Friendly and welcoming atmosphere. Matt & Pete are very nice. I've been looking for a trustworthy…read moreand reasonably priced auto repair shop for my vehicle(s) and after my experiences them. I can honestly say i will use Precision for any future vehicle services.

Two vehicles, three sets of tires, brakes, all the regular maintenance as well as the typical…read morerunaround "grease the chassis/gallons of wiper fluid" extra $150 labor/parts scam for about a year. (4) appoints in a row with the $100k vehicle; (1) Drivers door creased the entire length of the botton. Hinges twisted, door sprung so bad it had an air gap you could spit through. damage was visible enough i didn't have to attempt to open the handle to know. i calmly turned around and after the unbelievable run around on me as if I was crazy. upon "review of security footage", "split the cost with me", they resultantly made right. no apology but mistakes happen. (2) Inspection and tire rotation/alignment. Alignment had been locked out of it enough to bend an upper control arm, tie Rod and junk a spindle (none of which had I replaced as of that point; assuming if they were aware of the situation I'd be more than happy to have them take care of it. i was told all good no issue, straight as can be on the digital printout... double checked the run down on the work order i requested and all in 2-3 day time line they actually called me for once to have completed and ready to go for once. needless to say the broken tail light lens cover was the least of my focus. Tires never even came off prior to "alignment" of which couldn't be adjusted sitting on the rack. good thing it was spot on. (3) once I "failed" emissions as per the next routine inspection visit with no real problem or explanation; I should have know/seen enough. however a little odometer and half a tank or fuel "they needed to put miles on to reset" the computer wasnt enough; a technican took my vehicle home and again used to pickup pizzas for the whole shop for lunch that day as well. never did see what emissions issues all of a sudden went away (I forgot to return stock factory settings tune back in the vehicle from my laptop before inspection). more miles won't change that but glad i could sponsor the pizza party. (4) best trip yet. routine service. another set of tires and requested my take offs which was against protoco/unheard of/so foolis for that/another comment or two about my take off oil filters and oil too justified my sure "transmission flush"and filter" cost me an entire transmission rebuikd. ran flawless and recalls of any kind handled. never had any issues until five mikes after that trip. for good measure I told them I forgot I had wanted new cv axles too and brought it. back shortly after. the transmission issue was at that point; predictable and repeatable in a sequence you could set your watch by. reset settings and back normal for 9-10 mikes deoending on shifting to reach temperatur. i took it back all good without a code light or word. axles surprise surprise couldn't get done now for a week I just said that's fine I will take it for now and needed it for the weekend. as you can imagine the cover their ass required for another 82 miles. i was spoken to and yelled at, cussed at and told to go elsewhere with my business before the offfice managlent hung up. $1000 and a day later; the boys at Croteaus transmission service from diagnosi/estimate/turnaround time/ to price point and customer service completely exceeded even my best expectation. and don't be fooled by the $10 off mail discounts youll get after service as a thank you and mailed again once or twice as a good persuasive customer service scam. Only get to use one $10 coupon per month. not per vehicle service, per invoice , or even per second new set of tires-free balance and rotation with purchase.. as long as you do it yourself . Conclusion : Pete and the boys should for ahead and throw a pizza party for the mechanis and shop management at Croteaus and thank them for the job they did for one customer that instead of handling things legally or otherwise; you won't have to worry about restitution and as per your professional advice; to take my business elsewhere won't be a problem. Happy to take it here. stay turned for the play by play YouTube uploads from those last 3 service appointments mentionEd above from both the dash cam and go pro audio and video. Maybe the owner would have something to say by that point Instead of hiding In the back. $10 dollar off a gallon of gas coupon for the first pizza delivery I take his vehicle for the weekend to use. But only one coupon per tank full*. I'm sure you guys can handle this service and inspection order with Enough information to stay vigalent on those YouTube keyword searches to find the first one jsut uploaded for you to enjoy.

I did a bit of extensive homework for a person coming into this area with a rather unique, one of a…read morekind, collectors vehicle; what I could go wrong. ABSOLUTELY NOTHING!! THE VERY BEST diesel mechanics in the Tri-County area!!! Absolutely not disappointed at all!! Brian in the service department is absolutely outstanding! Odd, unusual, pleasantly surprising, and incredibly grateful experience, with this very unique dealership offering such an incredible ethical value system. It might just be the first time ever, in dealing with any dealership here on planet Earth, where the price point is oddly consistent and normal, to that of the areas independent competition, relative to proposed proficient technicality offered in the Broome County area. Thank you so much for taking such great care of Violet!!! 100% ALL GRATITUDE!!

I had an issue with my 2022 Chevy Blazer RS- I originally took it to the dealership i purchased it…read morefrom , their service department could not figure out what was wrong with it after 2 visits. I then called Botnick and was able to get an appointment right away and after having my vehicle for the day they figured out what was wrong. They ordered the parts immediately and my car was right back in the following week and repaired. I worked with Chris, who let me know what was going on at every step. Very professional, kind and courteous. I will for sure be using Botnick and their service team for any future problems, or new vehicle purchases. Thanks so much!

Truck was towed in after breaking down on 17 30 miles from the dealer ship and 250 miles from home…read more Was completely stranded. They got me in the next morning and had me running the next day. Even made perfect arraignments to pickup off hours. Everyone was awesome and friendly and informative. Really saved me and my family. Wish all experiences at service centers were like this. Tech was very friendly and informative as well. Restored my faith in humanity. Thanks to everyone!!!!

bought two cars from Matthew's in 2019 one Chevy equinox brand new and one Malibu was made lots of…read morepromises when I bought the equinox about cars to use when you had service or which was a lie this was the senior salesman over at the GM center but we're really started to top. It was there for three hours for an oil change on two cars and they only got one done didn't bother to mention anything that they weren't gonna get it done. Just let me wait. Was unhappy about that. Spoke with the manager and service manager was promised to be taken care of. Went there with another appointment was Saturday morning first thing and they still made me wait a half hour before they even pulled my car when I was first person of the day And to look for an exhaust leak the which they said was fine. Took it to Cole muffler and there was a hole in the could put your hand in so obviously mechanics don't work on Saturdays. Makes me wonder about my oil change so I didn't go there for a year and a half and then I had a dealer problem on my equinox called to speak with Jack the service manager to see if remembered my incident last time he couldn't come to the phone when he was twice. Jen finally picked up. Explain the situation to her told. I would be contacted by the end of the day and that was two days ago, so obviously Matthews does not care Michael Ryder is one of the problems because he won't return calls or follow he says so if you be lied to mistreated go to Matthew Chevrolet because they have it mastered

Southside auto repair shop appeared trustworthy however took they me for over $4K. I took my…read morevehicle in for a diagnostic due to engine lights so i could pass inspection. They started to purchase other parts for the vehicle which i approved based on their suggestions and recommendations. Bottom line, i drove away with engine light still on and over $4K out of my pocket. A honest business person with Integrity would of said "listen we were not able to locate the problem on your vehicle or we don't have a skilled mechanics onsite to service your vehicle" and allowed me to drive away with paying only the diagnostic fee. Instead they recommended all other fixes to get money from me or simply rip me off knowingly they couldn't fix my vehicle. And the funny thing, they came recommended - go figure. I tried to stay local in support of my community but i guess that was another big mistake.

Very good experience, definitely an honest mechanic. Another could have easily ripped me off for…read morethe part needed but they were honest and got it fixed up fast

I am a customer for LIFE with BHM. Steve and Mary and the crew are the real deal. I think Steve…read moreactually has transmission fluid in his veins. He is the very definition of a car guy. And he's a patriot, to boot! Honestly, I have dealt with more than my fair share of auto repair shops and mechanics over may many decades of life. I've had pretty rotten luck with cars - could be the way I drive, I guess. When my wife and I mentioned to a friend we were looking for an honest auto repair shop, they recommended BHM, so we tried. Right away, we could see we were dealing with honest, hard-working people who care about their customers' satisfaction. Some of the repairs Steve and his crew have made on my vehicles over the years are mind-boggling. The one that stands out the most: because I was hauling a LOT of heavy stuff in my Mazda Tribute, one of the wheel wells actually rusted out and the strut broke through. I thought the car was toast. Steve figured out a way to weld it back together good as new. And best of all: all the work they do comes at what I believe to be a reasonable price. They know vehicles, they're dependable, do great work, and don't charge an arm and a leg. I cannot recommend them highly enough. I wish 5 stars wasn't the limit.

Let me first start by saying this man knows his business! I'm a 20 year mechanic and was just…read moreastonished at the work that was done on my 2000 Jeep TJ. I went to see the parts that where going to be installed and I found porosity in on of the welds. They took ground out and rewelded the section that was not right. Fully welding the frame back together and aligned the rear back square again. I was shocked at how well the vehicle drove! Beyond happy with the work cannot say enough about them. Highly recommend taking your Jeep or Offroad what ever to them. I will be back the 2 1/2 hour drive to get the other side of the frame fixed when it's time. Thank you so much I can't say enough!

We have been taking our cars here for years now. They always get me in quickly, are kind, and do a…read moregreat job for a reasonable price.

Won't be back unfortunately. Guys were nice enough guys but was unable to pass my inspection. Took…read moreit to my buddy's shop back in Syracuse and got the car passed for $10 bucks.

Simmons Rockwell Hallstead contacted me after I filled out a form about a specific Chevy Equinox…read more Sales rep Georden reached out first, promising he could get it transferred and proposing Tuesday at 10:30AM. I immediately asked for straightforward details in writing: full out-the-door price with fees/taxes, hold policy/deposit rules, registration timing, confirmation the charger was included (with physical verification), and current photos before I drove in. Instead of answers, I had to pry info out of him over days--busy day excuses, falling asleep, being out sick, passing me to Skyler Fish. He dodged confirming the charger/photos, insisted on reconditioning, but never delivered written buyer's order or verification. Kept stringing me along with "transferring it myself" promises. After a full week of back-and-forth, the truth: the car was never available. It was at their Bath location in service/intake for another customer the entire time. They "couldn't locate it" until upper management got involved, then admitted we were "beat to the chase." Georden gave firm timelines (Friday transfer), made assurances he couldn't keep, and wasted my entire week rescheduling around his word. **I specifically wanted the location that actually had the car**--instead, they solicited me and dropped the ball completely. Horrible communication, no accountability. Posting this so others don't waste their time.

Andy McGraw made are car buying experience quick & painless, never any pressure. We've bought our…read morepast 2 vehicles from Andy, along with sending my mother in law & daughter to him to purchase vehicles, which they did. They had the exact same experience He always answered our messages quickly, even when I drove him crazy. We usually look to trade every 3 yrs so I know we'll see him again!! Thanks Andy & Simmonds team.... Karen & Tim Honnick

This shop was recommended to me by a family member as I needed to have some work done. Brought my…read morecar in and they thoroughly checked it out. It didn't take them long to diagnose the problem. The work they did was top notch and the problems were resolved. Their pricing is on point, and Cody was very good about keeping me updated on the work. I would definitely recommend them to anyone. You won't be disappointed.

Nicest people and very easy to get your vehicle into them. Super friendly, fast, and very decent…read moreprice! Will definitely go to them for any car needs from here on out!