I needed a new AC unit for my townhome, and after having a few companies inspect my old unit, the…read morebest option was to replace it. I chose to work with Terrance because he was eager to secure my business and promised to complete the job quickly. To be clear, Terrance does not perform the work himself--he contracts everything out. He even lowered the price slightly, which seemed like a good deal at first. However, when it came time to pay, he added "taxes," which brought the price right back to what it was before he offered the discount. There was also no clear scheduling process, no courtesy calls, and no text notifications before workers arrived. For example, one day I came home from work and minutes later someone rang my doorbell saying they were there to take measurements--without any prior notice. When the installation took place, I was at work and again received no call to let me know what time to expect them. After the unit was installed on July 11, I had to follow up myself to ensure I had all necessary paperwork for warranty purposes. The installers also left behind a large box from packaging and what appeared to be a part from my old unit. Since installation, I have been trying to reach Terrance about follow-up concerns. I have sent multiple texts with no response and only received a reply after I called and left a message--18 days later. Based on my experience, I cannot recommend Terrance. His business practices are extremely unprofessional, from poor communication to lack of customer follow-up. I strongly suggest looking elsewhere for a contractor who values professionalism and customer service.

I called this company when my AC broke down in the middle of a scorching July heatwave. Two…read moretechnicians arrived, and within five minutes, they told me I'd need to replace the entire HVAC system and gave me a price on the spot. I told them I wanted to get a second opinion and some additional quotes. Later, I discovered they had taken the power disconnect breaker with them and then blocked my number when I called to ask for its return. I ended up calling Smiley's Heating and Cooling, who saved the day. Turns out, the problem was simply a loose power line under the house. The first company had stolen my power disconnect, which I had to replace for $500. This company is nothing more than a group of con artists, more interested in selling a whole new system than actually fixing the issue. Avoid them at all costs.

Called this afternoon because upstairs unit wasn't cooling and kept shutting off. Jason L. (the…read moretech) showed up just 45 minutes after I called the 24-hour service line. Within15 minutes Jason had sleuthed out the problem: the condensation pipe from the upstairs unit was clogged. He fixed and was gone in 35 minutes and the unit is back up and running.

We had Tommy Garner install a new A/C and furnace system last fall. They did an excellent job…read more We have no complaints. It is working great. Last week we had our annual A/C inspection done --- the first one as the unit is new. William Bunch was the technician who arrived to do the inspection. The office had called to say he was on his way. William arrived about 15 minutes later. He did a great job. He checked everything out as it is a new system. He was most polite and patient --- willing to answer my questions. So, once again, our experience with Tommy Garner A/C and Heat is a 10 out of 10. Will Bunch , the tech, was excellent. We will request him again for future maintenance checks. Thanks !!!!

This is the second time I called Mason and son to do plumbing work in my home. The technicians…read morearrived as they said they would and didn't waste any time completing the work with excellent results. each time the plumber Diagnosed the problem and completed the repairs quickly and professionally. They replaced a leaking disposal on the first trip and two weeks later I called them back to diagnose and make repair to a leaking toilet flange and seal. Highly recommend them and will use them in the future if needed!!!

Late last week I called to get a quote for my spicket repair job- the receptionist was very…read morefriendly who answered my call and took down my issue. Not even 10 minutes later I was called by Dave (I assume the owner) to discuss the issue in detail. He quoted me a max price for the job- which by the way was way less by 60 percent of the initial quote. This is a great surprise for me as a single mother who doesn't plan for repairs (I know it's terrible and I should). The plumber Justin was good with communicating his arrival time and was friendly the entire time he was there. I can be a talker and he didn't seem annoyed at all lol. I would definitely recommend this business and plumber as I had a great experience. I will definitely do business with this company again.

Outstanding Service from Wayne & Tommy at W. H. Parks Electrical…read moreI couldn't be more impressed with the work Wayne and Tommy from W. H. Parks Electrical did installing my SpringWell Filter System. From start to finish, their professionalism, skill, and attention to detail were exceptional. They walked me through the entire process, and made sure I understood exactly how the system would be set up. Their workmanship was meticulous -- every line, connection, and component was installed cleanly and efficiently. You can tell they take real pride in doing the job right the first time. What stood out most was their teamwork and courtesy. They treated my home with respect, kept the workspace tidy, and checked in with me at each step to ensure everything met my expectations. When the installation was complete, they tested the system thoroughly and explained how to maintain it moving forward. My water quality improved immediately, and I have complete confidence in the installation thanks to their expertise. If you're considering a SpringWell system or any electrical work, I highly recommend Wayne and Tommy. W. H. Parks Electrical is lucky to have such knowledgeable, dependable, and customer‑focused professionals on their team.

After bing out of AC for the past week, Wayne was able to diagnose AND repair my AC the same day…read more Very responsive and professional. Will definitely contact him for future service

I called this company in a panic about not being able get my pilot to light on the water heater for…read morea house that was closing the next day. The guy called me back and said that even though they don't have any availability, he would run by to help me out so we could get to closing the next day! I was so happy! No other company went above and beyond like that! While we waited, we ended up getting it working and and when I called back to tell him and thank him, he wa super nice about it and happy for me! I will def add this company to me and my agents list of contractors!!

Our heat pump stopped working on Saturday, January 22 and we did not have any heat in our home. On…read morethe recommendation of a friend, my husband and I called K T Sterling Mechanical and requested a service call at 9AM. We were told a technician would call us. At 3PM when we had not heard from anyone, we called again, saying we had no heat. This time, we were told that our call was being referred to a manager, who would call right away. the temperature outside was 30 degrees and in our home it was about 50 degrees. No one ever called. Ever. We are not unreasonable people. We certainly understand if the company did not have a technician available to help us on a weekend. But it is not right to tell folks with no heat to expect assistance if it is not coming. We are very disappointed.

I have had a main contract with Riverside for several years and I am more than satisfied with their…read moreservice. Recently, I decided to replace my old gas furnace and A/C . After doing some research on costs, I went with Riverside. They scheduled the replacement almost immediately and completed the work in one day. I highly recommend this company.

I contacted his company on Sunday about a AC problem I was having. They didn't really know much…read moreabout my problem because I did have a Nest, which they are unfamiliar with. The gentleman that helped me, I can not remember his name at all; gave us many different options about the wiring over the phone and tried to help us about to the best of his ability considering he wasn't able to come that night. Overall, he didn't need to try and help us; but he did give us advice on what we could do in case. Thank you on call guy that assisted us!

Hard time getting ahold of but in the end they worked with our schedule and got everything working.read more

From the owner: Veteran black owned business designed to help others with great customer service experience and…read moreaffordable cost.