BEWARE‼ My insurance company connected me with emergency road side gave me an ETA OF 60mins.I waited but they never contacted me. I called and the guy sounded drunk slurring his words saying I needed to pay him $200 beyond what the insurance company is paying because he's 35 miles out and my coverage is only 15 miles. My tow is only 8 miles, So I couldn't understand why he wasn't onsite.I called the insurance company back and they said he told them he needed 3 hours and more money.I cancelled the request and called someone else.He should be ashamed of himself trying to take advantage of people who are in need of a service.From the looks of his other reviews this is how he does business UPDATE: Received a call from management saying "Sorry our dispatcher is legally retarded, he's not that great but he's doing better".. SERIOUSLY! read more

We had a wonderful driver assist us on a tow home (2 hrs). Showed up right on time, was very nice and considerate. Will definitely recommend to anyone in need in the area. Thank you read more

Not sure who the guy was who was coming to tow my car but he was the biggest asshole I've ever had to talk to. I had set up a tow through roadside assistance with my insurance, and he called me when he was at my intersection and was just immediately rude. He couldn't understand that my car was in the parking lot that surrounds my apartment and was pissed that he had to drive around the block because he missed the turn, proceeded to yell at me that he hopes my car runs because I'll have to drive it myself (yes, I need a tow because my car runs ) and then tried to tell me that my building wasn't the color that I told him it was (yes, it is), i ended up thankfully not needing his services but he was so rude and yelling at me the whole time for no reason at all, and i do not recommend. read more

Great response time in a really bad situation. Ernie was extremely professional and efficient. Whomever I spoke with on the phone did there job as well. Appreciative being in a bad spot and was directed towards professionals read more

My car insurance company called this place to transport my car to the mechanic shop. The first ETA was 45 min to 1 hour. The second ETA 2 hours later was the same. The third ETA 2 hours later was also the same. They didn't end up picking up my car until almost 8 hours later. My car was completely dead. No heat in 40 degree temps with a 10degree wind chill temp. It was freezing, I was in the middle of nowhere, in a place I had never been. Every time I called dispatch, they said the tow truck driver would call me but never got a call from them. The dispatch lady told me twice she didn't know where he was, then told me the GPS said he was 20 minutes from me. So you either know nothing or you are lying to me. Regardless, not good customer service. The last ETA that said he was 20 minutes from me took almost 2 hours also. When he finally got to me and my car, he spoke one sentence asking where we were going, and hooked up my car. I had procured a ride at that point so we followed him to the mechanic. At one point, he was going over 80mph with my car on the back. It was appalling. Worse communication and customer service ever! Would definitely not recommend. And their only excuse was "the police needed us more". Even so... freaking communicate this. read more

Right on time. Jose was very professional and easy to talk to. Even took pictures before they hooked up my car. ( but so did I ). I liked that. I know it was for their protection just as my pictures were for mine. read more

We waited for over 3 hours and they still did not show up. When I called them the woman that answered said to hang on and a man came on the phone and just said I can't tell you when I'll be there. I will never use this service and will tell everyone I know to get someone else. read more

***DRIVER STOLE MULTIPLE ITEMS FROM MY CAR*** Tow was established through my auto insurance and assigned to this company. Driver had a hard time finding us in an empty parking lot, drove past us twice. Got the car hooked up, and asked "are you following along?" , I said No because it was 10 at night and it was going to my trusted auto garage that have worked on my cars for years. Apparently this was code for the driver to find out if he could rummage through my car or not. Next morning the car was locked and at my garage, but all my spare change was missing, every last penny had been scraped out of my center console, my glovebox was all messed up and all the gift cards I had left in there were missing, and my nice magnetic phone mount disappeared. My auto garage was upset this happened and immediately offered to replace the stolen items. When I called the tow company they wanted to tell me how many people love that tow driver and how much of a nice guy he is, and that they never have issues. They refused to offer any help and were very quick to deny any responsibility, told me to file another insurance claim. Pretty obvious that the driver stole everything of value he could find in my car, guess he really needed it and had no respect for others' personal space. read more

Worst towing company you can ever request or get service from. The towers will show up to your location 10 hours later not caring about the weather outside in consideration, not caring about anything and on top of that will show up to do service all drunk with broken tools that are needed for the service you requested. The guy who came to service us smelled like an ashtray and bar and told me I had to pay $75 out of pocket because my insurance does not covers the full service or I will have to wait for another company to come get me and my family out of the middle of the road so I very upset paid the $75 cash so that I can get my family home. Not to mention the lady who answered the phone when I called to ask how long it will be till the service people arrive was the rudest and not caring human I have ever had to speak to. Her attitude was very disgusting to where it even came to a point where I continued to call to get updates and she would either reject my call and send me to voicemail or answer the phone and tell me to stop calling that the tow truck driver will arrive whenever he arrives, or she would just hang up on me. DO NOT GET ANY SERVICE FROM DOUG"S TRANSPORT THEY WILL TRY TO GET MONEY OUT OF YOU AND BE THE RUDEST POEPLE EVER!! read more

My insurance company ordered a tow for my car. They contacted the company and was told by a representative that the ETA was about 45 mins. After over an hour, I called the company and was told that the driver was on his way as he could be seen on GPS 19 minutes out and that I would need to just be patient since they were only 24 minutes late. I said ok whatever and waited another 45 minutes. I then called back and was told by the same guy (who I now learns name is Anthony) said he was just a done some where else and that he would call the driver to verify I was next. Then hen gets back on the phone and says he confirmed I'm next and that the driver was on his way. 30 minutes later, I call again and was told that he's gonna try to call the driver again, but the. He couldn't reach him. He said he probably went home since he's been out from this morning. He puts me on hold for a few minutes then gets back on and says they are on their way. He informs me that he (Anthony the dispatcher) is personally coming to get my car because 2 hours later after I have been calling, he can't get a hold of his driver. I said well this explains the 1 star rating on Yelp. Anthony then says we'll hopefully they can fix it because now he's coming to get my car. Now, after Anthony has blatantly lied repeatedly saying that I was next and that's what he "saw on the GPS" , I chuckled and said that should not be expected. He then decided he was not going to come get my car since I would not be giving him a good review. Now, Anthony, just to let you know I didn't even have a Yelp but I created one JUST FOR YOU BUDDY!!! I hope you see this and remember this conversation read more

Been waiting on the side of the road for 3 and 1/2 hours so far and still waiting. Going to just cancel and try another company. Its 90° and we are in the sun. Luckily after 4 hours and no Doug's a pickup full of good samaritans came by and helped or we would probably still be waiting! read more