This review gets 2/5 stars solely because Don is a nice guy.
We recently had our floors replaced along with a few other things. Our house flooded; so we had our ceilings smoothed, some lights replaced, and new paint all at the same time. Our experience was honestly not the best.
One of the first things we discussed and were told was that the floors should be the last thing done. However, they were basically the first thing they started with. As a result, our brand new hard wood floors had scratches from their equipment the day we moved back home. We were told that would get fixed. It wasn't. The seams in the wood are also filled with dust. We are slowly working on getting that our overtime.
The people who installed the floor also smoked in our house. We came to check on it one day, and the house REAKED of cigarette smoke. The painters were smoking pot.
The walls were painted well. We did have to have them come back and fix a couple of places, but that is no big deal. They also painted all of the trim. This is where I got aggravated. The people literally painted the front half of some doorways and the bottom half of others. This was painfully obvious since the color was changed from white to off-white. They did also fixed that, but it's a bit absurd that they thought that was acceptable.
We had new lights installed in our ceiling. One was hanging out for weeks until someone finally came back to fix it. Basically, you have to complain and complain to get the job you paid for finished. From what we were told, we were not the only people having issues with projects not being completed.
When we moved in, the cleaning crew was supposed to have been done. They were having to work so hard cleaning the dust out is out floors that they were still there that day. The crew was super nice. However, they should have been given the time they needed, so we would not be in each others way.
We were verbally under-quoted for many things. The ceilings cost double what we were told. I would have passed if I knew the actual price. We were supposed to be given an itemized contract with pricing before the job started. That didn't happen. Don didn't show up to meet us a couple of times with no notification. He never came to do a final walk through to inspect the work, and he still has our old house key to this day. We had to change the locks. Overall, this company is terribly disorganized. Unfortunately, this experience has definitely turned us off to ever wanting to any contractor to do work in our house. read more