My wife and I purchased a 2012 Chevy Malibu LS from Kim in January of 2014. We were treated like we…read morewere family. Our vehicle was properly presented online. Some friends of ours purchased an SUV days before we made our purchase, they are very happy with their purchase and the excellent after purchase care they were given. I highly recommend Premier Motors, they are very honest and really care about their customers.

I purchased my car back in 2020 from this dealership, what a great experience! Took it in yesterday…read morefor routine maintenance, Justin was very knowledgeable,explaining what I needed, they got the work done very timely, the car was in perfect shape when I received it back. Justin told me everything looked great, complimented me on how I've taken care of the car, and invited me back for the hundred thousand mile service. In today's busy world it's refreshing walking into a car dealership where you feel more like family than an ATM. thank you to the entire staff of Matt LaFontaine Chevrolet! Ken Haig

Lafontaine is not a dealership I recommend purchasing a vehicle from. I have purchased vehicles off…read moreFacebook marketplace and other dealerships, and those experiences were 10x better compared to the experience I had at Matt Lafontaine Automotive. When I was first looking to purchase a car, I contacted this dealership and I was stuck with an uneducated and non-communicative salesman named Shane Grove, who was incredibly useless. Do not go to Shane, he does not have people or customer service skills. Once I told Shane that I would be financing the vehicle through my credit union he was helping me less and less when it came to looking for a vehicle. I had to demand I get a new salesman due to being treated so poorly (especially after spending 26k on a car). Also, when I went to pick up the car I was told how the title was not in for the vehicle and no one at the dealership even bothered to keep me informed I was having to messaged and call them constantly just to get an update on my title because I am currently driving around with the dealerships plate instead of my own. This dealership sullied my car buying experience and I will never go back nor will I be recommending people to shop here. -10/10 car buying experience.

Called this morning about a truck that's listed on marketplace. After 5 minutes back and forth with…read morethe operator I was told the salesperson was unavailable. Left a voicemail. No reply. Called again late afternoon. Operator again said the salesperson was unavailable. Asked for a sales manager or someone else who could help me. Hung up after another 5 minutes on hold. Piss poor way to do business. Maybe the very polite operator should switch positions to sales.

Fantastic! We were on a road trip from Minnesota - pulling our camper when our truck broke down…read more Brandon was kind, responsive and got us in immediately- eventhough we got there 15 min before closing on a Saturday. They had it repaired and back on the road in no time. Brandon was so great to work with and made a potentially trip ruining situation into a small part of the story of our trip!! Many thanks to Brandon and his outstanding service department!!

Joe is a great guy! Really helpful on finding the right car and sent me home in a great car!read more

I bought a used SUV at Don Nester Chevrolet. Everyone that I…read moreworked with in the Sales Dept. and the Service Department was very nice and cared. The Owner and the Sales Manager are very caring. My vehicle had a problem and they handled it. There was no arguing or hours on the phone to get it done. These people care in my view and they want you to be pleased with your purchase. if you asked me would I buy there again? 100% I will. Very impressed. A big thank you to all at Don Nester Chevrolet in Roscommon, MI. 5 Star rated by me!

Sadly, the negative reviews are true for this small business. I bought a used car from them and…read morethings seemed good with the salesperson but as the sale progressed, mistakes were made. Here are some of the major mistakes. 1. First they sold me the wrong car by putting the wrong vin of a different car on the paperwork. 2. I was having the car shipped and they didn't ship it with temporary tags or the title. They mailed me the title and temp tags with USPS snail mail that took 10 days to reach me. 3. They gave me two different key fobs. One for my car, one for a different year/make of the same model. They won't try to fix the situation because "the deal is done." BTW it costs 800-1000 to get a duplicate key fob and get it reprogrammed. Dealership businesses live or die on referrals. I can't see someone referring these people.

Everything,...these people are liars and thieves. They prey on innocent and naive people…read more Especially Chad Vandertigue. He calls a credit union that you dont use and almost forces you to take a payment that you can't afford. He gets a kickback from this credit union, so dont let him change it on you like he did me. He almost forced me to take a truck that was a piece of sh*t by getting it approved from a credit union that I didn't approve of. Trust me, dont go there. Their motto is you can trust us. That's a lie. Don't trust anyone there. Even the finance guy ripped me off by adding a gap insurance policy double of what I asked for. The sign on the wall next to the finance guys office says if you buy it today, dont bring it back tomorrow. Since my last post, the air conditioning went out. Trust me, the 100 degree weather we had was miserable to say th least. Signing off till next time. You all need to shop elsewhere.

The work I had done here was very low quality at a dealership price. Broken parts and shoddy…read morerepairs. Not to be trusted at all. BE WARNED IF YOU BRING YOUR VEHICLE HERE.

Absolutely the worst vehicle experience in 55 years of driving 30-40,000 miles per year…read more 2020 Ram with 80,000 miles, despite exceeding manufacturer recommended maintenance schedules, head gaskets failed, cylinders scored. Dealership recommended replacing bad engine with new engine because it was covered by a reliable extended warranty. After engine was torn apart warranty company refused to cover engine replacement (over $10,000). Serra gave me one option, pay $10,000 for a new unreliable V6 engine. No breaks from Serra leadership, mechanics or salesman. Who wants to pay $10,000 for a broken truck that originally cost over $50,000? I begged for a break (like one third to half cost or buy back vehicle), no break. Worst customer service after the sale of any business in 55 years (yes, I was a business owner and a war veteran). Serra responded once with "we are sorry for your situation", a worthless response from a bad dealership. If you are thinking about purchasing from Serra, be very careful. Apparently profits are more important than people (most former Marsh employees are working elsewhere). Ask your salesman how long the mechanics have worked for Serra? Ask salesman why Stellantis now offers a five year 100,000 mile warranty instead of 50,000? Good luck.

For going on 3 hours I waited for a simple oil change. Service was terrible to the point that my…read moreDad is changing in our driveway. Bought parts off of Amazon. Your service department is terrible. The one time you actually changed my oil, you said the rear differential was fine. It wasn't. Had to get fixed elsewhere. Used regular oil instead of synthetic like I always get. Sat next to an 80 year old man who kept being told another hour like I was 3 times. He could barely walk and left like I did. Literally 0 out of 5 stars. Done using your service department. Our family had bought at least 3 new cars from you. Just completely the worst. Done with Serra!

Meh. Would not budge on price even though their price was over on value by about $1,200 (they said…read morethe value was even higher than their asking price). Was told the value my bank pulled per the VIN was wrong and that theirs was correct. Would not go out of my way to buy another vehicle from them thats for sure.

From the owner: We are a used auto dealership located in Cadillac, MI. We are a Family Owned and Operated business…read morefor more than 30 Years.....Built on Honesty and Trust

Great auto repair place. We discovered this shop when we moved here three years ago and take all…read morefour of our family cars here. Honest and fair-priced.

You're not going to find a better team to service your vehicle. Kurt is fair, reasonably priced,…read moreand most of all honest. Honestly this garage shop is one of the best things in St. Johns.