Requested service started out with possible excuses, i.e. truck problems. We did maintain…read moreelectronic communication until there was none. I call and his response was "...oh, I forgot." He stated he was heading out of town and he put me on "the books." When that appointment time came he was a no show. I left repeated phone messages, and I have yet to hear from him. Hoping you have better luck with him than I did. In my opinion, he did not want to work on my appliance. My speculation is just that, he either did not know how to help me with my Fisher & Paykel Dish drawer, or he did not want to come to my RV @ Massacre Rocks State Park. Regardless, he never communicated any reason.

Brown's Appliance was quick in responding to my request and was at my house the next day (which was…read morea holiday). He had my Samsung refrigerator fixed in less than 15 minutes. Chris was polite and pleasant to work with. His fee was exactly what he quoted me and no additional fees were included for coming on a holiday. He will be my first call for any other issues I may have. Highly recommended!

there was a specific appliance part I needed on short notice and after making a few it was…read morerecommended that I out to Burley refrigeration and I'm so glad I did. They happen to have the exact part I needed at a reasonable price. The staff is very knowledgeable and made sure I was well taken care of as a customer.

I have a GE dryer that is less than a year old and covered by warranty. I scheduled a service with…read moreGE that was awarded to Burley Refrigeration for last Friday between 8-5. I received an email confirmation that stated they would call me the day before to confirm and the day of to give me a more narrow time. I received no call on either day and by noon I decided to reach out to them. Nobody answered so I left a voicemail that was never returned. I took the day off of work and waited all day for a no call no show. I have 4 children and I can't presently do laundry at home. This lead to me having to spend 3 hours at a Laundromat and spend $20 just to get caught up.

Was able to come the same day I called. Needed to take the transmission out of my washer and take…read moreit to his shop. Back the next day and had it fixed. Very affordable ! Great service! Very happy!

I'd give zero stars if it were an option. We have a new (June 2014) LG dishwasher that immediately…read moreupon installing gave us an error code from time to time. The device still works but occasionally has to be started over again mid cycle. After several discussions with LG, they advised us to have an appliance repairman come look at the appliance. Brian's was one of two options for certified LG technicians. In December, Brian came out and verified the problem and stated that it needed a new computer. After not hearing anything for a month, I called him and was told it was "on back order". Another month goes by without hearing anything. Finally he send a different tech out and alas, the wrong part. When I called again to find out the status, I was told they would look into it and get back to me. They never did. Finally we called again and stated if they couldn't give us a repair time, we would have to use somebody else. Once again, no response from them. I would NOT recommend using this service at all.

Jake the service repair person was fine as far as I call tell, I only talked on the phone and over…read moretext, never actually met him. **My only suggestion to make your service better is nail down a little closer time schedule, at the very least AM or PM. I was given multiple notices that the repairman would be at my house between 8:00 AM to 5PM on scheduled date. I got a call around 4:00 from repairman saying he wasn't going to be able to make it that day. I waited all day for this and that's unacceptable in my opinion. As it turned out, repairman was able to just order my part, broken shelf and I can install myself. You need better a system for time management.

This company deserves 0 stars. Had an appointment for over a month, kept getting reminders, even on…read morethe day of the appointment. Their arrival time is from 8am to 5pm so you have to stay home all day. Get a text at 2:30, not going to be there, reschedule. Yeah, like I am going to kick this can another month down the road? They must be joking! What makes this really annoying is they want $99 to do an estimate. I didn't want an estimate, I wanted a repair! What a useless bunch of incompetents!

Absolutely Happy With the quality of Service ! Thanks ! They were on time and saved me A…read morelot of Money !

My husband and I have lived in Boise area for over 40 years. Our 10 year old Bosch dishwasher had…read morestopped draining. When I called to get it fixed, Reanna asked for the model number in order to send out the right parts to fix the problem! Roberto arrived on time, was very polite, and respectful. He fixed the draining issue. We also had him install new hoses a few days later under the sink to prevent a future problem. We didn't have to pay for a second service call for him to fix the hoses. Great value, I would highly recommend Home Appliance Service.