Poor service totally preoccupied with other work, non customer related as viewed in person. Sorry I wasted my time

Went in to get my daughter boots, pants and a helmet for her first riding lesson. We were walked through every step on the process and they adjusted her helmet for my girls head. Great service and my daughter was prepared for her lesson read more

Dover Saddlery - Pants, helmet and shoes we got - Horse Equipment Shops Near Me - Charlottesville, Virginia

Amazing tack shop!! Everyone is so helpful and kind and knowledgeable. I had time to kill and needed to try on show clothes and get fitted for new boots. Isabel was amazing and got me sized quickly and easily and I love my new Dover Madison boots! My trainer even commented that they looked custom. They felt a bit tight, so I went back and Shawna (forgive me if I just butchered your name) helped me stretch the calf and make sure they were perfect. I was also quite amazed at how there was a steady stream of customers needing multiple items, but everyone was treated like they were the only person in the store. It's naturally easy to spend $$$$$ in a tack shop, but I'd spend everything at Dover Charlottesville. read more

Staff is very pushy and overpowering, I love browsing and just shopping, and you can't go 3 minutes without a lady all in your face trying to sell you everything! I WOULD NOT RECOMMEND! never coming back! read more

It's a little bit of a challenge to actually find the store tucked back in the maze of the shopping center, but once inside, the store is nice and clean. I visited this location during their last Tent Sale a month or so ago. The prices are good on some merchandise, but really over the top on others. You definitely want to know your product price points when shopping here. You can find some bargains at their tent sales if you're an extreme size (really, really big or really really tiny) but you're hard pressed to find bargains in the common sizes unless the item is defective or damaged. The customer service is OK. I found a bridle at the tent sale without a price. There was an empty bag with a price in the same bin. I asked the girl who was working the tent if the bridle belonged in that bag and she said, "I don't know" and walked away. I thought she was going to find someone to answer the question. When I ran into her a few minutes later, I asked if she had found out if the bridle went in that bag and was the price correct. "No, you'll have to go inside." It would have been nice if she'd said that the first time I asked. read more

The staff is incredibly rude. I went in to try on a pair of chaps and got shooed away from trying them on by an employee. I didn't ask for a fitting or anything. I was just trying them on and the employee told me I couldn't try them on because I wasnt "in line for a fitting" which I never asked for. It was absolutely ridiculous. I was really excited to visit Dover Saddlery for my very first time (I've shopped online before) and it was so discouraging and I will never go back. Stick to small shops where the owners actually want to help you and not get you out of the store. read more

The staff are super nice and helpful. No snooty horse people here. Great sales. Prices reasonable.