I adopted a dog from Berkeley County Humane Society on December 16. They sent him home with kennel,…read morecough, and medication. I couldn't get him to take because he was so sick.. we ended up at Winchester Animal Hospital on December 19th. Dr. Duke took some took an x-ray determined he had mycoplasma in addition to pneumonia. I asked her if he was going to die. She said it was a possibility because he was a very sick dog. We received the best care and our follow up visit was today. It was all we could talk about was how well he was doing. He looks like a completely different dog. He's gonna continue on medication for two more weeks, but he's on the mend and it's because Winchester Animal Hospital gave him the care he needed. Julie Marsh

I boarded my dog at Winchester Animal Hospital for four days, during which he developed a severe…read morebloated stomach. Despite the obvious severity of his condition, this was never communicated to me. When I picked him up, he could barely walk and had dark brown urine--clear signs of distress and a serious health issue. Shockingly, the staff failed to mention anything about his deteriorating state. Within less than 12 hours of picking him up, I had to take him to an emergency vet. There, he was diagnosed with a bloated stomach, a condition that requires urgent treatment. The vet recommended surgery, but it was beyond what I could afford. Had the staff at Winchester Animal Hospital reached out to me about his condition, I might have been able to coordinate the funds for his treatment. Ultimately, I had to make the heartbreaking decision to euthanize him. He was suffering for probably several days. The lack of communication and insensitivity from the staff at Winchester Animal Hospital is appalling. They failed to inform me of his critical condition, depriving me of the chance to seek timely medical attention. Adding to the distress, they gave me his food bag back half empty, which was the last thing he wanted from the time he left Winchester Animal Hospital to the time we had to ease his suffering. I can't imagine that he ate anything. Their inaction and disregard for his wellbeing are inexcusable. I trusted them with my dog's care, and they failed miserably. Do not board here at all costs.