I live full time in La Paz Mexico and I needed a part for my 2015 Ford expedition, I contacted the…read moreparts department and spoke to Rosa who was extremely helpful who still all my initial call recoded from 4 days earlier and knew exactly what I needed and was able to assist , the part is being picked up and brought to me in May , great customer service and great part knowledge thanks Rosa

Absolutely a horrible experience. I dropped the truck off late Wednesday night explaining what…read morehappened on the late night drop off slip . We got the call Thursday morning informing us what was needed to fix the truck . We agreed to the work and told them to order the parts. They said the parts are in grimshaw , less then 2 hrs away . So we will have our truck Friday. Friday morning we called for a update and they said the parts were not in but for sure Saturday. Same story Saturday morning , so I called pats auto and went to pick up the parts myself and dropped them off at the dealership. They iMessagedback and said I had the wrong part , with no offer to go pick up the correct part . So I went again to Pats auto to grab the correct part and drop it off. I was quoted $1500 , I still ended up paying $1300 for the truck . The parts I bought were $400. -So three days of paying cab fee , we live 6 hrs north - had to pay another night for room and meals for me and wife - I had to grab the parts myself - no courtesy vehicle My wife phoned the manager and explained what happened and told him she doesn't want that to happen to anyone else . His reply was , well you didn't have a appointment to begin with ( so what's the point of a late night drop off box ), along with other reason defending his staff and their actions . So I'll leave this one up to you folks to decide . Hansen Ford grande prairie!!!

I recently visited Volkswagen to get information on the brand. Deniz, was very helpful and…read moreknowledgeable. If I do decide to purchase a brand new vehicle, it would definitely be Volkswagen.

I had no intentions ever of owning a Volkswagen until Adam Hope introduced me to the Atlas. He…read moredescribed the safety features to the point that I wanted this SUV. Then went for a test drive and was sold! Did not test drive any other vehicles and within hours the vehicle was mine! Adam was very passionate about Volkswagen did not pressure me or hassle me as some sales people do. Was a pleasure working with him. Micheal the Finance manager went above and beyond I feel his role and explained everything so I could understand. Both men truly made me feel they were working for me. All staff were kind and welcoming. Best experience I have had buying a vehicle for sure.

Id put negative stars if that was an option. Definitely wont be back to buy a vehicle let alone go…read moreto their service department. What a circus. Have tons of pictures and videos both before and after they worked on it of the intercooler pipe on my truck after they did the cp3 recall. AVOID. They literally dropped it off with a massive slice in it like they did nothing and the only reason THEY had to drop it off in the first place was because they messed around all day instead of working on it during the scheduled appointment. We waited all day from opening time for our truck back after being promised by TWO different girls it would be done before the end of the day. If they did the appointment as promised like the girl on the phone that took the appointment I wouldnt have even left the dealership because I would have caught their screw up the moment my truck was started as it sounded HORRIBLE after they worked on it. The desk lady even told my husband when he confirmed that it would be done that day in the morning when dropping off and she said ya, called even at eleven asking details about my truck even hours later sounding like they were working on it. Waited HOURS more and I finally go over there at almost the end of the day and they said oh we take full responsibility for the bad communication thats on us. Luckily Ive heard enough horror stories about this exact dealership I took videos before dropping it off. Do not waste your time with this dealership they will destroy your parts and act like they did nothing! The intercooler tube is to be removed on the drivers side to do the recall, they are to ensure it is re-seated and clamped properly again clearly the complete loss of boost and smoke and NOISE wasnt a give away along with the massive slice at the bend causing MY ENGINE TO SUCK CONTAMINATED AIR. No wonder it took over an hour and a half to get a few blocks but I guess that says everything you need to know about leaving your vehicle in these guys hands. Will be filing with the alberta motor vehicle industry council if not AT MINIMUM part they wrecked paid for. Absolute garbage experience from start to finish. Documented everything before and after and have my third party assessment. Said yesterday, "its above my pay grade expect a call tomorrow" but I guess they expect people to wait always on them no matter what the case is. Just when you think they couldn't give any worse of an experience.

My Buying experience at GP chrysler was nothing short of amazing. Brent (sales) and Paul (finance)…read moreboth went well over and above the level of service I have recieved from any dealership anywhere. Keep up the awesome work guys, and I will definately be back again.

got a quote for a steering rack, almost $600 more than a dealer in Edmonton. after shipping costs,…read morestill $550 cheaper. Inquired about the difference, they had no interest in recouping a lost sale. know where the first parts call will not be.

Purchasing from this dealership was smooth and professional. Any questions or concerns I had were…read moreanswered quickly and even delivery of the vehicle (long distance) was handled professionally. I really enjoyed the attentiveness shown by Salesperson Andrew Bordas and Adam Z in Finance. Very happy with my purchase.

*****fraud alert***** signature from old owner says no accidents as per manger at toyota in the…read morepaper work he has from when i bought the truck******** 2014 purchased the toyota. when i went to sell the vehicle in 2019 i found out it's been in an accident. carproof attached lost money i went to toyota because of their name. don't trust this location. talked with manager of toyota he says he has car-proof in his file that shows accident i'm 100% sure i was never told there was an accident. i asked the car salesmen at time of purchase 3 times about accidents cause it had steel bumper on it. he also confirmed that there was no accidents and the husband had steel bumper installed. huge part of this is they have signature from owner stating no accident but another piece of paper saying accident. i was still told there was no accident. ill let you decide what piece of paper was handed to me to miss lead me about the truck being in accident. thanks toyota for miss guiding me into buying a crashed vehicle now i have lost all faith in even the big dealers like toyota i lost money that can be replaced but the guy that purchased the vehicle truly looked at me as a fraud when we pulled up the car-fax report. honesty is key in this world and make me look like liar. this is one of the worst things you could of done you can keep the money but just admit you're a scam artist. btw my names micheal brock call me anytime 587-577-7586 to discuss your fraudulent transaction your salesmen conducted with me back in 2014 car proof shows quote for 2100 plus$ due to accident and 1600$ claim

I agreed to purchase a new car and agreed to put a deposit on it. I was questioned about people…read moreexporting vehicles and was profiled. There was suddenly a new sales model was adopted, they would not take a deposit anymore due to my "location". Strongly do not recommend!

I've Bought 3 vehicles off hyundai, in the past.2 new ( elantra,genesis)…read more1 used elantra. Well they got me into my first financed car,A brand new elantra (which is a great car) but I ended up paying too much , so basically, they can get you into something nice, but do your research first. Otherwise you will get ripped off. Compare the prices off the hyundai canada website with the model your interested in, and than negotiate. I loved the cars I bought from there, but paid too much sooo.. I have noticed now, that the prices are alot more fair. so things are getting better.

Another disappointed Customer of GP Auto Group. I have dealt…read morewith two of there dealerships and in both cases have found them to be very difficult to do business with even after purchasing a new vehicle from them. I will avoid dealing with them in the future. Ronald D.

Thoroughly disappointed. I took my car into the grande Prairie VW dealership since my engine light…read morecame on and asked if potentially I had received bad fuel as the light came on 100km after last filling up. After 11 days I was informed by Shea that under their assumption (not tests) I had put diesel in my gas car and this would not be covered by warranty. It seems I never have put the thought in their mind about my fuel as it soon became my biggest hurdle. I asked if they tested my fuel to make sure it's actually diesel since Shell premium is yellow like diesel and Shea (service manager) informed me she didn't know how to get fuel tested. I immediately lost all respect for the dealership and pursued a 2nd opinion as my fuel receipts stated premium fuel and the gas station assured me with paperwork that they did not have contaminated fuel. As suggested by Southgate VW in Edmonton I needed to go to another place that works on both gas and diesel engines since there are no other VW dealerships in the area and my car was not driveable to take it to Edmonton. After getting a 2nd opinion with a proper fuel test, it was determined that I did not have contaminated fuel and that the injector failure issue was due to something else wrong in the car. I went back to GP VW with my results in which they would not accept. They decided to send in a fuel sample of their own labelled "tiguan" that was supposedly mine that they had kept for testing (after I showed them where to get fuel tested). It came back as very contaminated fuel which didn't surprise me as they could have sent in any fuel sample they wanted to avoid being wrong. Now my car is still not fixed 3 months later since they flagged it under warranty as a fuel issue and no other VW dealership can look at it and give another opinion. I'm now stuck with a deceitful dealership charging me for work that should be covered under warranty. Vw Canada is also not willing to investigate because GP Vw technicians are 'experts' and what they say goes. I've owned a VW for 12 years and will be selling this one and never buying another one again as well as advising all friends not to bother as the service from Vw Canada is pitiful. After all the emission lies you would think they would try and keep the faithful customers they had left.