I was very lucky to be able to get a same day appointment when the urgent care I was at decided I…read morereally should see an ophthalmologist for my swollen infected eye. I was initially helped by an optometrist for some preliminary screening before the doctor came in and she was great. Personable and kind. Then I met with Dr. Pingree who was able to diagnose the problem. He is very personable as well and easy on the eyes and I felt like I was well taken care of. Going back in 2 weeks for my clogged oil gland to be drained. It could have been a much worse problem. I really looked like hell.

Highlight = Dr. Young…read more This is the best eye care exam I have ever received in Utah and maybe anywhere in my life. There's a doctor here who reminds me of Patch Adam's. He is kind and patient, treats his staff well (even if they failed to recognize his kind training queues ). He happens ta be rather funny as well. My children would be at home under his supervision. The blonde woman who first took care of me was amazing and the Hispanic(?) lady who helped me check out saved me by calling out before I could leave that I had forgotten my prescription paper I needed for my job. Did I ferget ta mention the front desk attendant was always smiling authentically and described the forms I had to provide for my first time visit with precision? The selection of eyewear looked like it'd be worth seeing and I plan to shop at this eye care center in the future because of the team working there.

I have the possibility of going blind tonight because of these guys! I started having visions in…read morethe morning and I called in for help and they told me I absolutely had to be seen by them today but to come in at 4 PM. They demanded insurance when I walked in, and I spent 50 minutes on the phone, looking it up to them before they finally informed me that they needed my health insurance instead of my vision. It took me five minutes to get my health insurance information when they inform me that it was too late and they were closing for the day so I had to go home and just hope I don't go blind. Stay away from this clinic at all costs!!!

Had the best appointment here at Alpine today! The manager helped us find a frame for my husband…read moreand really cared about us liking them. They have many options including blue blocking light and lighter weight lenses. Progressive lenses and ones that turn from dark to light, light to dark, in the sun. Many frames and options. One we liked was a nylon frame that is more lightweight and comfortable. Thank you for such a pleasant appointment! Definitely recommended! :)

I am well pleased with my eye care here. The office space is great; it's on the first floor near…read morethe west side of the building and conveniently located. During my exam, I could hear the doctors next door talking to their patient... but that was really the only criticism I had! They had so many machines I hadn't seen before and some traditional technology I'm used to. No need for dilation either! They spared no exam for my eye health. The cost was very reasonable! I get eye exams yearly and they went above and beyond most other places I have been. I don't have vision insurance by choice, and they happily gave me a lens prescription and measured my PD as well without giving me the run around. They also helped me with the possibility of contacts and even tried some on, which I just couldn't tolerate but haven't completely written off due to the amazing staff. The glasses here are pricy; However, you're paying for a service that other places wouldn't do for you. I would've gone to Costco or somewhere less expensive but the staff's amazing customer service is worth the extra cost. I had new piercings on my ear cartilage that were being snagged by my old glasses; Athena sat with me and found me some frames that would work with my piercings and I bought two pairs! I didn't even know the frame's legs mattered so much. She even went above and beyond and adjusted my existing pair and fixed and adjusted my old favorite pair that I bought elsewhere to be more comfortable while I waited for my pairs to come in. She took her time to help me and you can absolutely tell how much she loves what she does and is willing to help you however you need it. She requested a rush for me as well for free and I really appreciate the willingness to help! The staff is gold and they joke around and appear happy to be there so I'm recommending everyone to this place!

I ordered my glasses two months ago and still have not received them. I called and was told i would…read moreget a call right back or text with details on what's going on. I never received a call. I called back left a message, never received a call back. I could have gotten some sort of follow up. It is a big in convenience that I have had to wait so long to get my glasses.

I recently switched to Dr. Bradley Rice and Hidden Valley Eyecare after years of going to another…read moreOptometrists. I was thoroughly impressed with both Dr Rice's knowledge, professionalism, state of the art equiptment, and overall appearance of the office. He educated me on all sorts of eye conditions, why my vision could be the way it is, the risks of not caring for my contacts and eyes the way I should be, etc and most importantly he was realistic. I was very impressed with the equipment and technology he uses in order to run the eye exam. He seems very up to date on all things eye care related. They have a great selection of glasses/sunglasses as well. Thanks Dr. Rice!

My family has been so happy with Kristine and the team at Hidden Valley. I have to admit that we…read morewere simply driving by and had "put off" getting my daughter an eye exam over a year ago. Well, we stopped and were so happy we did! Their selection of frames is almost as good as their caring and family oriented service! We found very quickly that we were and ARE much much more than simply a patient, and that Kristine treats us much more like family. And, similar to any family, everyone is different, has "good days" and "bad days" and Kristine has been SUPER accommodating and understanding. With everything going on in our society and the COVID protocols, she took the time to text my wife many times. Where we still had concerns, she personally called and spoke with my wife and to come to a mutually agreeable solution. WOW! This is unfortunately so I heard of in today's world and Hidden Valley deserves a chance to show you how different they are! Stop by for a visit and you'll never go anywhere else. 5-Stars way way up!

Absolutely excellent. I've never been so impressed with an optometrist and a team. I've struggled…read morewith my eyes for years and today I got a different, yet very seemingly simple answer. The doctor looked at my entire case - including medications, quality of my vision, etc and I feel like I'm moving toward better vision. The team was excellent - so kind, very positive, super organized. Very clean office. I'll be a long term patient. Highly recommend!

Looking for a new optometrist?! Go to Visionology!…read more I found Dr.Peterson after reading all the great reviews on Yelp and Google, and he did not disappoint! Dr.Peterson was super professional and welcoming! Angie, one of the front office staff is also super kind and always there to give you suggestions when picking out frames. She is also so fun to talk to.

Terrible receptionist, "manager" she claimed she was until I spoke with the actually manager. I've…read morebeen in store 3-4 times the past year and she is always rude, doesn't even try to help or answer questions. So put out to have clients that she leaves the door closed and glares or rolls eyes if you open it. Today was the worst though. She belittled us for scheduling an appointment without knowing that they don't partner with our insurance, when I actually had! And I've used it there multiple times, same network, same plan. Tried to charge us a cancellation fee for wasting her time. Before booking, I knew they were separate from Costco and I used their own website to confirm insurance, co-pays and all. This girl refused us and was completely wrong and so rude! Later when I yelled at the manager about her behavior he was defensive until he looked it up and confirmed that our date of birth and plan matched their own system and previous records to see we were correct and he apologized for her behavior. But this is beyond ridiculous to be treated the way she does every time. I'm stupid for returning hoping it would be a different person, but not anymore. He has lost our business and that of many other people by the looks of it just because of her behavior and lack of attempt to even look into the one single insurance they partner with to see we were covered there.

If you want any kind of care besides vision correction, forget it. Decieving as I went in for my…read morevision check, had an eye infection brewing and I was told I would have to go to an Opthamologist. When I asked if he wasn't able to presribe, the answer was 'he chooses NOT to treat any medical issues". What a waste of time and now I have to go find another Dr. , make an appt.(who knows how long I'll have to wait for that), pay for another visit, all while I have an active eye infection. NOT HELPFUL.

I've consistently received excellent care at Rocky Mountain Eye Care. Both doctors I've gone to…read moreover the years here at RMEC have been highly knowledgeable about all kinds of vision issues. They rightly deserve their good reputation for excellent level of care. My doctor, Dr Murdock, is very patient and explains things in ways that are easy to understand. He's taken the time to discuss my eye health, and gone over my scans/images with me. He's even used visuals to help me decipher some of the weird symptoms I was having. As a result, I left my most recent appointment feeling reassured about the unusual vision issues I'd been experiencing. The staff is amicable and sincere - the receptionists, the billing dept, assistants and doctors. They're a great crew to work with.

I left this office in tears after an incredibly disappointing experience. From the moment I…read morearrived, the atmosphere was unprofessional; the receptionist and nursing staff were openly whispering and gossiping about patients within earshot of the waiting area. Beyond the environment, the billing practices felt predatory. I was charged a $65 'contact fitting fee' despite having worn contacts for 20 years and not requiring a new fitting. To make matters worse, they didn't present me with the fee form until the end of my appointment--after my eyes had been dilated. I literally could not read the document I was being asked to sign. To top it off, I was sent out into the light without being offered disposable sunglasses or any post-dilation care. I would not recommend this office to anyone seeking professional or compassionate eye care.

I've been a patient at Invision for over 25 years. The eye…read moredoctors and their staff are great however, the optometrist office has become a disaster. The pair of glasses I got are useless. Got my glasses and I couldn't read with it. The measurement was off. They re-did it and now I cannot see far way. When I put the glasses on, it makes me dizzy, my vision is out focus. I explained that the frame I got does not work for me and they would have to make it right in finding a solution. Their response: crickets....

Absolutely absurd experience at Invision. I didn't know an optometrist office could be run poorly,…read morenormally it's a pretty straightforward once a year event but this has definitely opened my eyes (pun intended). I had to call 4 times across 2 days before I got ahold of someone here and never got a call back. On the 5th call, once I did finally get ahold of someone, 15 minutes into the call I still didn't have an appointment and had to go to a meeting and asked them to call me back in an hour which they agreed to do. 4 hours later after not receiving a call I had to call back in twice more over the next day to finally get ahold of someone and start all over once again. All I needed was a standard annual appointment and a corneal topography. They stated that this was no problem and part of their routine annual exam anyway. The next day I got another call from them in which they said (direct quote) "I'm just wondering why you want the corneal topography..." firstly, that's none of your concern, secondly, you already stated it was standard practice so why does it matter? 2 days before my appointment I get another call which I miss and they left a voicemail saying they moved my appointment a day earlier (without my permission) but I decide I'm already this deep so let's just finish it out. I show up to my appointment and the receptionist says that my appointment is tomorrow (the original time). At that point I cancelled my appointment because this is just insanity. You would think it would end there but 2 hours later I get a reminder for my appointment which I had canceled in person earlier that day. I have no idea how this place is still open, maybe the doctors are phenomenal. I truly can't speak to them and their expertise as I couldn't even get that far. You need a complete overhaul of your entire operating procedures. Good luck!