Not gonna lie This…read morewas one of quickest and most pleasant home service calls I've ever had. My AC went down on Saturday. I called Pride Mechanical on Sunday and left a message on their non emergency voicemail. They called me first thing Monday morning, and we set up an appointment for a timeframe that worked with my fairly busy schedule for that day. Really convenient. Got a text saying they were on their way about 5 minutes after the 3 hour appointment window started. They were at my home in like 20 minutes after receiving the text. The inside of my house was kind of messy, but they didn't even need to come inside. They were able to go straight to my units and start their diagnostics less than 3 minutes after arriving at my home. Within about 15 minutes they had successfully figured out and fixed the problem. I could not have asked for a better experience. I was very grateful and impressed. The technicians were polite, friendly (and not aggressively friendly if you know what I mean), and did a great job discussing my HVAC system and answering my questions without getting overly technical or insulting my intelligence by being overly basic. As AC repair experiences go, this was the best I've ever had. The speed of service and professionalism was first class all the way.

Great experience with Pride tonight. Was out of town. Got a call from our house sitter that the AC…read morewas out, made a call to Pride and they dispatched someone within 30 minutes. Our champion was Kash, he called me on his way out there and kept me apprised the whole time. He solved the problem in a rainstorm, got the system up and running and was a true champ! Got to hand it to Kash, great service, kept us informed throughout!

It was time for my cooling maintenance and Morgan came to make sure everything was working…read moreproperly. I had to work, so he called me on FaceTime to make sure he had the right key for the gate to the back yard and he took care of everything, including giving my very happy dogs a treat! (They love him!). He called me when he was done to let me know everything was good and he locked up. Great value for the maintenance plan, and we love Morgan!

This was the 3rd time I have used Fusion, all for different reasons. I will never use another…read morecompany! Always fast, pleasant, honest and as a single female, I'm thankful they have never attempted to upsell with service not needed. Thank you Jose for getting us cooled off in record time! C Delaney, Chesapeake

The absolute height of professionalism, honesty, and integrity! Jorge and Brian have been…read moreperforming routine maintenance on my unit for the last few years, after I initially called Chesapeake Heating & Air Conditioning because my 1-year-old unit was blowing warm air, and I thought it had already died or had a major Freon leak. Brian walked in, took a look at the unit and said he knew EXACTLY what the problem was five seconds later. He saw the float valve was popped up on the drainage tube (which I didn't even realize was something I needed to be on the lookout for ). He cleaned out the drainage tube and the rest of the unit for good measure, and I appreciated both the quick assessment, resolution, and education he gave me on maintenance during that visit. I signed up for their twice-yearly maintenance package that day, and I've been a happy subscriber ever since. Jorge has come to do the maintenance the last couple of times, and he is thorough and equally as knowledgeable as Brian. When he had a concern about the air flow coming out of one of the vents, he was quick to volunteer to crawl under the house to take a look at the duct work, and I really appreciated his honest assessment of it. The insulation is starting to fall down and wear out, but I was pleasantly surprised to hear that I could save up a few more years before the ductwork would probably actually need full replacing, and he gave me a ballpark figure based on the square footage and number of vents in my house, so I can plan accordingly. Much appreciated!! A company that employs people with such knowledge and integrity is a company that will have my business for decades to come. Their twice-yearly maintenance for heating and air conditioning is easily one of the best (and surprisingly affordable!) investments I make each year. Worth every penny!

I had the experience one hopes to have from an HVAC service company. Called Saturday afternoon and…read morethey arrived first thing Monday morning. I couldn't have asked for better treatment from Bailey (& Michael). They were courteous and kept me informed every step along the way. Bailey (& Michael) obviously knew what they were doing & finished in good time. They also gave me a fair price. I'm signing up for twice-yearly maintenance checks. Read the other reviews here. I agree with every one I read.

They have terrible customer service, I would not recommend this company!! I have had a unit…read moreinstalled they took five times to get it running. I had to call and call again to get them to respond. A 19,000 dollar unit took months to get straight. They would tell me there were many calls ahead of me after I had paid in full!!

It may be September, but we are still a few weeks maybe even a few months away from Fall weather. I…read morewoke up to a hot house the Friday morning before Labor Day. I was so worried that I was about to have a three day weekend without AC ahead of me. Thanks to Connor Air Repair (and my landlord for scheduling the appointment) I'm up and running again before 2pm! Not only did the technicians take care of my issue, but they also went above and beyond to clean the unit and do other more "preventive" care. I really appreciated the social distancing measures that the technicians took as well. Including not having both in the house at the same time unless necessary, wearing masks, maintaining as much physical distance between myself and them as my tiny living room would allow. Both technicians were friendly and respectful of my property while on site as well.   My house is already two degrees cooler since I started this review!

After dealing with recurring drain backups for years, I had several companies come out to inspect…read morethe problem. Unfortunately, most of them would simply snake the line and move on without determining the actual cause. Recently, the issue became much worse. The drain was moving extremely slowly, and water began overflowing. I called Kellam, and their team responded quickly. What impressed me most was that they didn't rely on guesswork. Instead, they performed a camera inspection of the drain line to identify the root cause of the problem. I'm very thankful they did because they discovered years of buildup in the line, as well as a broken section of the pipe that had been contributing to the ongoing issues. Their technicians took the time to explain everything clearly and helped me develop a practical plan to clear the drain and install a pump system to improve water flow and prevent future problems. I've trusted Kellam with my HVAC needs for years, and now I'm equally impressed with their plumbing department. Their professionalism, expertise, and commitment to finding real solutions set them apart from other companies I've worked with. If you're looking for a reputable, honest, and knowledgeable company, I highly recommend Kellam. They have earned my trust once again.

Not a fan. We've worked with Kellam Mechanical several times over the course of two years and…read moreservice seems to have gotten worse with every interaction. We've had workers come into our home who had no clue what they were doing, left parts laying around instead of plugged in where they were supposed to be, and behaving in ways that I'd just say we did not care for and were very surprised by. When we called we'd get no response after multiple attempts, emails would go unanswered, and on and on. The more interactions, the worse the treatment got. When we looked at the DPOR website that checks licensing for the State of Virginia, we quickly learned that the actual company had either been bought out or taken over or merged (however you want to say it), by some company. I don't know the reason(s) for what in my opinion is unsatisfactory customer service or if being acquired has anything to do with it; but....yeah.....in a world gone insane, I don't need the drama of no responses after multiple calls and emails and service I find unacceptable.

I have on three separate occasions tried to get a quote for a new system from JT Mechanical. Have…read moretalked to the boss/owner who shared he was setting up his best sales guy and would give me a time. I've reached out 3 times to try and get the appointment lined up with no joy. Have worked with them twice in the past with good results. Have no idea why they won't get bk to me, but if this is how it is before a large purchase i fear the worst if i made one and there was an issue.

Who needs Angie's List when you can have YELP for free. We returned home from vacation to a very…read morecold house late on a Saturday evening. I let my fingers do some walking on the YELP pages and found JT Mechanicals to be well reviewed. Thank you Lance and Mary R. for making my decision easier. I left a message on Sunday hoping for a call back Monday morning but no....I got a call back within 2 minutes. I assured Jeff that we had a toasty fireplace and an electric blanket, we can wait until Monday am. He was punctual and came with very cute booties to cover his shoes. Jeff verified that my husband had done all the resets listed on the furnace properly and that we needed a new logic board, ugh. He then drove to the Trane Parts Store, brought it back and installed it. We felt that the service and labor charges were on par with what we expected. Quick reply, fast service, punctual, neat and clean, fair price. What more could you want? His truck says Heating/Cooling/Plumbing.

Quick correspondence and smooth installment, Thank you for your service, we appreciate it!read more

Put out a request for service Saturday, and Rescue Air was the first to respond. A technican came…read morewithin 14 hours, a Sunday morning to diagnose and fix the issue we have having and give us sound recommendations going forward! I was appreciative for the short-fused response, information and friendly service! James was amazing and my dog liked him!