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    Downtown Taxi

    1.0 (1 review)
    Open 6:00 am - 3:00 AM (Next day)

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    12 years ago

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    Uber

    Uber

    1.3(34 reviews)
    2.1 mi

    We went on our 20-year wedding anniversary trip and had everything carefully scheduled, including a…read morepre-scheduled Uber pickup at 3:35 AM from our resort. At 3:30 AM, despite having a driver assigned and everything confirmed, Uber canceled on us. We were left scrambling and quickly realized that getting another driver at that hour on Sanibel/Captiva is nearly impossible -- something we later learned is unfortunately pretty common. Thankfully, Exquisite Services absolutely saved us. They stepped in immediately when Uber dropped the ball and made sure we got to the airport on time. The professionalism and reliability were night and day compared to our experience with Uber. This was a hard lesson learned: I won't ever rely on Uber for something this important again. Small city rides? Sure. But for airport transportation or anything that truly matters -- no chance. We are incredibly grateful to Exquisite Services for taking care of us when it counted most.

    I reserved a ride almost 24 hours in advance and received a confirmation of my reservation, I…read morereceived several notifications regarding my upcoming reservation and safety check recommendations as verification of license plate number, driver's name etc. However as the pickup time approached and passed there was no driver, I only received a notice saying sorry do you want to schedule a ride now at 3 full minutes after ride didn't show up. I immediately requested another ride but it took over 15 minutes to find another ride then another 10 minutes before driver picked me up. I was very late and it cost me a job that day. I find it extremely hypocritical that Uber imposes a cancellation fee if the rider cancels within an hour of the scheduled ride. However they can cancel your confirmed reservation after the reserved pick up time without any apologies, explanation or offer to make up for the extreme inconvenience put upon the rider. To reach customer service within the Uber app is ridiculous and frustrating beyond any reasonable level and I'm convinced now that it's strategic and intentional on Ubers part. They charge an hour prior to pickup time but don't offer a word of remorse or assistance for not showing up or notifying the rider until post scheduled pick up time. How does that make sense?

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    Diplomat Taxi

    Diplomat Taxi

    1.7(22 reviews)
    1.4 mi

    This is hands down the WORST taxi business ever and I can only hope that Uber and Lyft will put…read morethem out of business. Their business model is truly horrendous, extortionate and unethical. I took one of these cabs at Sarasota airport and asked them to take me home, which is close to the ringling museum - that's less than a mile (roughly 0.7 miles). I could easily walk that, but I had a heavy bag. My trip to the airport with an Uber cost $5.28. So I thought this would only be slightly more expensive. When the driver dropped me off at home (after roughly 3 minutes of being in the vehicle) he said that it would cost me $25. When I asked to see the meter he said "no meter, just a flat fee to and from the airport". That is just disgrace. Flat fees were introduced to stop consumers being ripped off! All I can say is avoid them. No repeat business from me!

    When one collects ones bags at SRQ and needs a taxi, Diplomat has someone staked out at the taxi…read moreexit who asks if you need a cab. This is a Diplomat employee who steers you to one of their cabs. He will offer to put you bag in the trunk and then expect a tip. Just watch out is all I am saying. The cab driver was ok but the CC machine was "broken". I don't usually carry cash, so he was lucky . Not sure what would have happened had I not had cash. Advice; ask before you get in. The cab definitely was showing its age and the emissions "check engine" light was on. My experience tells me the emissions were not in perfect working order. All this would be less annoying if the ride to Longboat Key hadn't been 30% more than the ride back to SRQ (I highly recommended Yellow Cab for this).

    Downtown Taxi - taxis - Updated June 2026

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