Washnwerk damaged my car and verbally agreed to cover the damages. When I sent them the quote for…read morethe damages a few days later, they denied responsibility and denied ever offering to pay for the repair. Multiple other customers reported similar problems with Washnwerk. Here's what happened: I brought my car in for a window tint and picked it up to find damage on the rear driver's side of my vehicle -- white paint transfer and my light blue paint scraped off. When I discovered the damage, the manager, Garrett, acknowledged it looked like a white car had hit my car and verbally agreed to cover the cost of the repair. My partner witnessed this interaction including Garrett saying "We'll cover the cost of the damage because I don't want you to leave here feeling like we screwed you over." I did not file a police report that day because I trusted his word. I included a photo of my car that I took immediately upon discovering the damage. Upon sending him the quote for the damage, he claimed his employees denied causing the damage and that his ring camera footage showed nothing happened to my car. But that footage was conveniently deleted before anyone could review it. He also denied ever promising to pay for the damage. Because I trusted his initial commitment and didn't file a police report right away, I lost the opportunity to have law enforcement review that footage; law enforcement said they would have confiscated the footage the day the damage was discovered if I had filed a police report. I inspected my car for bird droppings the day before dropping it off at Washnwerk and a witness can confirm they didn't see the damage before it was left in their care. I am now stuck with a $1,000 deductible on a property damage claim for damage I am certain occurred at this business. I looked over the reviews left for Washnwerk on Google and found 6 other reviews describing damage to customers' vehicles such as exterior damage and new stains in the interior. In every instance, the customer reports that the damage was never remediated or at least doesn't mention any remediation. Washnwerk commented on one of these reviews claiming they wanted to make it right, but the customer didn't update their review to confirm any remediation had happened. One reviewer reported the exact same experience as me -- an initial offer to pay, later retracted. There are screenshots of these reviews below. I'd hate for this to happen to anyone else. Please choose a detailing company that stands behind their work and takes responsibility when something goes wrong. If you've had a similar experience and haven't shared it yet, please do share.

Garrett and his team provided great work, Excellent service, and detail on my vehicle! Quality…read morework and attention to detail! Friendly and professional customer service. Don't hesitate to give them a call if you're in need of a detail and added service on your vehicle.

Brian was very responsive and helpful! He did a great job at getting rid of all of the accumulated…read morepet hair and grime in our SUV. We would recommend Brian, and will definitely be calling on him to keep our rides looking like new!

Brian did a great job! Will call again for regular car detailing. Good value and personable.read more

I've not used their services yet but they were profession and informative and I will likely use…read morethe in the near future for a different vehicle. They should be considered in your search for a quality vendor of car detailing service.

My son was sick inside our Honda CRV and it needed a full interior detail. Mr. Quinn arrived as…read morescheduled and worked for several hours removing the odor and residue. Very professional, very reasonable rate, and we get to keep our CRV. Highly recommend

He arrived early, charged what he said he would, and did an excellent job. The car that he cleaned…read moreout for us had been neglected, and he really transformed it (with a smile)! I would definitely do business with him again.

Wonderful professional service. Did a great job, arrived at the appointed time. Would recommend…read moreTroy.

If you're questioning whether to schedule a detail with Carpro Detailingnc by Alex Zizumbo, do it!…read more He is professional, kind, and the best at what he does. Just look at the before & after of the seats in my car. It's like magic‼

Alex is a good communicator and is very reasonable on pricing. He is a very nice guy to boot. For…read moremy vehicle he did a complete detail including interior and exterior, rims as well as headlight restoration. His attention to detail is top notch. He's a very hard working fellow and puts his heart into the project. 1,000% recommend.

Made an appointment online for last week. Paid my $50 deposit. On the morning of the appointment…read morea lady called to tell me I was not on the schedule and could we make another appointment. That appointment was for today, 5/19/2025 at 12:30. It is now 2:00 and no one has shown up. I've called the office twice, went to voice mail each time, left name and number - no response. Sent an e-mail 40 minutes ago - no response. Do NOT recommend Prime Time Mobile Detailing! I will be working on getting a charge back on my $50 deposit. After posting that... drove up to Harris Teeter for some dinner fixings around 4:15. When I got back home saw a van sitting in front of the house and a guy talking to my wife on the porch. Seems he was the man from the detailing company. He apologized for the "miscommunications"and said my appointment was shown as being at 2:30. There was no "miscommunication!" I had received several texts from Prime telling me my appointment was, in fact, 12:30. I had also called them, as stated above, twice as well as emailing. The was no "miscommunication" - there was an absolute lack of communication on their part. And even if my appointment was at 2:30, it was now 4:30. I told the gentleman I would be having the work done by someone else and had already gotten my charge back from the bank.

Scheduled an appointment online, received confirmation emails and text, they never showed, tried to…read morecall and it went straight to voice mail. Voicemail box was full so couldn't leave a message. If you book online they require a $50 deposit. Don't waste your hard earned money.