Dr. Hooie did an emergency root canal for my son who was visiting from Colorado. He was super kind and worked hard; he did an amazing job. The assistants and office staff were friendly. Getting a root canal is yucky in any form, but we appreciate him helping us out in an emergency. read more

This So-called Dentist should not be doing root canals. He should only be doing cleanings if that much! He did a root canal on a back tooth for me and drilled past the apex of the tooth, into my jaw causing me 4 weeks of missed work and a hospital visit due to him leaving debris down in my jaw causing me to lose 20 lbs. in 5 days due to severe pain, severe dehydration, and an infection that almost killed me! After I told him what I went through he said we could fit you in his busy schedule for a post op checkup in two days! That was a long time after what I had been through! So, I went for my appt. showing up 30 minutes early, thinking I could get seen faster, only to get the hint of what seemed like I was just a nuisance. When I see him, he takes x-rays and says everything looked great and I was feeling phantom pains. Pretty strong phantom pains, I say, and I do not agree and feel like there is still something wrong! I tell him I feel this tooth when I touch it and I feel my heartbeat in it and I do not want a crown on top of a problem! He then sees another tooth needing fixed and he says we can help for another $6700.00 on top of the $3000.00 for a root canal and crown and the hospital visit and the time off work! So, I tell him I cannot afford to use him, and I did not trust him anymore and to please reimburse me for the second half which was still two weeks away! They got very upset and started yelling at me, causing me emotional distress on top of everything else, because times are hard and money is not easy for people working for a living right now! They then told me, "The crown has already been ordered and I would be paying for it!" With a Very snotty tone! So,I then went to another dentist who confirmed what I was experiencing was due to either dirty tools or not cleaning out all the debris and i had to get that tooth removed! I hope this helps someone else from experiencing this same set back from his mistakes! read more

Just had 5 cavities taken care of and a crown installed. Dr. Hooie's office is very good and very professional - absolutely no pain in all my procedures and looking forward to dealing with my last cavity and another crown at the end of Sept. Best decision I have made going to this dental office after several months research on dental providers. read more

This place treats every customer like a cash cow. He just over sales dental work to make money, they don't care about the customer. Hold on to your wallet, they will rob you. They even have financing available if that tells you anything. Believe me you will need it when they get done with you. read more

This is probably the worst experience I have had at a dental office ever. I came to Donald G. Hooie DDS office with the anticipation of having a front crown replaced. I found myself being coerced ( thinking they must know more than me) into getting 4 crowns on all 4 upper front teeth. All went well until they received the thousands to dollars in payment. After leaving the office I was sadly awear that the crowns were not right in several ways. I waited a good while to see if I could get used to the incorrectly placed crown and then went back. I was greeted by a cold impersonal front desk staff. Then once in the dental chair the Dr himself was upset with the fact that I was unhappy, this is so wrong of him to treat me this way. We verbaly went back and forth about my issue, and then he conceded and offered to fix the discrepancy as long as I played for half of it, this too is wrong for him to do. I decided to pay the half in moneys and go through the pain to fix the problem. Once the said corrections were made, (alway paid for in full before the procedures were done) I went home and took a good look at the new crowns and realized one of the front crowns was much shorter than the other. I couldn't get myself to go back, it was not strong enough to battle him and his staff again. Now I am using another office which has a much kinder staff and physician. What makes matters better, is I will not be charged unless I'm satisfied with the results. I'm sorry I let Donald G. Hooie DDS talk me into getting those 4 crowns when I know now I only needs the one replaced. My opinion is that the office of Donald G. Hooie DDS is operating under the pretense of a caring establishment, but in all reality about making money at the customers happened and expense. read more

My elderly mother was a patient of Dr. Hooie's. Due to some physical disabilities, she occasionally needs help from family members when attending Dr's appts and with understanding the billing. She recently had approximately $5300 worth of dental treatment done. Once all the insurance claims were paid, it was found that there was a small overpayment, giving her a credit of $56 on her account. My sister and I each called the office one time, very politely requesting a refund of the overpayment. The office manager, who also happens to be the Dr's wife, became very upset at the request for a refund, and stated that Dr. Hooie would be dismissing my mother from his practice, because it is "too much of a hassle" to have to talk to family members about my mother's care. She said this twice during the phone call, then sent a follow-up letter restating the reason for dismissal was because the office had to accommodate my mother's need for assistance with communication. This is a clear violation of the Americans with Disabilities Act and has been reported both to the insurance company and the TN licensing board. My mother was extremely pleased with the clinical services she received from Dr. Hooie, and did not want to have to find another dentist. It's a shame that his office staff is not better trained, and that they dismiss patients in such an unethical and unprofessional manner. read more

I feel I chose the right dentist because not only is his office really nice but all his staff is really nice. There is some things that I have to get done but I told them I would like to see how much my dental insurance will pay or I have to wait and they are ok with that. I will never go any where else as long as I have this insurance. Also he is a Navy veteran. read more

While a competent dentist, he will overcharge and try to give you unnecessary procedures. He replaced all our gold crowns with much cheaper porcelain crowns but charged the same for both. He charged my wife $500 for a whitening kit (Amazon retain $49) and didn't even apply the whitening agent. They refused to take it back when I challenged him on it. There are better dentists in the area who won't rip you off. read more

Donald Hooie is not only a fantastic dentist but actively supports his community and constantly provides additional professional education for his staff. I offer as proof of his excellence in dentistry, the following story. I had been his patient since finding his practice during the Christmas holidays of 2008. It seems my previous dentist had taken a vacation and didn't even bother to post an answering service or other direction in an emergency. A tooth had was infected and causing pain. Dr. Hooie, assisted by his wife, came in, on a Saturday, and treated me. In itself, that was unexpected and quite a relief. From that point forward, I received excellent service including annual treatment plans and considerable patient health education. He never tried to "upsell" and recommended treatments and self-care that stopped my gums from deteriorating and bleeding. This is something that no hygienist or dentist had previously caught and treated for 30 years in many different part of the country. I was consistently told, "well, some people's gums just bleed." Only Dr. Hooie said FALSE and fixed it. He also convinced me, finally, that my wisdom teeth should come out and did it painlessly. I didn't even need subsequent painkillers while the tissue healed. Today, here's the proof, I finally found a new dentist in the Chandler, AZ area where I am a new resident and both the dentist and the hygienist remarked that I must have received excellent care as my teeth and gums were in great shape. And, thankfully, she didn't add...for your age. When you find a great dentist like Dr. Hooie, you absolutely will know it......for years. read more