We called early this morning about our broken ac unit. By noon they had it fixed. On time and they…read moredid what they said they would do. I will use them again!

This company installed our HVAC and we've had problems with our new unit ever since. They we're…read moreless expensive than a lot of the other companies but now we know why. They couldn't even give us an explanation why our NEW HVAC unit will not operate properl. Now they won't return our calls. (You have to leave a message through their answering service and we've left several to no avail). Please spend a little more and go with a reputable company.

Our experience with this company was extremely unprofessional. We scheduled an assessment with…read morethem, and they went on site without properly advising us. They were unsure which unit needed troubleshooting and did not bother to call for clarification. They went on site on Friday, and by Wednesday we still had no proper updates. They repeatedly told us they would submit a repair quote, only to finally admit--after 5 days--that they did not know what needed to be done because they were unsure which unit required service. This wasted 5 days of my time!When we asked to speak with the "owner," who was the one performing the assessment at the time, we were told, "You can't speak with him because he's busy working." We were also working and needed this issue handled promptly. If communication and follow-up cannot be provided because you are too busy "working," then that reflects very poorly on your business practices. The lack of accountability and honesty was extremely frustrating. :) And for future reference, the operator should never raise her voice at a customer. Professionalism and proper customer service should always be maintained. I was the one dealing with the issue and the unnecessary delay, so that response was completely inappropriate. I strongly recommend additional customer service training for her.

Compass provided above and beyond support for a long time customer. Providing troubleshooting and…read morereplacement of a component in my home that wasn't a normal part of the equipment provided with our install. One of the power supply breakers to our unit was chattering and was hot. I called Compass and a technician was dispatched the next morning. He checked the situation and determined the breaker was failing due to age and not my HVAC unit..he obtained a new breaker and replaced the faulty one. The problem was solved better than new. My experience with Compass has always been OUTSTANDING!!!

Mike and JP were the most efficient and absolutely knew what they were doing. They fixed my…read moreproblems once and for all time. The quality of work and knowledge are the top

Excellent service. The company service people were on time for repairs and constantly providing…read moreupdates regarding the status of the service. i haven't seen this type of response and service in a long time from any company Great Job.

Ivan is wonderful. He makes it a priority to get to you quickly and diagnose the problem…read moreaccurately. Fair prices and great work

UPDATE!!! - Before doing business with this company PLEASE read the comment string on this Facebook…read morereview. The man has been known for physical harassment and intimidation, which should be considered before contracting him: https://www.facebook.com/benjamanhunterhubbard/posts/2333970416655649?comment_id=2334010626651628&reply_comment_id=2344850968900927¬if_id=1557327517806338¬if_t=feed_comment_reply I would not suggest calling this company for several reasons including: Customer Service: Ivan is direct in speech to the point of being rude. Additionally, when I questioned how my unit could be very low on freon when he just personally serviced it earlier in the year his tone shifted from direct to just plain angry. It was a valid question that did not require a bitter response. Value: I paid $320 for 2lbs of freon and a service call. After that, I called several other local HVAC firms and the average cost was about $240 for the same service and type of freon. Professionalism/Skill: My problem was haphazardly diagnosed without even searching for an actual leak. I was told it would be a minimum of $1,500 to start digging into the issue. I opted to not do that because it seemed like an expensive commitment to make to a person who had not at all looked for the leak. Guessing at the problem shows a lack of skill, no matter your profession. In the end, I overpaid for poor service solely because this was the firm that installed the unit in my home years ago, before I purchased it. Take my advice and avoid these guys. Pioneer, City Heat and Air, and Rocky Top are all far better options.

When you are having issues with your HVAC it is stressful and all you can think is "what is this…read moregoing to cost". We had used other services in the area that were incredibly ineffective. So, we reached out to friends in the area and they suggested Rob at Climatize. Their team came in, spent time figuring out the issue, tried different things and really researched the problem. They had to come out twice because they didn't want replace an expensive part if it didn't have to be. Unfortunately, it did turn out to be the issue but they didn't charge another service call. They were very thorough, replaced the part and then made some suggestions for future improvements but were not pushy. When the time came to make those improvements they were exactly who we called. They try to find the most economical way to do things and actually know what they are talking about. It was really refreshing to do business with people who aren't trying to nickel and dime you to death AND who have the knowledge on how to repair a unit. They are 100% my choice and I trust them fully.

While they promote cleaning air ducts on their website, they are just too busy to do this kind of…read morejob. Pretty Sad!!! I guess they won't get our business anytime soon, even if our air-conditioning dies. :(

Excellent service, and knowledge. They fixed our mini-split and it works perfectly. They have…read morehi-tech tools and throughly check out the issue. I wouldn't hesitate to call them.

I called on a Sunday when our hot water and heating were out on a very cold day. I didn't expect…read moreanything to happen before Monday. But no - within a short time, Bobby came to our place, got everything up and running again, and also introduced us to Hylton's membership club (a definite bargain). Bobby was knowledgeable, helpful, and friendly. Moreover, the company has stored photos and info regarding our HVAC system so that the company will know what it will be working with. Highly recommended!

Extremely responsive company with exceptional communication…read more OnTime was able to support my HVAC needs with outstanding customer service! A must go to for all your HVAC needs!

Alex and his crew are incredibly knowledgable and truly care about the customers best interest…read more Alex has come through for my HVAC needs several times and I'm so thankful for that. Highly recommend OnTime HVAR!!!

We had them come out for HVAC annual service and they service tech said it was fine and needed no…read moreservice. Then they billed us the entire amount for service. When we questioned the large bill for not doing any service, the rep said we were over billed by tech. They said they would destroy the check in the techs custody upon return I g to shop. They asked for our credit card over the phone for the smaller correct amount. They later never destroyed the check and cashed it. We called and they said it was a mistake and they would issue a refund check in 3 days. 2 weeks later...nothing. Called again and told the One Service Pros merged with All Star and they had no idea. They would "research" the issue and call back. So far, nothing. Don't use them! They don't have good customer service and I'm sure the One service Pros knew when we called that they were merging with new company and didn't care to help use for double charging.

Great fast service. I have used them for plumbing, electrical, and HVAC. Good service at a good…read moreprice.