We just finished the sale of a property in Leilani Estates. Jared Gates and his team at Big Island…read moreHomes & Land handled everything for us and all was seamless from start to finish. In addition I would like to say that simply meeting Jared was a great experience and I'm going to miss being in touch with him from time to time. If you are looking to buy or sell on the Big Island eastside we would not hesitate a second to recommend Big Island, in fact you would be doing yourself a disservice if you didn't at least talk to them when deciding who to represent you. Tons of Aloha & Mahalo to Big Island Homes and Land!

Big Island repped me in a purchase of a home on the Big Island in 2019. My experience was…read morehassle-free and I will return to them for any future real estate services I might need -- buying or selling. I cannot recommend the folks at Big Island highly enough. I worked with Suzanne Paulsen, who is a God-send. She is both a consummate professional and a trustworthy confidant. She understood exactly what I was looking for and did not waste my time showing me homes that were not right. She anticipated my needs through the whole process, and always had my best interests at heart. I was continuously impressed by how well Suzanne knows the real estate market on the Big Island and how well connected she is. I highly, highly recommend anybody thinking of buying or selling property on the Big Island to call Suzanne at Big Island. It'll be the smartest move you'll ever make. She will be in your corner 100%! Just an incredible person, filled with Aloha!

Gina is a fantastic realtor. As first time home buyers, she walked us through the entire process…read morewith a lot of patience and tons of knowledge. She worked with us for over a year, numerous properties, and two negotiations, all the while giving us very sound advice and absolutely no pressure. I highly recommend her and her assistant Sophia! They are great!

It was my first real estate purchase so I was not sure what to expect. I worked with Sophia and she…read moreis a fantastic realtor, highly professional, and knowledgeable. She was easy to communicate with and prompt with responses. She kept me up to date throughout the process and it could not have went any smoother. I would highly recommend working with Sophia at Hara-Chun Realty.

We wanted to sell a unique home in Keauhou Estates, which is on the Kona side. It had been listed…read morepreviously with another agent for a LONG time, with no luck. We listed some land on Hawaii near Hilo with her, and she was able to find a buyer and get that sale closed, so we had high hopes that she might be able to find a buyer for the Keauhou home. Lucena was candid about all the facts and worked extremely diligently. She answered questions and communicated regularly. She did a TON of leg work for us, since we're on the mainland. This included regularly making the LONG drive to Kona to hold open houses, check on the condition of the property, make small repairs, and generally manage the property while it was on the market and during the pending sale. We just closed the sale on Friday, and we couldn't be more delighted with Lucena's work. She is patient, and friendly and kind, a great RE agent, and we recommend her without reservation. Call Lucena, she'll get your real estate business done. We're so happy!

Lucena was very professional and thorough. She was great at promoting the property and showing it…read more Always answered questions and returned phone calls. We would use her again.

Poor communication with tenants and poor time management on informing tenants (or from my…read moreexperience) of when heavy construction will take place. Not sure who your property manager is for your apartment/ property, but the experience Ive had (along with the people i live with) agreed that property professionals did not seem "professional" at all. I noticed a few other reviews feel the same and so Im relieved to know I am not alone feeling this way. Unless, and to be frank, you view "professional" as being cold business and just the "deal- deal" talk. I felt like the last minute notice (email, text, especially call) is inconvenient, although I always say its okay. I do not know why as well they switch from email everyone to calling everyone (but I guess for last minute you cannot control?) If you dont speak up they favor you are better anyway. Or at least I think so no because the first few time when I did care I had no body contact me back, UNTIL I found out the managers REAL contact information. (Tricky, huh?). Still not sure till this day why they didn't respond the first couple months of being switched from our previous original building company but it's whatever I guess... Renovation on the building I live in had poor construction workers in my opinion. (mess was made without warning).... Rent was raised because of the renovation but I feel like they should have relocated everyone to a different building while having them work on the harder renovation which most of us in the building probably had to tolerate with all the hammering, power saw, cement dusting cement that got splattered ALL OVER the walls doors and windows- had to clean the door and whole place because cement dust got everywhere, no-one knocked or called to clean the door, it was hard). It is annoying as well to hear most the construction workers laughing and joking and talking story majority the time they get here before even beginning to work... But eh. Whatever? I did not feel like they treat everyone with the same PRIORITY so just beware. Although it would be nice to know WHY. Otherwise I feel like my life is a spiral of being messed with for no reason at all. I think its fair to rate 3 stars, though I was close to rating just one star (but lets put my own frustrations about the renovations and poor communication aside) because there were times I complained of people smoking near the building and animals on the premises and I guess I was helped because an email to everyone in the building was sent the next day. Whoever was smoking didn't stop smoking though, but I appreciate and respect that effort. (Another star for the small Christmas presents so far. They know how to bribe you. Haha just kidding. But seriously). I might be taking a poor jump here posting it on social media but I honestly don't not know where else I can write a review. I guarantee if anyone knew this was written about them they would probably change (which is good). But if they don't change-- uh oh (drama~). Thanks for reading my review

I live hilo terrace many places owned by Kevin. It could be…read morebetter if the back gate was opened as numerous complaints against that is claiming it a health hazard I personally agree. If comp thought more about the people who they get paid from it'll be better. I know they can be better and ma more if listened to the people for once as the complaint can and will hurt. A true realtor should listen to the people.

Donna, Jonathan, and Cristi are Awesome! They really know their stuff and will work hard to help…read moreget you a great deal.

As a first time home buyer, I was totally unprepared to proceed with what would be my largest and…read moremost important financial decision. Coming to the realization that I was going to need more help than the average loan officer working bankers hours would provide for me, I contacted Family Mortgage Company. Donna Dodd worked with me through the process, answering my calls for help both day and night, 7 days a week! Donna always looked out for my best interests by advising me of what to do and what not to do and I cannot thank her enough for helping my dreams of homeownership become a reality!

Our agent (Chantee) was very helpful and knowledgeable, kind, and extremely understanding of the…read moresell of our house. She knew what to do and went way above and beyond to help us every step of the way. I would highly recommend going to her with the sell or buying of a house on the big island of Hawaii.

i am a re/max properties agent here in hilo, i have been a full time agent for one year - we are…read morerestructuring our office & will be incorporating property management in 2023 - new year, new goals. re/max properties are also accepting new / seasoned agents - we are a small team with big work ethic & genuine support

We worked with Gary Young and the process was smooth and professional from first contact to…read moreclosing. We now have our dream home in Hawai'i! Mahalo to Gary and the rest of the team. We can't thank you enough. Rebecca and Deke

Reached out to Kahea about getting pre-approved so we could start looking for a home. Kahea was…read morereally responsive on the first few emails and told us exactly what she needed from us in order to get pre-approved and explained the process. After sending all of the documents that she requested we never heard from her again. I still feel really uncomfortable about giving someone copies of our W2s, tax returns and IDs and then literally never hearing from them again. It's really disappointing because Kahea came highly recommended from a few friends who had previously worked with her. The least she could have done was send a courtesy email to let us know she was unable to help us. I think it's extremely unprofessional to take someone's financial documents and then ghost them. I would not recommend Kahea to anyone who was serious about purchasing a home.

This review is very belated but does not change the fact that Karen Kline is one of the most…read moreprofessional, courteous, helpful, and charming people I have ever dealt with. She has fantastic interpersonal skills and her communication is A+. I live on the mainland but Karen kept me informed and totally up to speed with things as they progressed either by phone or email. She explained things in a clear, concise, and understandable terms and navigated me through the entire process from start to finish. She totally had my back and I always felt like her team was working hard for me and that my best interests were a priority. Everything went extremely smoothly and I attribute this to Karen. Can't wait to get over there so I can come see you! Mahalo Karen!

I worked with Karen about two years ago to secure a mortgage for my new home. I have been…read morethrough this process a few times in the past and Karen made the process as easy and smooth as I have ever experienced. I especially appreciated how informative and communicative she was, keeping me fully apprised of the progress throughout. She is experienced, knowledgeable, and dedicated. What more could you ask for?