Used several types of care here and have had mixed results…read more Facilities are clean and new. Equipment is satisfactory. Team members are mostly excellent. Online Patient Portal is satisfactory.

Insurance confusion. Attempted to make appointment per my PCP but was told I was out of network…read more Called my insurance case-manager who said I AM in network. Took a week to get it worked out. Not sure if I want to be seen here.

Spinal pain clinic Was kept waiting months before had an…read moreMRI. TERRIBLE PAIN RUNYON Tried one procedure that didn't work said there was nothing else he could do for me gave me opiates Jude carr PA. Saw him briefly after Dr Runyon left more opiates and ordered a MRI up until then they didn't know what was wrong with me! I went to Drl Liu. I had researched online and found lots of other procedures I asked her if I could get an epidural and got one right away only got real results from her Take away: Don't wait in pain so long change doctors I had my spinal fusion procedure in August and found Dr Liu in January I had almost given up I asked her to do a procedure that I had found online an epidural and she did it right away and I'm waiting for it to kick in after months of extreme pain. I didn't have any pain before the surgery surgeon was doctor Crutcher If you're not getting results search online that's how I found the epidural Jude Carr just kind of brushed it off. Dr Liu was outstanding she gave me my epidural immediately Be your own advocate!

Dr. Schweitzer and Dr. Brown walk on water! They are the best! My mom's ankle was literally…read moreattached to her leg by one tiny bone and Dr. Schweitzer did a FABULOUS job. Just amazing. He encouraged me to call him at any time if I had questions. He actually returned a call while on a break during a lecture he was giving in San Diego!!!!!!! I felt horrible bcs I had a stupid little question but he reassured me it was fine. I love this guy. Dr. Chris Brown - I and my mother concur with his out of state patients who were in the waiting room - he is a miracle worker. He literally changes your life from one of misery and depression to one that is mobile, active, joyous and forward thinking. If you ask 10 MD's who they would send their parent to for spinal issues, they would all say Chris Brown. Karen weaver

After one year of shoulder pain I contacted the office and was given a next day appointment with…read moreDr. Nelson. The check in process was fast and efficient. X rays were taken and the subsequent exam seemed through. I was given the stages we would progress through. I was treated like a valued client, the doctor was knowledgeable. Now to I wait to see if the first treatment was effective. Overall a positive experience.

Very unprofessional and rude. This appears to be an older building. Not updated or very cleanread more

Dr. Hey and his staff are absolutely wonderful! My daughter had been in a brace for scoliosis (42…read moredegree curve) for a year, but it didn't help. We came to Dr. Hey for a second opinion when her doctor recommended a wait and see approach. In our experience, back pain becomes worse with age, not better. My daughter is in color guard and plays violin. She had significant back pain and took pain medication daily. Dr. Hey discussed her options with us and encouraged my daughter to think about what would be best for her health. She opted for surgery. She missed about 2 weeks of school and rested during spring break. She was able to return to color guard for band camp in July and has not had to take any more pain medication for her back since her surgery. We are so thankful for Dr. Hey's expertise and his caring heart. He and his staff were an answer to prayers. My daughter is so thankful that she had her surgery and is very thankful for Dr. Hey.

From the owner: Dr. Lloyd Hey, MD, MS, a Harvard-trained spine surgeon, helps our guests lead dynamic and…read moreproductive lives by repairing and correcting spinal deformities and providing ongoing management and care.

I fell at the airport on the way to Las Vegas and broke my femur. This was on a Sunday, Dr…read more Whitlock operated on Monday. After researching my injury, I read it was a rare break because it started at my prosthetic knee and formed about a 9 inch fracture. I am thankful to be at WakeMed. I had very little post operative pain and was accepted into WakeMed Rehabiltation Hospital. I am sure Dr. Whitlock played a part In this. I could not have had a better experience.

Lexi at the front desk is unnecessarily rude, cold, and unhelpful. I asked about scheduling…read moreadditional OT appointments 2 weeks out so that there would be no break in my biweekly appointments for tennis elbow given that's what the dr ordered for 6 weeks, and she told me no need to schedule at that time as I had 2 appts the next week. Well, the following week when it came time to schedule for the following week, nothing was available. Given it's her JOB to schedule, so she intimately knows that appts book quickly so you need to book several weeks out, it's inexcusable she brushed me off this way. Zero compassion from her. She should NOT be in a customer service role. Put her in back office away from patient interactions.

Just wanted to heap some praise upon Dr. Speer, Kelsey & Ken. To paraphrase Nathan Hale, "i regret…read morethat i have but 2 shoulders to give to your practice". Dr Speer operated on both (6/28/2023 & 5/30/2025) with assistance from Kelsey & Ken. Just wanted you to know that I played 3 matches as a goalkeeper in the Carolinas Cup soccer tournament in Winston-Salem this past weekend. Needless to say, I hit the ground many times and while the rest of me is sore, I had no issues with my repaired shoulders. Also want to give a shout out to Carla Pegram of Mission Physical Therapy in Wilson, NC who was responsible for whipping me back in shape to play. Thank you again folks!!

Dr. Speer has repaired both rotator cuff tears on both shoulders, repaired my torn biceps tendon,…read moreshaved off bone spurs, and took great care of me. His bedside manner is good.

They sent me the address and I checked in and evidently it was the wrong building but no one seemed…read moreto tell me when I checked in. Now I'm going to miss my appointment because everyone is completely useless

I've been coming here for treatment of my ankle and my wife had disc issues with her neck that were…read moretreated here. The staff is amazing and the facilities are second to none. this is the spot you're looking for.

Everything at Emerge Ortho is first class. Dr. Gilbert is an outstanding caring, empathetic, good…read morelistener, demand for high quality and safety, first class hip and knee orthopedic surgeon. He is my angel, saviour, and model medical professional. The staff from front desk to checkout were friendly, well trained and professional. I had two hip replacements by Dr. Gilbert that significantly improved my quality of life and eliminated my severe pain.

From the owner: A board-certified and fellowship-trained orthopedic surgeon, Dr. Brett Gilbert specializes in…read moreminimally invasive and muscle-sparing hip and knee replacements, and a wide range of treatment options for hip and knee arthritis.

Had to get an MRI here…read more My appointment was at 7am on a Sunday morning, I was told to arrive 30min before. I arrived at 6.30am and the doors were still locked. I stood outside with another patient and the security guard on duty. I Wear a Dexcom G7 CGM for Type 1 diabetes, I didn't find until it was time to go into the room for the MRI that I would have to remove my CGM sensor to get the MRI. I should have been messaged through the my chart portal not to wear the Dexcom G7 CGM, these sensors cost money and I had to trash a brand new one. What's the point of filling out online check in days before if they're not going to communicate the simplest things. The MRI took about 20Min

I was told I would walk 4 hours after my spine surgery. I was awake at noon after surgery and by 7…read morep.m., and several requests to walk, nothing happened until I texted my Doctor at 9:00 p.m. THEN I WAS WALKED Their Posh Care 8-part video on what to expect before and after the surgery was NO stars. They showed a couple receiving packets of information and how much information would happen. I had a few phone interviews but no paper instructions or an email with instructions they may have given me by phone. My Doctor called the night before making sure I had not taken certain meds. I told him I didn't know I shouldn't have taken the meds I did. I told him I had been called, but no physical information was given or sent. The video shows people getting PACKETS AND SPEAKING PERSONALLY. This is inexcusable. This is serious surgery...not a tonsillectomy. I went to the hospital a day before the surgery because I needed to make sure I had a caseworker, as there was no one at my home for almost a week after surgery so there was no care aid. My insurance pays for 20 days of facility care. I never saw a caseworker. The caseworker called minutes before my Doctor walked in to discharge me. I left with my son to their family home where there was no bed on the first floor. After spine surgery, you cannot go up a flight of stairs. I SLEPT ON A COUCH FOR THE FIRST TWO NIGHTS until I chose to go home where there was at least a bed, but no home help. For whatever reason, after I was home for a week, I felt like I was buckling after I got out of bed one morning, and had a dresser to grab and stabilize. After that, I ordered a recliner to sleep in. I have been sleeping in a recliner for over a week because I fear getting in and out of bed. I even worked with the Occupational therapist on this and showed her how I was getting in and out. The problem is BOTH LEGS DO NOT SHIFT TOGETHER. I was stressing my back getting in and out of bed. I remained challenged to get in and out of my bed and there had been no videos on how to do that. Just verbal instructions. There definitely should be some care videos!!! Here is one from Nebraska Spine that might serve Duke well. Tutorial videos getting in and out of a car, and bed would be brilliant. How to get in a car https://youtu.be/IoyCK-mz5RE?si=fl2QXi-GnE-sXVX8 In and out of bed https://youtu.be/gWys8QnClbk?si=a23ayVPbwKv8fYJ1 After I returned home there was a survey I sent a review and received a feeble apology. Apologies do not cover how serious this is. I would NEVER WANT ANYONE TO GO THROUGH WHAT I WENT THROUGH. I would give a few of the nurses a solid 5, but the shift that was supposed to walk me, and the nurse that did walk me that night, didn't have the bedside presence and concern the others did. I am now 5 weeks out and am beginning to search on YouTube to see how to manage my pain!!!! Thanksgiving was awful, and that is what has precipitated this email. I was told I could drive at my three-week check, but I have found that I pay a price for driving and doing too much in a day. The problem is, "what" is too much. It's trial and error. Most of these posts are from several years back. This review reflects only the hospital. I feel that Duke should make sure patients get the care they propose. Their 8 mods do not represent my experience.

I keep getting bills from them 3 months after my surgery. I was told the post-ops were covered in…read morethe initial cost of which I paid my portion up front. That wasn't the case. I was charged for another x-ray. Then I was scheduled for recurring PT. I went to two visits and had to pay $203 for the first and $187 for the second. I quit going due to the cost. Then a month later I get a bill for over $600 for the first PT visit. How can a patient know what to expect? It is unreasonable to be so off in their estimated cost. They had my insurance so I'm stunned they can't get the estimate even close.

I am very pleased to report the successful removal of my ganglion cyst from my left wrist. I had…read morefelt pain for months when I would try to do my floor exercises, turn a knob or the steering wheel. Prior to seeing Dr Jeremy Miles I had seen two other doctors who were afraid to remove the cyst because it was located on an artery. Dr Miles successfully surgically removed the cyst and now I am pain free when I do the tasks I mentioned earlier. Thanks to Dr Miles and his team! Teresa Howard