. It also stopped in the middle of the road and started revving and then it finally caught the gear and started driving when we went to go return the vehicle. I'm not sure who the person was but extremely unpleasant when we wanted to swap the vehicle out they said they wanted another deposit after already paying one I would not trust them or rent a vehicle from them. read more

Worker was friendly. The issue was not with him. My car was in a parking lot for 10 minutes and it was towed. There was limited posted signage and even customers who shop there and then walk out to the street would get towed immediately. This business is predatory and unprofessional. Something needs to be done about this. $210-$260 for towing a vehicle is simply insane. read more

Towed my car without warrant - I was inside Starbucks & it says Starbucks parking only. I will be suing read more

Terrible experience. My car was towed from the Marshalls parking lot in Sunny Isles while I was shopping inside the store. I was a paying customer with receipts to prove it. When I went to Dolphin Towing & Recovery to get my car back, no one spoke Portuguese, and they did not explain the reason for the tow. They simply asked for my card and charged $210 USD without giving any receipt or documentation. The sign in the parking lot is tiny and barely visible, and the whole situation felt like an unfair and abusive charge. I'm already filing a complaint with the Miami-Dade Consumer Protection Division and the BBB. Be careful -- this company takes advantage of tourists and customers who don't speak English. read more

My husband and I went to brunch and spent almost $200 ato find my husband car towed afterwards. provided receipt and they didn't care.

This company and the shopping center they work for is a piece of crap! I was in the Marshall and kids was at Hagen Das and my car was still towed. They couldn't proved anything and I had to pay $210 plus uber fee to pick up my car. read more

This is a real scam and police and authorities are aware but do nothing- why? The place is a shopping plaza, a lot of businesses- food stores, cafe, restaurants and how come they took you car thin one hour and made you to Kay to get your car back- something needs to be done read more

Extremely unprofessional Staff named Luis. I have called several times and he disregards the efforts and will not give me information despite having a Notarized Letter and a Power of Attorney to pick up my sons car. Has has me running around and lied that the bank called him that they are picking up the car. Refuses to release the car to build up the amount due. Illegally withholding a car to put a lien on it. read more

They are involved in illegal criminal activity. Dolphin towing needs to be investigated and shut down! They will tow your car and then won't answer the phone. Then make it impossible to get out. They will then put your car up for sale on an open lot if you can't get it out which they make impossible. Please take action against this company scam. read more

Title: Predatory Towing - I Was a Legitimate Customer Review: I had a terrible experience with Dolphin Towing & Recovery in North Miami Beach. I parked in a shopping plaza where I was actively shopping and had receipts to prove it. After spending less than two hours at one of the stores, I returned to find my car had been towed. There were no clearly visible warning signs about towing policies, and I was never approached or given any notice. I was forced to pay over $210 to get my car back, with no explanation other than "you left the plaza." This company is clearly targeting unsuspecting shoppers and towing cars within minutes of parking, even when you are a customer. After researching them, I found dozens of similar complaints--including on BBB, Yelp, and Reddit--describing nearly identical predatory behavior. I believe this tow was wrongful, and I am disputing the charge with my credit card company. I'm also submitting this complaint so others are warned and proper action can be taken. Desired Resolution: I request a full refund for the towing charges and for Dolphin Towing to be investigated for predatory towing practices that may violate Miami-Dade County regulations. read more

This company is running a scam. They have an unethical, private agreement with the owners of RK plazas. They have squatters calling on people who park and walk in to the stores of the plaza to get their car towed before the customer comes out of the store. The squatter makes some kind of commission on each car that's called. The squatter looks like you average wanderer, even some looking homeless. They wait until you walk away for a minute, you come back and your car is gone. The second you get to the towing company, there is a sign on the wall that says "RK plaza tow's flat rate of $210" so it's clear this happens very often and they are running a scam. read more

I had my mother's car towed from 1805 E Hallandale Beach Blvd by Dolphin Towing & Recovery. There were no tow-away signs posted anywhere, which is required by Florida law. The tow fee was increased from $230 to $310 after we called. This felt completely illegal and unfair. Be careful if parking in this plaza. SCAMMERS!!!!!! read more

You can find these signs on many Miami malls. They allow your car to be towed at any time without reason. There are no other signs in the parking lots that would notify you of this, such as a time limit or a ban on leaving the mall. The company employs real scoundrels who enjoy causing you problems. read more

Dolphin Towing & Recovery - Towing Near Me - Miami, Florida

Terrible company. Stay away from them. They just try to get people's money. Unfair and unethical business. They damaged my car while it was towed. read more

In April we went with my friend to a shopping center. There were no signs on parking lot. We went shopping and to a restaurant there to find our car was towed away by this company illegally. When I came he didn't provide any evidence we leaving the lot and yelled at me. He charged 50% more that it was stated on his stand. They were very rude. I had to pay and get my rental car because I need to fly back home. This company is a fraud. It never happened to me in CA. read more

Broke almost every state statute in accordance with Florida law, stole out of my car, refused to give me an itemized receipt. No documentation was provided upon tow, and the distance of travel to their facility is about a 5 min drive with traffic. I see a lot of negative reviews online, I'm taking legal actual against them for predatory behavior and operations. Any one who had similar experiences understand that this company is taking advantage of people parked illegally (reported damage to car and theft) and also in areas without any tow policy or signs (illegal tow), you are not alone. I have found a plethora of people online, power in numbers, that were the victim of fraud in their words as a result of this companies policies or lack there of. If you are interested in having your voice heard please reach out to my alias email below so we can discuss how you were wronged and what options you have to recover loss as a result of Dolphin towing, I am panning to pursue legal action and could use witness statements, which in turn can be used if a class action law suet follows my trial. Unfortunately there is no guarantee but the more witnesses and victims we can gather the harder they will have to fight our case. Its a chance to get your money back and more importantly expose this criminal operation. dolphintowvictim@yahoo.com read more

I literally NEVER write reviews. I've experienced terrible service before, but never cared enough to pull out my phone and journal everything that went wrong. But Dolphin Towing and Recovery...that's a company I feel severely compelled to write a negative review about. I scheduled a pickup from (Peddle) a cash for cars company and Dolphin Towing is basically their middle man who does the pickup. My scheduled time was today 11/19/25 and the time slot was from 11:00AM - 3:00PM so I cleared my schedule. 11AM rolls around, nothing (no big deal)...I waited until 2:45PM to start calling but no one wants to answer. I then called Peddle to get an answer and THEY were very helpful and also told me Dolphin towing wouldn't answer. I go back to calling Dolphin towing like 10 times and I finally get a text from Dolphin towing that his driver will be there at 4:00 PM. I'm annoyed but I'll give them the benefit of the doubt. Florida traffic is bad. It is now 4:30 so I text, and text again. I call, and call again. Come to find out...he blocked my number. Now I'm irritated, so I *67 the dolphin towings phone number to surpass the block he put on my phone number and sure enough he answers the phone like I'm a new customer that's ready to be deceived. "Dolphin Towing and Recovery" I hear on the phone... when he realized it was me again calling about my car, he did not hesitate to show his frustration towards me calling him over and over again. I asked him when my car would be picked up he told me "I don't know!" I asked him if I could at least get some updates about their arrival. He told me "there are no updates!" He then told me "if you call me again, I will cancel your pick up." Don't sweat it buddy I'm already ahead of you! You're going to make me wait for hours and when I FINALLY get ahold of you, give me some vague answers. I'm not going to deal with you and your God awful company/ service. Reading this, you probably think it doesn't seem like a big deal, and I'm overreacting, but it's the principle that matters to me. He could have simply been polite, apologized for the delay and explained what the issue was and offered another solution to fix the problem. Instead he gets frustrated, and threatens to cancel my pick up if I call again. I didn't get any answers, no assurances, no accommodations. I would pay every dollar that circulates this earth to give this company -5 stars, but 1 star will suffice. Word of advice, if you live in south Florida and (God forbid) need your car towed and also want a complimentary migraine included with your experience...I highly suggest Dolphin Towing and Recovery. And to the man I spoke with on the phone. You know who you are. You inconvenienced me immensely today and were very rude about it. A commiserating apology and explanation EASILY would have prevented me from writing this review, but you chose to act disgruntled towards a customer who wanted answers. Just know this...you reap what you sow. What goes around comes around....or you might know it as "Karma." YOUR day is coming. It might not be tomorrow, it might not be next week, next month, or next year, but when that day arrives and you have to say to yourself "why did this happen to me what did I do to deserve this?!" I want you to remember this day. Remember the person you inconvenienced and felt compelled to write his first negative review ever.....Then and there you will have your answer. read more

Predatory towing! I was shopping in the shopping center on 16800 Collins Ave in Sunny Isle. I went to Marshals and Starbucks. In the 2 hours I was shopping the company towed my car. I saw many reviews about this shopping plaza and this towing company. DO NOT SHOP AT ANY STORES IN THIS SHOPPING CENTER BECAUSE DOLPHIN TOWING WILL TOW YOUR CAR AND CHARGE YOU $210 TO GET IT BACK! I don't know if it Dolphin towing is scamming people or the owners of the plaza are in cahoots with Dolphin towing and get a cut of the money they make from towing customers cars. This needs to be looked into by authorities! read more