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    Done Deal Auto Sales

    2.5 (8 reviews)
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    Ashley helped me find a car and get it financed. She was awesome! Love my new ride. I got a 2022 BMW!

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    CarMax

    CarMax

    (218 reviews)

    Sharpstown

    They start you off with an online request for an appointment, but then when you get here, you're…read moreout in a queue to wait regardless of your appointment time. Thankfully, rain made today a slow business day and I was next in line. Tireni was assigned to my appraisal. Took a quick 2 minute survey of my details, and put my car through the process. They estimate. 30-40 processing period. I gave up my keys at 2:10p, my car was moved at 2:17, returned at 2:32 and I received my appraisal at 2:43. A very well timed process. Fast forward a month, I ordered a car to be delivered from Louisiana location for a test a drive. $200 non-refundable. It took two weeks and the tracker sucked, rarely updated. But it eventually came in. And the test drive process was a breeze, again in and out in less than 20. The gal hated the car (Genesis gv70 Electrified). Too cramped, but very pretty. So we passed, but the staff and service was easy and non-invasive Definitely recommend if you're looking. No negotiation, but no hassle either.

    I am extremely disappointed with my experience selling my 2017 INFINITI QX50 to CarMax Southwest…read moreFreeway. CarMax issued me a new $5,000 offer by email at approximately 3:04 PM on September 2, 2026, with Offer Code PE5S3D3M, valid through September 9. I presented this offer to the employee before signing the sale, and the transaction was not completed until approximately 4:18 PM. Despite this, CarMax completed the sale for only $4,600 without clearly explaining why the newly issued $5,000 offer was not honored before I signed. I contacted Customer Relations and opened case #01032923, provided documentation, and have spent additional time following up to resolve the issue. This experience has been very frustrating and has seriously damaged my trust in CarMax.

    Motors On Wheels

    Motors On Wheels

    (47 reviews)

    Fondren Southwest

    I want to give them 100000000 stars if I can I love them…read moresooooo much I love Zuri especially! He is soooooo lovely and has a heart to help people out! But pay attention they have moved! Zuri! I love you! Thank u soooooooo much!

    I dont normally leave reviews, but the team at Motors On Wheels definitely earned! I was in the…read moremarket for a used vehicle that was reliable and priced well. I am naturally skeptical of any used car dealership even more so one that has so many high ranking reviews. I didn't initially believe it and thought they were fake. Boy was I wrong! Joad (Sales Manager) & Zuri (Sales Agent) do business the old school way. They stand behind their product, no B.S. Bait & Switch, and take care of their customers to no end! They offer a 7-day warranty on there vehicles and dont just sell you junk that you have to be worried about breaking down the minute you roll off the lot. They sold me a solid business van for my fleet, that had low miles and it was the cheapest priced vehicle online in the entire country. They are in business for the long haul and understand the importance of reputation. They treat people with the upmost respect regardless of price on car, like some other dealerships. Motors on Wheels went above and beyond for me to make sure I was 100% satisfied with the esthetics and mechanical integrity of my vehicle, which gave me peace of mind! Never experienced this level of customer service and professionalism from any dealership, not even the big manufacturer dealerships. They earned my business for life. I will be purchasing all of my future business vehicles from them!

    Texas Car Club - The SUV that I bought love it

    Texas Car Club

    (7 reviews)

    Gulfton, Galleria/Uptown

    Amazing place, great service fast, definitely recommend. They get everything fast, with great rate…read moreand price for the car

    Out of state buyers, don't rely on all of the 5 star reviews and their inspection sales pitch. Our…read moreexperience as an out-of-state buyer with Texas Car Club has been extremely disappointing. What should have been an exciting purchase has turned into a nearly two-month process that is still unresolved. We've had ongoing issues obtaining the vehicle title and receiving temporary tags, creating unnecessary stress and making it difficult to legally drive the truck, multiple times. All communication has been very difficult - nearly every update required us to chase down answers ourselves, with multiple calls and messages going unanswered. The condition of the truck upon delivery also did not match what was advertised. Despite Texas Car Club's claims of a thorough inspection and detailing process, the truck arrived with a dead battery needing to be replaced, a headlight that needed to be replaced, and an interior that was noticeably dirty along with other issues not mentioned when asked during the buying process. The transport driver even told us the truck had to be jump-started just to get it on and off the transport trailer, making it difficult to believe these issues weren't well known before it left the dealership. Buying a vehicle from out of state requires a great deal of trust because you can't inspect the vehicle or handle the transaction in person. Unfortunately, that trust was never established with Texas Car Club. Between the unresolved title and temporary tag issues, the condition of the truck upon arrival, and the lack of follow-through after the sale, we have been left feeling unsupported throughout the process. As for the IKON technology - do not fall for that either. Once I challenged the $1,100 added fees for an after market and unadvertised item, they said it would be removed for $700 due to the 3 hours of labor. I received the vehicle with it still on. I removed it myself in under 5 minutes. While we like the truck itself, the overall buying experience has been frustrating. We hope Texas Car Club improves its inspection standards, communication, and post-sale support so future out-of-state customers have a better experience than we did.

    TX Auto Group

    TX Auto Group

    (93 reviews)

    Gulfton, Galleria/Uptown

    Every once in a while we run across someone in a service industry that genuinely loves what they…read moredo. Their approach to their craft is filled with more than "customer service". It is filled with genuine kindness which is a lost art in this fast-paced me-me-me world. If you would like to experience this rarity, stop by Texas Auto Group TX and ask for Deya. You will feel it right away.

    I personally will never buy another vehicle from TX Auto GRP. I bought a $40K Jeep Gladiator from…read morethem, that only had 36K miles on it, and within two months the vehicle had catastrophic engine failure and left me stranded in the middle of nowhere. It had a broken crankshaft. TX Auto GRP sold me a lemon!!! To make matters even worse, I bought TX Auto GRP's warranty when I purchased the Jeep. Not only did the Jeep break down, but they could not honor the warranty that they sold to me. The Jeep literally sat in their services department for almost three months, and it was never repaired. It is still sitting there to this day. Not only could they not fix the vehicle, but they did not seek outside help (Jeep dealer) to rectify the issue so that I could get back on the road. I even offered to have it towed to my mechanic so that he could fix it, but I was told "It does not work that way." Beyond that, trying to get updates about the repair was almost impossible. Nobody would answer the phone or return my text unless I called the sales manager. After a while the sales manager just started letting my calls go to voicemail. I even tried to contact the owner, but nobody would put me in contact with him. It was the worst experience of my life and that is not an overstatement. Then the loaner car they gave me also had engine issues. The check engine light came on one day after I picked up the loaner. It started running rough, so it was not drivable either. After I told them what happened, nobody even offered to get me into another loaner car. I was now stuck with another TX Auto GRP mechanical issue. Finally, the Jeep Gladiator is not something that happened to me once. Nope! I have purchased four vehicles from TX Auto GRP over the past six years. The first vehicle I bought from them had major frame damage and the front end of the truck was welded up to the point that you could not even fix any of the damaged parts. They hid the frame damage by using bondo and paint. The next truck I bought had fuel system issues. I had the entire fuel system changed out twice just to clear the check engine light. The third truck was the only vehicle that I did not have issues with because I bought it from someone who came into the dealership to trade it in while I was there shopping for trucks. Meaning, it was not an auction vehicle that the dealer got super cheap so that he could then repair and sell off for a jacked up price. Three out of four vehicles that I have purchased from TX Auto GRP have had catastrophic failure. I highly recommend you stay away from this dealer unless you want to end up like me: Screwed out of your hard-earned money ... After all of that, I tried to get them to buy the Jeep Gladiator back and put me in something else, but they refused, so now I have to spend money on a lawyer, since I was basically forced to go buy a new vehicle, because they could not fix the lemon they sold to me.

    Done Deal Auto Sales - carbuyers - Updated September 2026

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