Great car wash always clean... efficient and nice employees! Cleaning supplies are very convenient and well stocked

October 2024. They were closed for a few days after the hurricane. Understandable, even though I had to get a detailer in to clean the hurricane stuff off the cars. Now they are closed for renovations. We pay by the month but I have to go somewhere else and pay them. Nothing offered, just we are closed and you can drive 15 miles to Immocole location. Very poor customer service. read more

Exterior of car was good. But the job they did on the windows was terrible. We had to clean them when we got home

Amazingly fast & cleanly. Great staff & lots of perks if you want to be a member. I stop here whenever I'm on this side of town

Sold to another company and did not honor my $100 for numerous washes purchased 2 weeks prior

We got a monthly wash plan. The car wash shut down shortly after for over a month. Despite this, they will not refund the charges. I feel like I got scammed and am continued to be scammed. All attempts at getting a refund have either been ignored or refused. Additionally, the car in front of us had some bugs on the front. The prepper told the lady that she had to pay $20 cash for extra service. The guy pocketed her cash and didn't remove a single bug. Another dishonest move from this establishment. read more

This is got to be the worst chain of car washes in Naples. I've been a member for three years doesn't matter which location you go to half of the equipment in the car wash doesn't work it never works. They don't seem to care about replacing the broken non working stuff. Your car won't get dried off. You're gonna have to manually do it because the thing that goes to drive the car off at the end never ever works. Good luck in getting the bugs off your car because that piece of equipment never ever works either. read more

Mario is amazing. I would give him 6/5 if I could. So helpful and patient. This is my favorite car wash in Naples. I'll be coming back regularly! Highly recommend! read more

Full service car wash. Newer facility with ample parking. After washing the area adjacent has vacuum cleaner along with towels for drying and glass cleaner. Good value for money. read more

The employees are super polite which is an excellent quality to have. Driving through the car wash unfortunately does not clean rims. The same thing happened at another local car wash. It was a super hot day, but I really wanted my car to be clean and would prefer to use self-serve because they work the best, but wasn't feeling it. They have these super cool air sprayers to get any dust out of cracks and crevices. They are wicked loud, so I would recommend using ear plugs if you have sensitive hearing. The vacuums are overly powerful where they will actually vacuum parts of your car off. And oh, also, going through the car wash chipped off a piece of black so now that spot is silver. They also have free air which I've never heard of in decades. Oh, while cleaning vehicles, other customers did not pay much attention to how close they would park and have no concern for the well-being of your car in relation to their doors or the vacuums. They had 2 bottles of windex total & a continuous replenishment of drying towels that are damp. I would definitely recommend this car wash. A basic wash is close to $25, but that is also normal for Naples, FL. read more

Downtowner car wash is the best ever, service is the best, managers are helpful and the site manager Mario goes above and beyond the call of duty read more

The Downtowner Car Wash in Naples has an efficient, helpful and dedicated staff. The wash works great and the vacuum is powerful. The prices are what you would expect in Naples. Towels for drying and a rug holder are much appreciated. read more

Brought the unlimited car washes. Pretty good deal for unlimited washes and free vacuum. Easy to cancel as we are heading back to NJ. Wish there were in my area back home. read more

Very helpful people. Good value and good experience. I'd recommend. New and really good wash.

Maria was very unprofessional and out of line when I tried to run my car through a second time because the first tune wasn't efficient. I explained I have a membership and she was the one who encouraged me to get it AND even explained to me I could have 2 washes a day and use the vacuums even when I am not washing. Regardless, my car wasn't washed thoroughly the first time. She threatened me and called me a whole lot of racial slurs. Of course, I got upset especially when she told me to "get the f*** out of my car then" it escalated very quickly and I was accused of harassing her when I asked to speak to someone else. The guy running the car wash was very sweet and helpful before Maria flew over after seeing me going through a second time. She does not need to work around people. read more

Excellent car wash, I have a monthly wash club with them the location is great, they use plenty of soap in the wash the staff is always helpful and plenty of staff around to assist, I have a BMW and my rims always have that brake dust, they power wash the rims before it goes through the wash and they come out extra shinny, my car comes out sparkling every time, vacuums are very powerful, and lot is always clean. read more

Beware of this establishment!! They damaged my Q7 by breaking the standard shark fin on the roof and refused to cover what they damaged. It cost me $700!! The manager on duty said he took full responsibility for the incident and would repair it at their cost. This decision was overruled by Mario, the senior manager as he tried to sight the archaic regulations on old time antenna. BTW, every car has this standard feature on the roof so if you like to do business with shady people then feel free to go to the Downtowner Car Wash. in my opinion, this place should be boycotted as they do not meet the Naples standards!! read more

I've tried quite a few car washes in the area & THIS one is the best I've found. I signed up for the monthly membership and my truck is always sparkling when I'm finished! Mario, Moses & Eli are always there if I need anything. Can't say enough good things about them! read more