I only waited 12 days for new prescription glasses. I got a text notifying me that my glasses are ready to be picked up. Lucky for me, they allow me to come the same day to pick it up. I was seen right away. I tried them on and loved how well they fit. I was told to contact them if I had any issues or concerns about my glasses. I sign only one piece of paper. I got a free glasses case and 2 microfiber cloth to wipe my glasses. Fun fact an artist specially made the design for cloth. I'll update later the design. Thank you Dr. Chinn's Vision Care for providing excellent customer service! 10/10 y'all need to give this place a chance! read more

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My optician was closed and I'm leaving the country tomorrow and I need my eye frames straightened. I took a chance with Dr. Chinn's and I'm very glad I did. They immediately fixed my frame (under 2 minutes) and refused to accept payment for their kindness (their policy is to charge for non-customers but they made a big exception for me). Morena was super helpful and kindly asked us about our upcoming trip. I will probably switch opticians now! :) read more

To start, my past visits to this ophthalmology office have been pleasant and smooth. This review is about my most recent experience. I went in to pick up new reading glasses after waiting three weeks and was eager to start using them, as I struggle with significant double vision. However, shortly after trying them on at home, I realized they weren't helping. I called the office and was grateful they were able to schedule a follow-up appointment quickly. I met with the team associate who had helped fit my frames and, I suspect, finalized my prescription order before it was sent out. During this visit, I learned that the prism strength--an important part of my prescription--had been left out entirely from the order. I was surprised and very frustrated by this oversight. I sincerely hope the corrected order is expedited, and that extra care is taken in the future when handling prescriptions for clients. read more

Thought Dr Chinn was lovely. Communication about appointment was okay but the lady with the long nails and curly hair had a lot of attitude with me and I caught the looks she was giving her coworker when Dr Chinn was being friendly. How rude. She then tried her hardest to sell me glasses via photos from her computer. Ruined the experience. I should also mention they have what seems like the latest and greatest equipment in testing your eyes. And the rest of the staff was kind and helpful. read more

Staff was very attentive and prompt. I feel like I was in and out of there for my appt, but never felt rushed. I got all the care I needed by the Dr very efficiently. read more

Woke up sick with Covid and contacted doctors office advising that I had an appointment at 3pm but I am sick. I had appointment for me and my kids. Was put on hold and told that they would waive a portion of the same day cancellation fee but not the entire amount because they could have taken other patients.. Basically, if I don't go in (sick and infectious) I would get charged. I advised them I would look for another optometrist. Which is unfortunate because the doctor is actually very nice, but the staff must have changed over the past year because they are very cold and uninviting. If you schedule an appointment with this office just make sure you don't get sick because you will be told to still come in regardless if you don't want to get charged. I am sure they will respond to this review. So let me be direct, I understand there is a same day cancellation fee, but when someone is clearly sounding sick over the phone with their children and you can't have compassion, then that's not somewhere I want to do business. The receptionist was more focused on the cancellation fee than rescheduling me or even being kind and asking if I was ok. Funny, I probably would have paid the fee had the service been nicer. Just a heads up, there are plenty other places to choose from. Look at the other low reviews, this place does only seem to be about money. :/ read more

I've been a long time patient here with both Dr.Chinn and Dr. Jenn Chinn and the care given by both are stellar! Kind, informative, patient, and thorough with the care given! Also, the staff are equally as kind and professional. Highly recommend Vision Care. read more

Was in need of an eye exam and found Dr. Chinn's on Yelp. Gave them a call and scheduled an appointment within the same week. Parking can be tough in North Park, but thankfully Dr. Chinn's office has designated parking in the back so it wasn't an issue! The office itself is super clean and has a very welcoming environment. When I arrived, I was greeted warmly by Emily and Mo who were the sweetest girls! Emily did the initial testing prior to the actual exam, and she was super gentle as she walked me through everything. With the eye exam, Dr. Jenn provided me some of the best care I've ever received. She was incredibly patient and answered all of my many questions, making sure I felt heard and reassured throughout my appointment. Closing out, Mo helped me out with picking my frames and ordering my contacts. She was so personable and truly felt like a friend helping me pick out something to wear! The team here is amazing and I'm so happy I'm in good hands. Definitely recommend this place, and I'm actually looking forward to my annual eye exam! read more

Had a fantastic experience at Dr. Chinn's! Vina helped me out with my tests and was great! Mo was also very helpful in setting me up properly for my glasses! read more

Great customer service. The doctor was thorough and patient. I would recommend this place to others.

My search for the best optometrist in San Diego has officially ended. I am so glad to have found Dr.Chinn. I am highly myopic and wears RGP contacts. I also have severe dry eye problems. Dr.Chinn (both dad and daughter) treated me with such compassion and care and spent so much time with me getting the right prescription and fit. I hate going to optometrists because of how bad my eyes are but Dr.Chinn listen to my concerns and I always leave the office feeling relieved. Dr.Chinn also did dry eye consultation with me and I believe they are the only optometry office that I have been to that actually scans your dry eye as part of the routine eye exam. I wish my previous optometrists have done dry eye evaluations then I would have known about my dry eyes issues way earlier. All the front desk staff are friendly and super helpful as well. Overall, great experience here and highly recommend getting your eye care here! read more

Mo is one of the most attentive people at Dr. Chin's vision care,Her knowledge and expertise in the eyewear that they offer is very helpful in my experience of selecting the eyewear that I purchased. This will be,and always be my eye care and eyewear place. Thanks Mo for your wonderful service read more

Overall amazing experience!! Wendy is an amazing person, helped me make an appointment and overall made me feel super welcomed and comfortable would 10/10 plan future visits here!!!! read more

New technology in eye problem diagnostic that i never had experienced before! The staff were very friendly and courteous. Dr. Chinn was very patient in explaining everything and pointing out things needed to make my vision in good condition for the years to come. I am 66 y/o and recently had my both cataracts removed. It is truly amazing to regain back a life without eyeglasses! Vision health is important and that is what they are there for. Thanks, Dr. Chinn. read more

one of the most unprofessional, insensitive, and opportunistic optometrists I've ever been to. I've been to this office more than once. I've never had a good experience but they were conveniently located so I thought that outweighed the negatives. it doesn't. if you want a caring and committed group of professionals look elsewhere. if you want someone who tries hard to upsell and sees you as a dollar sign instead of an actual human patient then you may enjoy this place. read more

Do not get glasses from here!!! My dad has had problems with his glasses and they keep telling him to wait longer and see if they get better instead of offering for him to come innne check them. I wanted to buy him another pair to compare and called them to get his PD and they refused to give it to me. My dad is elderly and can't pay for another expensive pair and needs to get them online but can't do it by himself (he is computer illiterate) and I am not in the same city as him to help him measure with the online tools available. They were rude and not empathetic to the situation. Save yourself from this headache!!! read more

I visited Dr Chinn's office to have my boyfriend get his eyes examined and decided to schedule an appointment for myself cause I've never done it before. The office was very clean, and the staff was friendly. Many options of frames to choose from although it did take awhile for our glasses to arrive, I think that's normal? Idk honestly. I also called Dr. chinns office one day to try to get my boyfriends prescription so we can order new contacts for him but the prescription expired. I spoke to Dr. Chinn and she was kind and informative instead of just giving me a quick no. If you need to see someone for vision care, come here! read more

I came across this Vision care next to my vet and so happy to have found them. I called and was able to book with Ms. Mo and get in within days. They were flexible when I was running a little behind with kids in tow. My kiddo and I did our thorough exams quickly and everyone was so nice... especially Ms. Mo who was so patient with my indecisive little boy who had to have the perfect frames I refer my fam and friends to them with confidence and found MY family's new eye doctors office. It was honestly such a relief after moving to So Cal and putting it off for so long. Thanks you Dr. Chinn's office. read more

As other reviewers mentioned, this place only sees you as a dollar sign. They don't actually care about you or your eye health, their goal is to get as much money from you as possible. Would NOT recommend anyone go here. Thankfully found a new Doctor who's goal isn't to upsell me :) read more

I spent $1700 on IPL treatment here and they won't tighten my glasses for me because I didn't get them here. They also won't give you the pupil distance number if you don't.m buy glasses from them . And they KNOW you need that number to see !!! Unreal . They nickel and dime you to death! read more

Very clean, very professional, never a wait and they have a nice selection of glasses. The only reason I didn't give it 5 stars is because the parking is scarce and illusive and they don't carry Gucci frames. read more

Dr Chinn's Vision Care - Waiting qLounge - Optometrists Near Me - San Diego, California

Dr Chinn and her team are friendly, knowledgeable and committed to good care. I went in for bifocals for computer use, but didn't make my requirements sufficiently clear. As a consequence the focal point of the reading lens was too close. I provided general guidance for computer use rather than more useful guidance of a focal point of 26", so the fault was in part mine. They rapidly and without any resistance provided new lenses, exactly as I needed. Many thanks to their excellent service! read more

I'm always looking for the local Mom and Pop shops, especially in my neighborhood. Dr. Chinn's was right down the street, and opened late enough for me to go after work. I was very happy with my service. The ladies in the front and who do exams are all super nice and welcoming, and Dr. Stephen Chinn was great during my appointment. My glasses even came back in a week, which supposedly is super fast. (I'm not sure if this is true since I'm getting old and this is my first pair of glasses in my life. lol) However, I am not happy with the billing situation. Instead of billing my insurance, I was billed using a Savings Pass. Why? I'm not sure. While leaving the office, I thought... "Man, that's expensive." But after discussing with my coworkers, they suggested I should check my itemized account because it was waaaaay too much out of pocket. Here we are now in almost the middle of May. My appointment was in the middle of March, and I'm still going back and forth with the office and my insurance to get my full refund. If the review was only for service and friendliness? 5 Stars. But since there wasn't a clear distinction or even a notion to ask... "Is this going to be billed on your insurance or the savings card?" etc before the exam and appointment even started, I have to take away those two stars. When the time comes for another exam, I'm not sure if I'll be coming back. We will see how long it takes for them to get back to me again. :( read more

Idk about yall but I have to dig deep do complete mundane annual check in's, tune ups, physicals, dentist, and going to the optometrist is no different. But I appreciated how the experience at Dr. Chinn's was effortless. An acquaintance, Vina who works there referred me. their office has customer parking so I didn't have to stress about that part. The store is brightly lit, clean, organized and not overwhelming. The staff was polite and very helpful. Dr. Chinn was thorough in the exam process and set me up with Mo, who was patient with me as I looked the selection over, twice, because I'm indecisive. But ultimately she helped me pick a frame that was a similar look but definite upgrade from what I walked in with. I won't be dragging my feet with next years exam knowing I had a great experience at Dr. Chinn's and his staff. read more

We cannot say enough great things about our visit to Dr. Chinns' Vision Care. We have Kaiser and have always used their doctor's for eye exams. We now also have a great VSP insurance plan so we decided to try an independent provider. What a phenomenal experience!! EVERYONE in the office was SO helpful and personable, it made the visit really easy. One of us was there for a comprehensive eye exam and I simply wanted to purchase new glasses with an existing prescription. To say the eye exam was comprehensive is NOT an exaggeration. Neither of has ever had such a detailed exam with a doctor who took so much time explaining everything he saw and ensuring we understood it all. Dr. Chinn was just amazing, thorough, and patient! I wish more doctors were this way. Mo, wow, where do I start? I was seeking only glasses and I NEVER find it easy to decide on a new frame. Mo earned her money working with me! I looked at so many frames and she patiently assisted & suggested when I needed it. Meanwhile, when Wendy wasn't with another client, she provided additional input on my insurance, as well as adding some fun conversation. Emily patiently did her work behind the front desk and interjected some helpful information as well as more engaging conversation and helpful tips. When I learned how comprehensive Dr. Chinn's exam was, I decided to schedule for myself before purchasing the glasses. I was fortunate they had some time before the next client, and got me in right then and there. I had a couple issues the Kaiser folks had never mentioned or addressed, yet Dr. Chinn noticed right away and gave me home treatment plan that should help. My better half has had an ongoing vision issue which the Kaiser doc recently dismissed, however Dr. Chinn ordered another test that will help him better understand and hopefully address the issue. This is NOT to bash Kaiser, it's simply to point out how great and thorough Dr. Chinn is, and that, as an independent doctor, he can set his schedule and spend the time needed. Overall, this was an amazing experience and we will definitely be back to Dr. Chinn and HAPPILY refer others to him. The bonus was the very enjoyable time spent with the office staff/techs who were helpful, engaging and FUN to interact with!! read more

Other than a wild lazy eye when I was 7 that required glasses to correct, I've lived pretty much my entire life with 20/20 vision. As I've progressed into my late 30s however, I've felt my vision begin to slip at times and so I figured it was only a matter of time before I'd have to join the glasses gang. I recently got VSP vision insurance through a new job and so I knew it was time to get my eyes looked at. I found Dr. Chinn's Vision Care through the VSP website as a preferred provider with additional benefits, and since they're literally a block away from me I didn't hesitate to make an appointment for a vision test. From the very first call they couldn't have made me feel any more comfortable about the process especially in the age of COVID. They informed me immediately that they had upgraded all their equipment so that there would be no contact with the eye or any solution used. There would be an additional charge but it seemed reasonable and they definitely explained the why. When I arrived for my appointment a few days later, once again the experience couldn't have felt more safe and thoughtful. They had me perform the eye tests with 4 different machines before having me visit with Dr. Chinn himself, who was personable and funny and had me realize right away what I was expecting -- it was in fact time for glasses, but just for screens and work. He explained that it would be a custom-made lens to meet my specific needs; it all sounded very modern and cool. He had me visit with a couple other members of the team in order to select glasses that were right for me. Not only does Dr. Chinn's Vision Care have a wide range of name brands and options, but they have a specialty discount program that made a pair of Calvin Klein frames virtually free. The women who helped me -- one of them may have been Dr. Chinn's daughter -- were extremely thorough and helped me find frames that were perfect for me. I wanted some big old stupid hipster glasses and they helped me find the most appropriate proximation that also fit my extremely large head and face. All in all, the entire visit, the custom lenses, and the designer frames with specialty fitting and follow-up all came out to around $240, which felt like just a stupid ridiculous deal. The first visit was efficient and I never felt like I was there any longer than I should have. Everyone was so helpful and expedient, and that continued on the follow-up visit once my glasses came in. If you are looking for a new eye doctor I really can't say enough nice things about Dr. Chinn's Vision Care. Literally the very best experience for which I could have hoped. read more

Stephen Chinn, OD - Dr Chinn's Vision Care PLEASE DO NOT GO TO THIS PLACE!! This is the MOST horrible place I have ever been to! The girls in the front of the office are so disrespectful and RUDE!! I chose this place randomly. NEVER AGAIN!! I went in for a vision check which was fine. When I called to go back in for a re-check of my glasses they were so VERY RUDE to me, talking over me and yelling!! REALLY??!! These people are supposed to be professional. They need to take some kind of training on customer care and how to talk to customers professionally. I will NEVER go back to that place again!! I really don't think seeing blurry is helpful for my vision!! BTW, Dr. Jen, there is always a follow up appointment to make any adjustments that are needed! Professional eye doctors know this!! Now I have to find another eye doctor to fix Dr. Jen's mistakes!! read more

I have been coming to Dr. Chinn for about 3 years now and received nothing less than an excellent service every time. The entire staff's customer service is impeccable. Morena is outstanding, she helped me pick my frames and very patient. I get great compliments with my glasses. I have recommended Dr. Chinn's Vision Care to all my family members, co-workers and now even their family members have gone to Dr. Chinn's for their eye care. Thank you Dr. Chinn and Dr. Jenn and the entire staff! read more

One of the nicest optometrist offices I've been too. Vina who works here referred me and it was a great experience. Dr. Chinn was thorough, personable, and interactive. I learned a lot about my eyes from the doctor. The staff was also friendly and of course Vina was awesome. Highly recommended! read more

I have been putting off getting my eyes checked for awhile. Real life makes it difficult to take time out for an exam but it should have been priority. It became a priority when I ran out of contact lenses and broke my only pair of glasses at the same time. I called Dr. Chinn's office and was able to get a next day appointment. The person who answered the phone, Morena, was happy, polite and friendly. She told me that they would gladly accept my insurance and I was set. The next day, I arrived 15 min early but they were prepared and we got started right away. The whole process went smooth and painless. Morena even had my glasses on order before I left my appointment and also had a pair of contacts ready for me to walk out of there and see the world in its entirety. Thank you Morena and the rest of the staff at Dr. Chinn's! I had the most stress free and surprisingly expedited appointment. I appreciate you all. read more

Excellent service and a great selection of glasses. Dr. Jenn Chinn is amazing, got my prescription perfect and explains everything thoroughly. Mo was so helpful with helping me look at all the selection of glasses and answered any questions about pricing/insurance. read more

All the girls at Dr. Chinn's are great and I've been going here for a couple years now. Vina is always attentive and helps me through pretesting so that my appointment is quick but thorough! I look forward to my annual visits! read more

This place is really fantastic! The ladies at the front desk are super nice and helpful. The assistant who did my exam was so friendly and made me feel very relaxed. Dr. Chinn is such a nice guy who walked me through everything I needed to know about my vision. He took his time and really made sure I had the proper prescription. He then went above and beyond, ensuring I walked out with enough contacts to last me until my order arrived. Highly recommend!! read more

Where to begin, I will keep it short. The people here truly care. I've been around the block and Dr. Chinn and his crew are the best there is. Emily helped with my anxiety attack, her soothing voice will make anyone feel at home. Dr Chinn is the best in the biz. He listens and also gives a honest opinion. I love this place and will never go elsewhere! read more

Place is all right, but REQUIRE a retinal exam for a general eye exam which adds $39 to your visit. All I needed was an eye exam, but retinal exams are MANDATORY. Nothing should be mandatory if I just want a check up. Keep this in mind if you are just trying to update your prescription. When I told them I didn't want to take the retinal exam and would find somewhere else to get the exam, girls in the front got all huffy and puffy. Not very professional in my opinion. read more

This place is awesome! Very friendly and inviting staff. Their very professional and is very cautious with who walks in which is great during these troubling pandemic times. They temperature check everyone and keep everyone at a safe distance. Prices are reasonable & they give you a break down of all prices and exams before doing anything. Highly recommended and easy to get to in North Park, San Diego. Ask for Dr. Jenn Chinn when getting your exam, she is very helpful and knowledgeable. Cindy is great too when picking out your glasses and getting them fitted. Many options to choose from and they don't pressure you into getting any pair, they actually help you get the right pair and the one you actually like! read more

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Dr. Chinn and his daughter were my vision doctors to-go for the last 10 years. They are the best in the area, highly recommended. I don't leave near anymore so I don't go there, but I do miss them! Great people helping in the front desk as well :) read more

I have been going to Dr. Chinn since around 2000. I am very fortunate to have found Dr. Chinn. I was born with congenital cataracts (removed at a young age through multiple surgeries), so fitting me for corrective lenses is no easy task. Dr. Chinn has been there for me over these last 20 years and I cannot express how grateful and satisfied I am with him. Not only is he very knowledgeable and skilled, but is also a doctor who seems to genuinely CARE about his patients. I also had the chance to meet and be treated by his daughter, Dr. Jennifer Chinn, and was impressed with her knowledge and skill as well. Staff has always been helpful and supportive and professional. I wish every doctor I've had in my life was as thorough and skilled as Dr. Chinn. I'm not a fortune teller, but I can safely say I will never go anywhere else for my vision care. Period. read more

Such a clean and professional establishment with beautiful frames made in Barcelona! State-of-the-art eye testing technology with knowledgeable staff makes this office top notch in my book! Highly recommend read more

NEGATIVE STARS! SAVE YOURSELF! Both the daughter and father try to sell you unnecessary cosmetic procedures. As for the normal eye exams, they put me on a higher prescription than I needed each time. They can't figure out the prescription that I need. I was told that the best option for me was to wear an uncomfortable contact, and I listened and followed, thinking these were the experts. Even for this uncomfortable contact lens, it took them months to figure out the prescription. These contacts are painful and so uncomfortable. I tried to return to the office and was told it's past 90 days, so you would have to pay extra fees. This is a money-making business and not a helpful neighborly doctor. Over the years, whenever I have gone there, they have always tried to sell some cosmetic procedures or add extra fees that are unnecessary. I would not recommend them to anyone. Do your research before going there if you must go to them; otherwise, you will be slapped with extra fees and pressured into cosmetic procedures you do not need. Try to find an optometrist who cares for your comfort and health instead of just making money off you in higher fees for no reason. read more