I had thought that I'd left a review here for the exceptional car buying experience we had here in…read moreearly September. My husband and I originally drive to St. Louis to check out used, but newer cars at the Enterprise used car place (don't bother) and realized we fell for a bait and switch there. Anyhow, after going back to the drawing board, I visited one of those online platforms and found several amazingly priced Ford Escapes that were just a few years old with really low miles, and so I called to speak with "Mike" who gave up all the info and encouraged us to drive further south and a bit further for an Escape. Yes, we gambled, but we're pleased that we did. In fact Mike was so kind and encouraging, no pushy sales tactic and really suggested that we drive all available Escapes because one may be a better fit than the other. It was true and we found the right one. We had such pleasant experience that if we ever want another Ford, we will drive over 200 miles here to purchase one.

I wanted to take the time to let as many people in search of a TOP RATE dealership with an…read moreEXCEPTIONAL service department aware of this AMAZING facility!!! 5 stars is as high as one can offer in rating here, but that DOES NOT come close to being able to express the level of customer care this dealership practices!!! I have been a Ford customer since 1978 and am new to the Ozark Missouri area, having retired from my previous home and moved here. I had a very specific problem and need involving a 2025 Mustang I had purchased from another Ford dealer but I have been treated with an exceptional level of customer care by the Don Vance ford service team. NAMELY Taylor G. this man IS the definition of devotion to professionalism and customer care!!!! HANDS DOWN. And that would HAVE TO include his supervisor Clay as he was consulted throughout the resolution process. I too want to praise the ladies that welcome a call to the dealership with very pleasant and kind welcome and direction to connect to the proper dealership professional to receive the answers needed to questions. I WILL BE RECOMMENDING WITH HIGH CONFIDENCE TO ANY AND ALL LOOKING TO PURCHASE A VEHICLE OR NEEDING SERVICE DON VANCE FORD IN MARSHFIELD AND FOR SERVICE TAYLOR G. IS YOUR MAN!!!!! Most sincerely and gratefully, David S Nixa, Mo

WHAT dealership closes at 6pm mid-week?? Don Vance. Drove 40 minutes to the dealership after work…read moreto look at a truck I seen online; only to feel rushed because they were getting ready to close. The poor salesman seemed overwhelmed from his manager, Spencer, telling him to hurry things along and not get caught up in a conversation because they close in 10 minutes. Really? Asked if I was going to want to test drive it and do paperwork tonight because they are about to close up. Yeah, I will take my money elsewhere ... I understand wanting to go home, but come on, how do you stay in business with leadership like that, or a work mentality such as that? Absolutely horrible! Do better Spencer and Don Vance-you lost a deal.

Five star and I didn't buy a car. I found a Ford Explorer at this dealership cheaper than anywhere…read moreelse in a 250 mile radius. The online price was exactly what they offered. Logan did a great job showing us the car. If I ever buy a Ford this dealership is at top of my list. We did test drive numerous brands and did find a different car that fit our family. But this is how car buying should be.

So far, not impressed! My dodge with a Cummins was taken here by another shop for an electrical…read moreissue. They refuse to call me back. They won't return emails. It's been parked outside their shop since last week. They claim to of ordered the part but don't know what it is or when it will be here. They can't tell me if this is even the real problem. I'm very frustrated! I just want the damn cam sensor fixed! It shouldn't take this damn long

Absolutely would not recommend the service department to anyone. I have never been treated so…read morepoorly as a customer. Matt Mezo, the service manager, is a compulsive liar and obviously doesn't know how to manage properly. After being lied to over a rental car I was completely embarrassed in front of family members while being called a dick over the phone. Then later being screamed at in the parking lot after calmly trying to work the situation out! I will never be back here again.

Not only do they have a great selection, but financing available through them made the process sooo…read moremuch smoother!

No communication, test drove a vehicle. Showed them my trade and they were going to get back to me…read more Even if it was an extremely crappy trade value and they did want to do it. Just say hey. It's not gonna work. But don't ignore or not return call.

Bought a used car from this dealership about a month ago. Loved the car, thought my salesman, Stan,…read morewas super nice, as was Micah, who worked on the finance piece. But I've hit one road bump after another over the past few weeks of having my vehicle. It looked and drove great upon test driving it, but once I picked it up a few weeks later, a button was missing on the steering wheel that was there when I drove it the first time. The dealership thankfully ordered the missing piece and installed it for me. During the test drive, I pointed out that the seatbelt light was on when no one was in the seat. Stan said that would go away after a while-- it didn't. I called their parts department about it, and was told it was a "Nissan problem". Took it to Nissan, was assured it would be under warranty since it probably had to do with a broken sensor or something-- turns out, something was simply unplugged under the seats that led to the no-seatbelt light (they assumed someone at the OG dealership accidentally unplugged it while cleaning the car). But because there was no faulty part to cover under warranty, Nissan charged me $240+ for a diagnostic and to plug whatever back in. This week, my A/C stopped working. Took it to a car shop-- turns out there was ZERO Freon in it, most likely due to a leak. I thankfully have 16 days left under the faculty warning to fix it at Nissan, otherwise I'd be out $800 (to start with). Owed the car shop $75 and truly hope everything else is covered under warranty with Nissan. Kindof annoyed none of this was addressed before I purchased my vehicle and I keep having to pay out of pocket. I don't think I've owned the vehicle more than a month yet.

Lori was a great sales person. The first car we drove didn't work out but she another one that did…read more We also were held captive for hours but they got us in and out. When I am ready for another car I will use Lori. Thank you

The financial service representatives Mika, there lied about taking the warranty off my balance. I…read moretold him I didn't want it. He advised me that it would take a month for it to come off my financed amount of the loan. Well now we are going to the second month. I have tried calling him several times and he will not take my calls. I am just asking for what he promised me to begin with. Now I am paying for something I don't have or want