BEWARE! POSSIBLE SCAMMING BUSINESS!
Yes, I was referred to Donnie one evening in the winter when my Hot tub was leaking, he had given me advice on what to do until he was available to schedule a visit to my home. The following week he came to my home and replaced my hot tub pump and did an excellent job and charged me $600.00 that I had paid him, I also heard word that he repaired Infrared Saunas, I encountered a problem with it clicking on and off, and Donnie figured it was the relay boxes and had placed order on the parts and I had paid in full for those parts, he then scheduled a visit to my home and I requested that "I " be the one present to answer any questions, and he suggested coming another day not to my availability therefore having to leave a family member that did not know anything about the Sauna Problem to stay at my home while the repair was being conducted, Donnie then came to the home and said he could not access the Sauna in the area it was placed, and left me hanging with the parts to replace, then quickly sent me an online bill invoice for the charge, left and did not repair anything but he demanded payment and did not offer suggestions or any friendly attitude to tell me I could not access the area above the Sauna to work on it, Donnie would not call me or give the family member any explanation other than "I can't access the area" and left, I asked for him to call me, he would not, just sent texts to me and then said he isn't sure what is wrong with it could be the control panel "would you like to place order on that part?" I asked him if he had looked at it and he said "No, just a guess", I told him I certainly was not going to pay for services that were not performed for replacement and wanted gas money, etc. I certainly would pay gas money for the trip, but preferred an explanation why it was not pulled apart and looked at, if he claims to repair these, even if it was an additional charge Discuss with your customers options, which he fails to do, and then socks them am expensive bill. I ordered a part and was able to replace it and now working great. I knew he did in fact replaced my hot tub pump, so I figured as I was wrong that he would repair my hot tub leak and maybe he had more knowledge in hot tubs as Saunas may not be an area he excels in, therefore I had leaking out of my hot tub 1/2 of water a day, I called him, no answer or calls back, just a text, if you hire him he claims he has to text and have a written trail of everything he does, a family lawyer told me "RED FLAG" he "could of" been sued before and to be leary, but anyway he told me he could come down and take a look at my Hot tub and repair for $75 dollars gas money, plus the costs of the repair, the man set up a day to repair it, I told him I could only be there on a Saturday, he said he could not do Saturdays, and could come in the week while I was at work, I told him to call me and I can explain what is going on in more detail, he would not call, and showed up when he told me he would, and I had to have my elderly mother stay at our home while we were at work due to him not wanting to schedule a time that works for "us", so he knew she would be there as I said in the text, he would not call at all nor answer his phone to me or my family. He showed up and went into my yard and took off a panel, and did not come to the door and just took off and left and texted me and said, "Think you have a slow leak", Before he arrived I told him the leak was not as bad when I had placed a walmart plastic bag into the drain pipe jet to clog the drainage outlet, later when I asked why he did not repair it he would not give an explanation, My elderly mother told him to call me when she let him into the yard, he did not call or anything and did not come to the door to even tell her what he located, he did not call me, he ignored my calls, voice mails, I had a family member call him from another phone, he answered and then the family member said I will let you talk to the customer of the hot tub you worked on today, I spoke and he hung up the phone, I finally asked him what I had done to him and he would not give me an explanation and then finally said after I told him it "could be the drain pipe and could need a new cap you can order it and replace it" I asked him if he could repair the leak, he dodge the question and would not say yes or no, told me to order the part and I could, today I was socked with a Diagnostic fee with an online bill pay where I enter my credit card information through some program, when I paid for my Sauna parts my information was hacked, and I did not trust doing this again, but his diagnostic was "Buddy, it has a slow leak", then after he knew.. thought it was possibly the Drainage Pipe, he text "could be the drainage pipe, dont know for sure, but you can fix it" Nice way to make money by charging people and telling them what they called you for and call it a diagnostic fee, then tell you to fix it read more
