Super accommodating staff...they worked with me and my budget to get me into a super nice…read morecar...I'll definitely be a returning customer.

Went back in June after calling and asking if there was a Tahoe or Yukon and I was told yes there…read morewas a Yukon available and he had just got it in. I went and test drove it and it had some work that needed to be done so he was going to get it fixed as he had just had someone trade it in. I waited for almost 2 months with ME calling to check on it and even stopping in one or twice because Jimmy couldn't keep in contact. A few months later I saw it sitting outside and then it was gone I thought it just needed a few more repairs done so I stopped in to ask him about it. He said "I sold it, it was never going to be right for you. But I have something else that I just got in come and look at it. Thank you for being patient with me and supporting a local business I really don't want to lose you as a customer." After looking at it I told him I would be interested in it but yet again it had to be fixed as it was in the shop when he showed me. This was on Sept 14th I haven't gotten any updates on it. I have tried calling. But he just seems to think keeping in contact isn't necessary. I also told him I didn't want my credit ran until it was time to even buy the vehicle since he said it needed fixed and he said not a problem, I can wait to run it but let me use my program with what your salary is and your trade in to figure up an estimate... and he still ran my credit. Needless to say I went and got a vehicle from somewhere else because I can't keep waiting. This whole process has been going on since June it's almost been 5 months and after talking to people around town who have bought vehicles from him I dodged a bullet, most people say he sells a lot of lemons. I tried supporting a local business as I know it's hard for them with bigger towns being around but if you read reviews, and talk to people within our community you'll understand.

Excellent service, very down to earth and patient with us. Pretty good selection of vehicles, was…read morewilling to hold the vehicle without a deposit, which was pretty amazing. Just wanted to say thank you and we will keep you in mind for the future.

Confirmed they had the car 5 times with 3 different people, got confirmation emails, was told it…read morehad hail damage and he wouldn't sale it over the phone. Scheduled a meeting for the morning, drove up (hours away) get there and was told they sold it. No help offered. Didn't call before to check on my eta. Just it's gone. Don't take a chance on these people.

I came all the way from Detroit to buy this car, and everyone at D & J did a great job in making…read morethis purchase happen! At various times in the deal, we worked with four of the various family members to help gather information, do research, and then finalize the paperwork. They were all very friendly and went out of their way to provide things like extra photos to give me enough confidence to buy the plane ticket and come out to Joplin to seal the deal. Everyone knows that buying any used car can be a roll of the dice, but this is perhaps the first time that I have had zero disappointments in buying a second-hand vehicle from a dealer. Thank you again to D & J for making this a smooth and thoroughly enjoyable purchase experience -- and their lunch recommendation was great too!

We were traveling from out of town. We had not purchased our vehicle from Pinegar. We got a warning…read morethat the car had gone into reduced power mode. The next morning took it to Pinegar and met with Brian P Service Advisor. Explained the situation and he had one of his technicians get immediately after it. The code for the problem came up as a bad turbo. They reprogrammed it test drove it and everything was Okay. I was very impressed by Brian P and Pinegar Service Department.

Have taken my 2020 Chevy Duramax to Pinegar since retiring and moving back home. Thought they were…read moredoing a good job servicing my truck while under warranty but then my radiator fluid warning appeared two days after my last service visit. I returned to the dealership and upon opening the hood the one of the service schedulers discovered that not only was the radiator fluid very low, all of the fluids were very low. although they had been providing me with printouts stating they had checked dozens of items, they had actually been checking nothing over at least two - three service trips... $70,000 dollar truck put at risk because of lazy techs. Will never return, do not recommend.

So I had a part accidentally broken on my car and for whatever reason the replacement part this…read morethird party ordered wasn't registering with my vehicle. Ford was more than happy to help and kept trying to get it to work even after hours with no luck. The other mechanic offered to have ford pay to fix the part with a ford certified piece and ford got me in the next morning. I waited about an hour and walked around the lock. The vehicles are nice and well priced. We purchased our ford from another dealership but these seemed to be nicer and better priced. The mechanics explained what they did and gave me the previous part back but not before testing it again to find it that it's just a defective part ( at no fault of either mechanics) Great quick service. Will definitely be back in the future

I haven't bought a car here so I can't comment on the dealership's sales team but I did have an…read moreolder model Chrysler repaired there. The repair itself was good and they did fast work at a reasonable price. However, upon arriving home I noticed a large softball-sized dent in the driver's side rear area that wasn't there before taking it in. They don't have a gated area for cars they're repairing and the car was left overnight in the main parking area in front of the shop. Either one of the mechanics hit it backing out of the repair bay or, as I suspect, it was hit by a car backing out of the parking space next to where my car was parked. Whatever the case, they were responsible since my car was left in their care. A lot of calls and visits to the shop (a huge hassle and waste of my time) proved futile and the management refused to pay the simple repair (it would have only been a few hundred dollars to have the dent/scratches repaired). And now that they have not owned up to the damage they're getting negatively reviewed online and I will never take any future vehicle there, nor will I buy a vehicle from them. I will -- and have -- also told everyone I know not to do business with them. They really should have a locked gate for cars under repair and own up to damages incurred to vehicles that they are taking care of.

Very professional, the manager matt stafford was very helpful and made sure everything was taken…read morecare of. Service department has always been easy to deal with and fair with the service we had performed.

It had been nearly two years since I had a vehicle. I researched for two weeks, settled on the…read morevehicle I wanted, then looked for dealers. I didn't want to travel to Springfield, but I would if needed. Tri-Lakes had a model I was looking for, but the day I showed up, it had been sold that morning. Ted looked to their dealership in Kansas City. Same model, same year, lower mileage. Sold. I'm happy. Give them a shot, but show up prepared with knowledge of what you want - sure makes the process easier.

They took my truck in for service and after days passed when it was supposed to be ready, they said…read morethey didn't know where it was and stopped answering my calls and wouldn't return any. I called the sheriffs and within minutes my truck was found. This is the worst ran business in the hist of business. Dont go there for anything.

Found a used vehicle online. Requested to see if it's available. Gage Smith reached out to me and…read morewent above and beyond with customer service and communication. This gentlemen worked with me and his finance folks to give me a great deal on this vehicle. I drove three hours to pick it up. Test drove it, did the paperwork and was on my way back home in about an hour. This was one of the smoothest vehicle purchases I have ever experienced and I've bought allot of cars. Thank you for the outstanding experience Gage!

Drove 4 hours. Was actually hassled because I didn't need "their" financing. The vehicle was…read moreoverpriced close to $4,000. It needed new tires (the tires that were on it were bald. One of wheels was cracked all the way to the bead of the tires, ALL of the wheels looked horrible. So it needed new TIRES AND WHEELS‼ Needed to replace the Rack & Pinion immediately‼Have an Alignment‼ The shifter needed to be replaced (it was broken. It overheats if you run the A/C. May need the entire engine replaced‼ I rate the dealership minus Stars. All they wanted was MONEY‼Took Wood Ford over a month to send the paperwork to me, so I could get the vehicle registered and tagged‼ I'm going to be investing more money repairing this vehicle than what I paid for it‼‼ . I DO NOT RECOMMEND THIS DEALERSHIP‼ ONCE THEY GET THE MONEY THEY FORGET WHO YOU ARE‼ The transmission was 3 quarts low on fluid. Needed an oil change. Even though we were told the vehicle had been completely serviced by their service department.