Superb Customer Support - from start to finish. Couldn't ask for a better experience…read more Knowledgeable, communicative, friendly staff; cost conscious advise; and timely and experienced installers- made my purchase of countertops in the kitchen and bath the best it could. All other product suppliers take note - THIS is how you do business!!

This started out as a good thing, we ordered a vanity top for our master bathroom but it turned…read moreinto a nightmare! They were very lax about calling you with information concerning when they were coming to do the installation and any follow-up afterward was always initiated by us. During installation the installers almost broke the granite, had my husband not been watching they would have. He told them to just slide it in because they were trying to "wiggle" it in from the top down the sides. In the process they caused a lot of damage to our drywall, we had scraps, scuffs, and lots of chunks torn out of it. We also had a side splash piece that was chipped and they used the wrong color of chalk! They told us that the company would come out and fix the drywall and get the side piece. We waited a day and when we didn't hear from them, we called the office and were told that they were not made aware of any damages! We sent them an email on Sept 18 stating the damages including pictures. After about 2 weeks of calling about when someone would get out to fix it and pick up the side splash piece, we finally got the owner out to look at it, about another week later! He stated that the contract said there might be some scuffs to drywall and we stated that these damages were much more than "scuffs"! He finally agreed to send someone out to fix it and said if they couldn't do so very soon then he would give us a $100 credit so we could get it fixed. We waited another week or so and never heard from them, so I finally called my charge company and disputed the charges because we were having so much trouble getting our side piece fixed and reinstalled and the drywall money. On Oct 9, 2023, they came to get the side piece and returned it on Oct 16th. On October 16, 2023, the owner finally called back to say he couldn't get on his contractor schedule "anytime soon" so he would just pay us the $100. He called on Oct 18th to say he wanted his money now that he had completed the installation of the side piece and reneged on paying the $100 for the drywall! I told him that I had released half of the bill and would release the other half when he paid us the $100 he agreed. He refused and went ballistic screaming at us on the phone! He accused us of using the system to get a free countertop, screaming at us that he wanted his money back in cash not redeposited into his account through the charge card because "we couldn't be trusted!" He even showed up at our house and continued his rampage! He did pay us the $100 in cash but still insisted that we pay him the other half of the bill because he didn't want to wait for the charge company to redeposit it, we told him we would not pay him again, and he just needed to wait just like we waited on him. It has been a nightmare dealing with him! The worst business experience we have ever had!!!

We are in the process of buying a new home (to us) that is a few years old. We were in search of a…read moreroofing company to give us an overall critique of that roof - its condition - and suggestions for venting. Despite the threat of foul weather, we were able to ask for their inspection after 5pm on Thursday, and they were on that roof before 10am Friday - and the estimate was on our desktops before 11am that same day! The men that inspected were, needless to say, prompt, very professional, thorough, and a real pleasure to work with. If there were 10 stars available, it still wouldn't be enough... These folks are - pardon the pun - over the top with their customer service! The estimate is very reasonable, and they will be who I call for any roofing issues and will get my recommendations to those needing their services! Well done everybody!!! Thanks again!

After some storms in late November, I noticed some roof leak spots on my ceiling. Steven came out…read morethe next day and provided me with a quote and worked with my insurance company as well. He was very friendly and professional and listened to my concerns. The job was done in a timely manner and the installers did a wonderful job. No mess left. I highly recommend this company if you're considering a new roof.

They did an excellent job on our bathroom remodel! Very nice people who take pride in their work…read more The project took longer than projected, but they ran into problems due to some poor work done by the home builder. Good honest people who we plan to use again!

I have never felt so disrespected before. I just called the company and asked to speak with someone…read moreabout setting up a vendor relationship because we manage over 4000 single family homes and I male named Josh answered the phone. He was very stand offish and acted uninterested in hearing what I had to say. This was not a sales call but to help bring in more revenue for their company. He wouldn't even let me speak before cutting me off and then I heard the phone ring in the background and before I could say anything he goes "gotta call you back " and he hung up on me. He didn't ask my name or my call back number. Not a way to do business at all . I must say I will have to take my business elsewhere.

My house was struck by lightning with caused a fire and I worked with Jerry Minor Cleaning &…read moreRestoration at the beginning and end of my construction. They were extremely professional and accommodating! They did great on the demo and clean up and saved as many of my personal items as they possibly could. The rugs and larger furniture that needed cleaning was cleaned perfectly! Better than it was before the fire! Helping me move back in, I ran into conflict with my contractors who were the absolute worst, and Josh Minor was able to get my things moved back on the day he said he would overcoming the numerous obstacles that the contractors put in our way. I will forever sing their praises because I cannot thank them enough!!! I'm very close to putting my personal number on here so that people can call me for a longer review!!! THANKS FOR BEING SO GREAT!

Had them build a 25 ft. X 40 ft. pad with driveway. Concrete pad started cracking within a week of…read morebeing poured. Cracked completely across the 25 ft width. They invoiced for 4000 psi concrete but delivered 3500 psi concrete. Owner low bid to get the job, then complained the whole time, when I held him to his verbal agreements. Did not pack the dirt or use gravel filler for the drive way before pouring the drive. Did not stir the concrete when it was poured. only used 2 runs of rebar in the footers. Was supposed to pour 18" Wide X 14" deep footer, only poured 14" wide footer. Would not recommend, pay for a real professional company, will cost a little more but you will have a better job and less headaches down the road. I doubt that if I have any more issued that they will honor their 1 year warranty. I can send more photos to any one that is interested.

Very professional and great communication! Professional…read moremannered crew. Great work overall and I got what I asked for! I had a basic driveway redone due to cracking and settling. They did great with clean up after the job was complete not leaving and unnecessary items behind. Fair and reasonable pricing!

I hired Randal to do some home repairs at the beginning of July. He's a very likable guy, he had a…read moredecent price and I thought he was respectful and trustworthy. I had a lot of projects, one being a split a/c unit, so I paid him a deposit so he could get that ordered. I was fine with all of this. However, he never showed up when he said he would. He gave me the estimate in July but has never returned to my house to do any project. All of our correspondences have been through text messaging. He would say he would be at my house on a certain day/time but then he would not show or call or text to say why. I would have to initiate when he would be there. I have repeatedly asked for a refund of the deposit and have been more than accommodating to his situation; however, this is not a way to run a business or treat a person. I am now forced to take him to small claims court.

DO NOT HIRE! Randal Collier at Rocket City Home Repair:…read moreI had hired Randal to do some small jobs around my house previously, so when he learned I was planning to have my house painted and offered to give me a quote on it, I was happy to accept. His price was lowest of the bids I received and I hired him for the job. Almost immediately I started regretting it. After paying him $1000 up front to purchase paint and supplies, he then no showed for several days. Eventually he responded to my texts and said he had run out of money to purchase a paint sprayer and was working other jobs to get enough money for that. Supplies for this job wouldn't have cost anywhere near the $1000 I paid him. He had previously told me he had a paint sprayer and had painted at least one other house before. After work finally began it became very obvious that he did not know what he was doing. I repeatedly told him to arrive in the early mornings to paint as the daily temps were almost 100 degrees each day. He agreed but not once did he ever start work early - many days did not even arrive until afternoon. Then he wanted another $1000 because he didn't buy enough paint in the beginning and had no money to purchase more. At this point the painting was about 1/2 - 2/3 finished and wouldn't take more than 2 or 3 gallons of paint. I refused initially but since the job was taking so long, gave him another $500. He became upset on more than one occasion, raising his voice and arguing with me. Then since I didn't give him the entire $1000 he wanted, he did not speak to me at all and I never knew when he would show up to work. It took about 3 weeks for him to do this job when everyone else who bid told me they would do it in 3 days. Also, he finished in the evening when I couldn't do a thorough check on his work. I even paid him extra because he was clearly in over his head and frustrated. The following day I found several problems with the paint job he did, including missing spots and paint overspray on my fence. Contacted him again and he said he would return to fix - twice he said he'd be here and never showed up. I have given him every opportunity to make this job right. I DO NOT RECOMMEND HIRING HIM!