Great place. Amazing team. Small practice so it feels like they are family when they know in depth…read moreinformation about my kitties. I have been bringing my cats here for over 10 years. Definitely recommend.

I've been taking my dog to this vet clinic and they have been nothing short of amazing. The staff…read moreis caring, patient, and truly treats every animal like their own. They always explain everything clearly, never rush me, and make sure my dog is comfortable--especially important since he has some arthritis issues.

Been taking our dog there for a few years, went by the other day for flea meds and they were…read moreclosed. Note on door said they were closing, phones are disconnected.

My dog takes a special medication and this office shut down with no notice. We desperately need her…read moremedical records so her new vet has a record of her past treatments and vaccinations. They have no forwarding information and no way to get ahold of anyone for records.

I discovered an epulide ( gum polyp ) on my Westie's canine tooth. I have been feeling doubtful of…read moremy previous vets capabilities, so I looked up the Yelp reviews for Cross Creeks Animal Hospital. I was impressed, so I took a chance and called. The receptionist said she didn't have any openings that day, but would call me if there was a cancel. Sure enough, they called that same day. I was so impressed with the staff and the routine for recording a new patient. They were so sweet and friendly. Dr. Jeff Shields recognized the polyp and froze it, then sniped it off. My dog was calm and seemed to be in love with him and everyone else there. Dr. Shields was kind, explained everything, including his views on care of teeth, and gave me good information about the Westie breed. This is my 3rd Westie in 35 years, so we were able to agree on everything. He is incredibly well informed! The cost for the visit was very affordable, and being retired for 20 years, I am grateful for that! All in all, I would recommend this office to anyone looking for a compassionate and competent veterinarian. Kudos to them!!

My dog has a lingering issue that I have taken her there 5 times with no luck. Instead of going a…read more6th at about $120 a pop, I called and asked if the Vet had any other recommendations, it pains me to see my dog suffer, I'm desperate for relief. 3 times during our conversation the staff member mentioned "You're free to get a second opinion", I'm thinking "no crap", who doesn't know they are free to go to another veterinarian? Felt like she was really saying they didn't want my business. So now I'm searching for a new vet, although I liked the physicians, a smart mouthed staff member ruined them for me.

I recently had a bad experience and reviewed them based of how I felt about the experience. I was…read morehappy that the owner took the time to reach out and discuss the issues with me. He agreed with me that it should have been handled differently by his staff and assured me he would address the issues with his staff, and make any changes needed. I am updating my review to reflect his concern about my experience and willingness to speak with me about my experience.

Staff members very unfriendly. Especially Chris the officer manager.Would not recommend. Did not…read moretreat us or our pet well.

our dog LOVES going to the vet at animal hospital of new albany…read more in addition to having a kind, quick and thorough experience every time we visit, we also took advantage of the puppy training classes offered. Morgan was AWESOME! even though each dog was a different size and progressing at varying levels, she took the time to provide individualized training instruction to each owner and even addressed specific trouble spots as needed. we would recommend the animal hospital of new albany to all dogs!

Awesome staff. Cora our Maine coon gets a little nervous with vet visits but she loves the low…read morewindow in the kitty exam room so she can hunt the birdies while she waits!

I highly recommend all the vets here. The staff is great too!! I also love Jodi the groomer. My…read morechocolate lab has been well taken care of for the past 7 years.

They got me in next day [as a new client] for an emergent, sedated bath for my cat and did a…read morephenomenal job! We could not be more appreciative!

I have taken my pet family to Dr. White for decades. First, with my bouvier. Dr. White was…read morephenomenal with my 96 pound bouv. The care we received was professional plus kind. Now on my third cat with Dr. White. The care and kindness have continued. Dr. White has always been calm and gentle with my pets. I trust her expertise. Her staff have always been kind and caring with me and my animals. She has helped me throughout the years with my animals and the care they need. Thank you

this is seriously the dirtiest and most disorganized vet I have ever been to, and that is saying a…read morelot. It is now near impossible to get an appointment, first of all, because of a bewilderingly rigid availability for basic appointments for only early morning or end of day (not great if you have, for example, daycare or school pickups and drops). The staff could truly care less - which makes sense as they seem to devote most of their time struggling with executing very basic admin tasks, like processing payment. When you are there, you will likely have an inordinate wait time, due to what can only be described as profound mismanagement and dysfunction and then will have to continue waiting as the staff try to figure out how to use their own systems (not a one time experience, but a matter of course over several years). They do not give prescriptions and charge for online pet med verification - but won't actually tell you this until you try to order some needed medications and wont be able to. I have no idea how anyone could give this place a good review - it is the absolute worst (although it is on the cheap side, so if you are good with saving a couple of bucks but killing entire days for basic appointments, maybe worth it).

Very cold and impersonal Dr. Geer and the staff seem to be very immature and extremely insensitive…read moretowards me during a most difficult time.I have the $80 they told me it would cost and then Dr. Geer said he would not do anything until I paid $84 in full prior to service, when I suggested that was tacky, they felt that was disrespectful and refused to see my dog. At that point I was glad to leave because I had a very strong feeling that Dr.Geer would do something sadistic to harm my pet prior to putting her to sleep.I hoped I found a good vet but that was not my experience...

The most unprofessional business I have ever had to deal with. After multiple issues (them calling…read moreme in regards to a pet that was not mine multiple times, them messing up my appointment times twice. They pulled the file for another dog during my dogs appointment and didn't realize it) I decided to switch vets. After three attempts to have my dogs files sent to the new vet, I just gave up. I have had the privilege of not dealing with them in three years. They called me up this morning to inform me that they can't fill my dogs prescription. I have no prescriptions with them. They are not my vet. I can only imagine they are once again mixing up patient files and they called the wrong person.

Great service great recommendations they came out evaluated my dog Duke for head tilt and…read morevestibular disease they handled him great were very nice and gave great advice and were very cost efficient. Love the mobile service they offer. They even recommended some medications that they have on site which is very convenient. I would definitely use them again. Thank you guys soo much!

The Vets came to my house to do check-ups on my cats (20 years old and 5 years old) full well…read moreknowing that they were about to permanently shut down. It felt like I was scammed out of $300 for the exams and then I wasn't able to get the medicine that my super senior should have had before his passing. Very bad business handling.

I've been here twice for guinea pigs and they are ALWAYS amazing with them. It's hard to find a vet…read morefor small animals and this place has great hours & great staff! Always kind, patience with the animals, explain well about what is going on with our piggy and they have reasonable prices. Highly recommended!

Terrible! They are so brief and unorganized. Had no regards for our 12 week puppy didn't give us…read moreclear directions on next steps for vaccinations. The vet also dragged him into the room after we asked to go into the room with him (bc he is still learning) and they said they had it handled, and then came out and told us he needed anxiety meds?!?