This is a modern taught dentist, regardless what you ask for he'll get a couple thousand out of you…read morebefore ever dealing with your purpose for coming. Friendly staff but you can tell he's more interested in money than patients .

As a former long time patient of Dr. Shanks, until 2023 when his insurance processing practices…read morechanged, forcing me to seek a new dentist. After receiving my x-rays from my new dentist, it was discovered the last crown Dr. Shanks did for me in May 2022, was put on in correctly leaving a gap that has started to now decay above the crown. My new dentist recommended that I contact Dr. Shanks to correct the error as my insurance would not cover the same crown within a 5-year period. After speaking with Dr. Shank's office personnel, I was informed that if it has been more than 2 years, they no longer guarantee their work and would require for me to pay 1100.00 to fix it. So it looks like I am out of luck in getting the crown fixed which was placed incorrectly in May 2022 and was just never noticed the new X-rays revealed it. Very disappointed with the lack of accountability and ownership of the practice's error. I do not recommend Northside Family Dentistry.

As a first time patient, I was wondering if I will be satisfied with a new dentist and hygienist…read more Upon arriving to the charming cottage-like facility I was impressed with garden surrounding. My first impression upon entering was the fact that it did not smell medicinal and was nice and clean. The staff were welcoming and efficient. There was hardly a wait for me to get in with my new hygienist, Cindy, a delightful, professional and gentle on my mouth. She took the required x-rays and consulted with me along the way. Dentist Dr. Crowder is a true gem. He performed a thorough check, consulting along the way and was also kind and professional. It's no wonder why the entire staff genuinely caring. I am so glad to have found this Dentist office in my new community. Thank you all so much.

I reviewed this guy once before but it went bye bye. If you are a veteran, stay away! He is just…read moreabout draining the VAs coffers and NOT about good dentistry. He want to replace all my molars with crowns! 5k a pop. VA chief of dentistry said absolutely not. "If it ain't broke, don't fix it!" Then he want to schedule me 4 times for cleaning! Who does this? Well we are so popular, we only have time for partial cleaning. Really? Such bullshit! Charge the VA for 4 cleaning appointments instead of one. Their response ?? Your teeth are sooo bad, it took us that long. How many times have you gone in 4 times for one cleaning. They will respond that I was never a patient there. They either can't keep records or playing loosely goose with the facts. Again, move on when someone puts money over best practices.

Staff and doctor were very friendly and attentive and answered all my questions. Prices are…read morereasonable compared to other places in town that have fancy buildings and a huge staff. You pay for your care and it's half what some places charge. Comfortable and clean environment with little to no wait for care.

I went in for a deep cleaning. I had trepidations because of bad experiences at other dental…read moreoffices including a prior deep cleaning that was unbelievably painful. Ruth Anne did a phenomenal job the pain was minimal during the procedure and none after it. Everyone is very nice there. I will definitely continue my dental care there and I recommend them.

Worth getting your appointment in early , staff is friendly and they handled my son who hates the…read moredentist very well

I have recently had a tooth extracted and I cannot say enough good things about my experience with…read moreDr. Rivers. He is highly competent has excellent patient skills and was very reasonable with the final cost. I have used several dentist locally over the past several years and can speak from experience.. J L Fairfield Glade

I've been a patient here since I moved to Crossville in 2022. I go yearly for a cleaning, two years…read moreago I told the dentist there was a spot on my back molar that I felt needed attention, she blew it off. The next year I go in and say it's getting bad, can we go ahead and fill it? she says no, we'll just have to do a root canal when you come back in. I've done lots of research on root canal's and I'd never have that done. So it gets abscess and I was in terrible pain, I healed the abscess with oil of oregano. Then my tooth totally splits in half, so I had to go to a surgeon yesterday to have it pulled out and bone graph done. What's the point in doing annual maintenance visits if the dentist is going to ignore the issues until it becomes a problem?! It's because they make thousands off of root canals and hundreds from filling a cavity, they're all in it for the money and could care less about the health of you and your teeth!

I had a very bad experience at Crossville Smiles. Very nice…read morepeople but very sad what I have had to go through because of mistakes. I first had a tooth pulled and she chipped one tooth next to it. Also, I had pain in a tooth and continued to go back for treatment. They said my upper teeth needed to be filed down. I went back 3 times and then made a decision to get another opinion. I went to Dr Hayes in Cookeville and immediately they found I had major decay under that tooth so it had to be removed. They also didn't catch the major decay on the other side of my mouth. It was very expensive work to have done but thankful that I was able to find Dr. Hayes. It is very scary when you think they are doing a good job and then you find out that they made a major mistake.

Very friendly and staff was helpful. Was is in for a cleaning and check. They did a very good job…read more Dr. Anthony was very informative and so was the dental hygienist. Very pleased with the service.

Dr. Martin accepted a personal call from me on Sunday evening Thanksgiving weekend, when I had…read moresevere, throbbing pain radiating along my right jaw up into the TMJ and down my neck. Thinking I may have an abscess, I called the office of my own dentist the day before since he had just completed a crown on a molar in my right jaw. I got voice mail and no emergency # to call so I left a detailed msg. A call came in on my cell phone 10 hours later as "unknown number", but I do not answer those. And the caller left no voice mail. Sunday morning, another call came in from an "unknown number". On a hunch, I answered and it turned out to be my dentist. I was incredulous that he would block his personal number! Even though I left a very detailed msg, his first words were, "I don't know what's going on." I begged for help managing the pain, but he gave no meaningful advice and showed no concern at all. That's when began looking for another dentist. I read mostly positive Google reviews for Dr. Martin. But I also read a one star review from a disgruntled parent. That review convinced me to try to reach Dr. Martin because he responded to it with compassion and gave the writer his home phone #, inviting him to call! Imagine posting his home # on the internet for all to see. That's my kind of dentist! I asked the Lord to go before my call, have Dr. Martin be at home and willing to speak with a total stranger. He answered on the third ring! He listened then said I needed a different antibiotic. He told me the name, dose, and quantity to request from my own dentist the next morning. Then to manage the pain, he recommended a staggered regimen of 1 naproxen sodium, followed 4 hours later by 2 extra strength acetaminophen, then 4 hours later 1 naproxen sodium, then 4 hours later 2 extra strength acetaminophen, etc. He said he would speak to his receptionist in the morning and have her call me to arrange an appointment for Wednesday at his Crossville office. He said to take my current antibiotic along with the new one for 24 hours so I would not be without help while the second antibiotic was taking effect. We spoke for 22 minutes and HE ACTUALLY CARED! During the Wednesday appointment, Dr. Martin determined the exam and x-rays were inconclusive with no evidence of an abscess. But because my upper teeth were hitting the new crown on the bottom right when I was chewing on the left side, he reduced that crown to try to eliminate the contact. He said his best guess was that it may have caused the pain since the nerve below the crowned tooth was being irritated. I was so disappointed to leave without a diagnosis that I began to cry. When I stopped at the front desk to pay my bill, the receptionist said there would be no charge. I thought I heard wrong and asked her to repeat it. She said that because he felt he had not helped me, there would be no charge. I was astounded at such unexpected kindness. Then Dr. Martin walked by, patted my shoulder, and said he would be praying for me! Within 36 hours, the pain began to subside. A couple of days later, I returned for a second appointment because that crowned tooth was still too high. He reduced it further, and I thanked him for taking me in again so quickly. I told the receptionist I wanted to pay not only this bill, but the bill for my first visit as well, since Dr. Martin's "best guess" had turned out to be correct. But once more, I was told there would be no charge! Dr. Martin walked up behind me and said, "Just write a Google review instead." That's what I call Amazing Grace! A few days later, I Googled "neuralgia" and discovered I had nearly ALL the symptoms of Trigeminal Neuralgia. It took 5 weeks for the pain to resolve. I was very grateful because the article said sometimes that nerve does NOT recover. I praise God for His mercy and Dr. Martin's compassion and skill. The Lord made him something very special indeed!

This review is downgraded because of the staff. I had an appointment right after lunch and at the…read moretime I was supposed to be called for my teeth cleaning, all you could hear from behind the window was a group of females laughing very loudly. When I was finally brought in 20 minutes late, I asked, "Having a party?" and was told "We have a party every day."

What a great team of people! Everybody introduced themselves and were kind and courteous! The…read morehygienist was very pleasant and performed a extremely painless cleaning! She also described each step she took, so that there would be no "surprises!" So happy I made the switch to this provider. Not to say "I'm HAPPY" to make visits to the dentist; but if/when I do, it will certainly be PFD!