Friendly and welcoming atmosphere. Matt & Pete are very nice. I've been looking for a trustworthy and reasonably priced auto repair shop for my vehicle(s) and after my experiences them. I can honestly say i will use Precision for any future vehicle services. read more

Two vehicles, three sets of tires, brakes, all the regular maintenance as well as the typical runaround "grease the chassis/gallons of wiper fluid" extra $150 labor/parts scam for about a year. (4) appoints in a row with the $100k vehicle; (1) Drivers door creased the entire length of the botton. Hinges twisted, door sprung so bad it had an air gap you could spit through. damage was visible enough i didn't have to attempt to open the handle to know. i calmly turned around and after the unbelievable run around on me as if I was crazy. upon "review of security footage", "split the cost with me", they resultantly made right. no apology but mistakes happen. (2) Inspection and tire rotation/alignment. Alignment had been locked out of it enough to bend an upper control arm, tie Rod and junk a spindle (none of which had I replaced as of that point; assuming if they were aware of the situation I'd be more than happy to have them take care of it. i was told all good no issue, straight as can be on the digital printout... double checked the run down on the work order i requested and all in 2-3 day time line they actually called me for once to have completed and ready to go for once. needless to say the broken tail light lens cover was the least of my focus. Tires never even came off prior to "alignment" of which couldn't be adjusted sitting on the rack. good thing it was spot on. (3) once I "failed" emissions as per the next routine inspection visit with no real problem or explanation; I should have know/seen enough. however a little odometer and half a tank or fuel "they needed to put miles on to reset" the computer wasnt enough; a technican took my vehicle home and again used to pickup pizzas for the whole shop for lunch that day as well. never did see what emissions issues all of a sudden went away (I forgot to return stock factory settings tune back in the vehicle from my laptop before inspection). more miles won't change that but glad i could sponsor the pizza party. (4) best trip yet. routine service. another set of tires and requested my take offs which was against protoco/unheard of/so foolis for that/another comment or two about my take off oil filters and oil too justified my sure "transmission flush"and filter" cost me an entire transmission rebuikd. ran flawless and recalls of any kind handled. never had any issues until five mikes after that trip. for good measure I told them I forgot I had wanted new cv axles too and brought it. back shortly after. the transmission issue was at that point; predictable and repeatable in a sequence you could set your watch by. reset settings and back normal for 9-10 mikes deoending on shifting to reach temperatur. i took it back all good without a code light or word. axles surprise surprise couldn't get done now for a week I just said that's fine I will take it for now and needed it for the weekend. as you can imagine the cover their ass required for another 82 miles. i was spoken to and yelled at, cussed at and told to go elsewhere with my business before the offfice managlent hung up. $1000 and a day later; the boys at Croteaus transmission service from diagnosi/estimate/turnaround time/ to price point and customer service completely exceeded even my best expectation. and don't be fooled by the $10 off mail discounts youll get after service as a thank you and mailed again once or twice as a good persuasive customer service scam. Only get to use one $10 coupon per month. not per vehicle service, per invoice , or even per second new set of tires-free balance and rotation with purchase.. as long as you do it yourself . Conclusion : Pete and the boys should for ahead and throw a pizza party for the mechanis and shop management at Croteaus and thank them for the job they did for one customer that instead of handling things legally or otherwise; you won't have to worry about restitution and as per your professional advice; to take my business elsewhere won't be a problem. Happy to take it here. stay turned for the play by play YouTube uploads from those last 3 service appointments mentionEd above from both the dash cam and go pro audio and video. Maybe the owner would have something to say by that point Instead of hiding In the back. $10 dollar off a gallon of gas coupon for the first pizza delivery I take his vehicle for the weekend to use. But only one coupon per tank full*. I'm sure you guys can handle this service and inspection order with Enough information to stay vigalent on those YouTube keyword searches to find the first one jsut uploaded for you to enjoy. read more

I took my 2018 Tacoma here for new tires, brakes, and inspection. I was treated great, the staff were super helpful and friendly, and I could tell my vehicle was in great hands. They called me up after they looked the vehicle over and suggested other items to take care of then OR at a later date, which was helpful. Never felt pressured to do or buy anything they pitched, but they gave me options and let me do what I thought was best (and could afford at the time). I was offered a free shuttle ride to campus, which wasn't something I was expecting, and they had my truck ready to go the next morning at open. Do I think they're a little more expensive than other shops in the area? Well, if they are it's not by much...but I would also say I feel more comfortable with my vehicle at Precision than those other places, so I'll pay a little extra for the peace of mind knowing professionals who are knowledgeable and friendly are working on my Tacoma. For me, the only place in the area I'm bringing my vehicle to is Precision, without question. 11/10 would recommend! read more

Made an appointment. Was taken in prior. In and out quickly and everything was explained.

I came here because the reviews seemed decent. I had a issue where when putting my car into reverse where there would be loud vibrating sounds from the left wheel section. I told the owner ( Jon Ludwig) that the sound disappeared and asked if it can be put on a lift to have it checked out. Instead of putting it on the lift, he started reving my car while all the workers came out to listen to how my engine sounded and after multiple times of telling him to stop doing that, he told me to just take it to the local bmw dealership here. So you're telling me that I came here looking to get my car on a lift to be looked at but instead had the workers rev my car for fun and giggles and then proceed to tell me to just bring it the bmw service center. read more

On average my family drove around forty minutes to have our vehicles worked on (one way), and never thought twice about it. It is because Jon treats you like a friend, is completely honest, and is an expert. With so many years in the region we have tried many places, and by far I would trust these guys more than even the dealerships to fix my vehicles. They are not cheap, but is any mechanic? Instead of sinking money into the land rover, he was the first person to ask if had been in a flood, and sure enough, he was right. I think most mechanics wold just stick one band aide after another on the problem instead of saying the problem is with the car and to get rid of it. After all, a problematic car means money for the auto shop right? Trust these guys! They are simply the best in the whole region. read more

I had first taken my car there when I noticed smoke coming out of the vents in my car. Having never had auto work done in this area, I had to do some research to determine an appropriate mechanic. It was obvious that Precision Auto had built such rapport with the area that they were my first choice. It's easy to see why. When you first enter Precision Auto, the professionalism of their business will almost take you aback. Their office almost feels like a doctors office, and when it's your turn to discuss your car, you get called into their main office, sit down in front of their desk, and you go over what you'd like to have done. As the classic "poor struggling" college student, sometimes dealing with car trouble can amplify the stress of academics. I was glad Precision Auto was able to internalize that and come up with a solution that best fit my car and my financial needs. I had brought my car in for a diagnosis to determine why there was smoke coming out of my vents. They gave me a quote for a diagnosis/written estimate. It was in the morning and I had to get back to class, so they generously offered me a ride to and from campus (Binghamton U., not super close). When I got back, they gave me an estimate of roughly $700. A "massive oil leak". I honestly couldn't afford it, and I only need this car to last a couple more months while I finish up school, so I didn't have them proceed with anything else. What happened next was what surprised me most: Absolutely no pressure to proceed with the repairs, in spite of it being pretty necessary. I asked them some alternatives, and they said that I could probably get away with checking the oil and topping it off frequently. I happily paid and went on my way. The experience of Precision Auto didn't stop there. This is an old car, it had other problems like shaky power steering, a "low coolant" light. When I got in, the power steering worked perfectly and the low coolant light was off. Despite my only asking for a diagnosis, my car ran better than it did when I dropped it off. Mysteriously even more so, there was no more smoke coming out of the vents. I still have to occasionally check the oil level, but the car was in good shape. I had taken my car down again for a cooling system problem. The guys once again were courteous and professional. After a slight miscommunication in what repairs I wanted done, they gladly discounted the repairs. After dealing with such professional and honest people, I'd highly recommend this shop for college students like me. read more

Jon and his staff are true professionals. They've never once disappointed me. They treat you well, even offering a ride if you need to get somewhere. I'll actually put off maintenance until I'm visiting Endicott to get it taken care of here. They're especially good at diagnosing difficult problems like electrical issues in my old Volvo. They have a Roadforce tire balancing machine, which makes a real difference when installing new tires. If I still lived in the area, I wouldn't go anywhere else. I send my friends that are BU students and employees here too. They'll do anything from oil changes to engine rebuilds. This is the only place to go for automotive repairs or maintenance if you're in the area. read more

I recently got a vehicle and brought it in to get the state inspection done. After the inspection I was given a complete breakdown on my vehicle including the mechanics recommendations and any recalls that are currently on the vehicle. The staff here are really good. They are very curious, fast and thorough. I'm definitely a returning customer and is recommending you give em a shot if your looking for a friendly and professional mechanic shop. read more

I needed a place to get my state inspection done, I went into AAA in Vestal and this is the only place they recommend. They were able to get me an appointment two days later and even provided a free shuttle service so I could get to my regularly scheduled routine. My inspection passed with flying colors, as I figured because I take pride in keeping my car in tip top shape. What impressed me is their honesty. They told me what great shape my car was in and didn't try and hoodwink me into thinking I needed anything extra. Also as a bonus they have free coffee via a Keurig machine and it looked like free fruit. When I picked up my car they even included a free bag of microwave popcorn with a note that said "Thanks for poppin' in"! If I need any repairs I am definitely bringing my car here. read more

Precision Auto is my go-to for service and for recommending to others. The GM, Fred, is so incredibly knowledgeable and friendly. The shop will give you rides to where you need to go, or lend you curtesy cars if your car needs serious or timely work (curtesy = free!). They always explain what work needs to be done, any problems they find, and give you options for work that needs to be done. You can make appointments quickly, and if you decide to wait while your work is done, they have free wifi, a Keurig, and tv to keep you busy. Love them! read more

I'm a female senior citizen who was traveling alone to Ithaca NY. About an hour away from my destination I noticed an alert for an oil problem. I pulled off the highway and started to search for a gas station with a service center. Not one place had a facility. I went to a tire place to see if they would help, but the mechanic didn't want to touch the car. He recommended a Ford Sales and Service facility, so I went there. Again the mechanics didn't want to touch my car. I have a 2019 Alfa Romeo Giulia. They gave me the telephone number for Precision Auto. I called and Jonathan said to come right over. I did and put my mind at ease immediately. They did the job, and one our later I was on the road again! I'm so thankful that they are foreign car experts. I highly recommend Precision Auto for all car services, but mostly for being a friendly, honest, and capable establishment. Thanks to all! read more

I sent a friend here to have her water pump replaced after it went out during a trip from Virginia back to New York. They originally quoted her 2600 dollars I thought that a little high a lot hi actually so I called my uncle who is a Tech for 1 of the largest import dealers in Vestal. He said the job after doing some research should only cost between 800-1000 dollars. Only after my friend's father called did they start lowering the price from 2600 to 2000 then to 1200 still 200 dollars over the quoted amount. I believe they tried to take advantage of her because she was a woman and she was in a tough spot I will be notifying the Better Business Bureau as well. DO NOT GO TO PRECISION AUTOMOTIVE IF YOUR A WOMAN. They will seemingly exploit that and overcharge you. I guess it is true what they say that certain repair places will charge you more if your a woman. Disgusting. read more

ABSOLUTELY HORRIBLE!!! Avoid this place at all cost, they really tried to overcharge me $800!! I brought my Range Rover Evoque here, in which the representative assured me 100% that they were able to fix the broken sensor and that they had serviced multiple range rovers. Obviously their "specialist" who Services these cars as they claim had no idea what he was doing. They charged me $190 with tax just for diagnostics and being that it's a small business I was willing to pay it even though I knew it was overpriced. HOWEVER, when he called me back to tell me to fix the sensor was going to cost me over $900, I said absolutely not!!!!! I called the Range Roger dealership who SHOULD be the ones to overcharge me if anything, told me he was ripping me off. They claimed that Range Rover is secretive about their parts, meanwhile I was able to order the part from the dealership myself for $188 and with labor cost me $263. HUGE difference in price from over $900 with labor. IF YOU GO HERE MAKE SURE YOU GET A SECOND OPINION, DO NOT LET THEM TAKE ADVANTAGE OF YOU!!!!!!! I will continue to dissuade anyone else from this place. read more

The best around here. Not my regular mechanics because they're a few miles too far, but Precision is the place I count on if my car has a tough problem. Absolutely impeccable diagnostics and customer care. Couldn't ask for better. I just wish they were a little closer. read more