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    Done Deal Auto Sales

    2.5 (8 reviews)
    Closed 9:00 am - 7:00 pm

    Services - Done Deal Auto Sales

    Car buyers

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    2 years ago

    Ashley helped me find a car and get it financed. She was awesome! Love my new ride. I got a 2022 BMW!

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    Bank of America Financial Center - Storefront

    Bank of America Financial Center

    (30 reviews)

    Galleria/Uptown

    i got my papers notarized here for free. it only took 30 minutes for a one minute job. can't…read morecomplain -- it was free. the counters are nice and the place is clean. it wasn't busy on Saturday. open till 2pm on saturday.

    My recommendation: drive a little farther and choose a branch where customers are treated with…read moreprofessionalism, courtesy, and respect. From the moment I walked in, the experience was unpleasant and unprofessional. I was initially greeted by a loud and disrespectful employee who abruptly told me to sit down and wait. When I asked another representative a simple question to make sure I was waiting in the correct place, the same employee yelled at me again to wait. At that point, I responded in kind. A few days later, I returned for a scheduled appointment that had been confirmed by text, only to be told they could not find my appointment. I was eventually assisted by Alfredo Borges. He did not greet me or introduce himself; he simply told me to sit down. During the entire interaction, he made absolutely zero eye contact with me and barely acknowledged me while speaking. Today, I returned again, and Alfredo was just as unpleasant and unprofessional. He informed me that I was missing paperwork required to complete my business. My frustration is that he could have informed me of this during my previous visit. Had he properly reviewed what I needed then, I could have arrived prepared today and completed my business instead of having to return yet again. During today's visit, I asked Alfredo for the name of the employee who had been rude to me during my first visit. He said he did not know who I was referring to, even after I explained that she sits only two cubicles away from him. Because there are several women at this location with shoulder-length dark hair, I described her as having dark hair and a chubby face. That was simply an attempt to identify the correct employee. Rather than helping me, Alfredo got up from his cubicle, walked away from his desk, and loudly announced to the bank that I was "looking for the chubby girl." It was embarrassing, unnecessary, and completely unprofessional. As I prepared to leave, Alfredo did not thank me or offer any professional closing statement. I told him, "I hope you have the day you deserve." He replied, "Same to you." I thanked him and said that I always deserve a lovely day. He then looked directly at me and rolled his eyes so dramatically that, for a moment, I genuinely thought something was wrong with him. I then went to the welcome desk and asked for the business card of the branch manager because I wanted to report the level of service I had received. I ended up speaking with the assistant branch manager, Ozlem, who was professional and courteous. While I was speaking with Ozlem, Alfredo walked over, sat down on the stool behind the desk, crossed his arms, and began rolling his eyes again. I stated that I was not comfortable discussing my complaint in front of him. Ozlem asked him to leave the area. He refused. Alfredo stated, "I am not going anywhere," and then accused me of asking for the "fat" employee. I immediately corrected him. I never called the employee fat, nor did I make any derogatory comment about her body. I had described her face as chubby solely because I was trying to distinguish her from several other women with similar dark hair. The word "fat" was Alfredo's word, not mine. Even after his manager asked him to leave, he continued refusing. He then told me that I should leave "his bank." Eventually, other employees came over and assisted in getting him away from the area and toward the back of the bank. At that point, the situation had gone far beyond poor customer service. I had an employee openly arguing with me in front of his manager, refusing a direct request from management to leave the area, misrepresenting what I had said, and then telling me to leave the bank while I was attempting to make a legitimate service complaint. For clarity: I did not call the female employee fat, I did not body-shame her, and I did not make a derogatory remark about her appearance. I was attempting to identify an employee whose name I did not know. I do want to acknowledge Ozlem for handling herself professionally throughout the interaction. Unfortunately, the overall experience at this branch has included poor communication, unnecessary repeat visits, a lack of basic courtesy, and behavior from Alfredo Borges that I found extraordinarily unprofessional.

    TX Auto Group

    TX Auto Group

    (93 reviews)

    Gulfton, Galleria/Uptown

    Every once in a while we run across someone in a service industry that genuinely loves what they…read moredo. Their approach to their craft is filled with more than "customer service". It is filled with genuine kindness which is a lost art in this fast-paced me-me-me world. If you would like to experience this rarity, stop by Texas Auto Group TX and ask for Deya. You will feel it right away.

    I personally will never buy another vehicle from TX Auto GRP. I bought a $40K Jeep Gladiator from…read morethem, that only had 36K miles on it, and within two months the vehicle had catastrophic engine failure and left me stranded in the middle of nowhere. It had a broken crankshaft. TX Auto GRP sold me a lemon!!! To make matters even worse, I bought TX Auto GRP's warranty when I purchased the Jeep. Not only did the Jeep break down, but they could not honor the warranty that they sold to me. The Jeep literally sat in their services department for almost three months, and it was never repaired. It is still sitting there to this day. Not only could they not fix the vehicle, but they did not seek outside help (Jeep dealer) to rectify the issue so that I could get back on the road. I even offered to have it towed to my mechanic so that he could fix it, but I was told "It does not work that way." Beyond that, trying to get updates about the repair was almost impossible. Nobody would answer the phone or return my text unless I called the sales manager. After a while the sales manager just started letting my calls go to voicemail. I even tried to contact the owner, but nobody would put me in contact with him. It was the worst experience of my life and that is not an overstatement. Then the loaner car they gave me also had engine issues. The check engine light came on one day after I picked up the loaner. It started running rough, so it was not drivable either. After I told them what happened, nobody even offered to get me into another loaner car. I was now stuck with another TX Auto GRP mechanical issue. Finally, the Jeep Gladiator is not something that happened to me once. Nope! I have purchased four vehicles from TX Auto GRP over the past six years. The first vehicle I bought from them had major frame damage and the front end of the truck was welded up to the point that you could not even fix any of the damaged parts. They hid the frame damage by using bondo and paint. The next truck I bought had fuel system issues. I had the entire fuel system changed out twice just to clear the check engine light. The third truck was the only vehicle that I did not have issues with because I bought it from someone who came into the dealership to trade it in while I was there shopping for trucks. Meaning, it was not an auction vehicle that the dealer got super cheap so that he could then repair and sell off for a jacked up price. Three out of four vehicles that I have purchased from TX Auto GRP have had catastrophic failure. I highly recommend you stay away from this dealer unless you want to end up like me: Screwed out of your hard-earned money ... After all of that, I tried to get them to buy the Jeep Gladiator back and put me in something else, but they refused, so now I have to spend money on a lawyer, since I was basically forced to go buy a new vehicle, because they could not fix the lemon they sold to me.

    Done Deal Auto Sales - carbuyers - Updated September 2026

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