Excellent service, very down to earth and patient with us. Pretty good selection of vehicles, was willing to hold the vehicle without a deposit, which was pretty amazing. Just wanted to say thank you and we will keep you in mind for the future. read more

I bought a vehicle under the full original manufacturer's warranty from Mayse. I was assured by a salesman and a General Sales Manager, multiple times, that if anything went wrong, "we'll take care of you." Well, things did go wrong. The vehicle had an electrical issue where it would randomly become undrivable while going down the road. I had it towed to their service department, where it sat for about a week and a half. Supposedly, they could find no issue with it. After a week, the service guy told me they had stopped driving the vehicle to try to reproduce the issue. He said, "If we can't get it to do it, then we can't get it to do it." It would have been nice to know they'd stopped doing their job days earlier. I picked up the vehicle when I could. Of course, the issue persisted. The second time I brought it in, there were still error codes on the vehicle. I had to argue with the same service guy because he kept saying no one could come out and put a code reader on the car for five minutes. When I got there, he suddenly found the five minutes. They pulled over 90 codes off the vehicle, then told me, "There's nothing we can do. There are too many codes." I suggested they contact Chrysler for help with the diagnostics. They still said there was nothing they could do. With seemingly no options, I went back to the salesman who'd told me, "We'll take care of you." I told him I didn't want the vehicle anymore, since they weren't going to fix it. The sales manager, who had also told me, "We'll take care of you" came out, and I talked to him too. He offered me $5,500 less than I had paid for the car only two months earlier. Then he said, "Give me three to four days," and promised they'd find me a replacement. Over a week later, I'd heard nothing, while still stuck with a vehicle I couldn't drive. I called again, and the sales manager denied everything. He claimed he'd never said he would find me another car in three to four days. After arguing with him too, he finally offered to buy the car back for $4,500 less than what I'd paid. That lowball offer is still ridiculous after only two months, especially given the repeated promises to "take care of me" -- promises that turned out to be lies. I understand that selling a car shortly after buying it looks bad on a vehicle's history. But as a business, if you sell a defective product to a customer, good customer service means trying to make things right, if nothing else. Reluctantly, I accepted the offer, because after two months of this, I needed a vehicle for my family. Eating a $4,500 loss was painful for our budget, but I had no other options. When I left the dealership, the general sales manager was still telling me he'd find me another vehicle. It's been over a month, and no one has called. In fact, over this entire three-month ordeal, not one person from Mayse Automotive ever called me about anything. If all they have to do is take your money and hand you the keys, you might be fine. But if anything goes wrong, they will deny everything and do nothing to make it right. At the end of the day, Mayse sold me a lemon while assuring me they'd "take care of me." They stopped driving the vehicle for diagnosis, letting it sit on their lot for at least a couple of days without telling me. They promised to find a replacement vehicle, then denied ever saying it. They bought the car back from me for $4,500 less than I paid, just two months later. We were effectively without a vehicle for two months, and even had to drive to the birth of my child in someone else's car. I've never felt so mistreated by any business in my life. I didn't expect to get all my money back, but being this clearly ripped off is unacceptable. A lot of people I know will no longer do business with Mayse, so I hope the $4,500 was worth for them. Do yourself a favor and stay away from this place. read more

Confirmed they had the car 5 times with 3 different people, got confirmation emails, was told it had hail damage and he wouldn't sale it over the phone. Scheduled a meeting for the morning, drove up (hours away) get there and was told they sold it. No help offered. Didn't call before to check on my eta. Just it's gone. Don't take a chance on these people. read more

Went to check out new Chevy Bolt RS. I've bought two new vehicles from Mayse and had no problems. The Bolt has been advertised at a fantastic discount but it became obvious that they have no intention to sell it at that price. There was no window sticker except for one that said the car was not for sale! Also, no one said a word to me for ten minutes. The whole situation creeped me out and I left. read more

My daughter has bought several cars from Mayse and we have always had a great experience. Recently I decided to buy from Mayse and purchased a new car. I had an excellent experience at first. The car had hail damage from a recent storm. I was told during the purchase process that it would be fixed. Fixed! not partially fixed or it may not be 100%, but fixed! After picking my car up after being "fixed", I notice some hail damage still present on the passenger window trim, two placed that were very noticeable on the driver front fender that were patched and a larger one on the hood. When I spoke with the salesman, he explained, " well this is why it was discounted off so much, there was not a guarantee it would be 100%." I explained that was not what he had told me the day of the purchase, his exact words were " We will fix all of the damage." He then proceeds to tell me, he will speak to the owner of the repair shop and advocate for me. He would then let me know what he says. It has been a week and I have not heard back. I sent him a text and crickets!!!!!! Lessoned learned!! read more

I purchased a truck online for our company and everything went very smooth. I flew into the Aurora airport and Drew was there waiting to pick me up. 20 minutes later I was on the road home. I highly recommend Drew and the team at Mayse Automotive. read more

I bought a car from mayse . It's been a horrible experience. I'm a senior on a fixed income and bought a car they said worked great and had been all checked over and was in great shape . A week after a quart low of oil light came on . I went and had the oil changed. 800 miles later the light came on again a quart low . The car has a bad engine and needs pistons and rings . 6,000$ ! So I'm thinking thank god I bought a service warranty for this car . The business manager told me it would cover powertrain etc . I paid over 3,000$ for this warranty ! I find out the warranty does not cover it because it is about 97% sure it would be considered wear and tear ! So now I'm stuck with a car with a bad engine and 255.00 a month payments for five years and no transportation. I would not buy a car from mayse in aurora or deal with the business manager named Laz A. Bad bad business there . Also I will never ever buy a Volvo again ! read more

Military discount not honored. Never said "thank you for your service". Did not make us feel valued as a customer. In spite of attempting to dot all i's and cross all t's before the long drive there, and in spite of our final email quoting the out-the-door price they agreed on and asking "what do we need to bring to drive the car off the lot". We were told to "bring your driver's license and proof of insurance." Our insurance policy with our insurance company is our proof that we had every intention of buying their car. Not sure they had any intention of selling it to us without raising the price $500 which is what happened without the military discount. After we got home and complained about the wasted expense there and the wear and tear on our own car, then they posted how easy it was for the customer to get the military discount - with all these steps to accomplish on the GM website. Funny they never took the time to include those instructions to us before we left home or while we were there. They claim hundreds of customers succeeded in doing so. It would have been so easy for them to tell us that while we sat there while they took my computer and got on my ID.me site - asking for my password and typing in whatever they did. After we got home, I called GM and they walked me through the ID.me site and said that the dealer should have entered the purchase in my husband's name and he is my sponsor for the military discount. It was not my fault but theirs no military discount was offered. They have no remorse whatsoever in costing us two wasted days out of our lives and hundreds of dollars wasted to get there and back for gas, food, and lodging. Perhaps the couple waiting right behind us were the real buyers for that car? Although I do wish them the best. a simple apology would have gone a long way - and better still - they could have honored their out the door price we were quoted. read more

I bought a brand new 2015 GMC Terrain here about a week ago. Not only was my salesman, Steve Shively, a great person to be around, he was also a friendly salesman. He was not pushy and he didn't try and push me over my comfortable spending limit. He was patient and about after a month of helping me search for just the right vehicle i was able to make a good purchase. I have never been treated more fairly or with so much honesty and respect by any other car dealership in my life. If you are looking for a new or used vehicle Mayse is the place to go! They have an enormous selection and a great staff! read more

Mayse Automotive - Auto Repair Near Me - Aurora, Missouri

I was thinking about leasing a new Buick Encore and the sales consultant told me that things would be able to work out for around $350.00 a month. I called and talked to him about details and the price went up to $450.00 to $500.00 if we wanted to buy it. Mind you that I have a credit rating of 826. They lost a possible lease or sale just because of his attitude. What has happened in the car industry. It use to be everyone was looking for customers to sell cars too. Now dealers seem to think they are god and you have to beg them. Will never trade with Mayse Automotive. Herbert Ragain and Aurora is my home town. My have things changed! read more

This dealership will bait you with low prices and then offer really low on your trade. As well they will not be honest about incentives or special APRs. Avoid at all cost and don't be fooled by the low pricing. If you don't have a trade and are financing through your own lender then I guess you could try it but beware in the F&I room. read more

I made a visit to the dealership looking for a Buick Encore. The amount of money offered for my trade was insulting not to mention it seemed as though they really didn't care if they sold me a car or not. The attitude was one of complete lack of concern to earn my business. I purchased a brand new 2020 vehicle from another dealership that same day. They wanted my business and treated me extremely well. They offered me a fair trade in value, were very personable and welcoming. I would NEVER recommend this dealership. Had I been able to give this dealership 0 stars I would have. read more

I really did like the sales man at mayse, not a lot of pressure we told him exactly what we wanted and he showed us what we thought were good cars, granted it was a used car, but we were told it was detailed and ready to go, got it home and after inspection under the spare tire, found dead mice and loose dog food, when changing the oil, found one next to the engine. detailed my foot! read more

I wanted to thank the used car sales representative that wouldn't budge on price if a used 2010 Subaru we looked at not too long ago. We were interested in purchasing it. Took it to our mechanic and found approximately $3k with if immediate repairs that would be needed. Made an offer taking that into consideration and didn't even get a counter offer. Hopefully no one else tries to look at that vehicle without getting it looked at. The reason I want to thank them is that we went down to another dealership down the road later that weekend and found a 2015 of same model with no issues for the same price! So it worked out. I just think people should know that even if you find problems and still try to make an offer they shouldn't bother here. read more

I haven't done a lot of business with these people over the years, but I think I'm going to start. I handed them a problem today and they were able to deal with it when other dealerships could not. I appreciate their diligence and professionalism. It wouldn't hurt to hire a little more help. read more

I was looking to sell my 2013 Nissan Titan. I went to Mayse in Aurora. I was expecting a long drawn out ordeal. It was the complete opposite! Eric was courteous, professional and the process went very quickly. Mayse made a more than fair offer and I was very pleased to have had such a positive experience. I highly recommend doing business with them. read more

ry interesting visit to this dealer. I called and asked about a used truck on their lot, and salesman gave me basically the same information about it that is located on the website. I figure that it was good enough to drive 45 minutes to test drive and look this vehicle over. Got there, briefly talked with the salesman about the vehicle then he brought it around. I looked over the truck to see if there was any damage, and noticed that the tires, especially on the rear were getting really worn. That is usually typical of a vehicle they traded for , and usually just means they hadn't put it through a complete cleanup. When I got into the vehicle, it seemed a bit dirty, not bad, with a weird smell (not pertinent) figuring again, that hadn't gone been cleaned up. As I was driving off the lot, noticed the gas light was on. Again, most dealers will not have a lot of fuel in the vehicles. So, I took it on a short drive. The truck drove good, seemed like everything was solid. And as I was driving, I noticed on the front windshield just under a sticker they put on the vehicle that said "fuel gauge not working". So, that made since then that I couldn't pull up fuel mileage average, miles to empty, the normal stuff. So, anyways returned the truck to the dealer, and spoke to the salesman about these issues. This is where it became apparent that they were being a bit shady. The salesman explained that trucks with a few more miles (136xxx) are sold out of out wholesale lot. Not explained to me or did it say wholesale on the website. Also said that anything that need fixed or the fact it needed tires, he said that that was the customer responsibility. Now, mind you, I did my research on the year and model of the truck, and the price was on average to a fully working, non wholesale truck. But the repairs needed for this truck was in the range of $2000. Now, if I had been given this information on the phone, I would have forgone the 45 minute drive to look at the vehicle. Instead, I wasted almost 3 hours with an un-apologetic salesman. I did reach out to the general manager after a left, and was told he hadn't heard of anything like that in his 20 years at the dealership. Even so, I now have a new line of questioning when calling about a vehicle. I also affirmed that unfortunately, you can't trust anyone EVER!! Isn't that sad. read more

I have a 2013 Chevy Equinox. I have had a recall on it for a while, I have contacted May's 3 times. The first time my Husband called and gave them all the information they needed, said take a few days to get the part in for the recall, that was in January we waited over a week called back to Mays and they could find any of my information said I wasn't in their system. Pissed me off because they took all my information, so they told me someone would call me to get everything straightened, never heard back. So-Called again just for the same thing to happen. I called over an ago and this time they found my car info in someone else's name and once AGAIN and said need a few days to part in STILL HAVEN'T BEEN ABLE TO GET A HOLD OF ANYONE. OBVIOUSLY, a recall is important enough to get a notice about it. So I'm going to take my business Republic Chevrolet for the recall. The recall in affecting my gas mileage and costing me an UNNECESSARY amount of money with the economy already the way it is. I will not be returned to May's Automotive in Aurora if I can even get a callback or an answer. read more

I ended up passing through Aurora on my way from Tulsa to Springfield. I was pulling a boat and my Duramax went into engine power reduced mode. Apparently I had an exhaust problem. Mayse helped me limp my truck to the shop and understood I was in a hurry to finish my trip. They got the truck in immediately and addressed the issue. Within a few hours they had me back on the road and on my way. I'm thankful for Mayse Auto Group, they definitely made a bad situation better read more

Bought a 2012 chevy cruze 2 months ago and it was junk. So I traded in at another dealership for a 2016 new car.

We were extremely happy with Mayse. We had been looking for a new Terrain and John Tierny helped us. No high pressure, and he was very knowledgeable. We were very pleased and would go back to Mayse if we were looking for another new car. read more

I bought my new car at Thompsons in Springfield yesterday after 2 salesmen at Mayse did not follow up on my request to purchase a vehicle, nor did they understand the financing that I was prequalified for. I know it was one car and one customer, but they lost a customer. read more

Ask for Mike Lanphier! He's the best, most helpful salesperson. Very considerate and knowledgeable. Go to Mayse...ask for Mike Lanphier!

Be very careful buying a used car, they push that extended warranty on you, but when you turn it down and get home 3 hours away, you find out your air conditioning doesn't work, have mechanic put gauge on it, and it's bone dry no Freon, put 2 cans in it and they left overnight, salesman's says when can you bring it back, um since I own a business and it's 3 hours away I have no idea, here's an idea how about you let me take it to another gm dealer closer and pay the bill, when you buy a used car with 46000 miles you kind of expect everything to work, why would I check to see if ac worked it was 50 outside, if they fix the problem I'll fix my review read more

I called to ask a simple question....What color is the interior of a car they have for sale. Salesman "didn't know" but wanted me to give up my email AND phone and he would "get back to me on that". Since then I have been bombarded with emails trying to "set up a time to go over your vehicle needs and financing.." ALL I WANT IS THE DAMN INTERIOR COLOR ! ! ! So far I have received 8 emails. Glad I didn't give out my phone number or it would be ringing every hour on the hour. Here is why I am pissed. I once OWNED a Car Dealership. It was small but I certainly know a bit about the car business. My sales staff would have NEVER been this aggressive with a customer. If they had been, I would have fired them.. Simple question deserves a simple answer...WHAT COLOR IS THE INTERIOR ! ! ! ! ! ! read more

Mayse motors did an excellent job selling us the Equinox but lied to us about the availability of the colors. We were told that the red and blue Equinox were not available and that they were not pretty colors anyway. I really wanted one of those two colors but purchased the dark gray. Now, three months later and we had to threaten litigation to get them to fix the hail damage that the car had when we purchased it. They informed us that the man who fixed the damage requested more money and they were not going to pay it. They did finally send someone to pick the car up to repair the damage, close to three weeks and numerous calls later, they finally returned my car. They didn't fix one of the dents and didn't replace the uneven door trim. The purchase went fine but the after service is extremely lacking. They have my car now, this is day two. The repairs needed should not have taken more than a few minutes. I'm sure I'm going to have to call them several times and will get several excuses as to why it is taking so long to repair my car. I would not recommend this company to anyone. As a matter of fact, I would and have discouraged people from using Mayse Automotive to purchase a vehicle. Got the Equinox back after four days. They made me sign a contract that I would put back any gas I used in their curiosity vehicle, which I did. When they returned my car it had not had the gas replaced that they used to drive it to and from Aurora and my car was filthy. You would think they would have cleaned the car and at least put the gas back that they used. Very, very disappointed with this company. Please think twice before purchasing a vehicle here. read more

Looking for a Chevy Cruze. Found one on AutoTrader. Had a lot of help from the dealership with loans and purchasing information. First time buyer. read more

the car they sold me has been nothing but problems, and when i tried to return it they told me that it was sold as is, though they never told me this, instead they hid it away in paperwork they knew i wouldn't read before agreeing to buy the vehicle, in the 4 months since buying this car it has had 4 different issues that needed to be fixed and this morning no more then a week after getting my car back from the last issue my check engine light came on again, i have talked to my salesman and was basically told that they would not help me out in the slightest, and they would only accept it back as a trade for a fraction of what i agreed to pay for it no more then just 4 months ago, i will never be buying form this dealership again and i will warn everyone i know not to go there as well, and i plan to leave my story on multiple review sites so hopefully no one else has to go through what i have gone through read more