I recently stayed at this hotel and unfortunately had a mixed experience. It was just a quick overnight mainly so the kids could use the pool and get away from all the hecticness in the city. On the positive side, the property itself is beautiful. The ballrooms and event/meeting spaces are absolutely stunning and clearly well-maintained, which is perfect for events or special occasions. The pool is also very large, which was a nice feature. However, there were several issues that made the stay frustrating. The pool area could definitely use better upkeep, there didn't seem to be much maintenance or cleaning happening, and there was no lifeguard on duty. The pool is surrounded by trees and the bugs and things fall from the trees onto the pool grounds, then all of that ends up in the pool. It was not cleaned once while we were there though the kids didn't seem to mind much. They have plenty of lounge chairs, tables and umbrellas. While there is a poolside menu, there's no actual food delivery service to your chair, which was disappointing. That means you have to order over the phone (took them forever to answer) then leave the pool area to go get your food. Not exactly ideal if you are traveling with kids, and there is no outside food or drink allowed. The elevators were extremely slow, which became inconvenient, especially during busy times. Inside the room, we ran into a few problems. There weren't enough towels provided, and when we tried calling the front desk, no one answered. We had to go downstairs and wait in line just to request basic items, which delayed us while getting ready for dinner. On top of that, the air conditioning in the room was not working properly, making it uncomfortable. It was a heatwave and they know we booked the room, yet the main source of cold air (the cold air valve) was never turned on, and when we came back from dinner a couple hours later it still wasnt really cold. Overall, while the hotel has a lot of potential and looks great aesthetically, the lack of service, responsiveness, and basic maintenance needs serious improvement. read more

Great location, free parking with huge a surface lot that is covered. Lobby has multiple restaurants w/ a coffee shop. ( reasonably priced coffee was four dollars for a large and a bagel with cream cheese and butter was 3.50$). Air conditioner is a little loud for the room, The room was clean and had nice furniture, bathroom was a little on the small side. Dorm refrigerator included.. I had hoped to try the pool and get better pictures of the pool, but a storm rolled through the entire afternoon and evening of my stay so I cannot comment on the cleanliness or walk ability of the pool from the rooms. Overall, I would most likely stay here again. Received two water bottles and two cookies upon check-in being a Diamond member. read more

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Pretty decent hotel. Pros: warm cookies delish. Staff were very friendly and helpful at the front desk. Parking is plentiful and even have covered parking for bad weather days. Restaurant in hotel has good food. Room was good size, beds were comfy. Had a fridge, makeup mirror, blow dryer, and iron. Cons: Seems like it could use some updating. My room had some tacky stuff on the floor that must have been from something being pulled up so that was unappealing. Restaurant is small and pricey with not a lot on the menu. Not a bad hotel. Bottom line, I'd stay here again if needed. read more

I was shocked to see the low rating! The parking lot is very well lit and the hotel seems clean and large. They were out of cookies though lol so minus 1 star but honestly I dont care too much personally. I just know it's supposed to be their thing? read more

DoubleTree hotel stands out as a higher-class option compared to other hotels in the area. The amenities are excellent, including a well-equipped gym and a swimming pool, making it easy to enjoy your stay. Definitely worth the extra cost for the comfort and quality you get. I've, personally, done anything here from spending the night with a few friends to spending a long night with myself in the beauty of the hotel common grounds. read more

OK this will not be my normal in depth hotel review. As a Hilton Gold member this is probably in the bottom 5 of Hilton Properties I have ever stayed at. This hotel does not feel like a normal Doubletree... in a bad way. It's trying to be way too fancy and it's façade is showing. Other Doubletrees are very homey feeling and inviting... this one feels cold, impersonal and a little stuck up. Room 607 My bed's headboard lights and power plugs are not working. I plugged in the loose plug into the outlet and the headboard power devices are still out. The door to my room is difficult to close, the sweep is really dragging on the rug. The HVAC in the room is not efficient... the room does not cool down quickly considering the output is pretty wide. There appears to be a paper bag stuck behind the screen of the HVAC output The bathroom needs some maintenance....I was afraid to shower. I actually did not shower...as I started the hot water, the water that came out was rust color... the photo I took was about 3 minutes of letting the water run... it was way darker. Talked to the front desk and they offered to move me the the 14th floor, but I turned it down... itbwas late and I will just sleep. They dis give me a few bottles of water so I can brush my teeth. The only saving grace is the staff. The Front Desk and Food Staffs are great. Friendly and very helpful. Note the lobby does not have a shop or convenience corner. The vending machines on 2 of the floors that I checked are out of Diet Cokes. If you are using Touch to pay for drinks, they charge you $3.50 instead of $3.00. Note you need to checkin with the front desk to get the wifi password. The QRC sticker in the room is basically useless giving generic information. The resturant buffet breakfast is $21.95. So heads up Gold+ HHonors members. The prices are not listed. I did not see any microwave ovens in the common areas and there was none in my room. Not sure how convient this is. read more

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This hotel is in desperate need of the planned updates!! Very worn and not at ALL what you expect at a Doubletree Hotel!! You have to call maintenance to get the room thermostat changed. The mattress in my room feels like a brick. The pillows are worn out. The towel bar is crooked. The closet doors are missing. I could keep going but it really is just a mess! The staff are wonderful and the restaurant had really good food. But everything else was worn and outdated. Hard pass next time I'm in town....unless they have finished the remodel! read more

DoubleTree by Hilton Cherry Hill Philadelphia - Visible water damage - Hotels Near Me - Cherry Hill, New Jersey

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As a Hilton Gold member, this is the first and last time I will ever stay at this hotel. If a tour company books it for my group again I will find a new hotel elsewhere and tell my group to do the same. We were forced into this hotel because that is where our tour company placed us. Because it is a Hilton, I expected much better. Based on previous reviews, the only thing that has changed is a coat of paint to hide the nonsense; but even that hasn't helped. It's almost like a slumlord painting an apartment to hide damage. I do not know if this place had a fire and the sprinklers caused massive water damage or what, but it basically needs to be renovated from top to bottom and not just have a new facade. Avoid this hotel if you can. read more

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My name is Alexander I stayed here the week till 5/9 I had the extreme pleasure of staying in a clean room besides the fact that I believe the guest before me smoked marijuana and the smell came through the vents. Other than that the rest of my stay was amazing. Nabila as beautiful as she is her hospitality and customer service is equally beautiful. She made my stay a very comfortable stay. The food for breakfast was a delight to dine with excellent comfortable dining service offered personally by Fatmir and Barise please forgive me if I spelled them wrong. With these members and I had a chance to dine also for dinner the Embers restaurant enjoying the Ribeye cooked to perfection and ready promptly after a long days work was quite a delight and much appreciated to allow me to enjoy my evening even more. I will be checking out on Saturday and will look forward to returning to Double Tree by Hilton Cherry Hill Philadelphia in the future Korean Heart read more

We were in town for a family gathering and this hotel being so close to Cooper River Park was the perfect location. Check-in was not quite as smooth as it could have been as part of our group were still waiting for their rooms until almost 5pm but staff were trying hard. Rooms were spacious and comfortable, we had a lovely view of the River! Don't hesitate to stay here when visiting southern Jersey or Philly. It was a quick drive over the bridge into the city. Will visit again! read more

Bob was tremendous. He checked us in seamlessly and gave us an overview of the hotel. He was warm, welcoming and bubbly. Our room is spectacular! read more

The staff was nice enough, including restaurant and bar. That is the only reason I would even give it a star. You cannot adjust the ac temperature in your room. The pool has pieces of it that are broken off and floating in it. It hasn't been cleaned in god knows how long. There was debris floating in it. Someone came to check the chemicals while we there and left-there was no noticeable smell of chlorine and the pool was filthy. To top it off, I watched someone spit their dip into the pool on their way out. Very disappointed as a Hilton Rewards Member. read more

Rooms,especially the bathrooms and housekeeping Rooms were not up to par. Broken doors. Water system is horrible. Sewage backup in bathroom. Housekeeping poor. Breakfast food wasn't warm I don't recommend this hotel. Mary B. read more

Decrepit. Dingy. Dated. Not "D" words that would usually go with "DoubleTree". Was holding out hope, but as another Yelper noted it's hard to believe the Hilton name is attached to this. Front desk clerks were friendly, and accommodating. But failed, despite multiple opportunities, to provide the signature cookie. Based on the rest of the experience, I'd wager the oven wasn't even in working order. They did however move our room to another when we went back because of noisy neighbors in a connecting room the first time around. The rooms have clean bedding, but are worn and tired. The wallpaper is peeling. There are multiple signs of damage to walls and furniture alike. And this in one of the better rooms. Painter's tape was left in the lobby. A minor thing, but indicative of the overall lack of attention to detail that is atypical of Hilton brand properties. The lobby was one of the more promising aspects in general, looking reasonably elegant. After you pass the leaves, trash on the ground and mostly vacant parking lot outside that you think is part of a "Walking Dead" set. Took advantage of the food/drink credit to eat at the bar and have a beer. The food was decent. The fries were actually really good, and hot. The fish, well, a little overdone but not terrible. The beer choices are decent. Service was great. But that sadness. The sense that this is a hotel out of its time and long past its prime. Just so hard to escape it. On a positive note, they are leaving letters in the rooms explaining the HVAC thing, and ours has worked well enough...so far. read more

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Great customer service... but not enough toiletries. Very quiet area which I love about this spot. Not enough spots to eat at. They didn't have enough soap or change of towels. I asked for water and I was told only 2 (16 oz) bottles of water per room. And there was a mouse in the room. It didn't let me or my wife sleep. read more

DoubleTree by Hilton Cherry Hill Philadelphia - Hotels Near Me - Cherry Hill, New Jersey

I stayed here for an on-site conference and all the facilities - my room, the lobby, the conference rooms, etc - were clean and comfortable. There is a Dunkin within walking distance, which was nice, and a restaurant onsite. read more

Rooms everything even had To walk up stairs Hilton needs to take there name off this property do not stay here read more

Stayed overnight for a wedding last month, realized neither TV worked looked someone stole the HDMI cables and remote. I grabbed staff from the hallway they called maintenance who couldn't figure it out and didn't speak or understand English. She said I would get a discount on the room, never happened called the manager 3 times and still nothing. This could have been handled better. And still waiting for a called back is bad customer service read more

I'm told this hotel just changed to a Doubletree and is undergoing renovations. Even though my room had not been updated, it was fine, and the bed was super comfortable. The front desk staff were all very nice, and upgraded me to a beautiful river/ city view. The bathroom seemed to be the most dated part, with an old, crumbling bathtub. Does anyone take baths while traveling? Save one floor with bathtubs for kids, and put showers in the rest. Location is pretty good for Philly trips, but the construction on 70 is a nightmare (not their fault, I know). So why three stars? The elevators are scary. I got stuck briefly in elevator #2. Three other people said to avoid it, calling it the "elevator from he**." One person said they got stuck and reported it, and maintenance told them they "pushed the wrong buttons." We all know how elevators work, pretty idi*t-proof, right? The other elevators were clunky and noisy, but worked ok. My last day I came down to the lobby and before I had a chance to get off the elevator, an employee with a huge catering cart backed right in, if I hadn't jumped backwards he would have knocked me over. He apologized, but holy cow, that was a close call. There were no USB ports on the lamps or at the desk. The plug next to the bed was so loose that the plug would just fall out. A real desk lamp would've been nice, the table lamp there was inadequate. The ceiling was water-stained, and there was peeling paint in the bathroom. The amenities stated that there were in-room safes, but my room didn't have one. A microwave would have been nice also. I'm almost talking myself out of a three-star review as I type this... The little coffee shop is only open on weekends, but there's a restaurant. I didn't try it, so I can't comment. The lobby looked nice if you want to hang out there. I'm sure once the renovations are complete, it will warrant a higher review, but not until those elevators are replaced. read more

Do not stay here! The air conditioner in my room didn't work and I spent the entire day going back and forth with staff starting at 9 AM and six visits to the front desk to get it fixed. Finally at 6 pm they offered another room. I have never received such poor customer service. Stay far away from here! read more

Got in late for a school trip and all of my friends and I were very tired and my friend gets up and slips on a huge leak. We te the office at 1207pm it is now 1238pm and we called like 5 minutes ago and still nobody has come to fix it. read more

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3/5 Staff was super nice and the cookies were really good! But the building is falling apart. The lounge looks great but from the shakey elevators, peeling walls, damaged tubs, and dangerous windows. They need to take money from Paris Hiltons bank account to remodel this whole building. Also they charge $21 for a buffet that's the same foods you get for free as a continental breakfast in other Hilton Hotels. And the hallways smell like bad overcooked hotdogs. Do Better. read more

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Pros: location and is surrounded by restaurants/stores. Cons: -shower: low water pressure -Hair blow dryer: DIRTY -Iron board: don't touch it -Heat/AC: so loud at any level -Odor: although this hotel is listed as non-smoking, you can still smell it. Would I come back? No. read more

Horrible Horrible. it was dirty and staff was rude and there were mice the 1st room I had was freezing they changed me to a room with a broken lock on the door they never came to fix it and I also have pictures of mice in the hallway read more

DoubleTree by Hilton Cherry Hill Philadelphia - Hotels Near Me - Cherry Hill, New Jersey

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Nice staff Food was okay But the facilities are dated, common areas worn and needs to be completely gutted It's stained carpets, hole in my ceiling and non hotel branded soaps Can't believe Hilton tolerates this property read more

DoubleTree by Hilton Cherry Hill Philadelphia - Water stained ceiling and hole - Hotels Near Me - Cherry Hill, New Jersey

I'm originally from this area and must say this hotel is an absolute disgrace. I currently live in Florida and stay here because it's close to my friends and family. The room I'm in now had blood, that's right... YES, BLOOD ALL OVER THE TOILET AND BATHROOM WALLS. As well as two separate areas that the ceiling is concaving. I brought this attention to Ruth, the manager, and all she said was sorry. Not what can I do for you, or can I switch your room NOTHING! THIS WILL ABSOLUTELY BE THE LAST TIME IM HERE AND AS A HILTON HONORED AWARDS MEMBER I WILL BE FORWARDING MY CONCERNS TO CORPORATE And on top of that... The restaurant and bar area has been closed my entire stay As well as all the ice makers in this hotel are out of order. WTH ? JUST HORRIBLE! read more

Really bad hotel. We went without water. When it did work the drains are slow. They have the AC set to winter mode dispite the warm weather. It's so humid in the room. We tried to talk to the front desk and the dont answer the phone and if you do get help They are very rude and just pass blame someone else. Oh almost forgot to mention the mold.. its everywhere. Take a look at the photos. read more

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The good the food and rooms. The bad the horrible elevators. The elevators are slow. The elevators miss floors. The elevators move like they are about to get stuck. When you push the button for your floor sometimes they do not light up. read more

This hotel was by far the worst Hilton hotel experience to the point my family and I checked out early. The a/c did not work on the top floor of the hotel nor in the room (14thfloor). They moved us to a different room and the a/c still did not work on the floor and barely worked in the room (4thfloor). Fruit flies continued to manifest from somewhere in the bathroom. The staff was nice enough but the building is visibly old and worn down. To top it off, the breakfast that we paid for was subpar. The best thing about the stay was knowing we will receive some of our money back since we checked-out early. read more

We stayed at the double Tree in Cherry hill 9/21 to 9/25. We will never stay at a Double Tree again. The room was cold. First, they said it was being fixed in a few minutes. Next time we called, they said it was still in summer mode & they would send someone up to convert our room to winter. No one came. The next day it was still being worked on. We found that turning off the power to the blower kept the room warmer, it got up to 71. At 77 YO, I prefer 76. The room phone didn't work. We told them several times. Finally, some one came on the morning we checked out, said the headboard would have to be taken down. The room was not made up on Saturday or Sunday, despite our asking at the desk. The maids didn't speak English. read more

If I could have given less than 1 star I would have. I recently spent two nights in this "hotel" while away from home on business. Traditionally Hilton and or Marriott are my choice of hotels and rarely if ever do I have issues. This hotel however I knew was a problem before I drove into the parking lot. From the highway I saw a run down old hotel with the DO missing from the rooftop Double Tree sign. Should have canceled the reservation right then but I gave them the benefit of a doubt based on past stays. Libby was a facade of what was hidden on the room floors. I was given a room on floor 4 that was recently "remodeled". I entered the hallway to find fans running in the hallway and the rancid smell If wet carpet and most likely mold. I entered the room to find a broken toilet seat, dust an inch thick on the AC vent and black mold/filth on the bathroom vent fan. Disgusting room. My peer whom I was traveling with found his room dripping water from the sealing near the entrance way. We were each assigned new rooms on floor# 5 also allegedly remodeled. My peers room was fine but my new room had a broken, smelly refrigerator and the AC wasn't working on a 95 degree day. The manager was apologetic and reassigned me yet again, this time the refrigerator worked and the AC worked... what a concept. All though the customer relation's manager "fixed" the issues I was given 2 free breakfast vouchers for my troubles but no money taken off of the room or a compensation worthy of moving rooms multiple times. Needless to say I didn't use the vouchers and will never stay here again in fact my choice will cause to lean on Marriot/Bonvoy going forward for my future business trips. This hotel should not have the Hilton name tied to it. read more

There was no hot water and it's 30 degrees outside. There was no way to control the thermostat. The phone in the room randomly turned off. The ice machine was broken on every floor. The room was dusty as hell and people were sneezing all day. The architecture is completely dilapidated and in desperate need of renovation. I would rather spend a night in jail. read more

This was a nice hotel with a great view of the waterway off the beaten path. They could use some updates, but besides that the hotel left very little to be desired. The gym could have been improved, but that's a small thing. As long as their weights, I feel like you can get away with a lot. The major selling point for this hotel is the daily $15 credit that can be used at either restaurant which saves on meals and that alone gets an extra star on top read more

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I had the opportunity to stay the weekend at the Doubletree Hilton Cherryhill hotel. To say the least I was not impressed best on the price point. I arrived for a late check-in and all went well until I reached my room. Please note it was clean and very well maintained, my concerns was the heat was not properly working and when I tried to call the front desk, the phone was not working so there could not call anyone. There I just touched it out and tried to sleep in a frigid room. Next morning I had a early morning meeting and did not have the opportunity to speak with anyone about the situation. Upon returning to my room after my conference meeting, the room had not been cleaned. At this point I was just disappointed and wanted to share my experience with the community. Avoid this hotel! read more

Hotel service is just not what it use to be. You would think that for $200 a night, you would get an iron, a microwave, and a trash can in the bathroom! Welp! Nope! Not at this hotel. When I asked about a microwave I was told it would be $20. Two and a half hours later, I'm still waiting on both a microwave and an iron! This hotel is in such disrepair. I can't believe the Hilton name is on it. First there is carpet everywhere even in the sink area! The ceiling in the hallway is falling apart, doors need painting or to be replaced, wallpaper is peeling all over the place, vents need to be cleaned, lightbulbs are out in the bathroom, and these little book lamps on the headboard don't even work! It's just an overall icky hotel in a beautiful part of the city. When you first walk in the lobby, it's nice and the staff are super friendly; albeit slow! This hotel just needs a major overhaul or to be downgraded from a hotel to a motel! They are waaaaayyyyy overpriced for the lack of amenities and shabby appearance. read more

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I suspect the lack of cookies is to combat the mouse problem. The overly tight door sweeps keep the mice in n the hallways. read more

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ZERO STARS!!!! This place needs to be investigated for human trafficking ASAP. I agreed to stay in the place for a work trip bc it was nearby. I didn't read the reviews bc I have stayed in hiltons and I trusted the brand blindly, FOOLISHLY. The room was clearly downtrodden but I didn't make a fuss as I was only to be there two nights. On the second night, at 9:30pm I was contemplating a shower and to get to sleep, but my sister called me. Thank god bc as I was sitting in the chair talking, I heard keys jingle. I was staring at the door with the deadbolt locked and I couldn't believe it when a man in a dew rag walked right into my room!!!!!! I immediately ran to door and he was asking if there was water in the room as in if the walls were leaking? I screamed at him to get out and wth was wrong with him for not knocking or calling the room?!!!!! So I ran to call the front desk and there was no dial tone. I ended up speaking to front desk on my cellphone and she reassured me I was safe and it was an accident from maintenance fixing a broken pipe. Later that night I investigated the deadbolt. It had been torn and bent and gently pushed back in so unless you touched it or saw it from the side it looked normal. That night I barricaded the door just in case. The following morning as I'm getting ready to to leave I heard a quick knock followed immediately with keys jingling and the door being shoved open AGAIN!!! Had the chain not been there another man would've walked in!!! Wtf does the Hilton brand stand for??? NEVER AGAIN!!!!! I'm traumatized from ever feeling fully safe in a hotel. When I went down to the front desk, they were all quietly staring at me freaking out and apologized. Didn't ask if I was ok. Absolute GARBAGE AND DUMP!!!! This place needs to be SHUT DOWN IMMEDIATELY!!!!!! read more

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The staff was friendly. And the lobby was spacious and decorated well. However, the stay was not the best and memorable for the wrong reasons for us 8 guests. We asked for early check-in and was told it could be accommodated for 3pm, however, upon actual arrival (which happened to be 3:50pm, 10 mins before posted check in time), rooms were not ready. When the rooms finally became available one of the rooms..mine.. extremely uncomfortable. AC set at 60 degrees it still felt like a sauna. After two maintenance calls in which they tried to fix problem, we were then told by Nick (who was nice about it), that because of the location of the room, that's why it was uncomfortable and by evening time it should cool off. Also stated due to multiple people in the room and because we had hair thats also why the room was so hot. Are you kidding me, As an avid traveler those responses were unacceptable and quite frankly rude. I've been to Vegas with temperatures over 100 degrees and our rooms air conditioning was on point. Something is gravely amiss if you can only enjoy your room after the sun goes down. In addition, the showers in both rooms either produced a terribly cold or extremely hot shower in the morning, no regulation of temperature for the shower worked. And one toilet did not flush. The bathrooms are in need of serious upgrades. Things happen and I get that. However, this building is in need of serious upgrades in order for it to be a consistently comfortable stay. Based on this experience, I do not have an intention of staying again. read more

COCKROACHES! Gross. Place is rundown, cockroaches in the bedroom, didn't even have the coffee shop open in the morning to get a mocha.

After reading the reviews, we made sure to ask for a renovated room due to our bad allergies. Kimberly (rev manager) was super helfpul via email with our concerns. We also requested early check in as we were arriving at 3pm as we had to catch the wedding shuttle at 4:15-4:30 and check in was 4pm. They couldn't accommodate that request so needless to say we barely had any time in our room. Only to get ready quick and leave and then to sleep there. It was a renovated room but maybe not the best workmanship as the bathroom door wouldnt close all the way and there was yellow leaking from under the wall paper in the bathroom. The front desk staff did try and accommodate us as to early check in but it wasn't until we called at 4pm, that they said our room was finally ready. As others have said, the hotel definitely needs a facelift but overall our stay was ok as we enjoyed being on the same floor (12th) as other wedding guests and we utilized the lobby after the wedding to continue our time with family and friends. (Note: Friends who had breakfast there said it wasn't great). read more