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Douglas Harner Flooring

5.0 (2 reviews)
Open 9:00 am - 7:00 pm

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6 hours

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100%

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9 months ago

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4 years ago

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Factory Flooring Outlet

Factory Flooring Outlet

4.0
(29 reviews)

Walked in on a Saturday ready to spend a few grand on new carpet but was met with an employee who…read morehad no desire to help us at all. I felt disrespected and unwanted. We took our business to Shasta Lake Floors.

I have had (3) bad experiences with the guys that they hire to lay the flooring. A young…read moreindependent guy was recommended to prepare the sub floor that needed a 36"X 36" piece of new subfloor at entrance, using plywood, I got a bill over $1000.00. On another order I asked to have new bathroom viny, floor installer tells sales person they're is nothing wrong with the floor Denise, suggested a different idea for laundry rm.?! In fact the Bath lanolin had been water damaged, discolored, bubbling by toilet and when ripped up subfloor a wax ring needed replaced. I still continue to use Factory Flooring until the owner didn't like it when I I complained that installer wouldn't put old cleaned carpet in storage there, Installer saw a rattlesnake hissing earlier when retrieving materials for job there, he reused to put old carpet in covered storage so it was put in back of a truck. . I agreed too. Hers the topper he took left over laminate and key to storage, and Denise sales asked me what I want to do with it? Well since Factory Flooring is well aware I live in LA and Denise would hold key and laminate, That is when I said I don't want this guy installing my flooring on the next install, that was being placed. That is when Factory Flooring told me "lets part ways". Denise returned left over laminate and key at vacant home. Thank you Denise! I have a positive, other the bad opinions from All envoled, Service and instalation appears good!? Betty Yuill 10/02/25

Douglas Harner Flooring - flooring - Updated July 2026

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