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    Done Right Home Revitalization

    5.0 (3 reviews)
    Open • 8:00 am - 4:00 pm

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    The Window Depot of Tampa - Windows & Doors - PGT Pocket SGD

    The Window Depot of Tampa - Windows & Doors

    (33 reviews)

    Town N Country

    We have used Window Depot throughout the years for several major projects at our home, and we could…read morenot be happier with their work! Over the years, they have replaced six French doors, our front door, and 17 windows, ranging from small windows to large second-story windows, including beautiful custom half-moon windows. We broke the projects up into three separate installations over the years, and every experience has been excellent. The workers have always been professional, the installation quality has been outstanding, and they do an excellent job cleaning up afterward. Their stucco work has also been very impressive. We have been so pleased with their workmanship that even the City of Tarpon Springs has commented on how well this company does their work. We highly recommend Window Depot to anyone looking for quality windows and doors and professional installation. We are extremely happy customers and would absolutely use them again! Caleb followed thru after the work was completed

    When somebody asks me if I'd recommend a company or a company's product, I pretty much always tell…read morethem to ask me again in a few years and/or after something goes wrong. Well, something did go wrong. Something broke the outer pane of a window on the front of our house. I contacted Window World, provided the documentation and pictures, then waited about 3 weeks. Guess what happened then (today in fact)? Ryan with Window World showed up with a brand new window pane and replaced the broken window. Done. THAT is how you treat your customers if you want to get referrals and good references. If you are shopping for hurricane windows and sliding glass doors, Window World is an EXCELLENT choice and they have my full and complete recommendation.

    NewSouth Window Solutions

    NewSouth Window Solutions

    (170 reviews)

    I like the windows but customer service is awful. it is impossible to get someone to help you. Also…read moremy sales person was rude to my neighbor. Actually hung up on her. Can't get new customers that way!!! Service techs are nice. I do appreciate them.

    DO NOT EXPECT CUSTOMER SERVICE AFTER THEY GET YOUR MONEY…read more I am absolutely furious and extremely disappointed with New South Window Solutions. We hired this company to install sliders and a door in our home. What should have been a professional installation has turned into an ongoing nightmare of unresolved problems, damaged property, unsuccessful repair attempts, and unacceptable customer service. The doors have problems that still have not been properly fixed. One of our biggest concerns is that we were told it is normal for water to get in between the doors and on the inside track. We were then told that water would only get in during heavy rain. That is extremely concerning to us, especially because we live in Southwest Florida, where hurricanes and tropical storms can bring significant amounts of heavy rain. Being told that water intrusion is normal during the very weather conditions we regularly experience is not an acceptable solution or explanation for newly installed doors. Instead of receiving a clear explanation and an actual solution to the problem, we were essentially told to accept it as normal. Meanwhile, the door problems remain unresolved, including our concerns about water getting into the area between the doors and inside track. The most infuriating part is the project manager's complete lack of communication. Calls and messages have gone unanswered. We should not have to repeatedly call and chase down the person responsible for our project just to get a response. If you are going to take someone's money and manage their installation, you should have the professionalism and courtesy to communicate when there are problems. And then there is the damage to our dresser. During the installation, our dresser was damaged/ruined. New South did send one of their installers out to try to fix it. Unfortunately, the attempted repair only made the dresser worse. After that, they sent another person out with furniture repair markers. The problem was that he apparently didn't even know what had happened to the dresser or what the actual problem was. Sending someone out with furniture markers without apparently understanding the damage is not an acceptable solution. So now we have a dresser that was damaged during the installation, an attempted repair that made it worse, and another attempted repair that did not address the actual problem. Mistakes and accidents can happen. What matters is how a company responds afterward. In our experience, the response has been extremely disappointing. Instead of properly addressing the problems and taking responsibility, we've had unsuccessful repair attempts, poor communication, and unanswered calls and messages. This isn't just about one mistake. It's about the lack of accountability, lack of communication, and failure to properly resolve the problems. We paid for a professional home improvement project and expected professional workmanship and customer service. Instead, we're left dealing with door issues, water concerns, damaged property, unsuccessful repair attempts, and a project manager who will not return our calls or messages. New South Window Solutions needs to understand that once you take someone's money, your responsibility doesn't end when the installers leave. You need to stand behind your work and take responsibility when something goes wrong. Our experience has been extremely frustrating, and we are very disappointed with how this entire situation has been handled. Think very carefully before hiring this company. Document everything, get everything in writing, and make sure you understand exactly how problems and property damage will be handled before you sign.

    Done Right Home Revitalization - windowsinstallation - Updated September 2026

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