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Don't Go Baking My Heart!

5.0 (1 review)
Closed • 9:00 am - 6:00 pm

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6 years ago

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Smallcakes Cupcakery - Sugar free homemade ice cream!

Smallcakes Cupcakery

4.3(160 reviews)
25.2 mi
•$$

I ordered a custom heart shaped cake and was very clear about what I wanted: whipped cream frosting…read moreon the outside and chocolate ganache filling with caramel and pecans on the inside. I even told them I don't like buttercream because it's too sweet and that I didn't want it anywhere on this cake. When I placed the order, they asked if they could add a little buttercream to the outside for texture. I said okay, but only a tiny bit mixed with the whipped cream. What showed up was all buttercream on the outside with zero whipped cream. When I asked about it, they told me it was whipped cream. I know what I'm tasting, and so did my guests. It was definitely buttercream. The inside was even worse. There was some ganache but barely any. The further we cut into the cake, the more buttercream we found. I did not want buttercream inside the cake at all. I barely agreed to a little on the outside and they didn't even respect that. The photos show it clearly. The further we cut, the messier and more uneven it got with just buttercream and buttercream. One slice had a thin layer of ganache with barely any pecans or caramel. Everything else was buttercream. I picked this bakery because I had a good experience with them the first time. The design looked nice, but the cake itself was really disappointing. Way too sweet from all that buttercream I specifically said I didn't want. I gave them detailed feedback with photos. Instead of owning up to it, the decorator got defensive. He said he used buttercream as glue to hold the cake together. But that doesn't make sense. If ganache worked fine as glue on my first order with them (which had no buttercream inside at all), why couldn't he do the same thing this time? He just chose to use a lot of buttercream instead of actually following what I asked for. I even sent more photos pointing out exactly where the problem was. But they still insisted it was whipped cream. My guests noticed it too. So are they lying? Management offered me a 10% discount on my next order. That doesn't help. I paid for a cake that didn't meet what I asked for and it ruined my event. I asked for a 50% refund which seemed fair. They read the message but never answered. Just complete silence. If a bakery is going to charge premium prices for custom cakes, you need to actually follow what the customer asks for. I was crystal clear about what I wanted. That's literally the whole point of a custom order. They like to ignore customers when there's an issue. I was ignored at first, then only responded after I pointed out how unprofessional they were handling things. That's when they offered the 10% discount. But the moment I asked for a fair 50% refund, they ghosted me completely. No response, nothing. That says everything you need to know about how they treat customers who have legitimate concerns.

Called last minute to have a couple of gender reveal cupcakes made and the staff were very nice and…read moreaccommodating. They were able to make it happen same day for us! The cupcakes came out so cute and tasted amazing too!

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Smallcakes Cupcakery - Sugar free homemade ice cream!

Sugar free homemade ice cream!

Smallcakes Cupcakery - Assorted cupcakes event set up!

Assorted cupcakes event set up!

Smallcakes Cupcakery - Yummy homemade ice cream!

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Yummy homemade ice cream!

Smallcakes  Decadent Coffee - Outside

Smallcakes  Decadent Coffee

4.1(47 reviews)
24.2 mi

You can't go inside and not be happy, its so bright and colorful. I love the decore and vibrant…read morecolors inside. The glass case filled with cupcakes is especially fun to look at and stare in wonder. The only problem is which one to pick? You might have to choose more than one. All the flavors look so good. I got the lemon drop because I love everything lemon and it didn't disappoint. The cupcake itself was so moist and soft, a real delite to eat. The frosting wasn't too sweet and over powering. It was a perfect complement to the cupcake. I can't wait to go back and try all the other flavors. Tbh probably the best cupcake I ever had. They have more than just cupcakes. The have 4 inch or 6 inch small cakes which I would love to try also. The have some cookies and cookie pops. They even have a cookie for your puppy. They have milk shakes, smoothies and decadent coffee. The even have a few sandwiches and ice cream flavors. Really fun place to treat yourself and others and especially fun for the kid's. I believe they have a drive thru as well but don't quote me I didn't pay close attention at the time. I was distracted by all the cupcakes and their splendor haha. Make yourself happy and go try them out.

Very cute and festive spot…read more Stopped in right at opening on a Friday morning after seeing it while running errands. First if all, kudos on the decor! Awesome vibes! Next, they really take the time to offer a wide variety of sweets and drinks. I love that they offer BOGO day old cupcakes. That gives people a chance to try a few flavors without breaking the bank. These are probably only available early until they are all gone. So many flavors. Apple, pumpkin, chocolate, lemon... Can't forget to mention that they care about customers. Ask if you have been here before, what you like. Maybe sample some ice cream? I'll be back post haste!

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Smallcakes  Decadent Coffee
Smallcakes  Decadent Coffee
Smallcakes  Decadent Coffee

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Don't Go Baking My Heart! - cupcakes - Updated June 2026

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