BEWARE OF THIS PLACE. They are nothing but scammers and liars! I took an iPhone in to fix the back glass and they replace it with a cheap back. They put a round sticker over where the apple is supposed to be. when I asked him he lied to my face and told him it was there and take it off in 2 hours knowing he was scamming me. THESE PEOPLE ARE CROOK!!! read more

Dr Phone Fix & Repair Plano - SCAMMED!!! - Mobile Phone Repair Near Me - Plano, Texas

While running through Walmart, stopped in to see if they could help, as I needed a new battery for my I phone. While we waited he installed a new battery. Price seemed fair. Service was completed. If I checked in sooner on Yelp there is a 10% off service. Only weird thing is after leaving and charging phone - a call come across from Main line China. I did not answer as I know no one in China. I guess that is the home of my new battery. So far battery working well no complaints. read more

Dr Phone Fix & Repair Plano - Right inside Walmart - Mobile Phone Repair Near Me - Plano, Texas

I highly recommend Dr Phone Fix, Plano for any cell phone repairs & great accessories too!! I took my daughter's iPhone to Dr. Phonefix & Leo was courteous, knowledgeable and fast in fixing the issues. Excellent service, quality of work and the pricing was definitely on the mark. Also, the location is very convenient (inside Walmart next to the vision center). I give them 5 stars Business phone 972-905-9645 Thanks for your help Leo!! Katrina B read more

I needed to get a screen replaced on my Samsung Galaxy S20 FE after a drop accident that shattered the screen. I talked to a lot of cell places around and visited a few of them. I remembered this shop in my local Walmart and talked with them. They are very knowledgeable and knew the phone. Since it is an older phone they had to order the screen/bezel assemble. Initial price quote was higher than others. I mentioned that a shop in Dallas was about $50 less and they priced matched. Took 2 days to get the screen/bezel. Came over on a Saturday to get the screen replaced and took 1 hour and 20 mins to complete the repair. Phone works great and looks like new again. Will definitely use them if I have a future need. read more

Went to this place last week to fix my iPhone 13 and pretty impressed with the way everything was handled. Expertise 5/5 Service 5/5 Responsiveness 5/5 Post Repair Support 5/5 Value for $$ 5/5 read more

DP was excellent! He fixed my phone that was beyond repair within 2 days. Now it looks brand new!! I've been here 4 times and all times they have exceeded my expectations in a great way. Very nice as well! read more

Great Service. Great at diagnosing problems and addressing them. Reliable fast service. ! Highly recommend! read more

Dr Phone Fix & Repair Plano - Dr.PhoneFix - Mobile Phone Repair Near Me - Plano, Texas

Do NOT use this company and these guys. They are dishonest and they make up stories. They kept my son who is special needs I pad and they literally did NOTHING to fix it. The owner assured that it was being worked on. He asked us to come and pick it up more than 8 times. It was never there. They said it had been repaired. Today I said wanted it back. He went outside and I was then given the iPad. They had not touched it. They played around with us for more than 3 months. The young man working in the front says he just started working there claiming no knowledge. This young man said the same story over 5 week. Please report to Walmart and Better Business Bureau. DO NOT SUPPORT THIS BUSINESS read more

Enough foot traffic that guarantee biz made for price increase and quality decrease. Smh ‍

We brought our mac on Wednesday morning to get an estimate for fixing an issue with the screen, they claimed they need to keep it till next day in order to locate the problem and quote us, we called on thursday to check status and they quoted us same pricing like Apple store so we decided just to take the mac to apple, we told the technician we will come pick the mac on friday morning, They open at 11am so we arrived at 12pm and surprisingly they claimed our mac is not at the store! The technician took it somewhere without our approval! Even though they knew we are coming to pick it up at the morning! 3 days to check whats the problem! Super rude and unprofessional!! Will not use them ever! read more

Sam replaced my battery, my phone screen, and charger for a very reasonable price and in a minuscule amount of time. 100% recommend.

Highly recommend for fast and painless experience. If smashed my IPhone X screen and Whit had me in and out and was so great to deal with. Thanks again Whit! read more

Dr phone did a wonderful job repairing my screen. I have used them twice now and have never been disappointed. I highly recommend.

Worst customer service I have ever experienced in my life. They do not greet you, they don't address customers standing in front of them. They will take calls in the middle of your transaction while wasting your time. I am not sure who the owner is but customer service and quality work is any businesses first priority. Not friendly or professional in any regard. read more

"Simple screen repair gone horribly wrong" Prior to my visit this past week, I had gone to this location three times over the past 5 years or so, with no problems. However, while I was waiting this time, a customer told me to check my phone out before I leave. I assuaged her saying I have never had any problems before. As soon as I left, my screen started shutting off. The gentleman working didn't close shop and attempted to fix the problem. The next day, I couldn't speak on my phone unless it was on speaker. I go and get that problem fixed. Later that day my camera on my screen will not work. The bottom line is, if your screen is cracked on any of your devices, DO NOT GO TO DRPHONEFIX AT WALMART ON COIT AND GEORGE BUSH IN PLANO!! YOUR DEVICE IS BETTER OFF CRACKED!!!!!! I had no problems with my phone, other than the screen, until I visited DRPHONEFIX. You will have far more problems and they will attempt to say your phone was damaged. Then I proved that my phone was completely fine, other than my screen, prior to my visit. KEEP YOUR RECEIPT!!!!!!!!!!!!!!! It must be new ownership because the manager, GOPDI is rude and inept at his job, nor does he do anything well but deflect. Do yourself a favor and go somewhere else if your screen is cracked, that is unless you want more problems and have the time to go back FOUR MORE TIMES!!! read more

Dr Phone Fix & Repair Plano - DRPHONEFIX - Mobile Phone Repair Near Me - Plano, Texas

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Online appointment within 30 minutes. New screen done in under 30 minutes. Cost-effective. Quick. Courteous. Highly recommended! read more

INCOMPETENT/MISMANAGED or DEFRAUDING/SCAMMING? Took my phone in for a screen replacement. They ordered the wrong part & then tried to blame it on me. Thankfully, their documentation and my receipt showed it was their error. They called me twice on the way home to ask for the right model number, which I already gave them and they already had. They told me, no, the correct number was incorrect after we'd just confirmed 10 minutes ago at the store that it was right. Maybe this is a tactic used on less savvy people to intimidate them and make them feel like it's their fault. I again confirm what we all know. They ordered the wrong part. Two hours later they tell me the cost of the job is going up a significant amount as the other part is more expensive. A quick search reveals they can be ordered for a similar price and not the excess they were wanting to charge. Were they unwilling to eat the cost of their own mistake and pass it on to me? Who knows. I tell them no. I'm returning for a refund. I'll let it go. The individual at the front stalls for 5 minutes with no one else in the shop texting on her phone (to I assume the boss) before helping me and telling me the refund was processed and will show up on my card. I say great. I'd like a receipt for proof of it. They can't print a copy. I tell them to take a picture with their phone. The individual then calls on their coworker and explains the situation. The coworker quickly looks at it and says they cant print a receipt for my card because I actually wasn't issued a refund. Did the employee lie to me to defraud me, or is the company so poorly run that refunds aren't an option on credit cards and they can't be honest with their customers? Upon further inspection, they discover the refund button was disabled for my order. They asked me to return later when the boss was out of his meetings. I refused to leave until I got my money back so they eventually give me cash. USE THEM AT YOUR OWN RISK. I do not blame the lady or gentleman they have working there. The store is at best incompetent, unprofessional, and disorganized with a broken system for processing orders and a lack attention to detail that their employees have to suffer through. At worst, they lied and tried to defraud me instead of being responsible and honest. If all of this was innocent and just a series of unfortunate events, why wasn't I given an honest assessment? The technician working there seemed solid. Otherwise, this would be 1 star. read more

Terrible Service. The staff was rude, did not fix my son's phone properly, we told him to check everything wrong with the phone and they told us it was going to cost $100 to have it all fixed. Today we went to pick it up and the screen was blackened in the corner, the owner said that it was because the motherboard was broken in the corners. We questioned him as of why he didn't tell us that before and why didn't fix it, his answer was "It still has the same value in market if you trade it" "I'll pay $20 for it". Are you kidding me? I don't care abouT trade value of it, all I wanted was it to be fixed for my son to be able to use it again and what I got was an absurd offer of $20 after paying $100 to get it half fixed. Would not recommend to anyone!! read more

Dr Phone Fix & Repair Plano - Mobile Phone Repair Near Me - Plano, Texas

I saw an ad from FB Market Place of iPhone 6 repair for $40 + free glass screen protector when call to make an appointment. I made an appointment but then ran late due to kid got out of class late. I notified and the shop was ok with me being late. Met technician named Kris upon arrival. He took a few a few of my info down and proceeded with the repair. Even tho I was told it'd take 20 minutes but it took less. The only thing was the shop ran out of the clear screen protector. Kris offered the privacy one or come back the next day but I declined. I opted for the charger instead. Over all, very impressive with the quick service, the nice customer service, and very fair pricing. I highly recommend this shop for your needs. read more

They replaced the cracked screen on my iPhone, but the cracked screen actually worked, I just Rd wanted it replaced because the cracks were unsightly. The new screen looks fine, but doesn't work at all!!! Replaced the battery with them which seems to be working fine. read more

Unreal. My phone was dropped in the parking lot in the rain and run over a few times. The guys were so sweet and I only had to pay if they were able to fix it. And they did so I am writing a review from my phone!!!! Brought an old broken iPad here too that they fixed!! Yayyy read more

So thankful I found this place! That helped me out so much when I cracked my phone! They were very quick to fix it and very cheap prices! I highly recommend!! read more

I stop by DrPhoneFix on Friday 13th I got two Samsung Galaxy s8+ Glass with LCD screen replacement, one of them got the back replaced too, with an iPhone s6+ screen replacement for a whopping $460.00. They curdious an efficient in replacing. The team is friendly and patient. read more

I wish there was a way to give zero stars as a rating. I am a bit disappointed to be leaving this review as I replaced a cracked screen with them once and was very satisfied with the service. However, I recently took in the same phone (an iphone 6s) to have the screen repaired but when it was finished the home button no longer worked when the phone was locked and the touchid didn't work either. This wouldn't have been that much of an issue as I understand that mistakes happen, but when I went in to have the problem rectified I had to speak with Shaun, the owner of the store, and ended up arguing with him for over two hours. He had his technician replace the screen again, but even after that the problem wasn't resolved. He then wouldn't admit that the damage occurred while the phone was in their care. What was possibly most frustrating was that he kept leaving to talk to new customers or make/answer a phone call rather than giving me his full attention. What should have taken thirty minutes ended up taking nearly three hours. After he said he couldn't do anything other than replace the home button (which wasn't guaranteed to fix the problem and would certainly mean the touch id wouldn't work anymore) I asked him for a refund of the initial repair, seeing as how the phone operated just fine before the repair and now, after the repair, wasn't operating correctly. He stated that it was impossible to give a refund as it was against company policy, even though he is the owner. After more arguing, he finally relented to give a refund after another customer walked into the store (so now he can give a refund?). However, then he claimed he didn't know how to give a refund through his point of sale system, so he spent another 15 minutes looking around on his computer and calling tech support to figure out how to give a refund before telling me that he would no longer serve me at his store (no worries there). Overall, it was a terrible experience and a terrible way to give customer service. I can't believe that Shaun apparently owns 47 stores (or so he told me). I wouldn't recommend that anyone take any of their devices to this store as not only can they not repair a phone correctly, they also can't admit a mistake. Again, I wish I could give this place zero stars. Almost three hours wasted and the phone still doesn't work properly. I haven't seen the refund show on my credit card yet either, so we will see about that. read more

A very good alternative to the usual repair stores. Quick and efficient, service was courteous. Will definitely recommend for phone related services. Since it is in the Walmart Premises It is convenient as well read more

I brought my IPAD mini in for a cracked screen as a result of my grandson dropping it. They fixed it and it looks brand new! This is the place to got for repairs! read more

Fast, easy, and inexpensive the people here repaired my cracked screen, replaced, my battery, and I received a discount on tempered glass screen for my phone and another phone that I didn't even get a repair on. I highly recommend them. read more

Horrible!! Do not go here! They worked on my broken phone screen for over an hour, even though they said it would take 15 minutes. When I got back my phone it had a weird light on the screen, and the proximity sensor didn't work. They weren't apologetic at all. Save your time and money and go somewhere else. read more

I came to this place to fix my screen. And i was surprised about the fast service and the price. I really recommend this place for anyone who have a problem about phone. read more

Great experience. The store opened at noon on Sunday. I was in and out by 12:40 with a great looking new screen on my completely busted iPhone 6. I will come back for phone and tablet repairs in the future! read more

Great service. They were able to fix my phone cheap and fast. They were very nice and id definitely come back

I ask to replace the keyboard on the laptop. They replace a so-called keyboard purchased from ebay with very ugly scratched on it. They do not check the brand new keyboard before replacing to my laptop. I told them to handle this ugly keyboard. They said they will contact the store on ebay and promised me the store will replace a new one. They promised to call me later. Two weeks later, I haven't received any call from Dr. Phone Fix & Repair. Since I already paid them in full, they never care about you. Two weeks later, I called them again to ask the status. They just said the ebay store said they cannot do anything for it. Are you kidding? If the keyboard is indeed ordered from ebay store with some reputation, it should not do that. I really doubt whether the staff has indeed contact ebay store. Or whether the staff just use a old keyboard with ugly scratch to replace my original keyboard, and ask me 65 dollars to purchase a ugly old keyboard. I am seriously doubt this store does some manipulation on the positive reviews posted, because I chose this store to trust this store due to the positive reviews from Google Review. Updates: I ask the staff to send the ebay store link and found the price is just 13 dollars. But he previously told me the keyboard is 45 dollars, and then ask 20 dollars for replacement fee. Do not trust them!!! read more