After doing some online research about used car dealerships with inventory that might suit my…read moreneeds, I arrived on a Saturday morning. I was helped by Skyler who was able to show me some cars onsite as well let me test drive a couple styles. She was extremely helpful, and by that afternoon I was in a new vehicle, and had also gotten rid of the old car I had. The process was painless

Absolute worst Dealership that I've EVER visited!! Avoid at all costs!!!…read more I bought a car here last year and there were some issues they agreed to take care of after signing. I was supposed to make an appointment at the San Antonio location. I also bought an "Appearance Protection plan" because it was supposed to protect the visual appeal of the car. However, two days after buying the car, we learned that they GLUED the bumper on. Yes, glued. I called about the bumper and took the car into Auto Nation San Antonio, and waited for about two hours as they supposedly repaired the bumper. Turns out, they did not do the repair. So I'm not sure why they had the car for two hours. In addition, I learned that the protection plan I bought was useless because the car had to be newer than 7 years in order for it to be applicable. (The car is a 2017 bought in 2025.) Because of these issues, I requested my money back for the Appearance Protection plan after learning that I would never be able to use it and they refused. I filed a complaint with the FTC, BBB, DMV, and the AG. TX DMV got back in touch with me and agreed that what they did was fraudulent.(Unfortunately it took them a few months to complete their investigation) Whilst attempting to handle this situation, I have learned that there are a plethora of other similar complaints against Auto Nation. I wish I had done more research beforehand. If you are brave and decide to buy from any Auto Nation, I would strongly urge you to have them complete all repairs then and there BEFORE PAYING ANYTHING and not waste your money buying any of their extra plans. And definitely inspect the ENTIRE car, NOT just the obvious possible problematic issues.

This is the best place in the world to sell a car. Robert sat me in a comfortable lounge area with…read moreTVs near the coffee bar while he isnpected my vehicle. Only took him about 10-15 minutes to come back with an offer and he beat ALL the other offers I had just as he promised he would. They paid me with Zelle and I was done! Seriously, if you hate dealerships and the games they play, like undercutting you on the value of your car then go here. They make it so easy and stress free.

From the owner: The best place to sell your car! We are the #1 buying center for AutoNation, the largest automotive…read moreretailer in the world! We pay top dollar for your car, and will beat any offer you have, guaranteed! Payment on the spot with a check or Zelle direct deposit!

Great communication and work done on time. Lots of hardworking guys here. I've had my rock rails…read moreand rear overland bumper installed here. Also have had my windshield replaced. Fair pricing and great turnaround time.

Had to have a bumper repaired. I have to say BB Auto offered a very competitive price and super…read morefast turnaround time. I called around and most shops were quoting at least a $100 more than what I was quoted at BB Auto. Very satisfied with the service and work!

These past few weeks when I have been struggling to use my car with two broken external handles, I…read moreWISHED I had the mechanical skills to fix my car. Since I do not, the next best thing was finding LA Auto which is Woman owned and Operated to fix my ride! LA Auto was brought to my attention thanks to the Projects feature in the Yelp App. I sent out a request for a job or service and Yelp broadcasted it to businesses to reach out to me concerning the service. I had initially had a different mechanic before LA Auto that was going to do the job, but a price change occurred before the vehicle was in their possession. Decide to nix that mechanic and go back to the drawing board acquiring estimates for the job. By this point, I had already ordered and picked up my parts directly from the dealership so they would match my vehicle. All I needed was the labor to complete the repair. I was really intrigued that there was a Woman owned and operated auto shop in Houston, so I decided to reach back out to the shop about an estimate for labor. My inquiry was Friday afternoon, so I didn't expect to hear back until Monday. Liz, the Owner, however, was in contact with me in and out the entire weekend asking for pictures of the parts to ensure they were correct for the vehicle based on the VIN as well as making sure they didn't need to paint the handles. She gave me a range on the price for the labor, which I could understand because she never saw the vehicle before- only pictures of the damage. We did most of our communication on Monday which offerred a great opportunity for me to get the car fixed that afternoon since she had an opening. I honestly thought I may have to come back another day to get the job completed because EVERY OTHER BODY SHOP I SPOKE TO said I would have to drop the car off just to get an estimate. I did that with one Pearland body shop and received a quote of over a THOUSAND dollars just to fix some handles! They even stated the labor was high because the panels of the car had to be removed. Thanks to Youtube, II knew that was not the case and Liz the owner and my mechanic confirmed my research as she completed the work on the vehicle in less than an hour WITHOUT removing the inside panels. She worked fast and I was even able to see her work from the office which provides a chair or two inside for waiting customers. A/C is blizzard cold inside the waiting area, so bring a jacket. This is not your car dealership waiting room with tvs and refreshments, so bring your own, but Liz worked so fast I didn't need to indulge in either! Really friendly, sincere, and affordable service from Liz at LA Auto. I am so glad to not only have my car repaired (FINALLY, with the exception of one small part that the dealership gave me in error that doesnt affect the main fix) but I am so estatic to support a small business owned and operated by women. I am telling everyone I know about LA Auto if they ever need repairs on their vehicle. This place is a real gem and deserves to shine!

Was searching for a shop to install lowering springs on a supra. Discovered this place and saw…read morepositive reviews. Staff was professional and provided a reasonable price. They did an amazing job. Thank you. Would definitely recommend.

I knew exactly what I wanted and how much I wanted to spend. I saw an ad on the CarFax app and it…read morewas everything. I live in another state and didn't want to go to Houston. I called and spoke with Daniel, made a deposit, and THEN I read reviews. I was nervous all weekend. But Monday, I sent the rest and Daniel had the car delivered at my job at 8am Tuesday. Could not be happier with my car or the whole buying process. Daniel was great and made it so simple.

I am 18 years old and me and my mom just bought a car from here. There were countless things wrong…read morewith it less than 24 hours after buying it and after trying to get in contact with them, they were rude and kept ignoring my mother. I came into my appointment and they told me they were not fixing anything besides one thing, and I should have done a full inspection myself. So I was supposed to check absolutely every crack I suppose but you pay people to inspect a car before u buy it so what the fuck are your men doing!!!! This is ridiculous I highly do not recommend.

Place is a joke. Owner is a liar and a thief! Sold us a car as is, told us we could take it to our…read moremechanic and have it looked at. He lied. The car didn't last 6 months and it DIED! DO NOT SHOP HERE!!!!

If I could give this company zero stars, I surely would. Padela Motors LLC is a con-artist; DO NOT…read moreSHOP HERE! I purchased a Volkswagon Jetta from here less than three weeks ago and have had problems with it since I drove it off their crap lot. Within the first week of owning the vehicle, it had to be taken to Padela's recommended auto center so that the AC compressor could be replaced. It took them a whole week to repair this. After my car left that shop, it drove for two days before having to be towed to a different repair shop. I had to fork out $1000+ to have the fuel line, radiator, gas gauge, and brake sensor replaced. But the issues didn't stop there either! As of last week, my two babies and I had to sit out in 87 degree heat waiting for my car to be towed yet AGAIN to a repair shop due to the transmission being completely smoked. I was quoted $2500 to have this replaced. When I contacted the manager at Padela Motors, he wasn't the least bit concerned. He told me that I got what I paid for and that I could have my lawyer contact him but that he would not assist in any way with this. This company is a scam. Please, do not purchase any vehicles from this place. I now have to find a way to come up with MORE money to replace the transmission and hope that I don't get fired from my brand new job that I have already had to call into since I have no way of getting there. I am disgusted and sick to my stomach over this situation. This company took full advantage of me and does not plan to take any responsibility in this matter. It is so disheartening.

Adrian Wong is a top tier service advisor. He took the time to understand the situation and story…read more surrounding my vehicle's mechanical issues, secured a loaner within hours of closing time, and kept me updated with the progression of the diagnostics. Adrian is an honest and caring service advisor, like talking to a family member giving you truthful advice. Many thanks to Adrian!

Edited to add: I was told by a salesman at the place I did buy a bronco from that Jeff Haas can't…read moretake a check from navy fed because navy fed won't do business with them because they scammed NFCU's customers too many times. I've bought numerous cars with a pre approved check from NFCU with zero issues at several LEGITIMATE dealerships. This place isn't. Now I can't get them to stop emailing me no matter how many times I click unsubscribe. Scammers... I was ready to drive up and buy a bronco for $51,002 with 8k miles but something seemed off so I called and asked if there are any dealer required add on's or anything and Reyna put me on hold and went and checked with someone and came back and said yes, $2500 reconditioning fee is required. I told her I won't be buying this car then and hung up. A short time later I got a call from Todd who seemed like he called me by accident and I told him what happened and he said thats not accurate and sent me to Sam who sent me a price via email with an out the door price and I was happy about that. So I am on yelp reading these reviews and see how many people have the same misunderstanding and it gives me bad vibes. I then see someone's screenshot below showing the fees and at the top it says they don't take drafts from outside lenders. I find this odd so I email Sam and say I wanted to pay with a personal check for 20k and a NFCU pre approved loan check for 35k and he said they would only take an actual cashier's check. So basically they are forcing you to use their in-house financing with who knows what banks and who knows at what terms. These guys are definitely scammers and only looking to make a buck at every turn. I would stay far away from these guys.

I will never do business here again. These people do not fix any issues with your car under the 30…read moreor 90 day warranty. Even if the issue was discovered the day after you drove the car off the lot. I'll go to an actual dealership and shop their used cars next time I'm in the market to buy. Even if I paid more for the same make and model, I have no doubt it will save me money in the short AND long run.

Katy Car Max was AMAZING. I picked up my 2013 Honda Fit Sport and felt so well tended to and they…read moreEXCEEDED my expectations. Everyone was so friendly and welcoming and made the process so smooth. As for the car, I was happily surprised to see how clean it was and that the interior was cleaned as well! Smelled great and felt like a brand new car. If anyone is looking to buy from CarMax and lives in Houston, DEFINITELY check out the Katy location. Thanks again ya'll!

I found a used truck online that was at Texas Auto South in Webster TX, near Houston. My sales…read moreperson was Brooke Cathey. We completed all the PW in advance. Upon arrival Brooke met me and we drove the truck. I wanted to look at another so we drove another truck. It was a better fit...4x4, newer and better shape. Brooke made the PW changes and I found an added charge on the invoice . Brooke had it removed and I was on my way home in about an hour. Four days later the AC went out. I went back to Brooke and she got me into service immediately. The AC compressor needed to be replaced...an expensive repair. I expected a big bill on my new used truck. Brooke got me a loaner vehicle for the night. I returned the next day and to my surprise the repair was free of charge. I have done a lot of outside sales work and owned a dealer license in TX. Brooke is the best professional auto sales person I've met. We had some hiccups but she handled them fairly and professionally. Go to Texas Auto South and ask for Brooke Cathey.

This dealership's sales practices and service department are easily the worst I've ever…read moreencountered. You definitely want to read this whole thing before even considering doing business with them. The pricing is a scam, because there's mandatory dealer add-ons that you cannot buy the car without, coming out to around $2000+ dollars (ceramic coating, tints, lo-jack, etc). They also stated that all the maintenance was completed prior to sale, which was a lie (more on that later). Upon inspection of the car (2020 Alfa Romeo Guilia), we noticed there were poorly touched up scratches in the paint, the front parking sensor was dangling, and the hood latch release from inside the car was completely broken; the salesperson stated those would be fixed after the purchase. Prior to purchase we made sure that the dealer annotated all of those details, to include doing a full buffing of the paint prior to doing the ceramic coating. We were told after the fact to schedule an appointment to bring the car in. 3 days after buying the car, the engine oil maintenance light came on (meaning the fluids were not changed, as we were told). We scheduled an appointment to bring the car in and after leaving it with them for about a week to fix the hood latch, the oil change, the ceramic coating and the front sensor. After coming back to pick it up, none of the items were fixed. We fought for a loaner car and ended up leaving the car another week until we were called and told everything was done. Turns out the hood latch wasn't installed properly, and the car wasn't even polished and ceramic coated all (as promised in writing, easily identifiable by the swirl marks and the Texas Auto Sticker that was supposed to be removed). In summary, you're obligated to pay dealer add-ons that don't get done, the service department is terrible, and all they care about is selling cars and forgetting about their customers after. If I could go back in time and never set my eyes upon the abhorrent sight of a dealership, I would. Shame I can't give 0 stars.

I came here to check out a vehicle in their pro owned section, and was greeted by Joon Kim very…read morewell. Even though he was with another customer at the time, he made sure to answer my needs and also take care of the other customer while I checked out the car thoroughly. I appreciated the high level of service provided to me and Joon's motive to sell me. Thank you for your service and your support throughout my car searching process.

On September 20, 2025, I reached out to Genesis Houston West about a 2025 GV70 that was listed a…read morefew thousand dollars less than the same vehicle at another Genesis location. I first spoke with Miranda, who said she would send me a credit application -- but she never did. Instead, I got a text from the sales director, Brian. Rather than helping me move forward, he discouraged me from applying. He asked me to rate my credit "1-10" and then claimed that a $51,500 vehicle would total $55K-$60K after tax, title, and license -- which is misleading, since TTL in Texas is about $3,300 on that price point, not nearly $9,000. When I followed up asking if he wanted to run my credit and present real numbers, both Brian and Miranda ignored me completely. I have bought cars before and have never been ghosted by a dealership after showing clear interest. For context, I have good credit, so financing was not the issue. After seeing other BBB/Yelp reviews, it seems my experience is part of a broader pattern at this location involving hidden fees and poor follow-up. This experience left me feeling disrespected, and I cannot recommend Genesis Houston West to anyone looking for honesty or good customer service.