Erroneously placed my account for collections when theywere still getting paid! Never sent me a…read morenoticce, record keeping was abysmal.

Derek no showed the appointment he made with us. Did not text back when we asked if he was coming…read moreand did not attempt to call until almost Noon the next day. Completely unprofessional and lacks any kind of integrity. This is a large national company, not local. You cannot contact a human being. He also made up a lie when I mentioned how long it had been since the doctor had sent the referral he lied and said that Lauren had been trying to contact me for weeks. Ridiculous! This is 2024, very easy to check cell phone records and know if anyone has attempted to call. Complete failure of honesty and professionalism and a complete lack of customer service.

We purchased a scooter for my mom a couple months ago and it's been a huge help. The employees here…read moreare very knowledgeable and accommodating.

Stephanie helped me and couldn't have been sweeter…read more I purchased a gel cushion for my husband's wheelchair and an aluminum ramp. If we need one, I will be back to rent or purchase a hydraulic (Hoyer) lift for him. Clean, well lighted venue Courteous staff Ample parking out front

I had a CPAP machine with Aerocare. My doctor submitted a prescription for a nebulizer for my…read morechronic asthma. Aerocare canceled the nebulizer because it showed the CPAP machine was not turned in. I called and they wanted me to look for the receipt before they email the workers to look at their paperwork to see if it was indeed turned in. I felt like that should have been done instead of waiting on me. I called them every day, twice a day with no answer or when I did get through, the phone would hang up. I finally talked with someone and they needed me to bring the paper to them so they could scan it. This is an an inconvenience for me. The place is far and I'm still sick yet I'm still suffering had to go to the emergency room for breathing treatments because they canceled my machine. I don't think I should have to drive across town to give them a form that was given to me by their office but was not properly put in the system from KW, an employee from Aerocare. They messed up, not me. This is not professional at all.

Customer service is AWFUL. It's been months and still trying to transfer a prescription over to…read morethem .

Disorganized taking no responsibility for faulty merchandise. Unresponsive , liars and a customer…read moreservice that is inept. Encounter issues and they would assume you cancelled your account than offer an amicable solution. They have a faulty computerized ordering system that refuses to recognize the actual quantity of supplies remaining and will either short the quantity you need or send you twice the amount you need. If you do not order once the email ordering form is sent with a 5 day suspense they begin calling on the second day. If you don't answer they cancel your ability to use the automated system. The worst people to deal with for critical medical supplies

Good follow up on support. Delivered CPAP mask etc, as promised quickly via USPS with calls…read morechecking on my satisfaction.

I've been going here for about three years now. Very helpful staff, very responsive. Just recently…read moregot a new BiPap. I hate DME companies because with the exception of Home Care Medical they have all hounded me. Not so here, just take care of my requests.

My mother was discharged from the hospital with this company for hospice services. It was a good 24…read morehours before staff came out and my mother had not even been evaluated by them before she was discharged from the hospital. Staff came out asked questions and said they would be on contact with us. It's been a week and we have not heard from them and do not have service. Very poor communication and transparency.

TK called me and immediately solved all the issues I had with Carter. I appreciate her promptness,…read morecourtesy and professional manner. I highly recommend Carter Health.

The people that you work with when you actually get your CPAP machine are fantastic but everything…read moreafter that is a total and complete nightmare...three days and three calls and three messages left for three different people before I even get a call back, and then it was the rudest person alive that has no desire to help and can't even tell me what it costs to replace a machine that was broken by baggage handlers. Still waiting on the email she was supposed to be sending me yesterday. I can't believe Integris allows any of their affiliated facilities to be run this way.

Everyone was so friendly and helped me get everything I needed from my doctor. I look forward to…read moregoing back.

The staff is incredibly helpful and kind! Everyone I encountered was very attentive and…read moreknowledgeable. The whole experience was great! Would definitely recommend to anyone needing to get a CPAP or supplies!

Oh my goodness this place is an answer to my prayers. Endured the most painful process for almost…read morefour weeks with Sleep Remedies. In less than 24 hours Ventilate received my documentation, submitted to insurance and expedited my process so I can finally get my CPAP. Thank you so much Ventilate for your gracious and very friendly customer service. You truly do care for the patient and their wish to feel better.

Abbey has been great! I have had several dealings with her about C-Pap equipment and other medical…read moreitems and she has been both knowledgeable and helpful in ordering supplies and conducting exchanges. I've found the prices reasonable as well!

My doctor sent a prescription for a walker to them on August 17th. On September 10th I stopped at…read morethe store to find out the status of my prescription. I was told that they are private pay only and do not take insurance. It would have been nice if they had called me to tell me that shortly after they received the faxed prescription on August 17th.

Best Catheters on the market. They're completely self contained and least painful to use…read more 180 Medical has OUTSTANDING CUSTOMER SERVICE!

Customer service is awesome. Polite, friendly, helpful & knowledgeable regarding their product…read morewhich is always delivered on time. Altho I'm a new customer of 180 Medical, from what I've experienced thus far this company runs like a well oiled machine. JJM of Palm Springs, CA.