I was immediatly impressed with the representive I spoke with; Shawna McGeough. She was kind,…read morepatient, understanding and got everything set up for me within 2 days. She also walked me through the proceedure for cancelling my previous insurance. I was recommended to your company from a friend/neighbor of mine. So glad I took her advice.

My husband and I bought a home in St. Albert two years ago, and his parents stayed living in his…read moreEdmonton home. We needed coverage for our new home, and our realtor recommended Plains Insurance for quick and simple. They were quick and simple. So simple, that when it came time to renew our Edmonton address coverage, we emailed some questions and got a response right away with a quote from Plains Insurance. We signed and paid for the year shortly after. I cannot possibly explain the nightmare this could have turned into. I received the renewal info and thought it was odd that it only had our St. Albert address on it - not the RISK address in Edmonton. I thought this was odd, so I called Plains and spoke with Adrienne. She mentioned the St. Albert address but could not find the "Risk address" anywhere in the system for about fifteen minutes, my guess was that she likely went through past emails to find the initial quote/address we received by email last year. She said the system had the already insured St. Albert address as the risk address, but assured me that it was still insured as the Edmonton address and said the price was the same because of this fact. She said new paper work with the proper address attached would be sent out shortly, BUT THE PRICE WOULD BE THE SAME. Imagine my surprise when three days later I went to pay the insurance for this year, and was informed that with the POSTAL CODE change, the rate went up almost $100 dollars. Uhmm... postal code change? Now I'm confused. So my Edmonton home WAS NOT insured for the last year, but rather you somehow found a way to insure my St. Albert address TWICE? No, Adrienne assures me there would have been no issue had we been in the unfortunate situation last year where we might have had to file a claim against the Edmonton home. She says they would have just told SGI about the mix up and they would've covered it just the same... I'm not sure if y'all have had to make an insurance claim against a property in the past, but it is literally ANYTHING BUT EASY. She further went on to say that if we had updated the last years forms postal code, we would have to pay more because of the price difference - this makes zero sense when you are claiming there would have been no issues in the case of a claim. Insurance companies want their money - they don't care if a broker made a mix-up with the wring postal code. If an insurance company can get out of paying, they will - and I wholeheartedly believe this would have been a way out for them. Call it a hunch, I don't think Plains would have covered us in that event. This was a nightmare experience, made worse by being charged almost $100 more than my initial quote for something that was the mistake of the brokers. The only thing that would have made this experience worse, is if something had happened to the home in the last year, and I genuinely don't even want to imagine what that would've been like. Furthermore, when I gave Adrienne the info to pay, I asked if I could be refunded the unused portion once I find someone else to go with (she knew how unimpressed I was with this mess). She proceeded to ask me (in her usual condescending tone) if I would like a cancellation slip emailed with my receipt to make it easier. Obviously, but I think you ought to know your customer service is SERIOUSLY lacking. I requested a cancellation slip for each property, and will start looking for quotes elsewhere immediately.

We have been dealing with Armour Insurance for a number of years now. They have always provided…read moregreat rates on home and auto insurance. We recently purchased a new vehicle and would be taking delivery in a few days. I emailed our personal account manager Kerishea P Ebanks and was waiting to hear back. Seeing as we were in the area we decided to stop in the office and take care of the change to insurance. We learned Kerishea was not in the office that day so another account manager Danielle Stephenson stepped in to help us out. Danielle was very approachable and professional. She was able to make the necessary changes to our policy and provide new insurance cards so we could register our new vehicle. We received full coverage on a new 2022 vehicle with a minor increase to our premiums. If we were not impressed enough, I noticed Karishea had responded to my email and was ready to take care of us even though she was not in the office. It should not have come as a surprise as Karishea has always been very good with us. It was clear we are in awesome hands with all of the excellent, knowledgeable staff at Armour Insurance.

The receptionist was great. The broker was very much "the computer says $400/month" and wouldn't…read morereally entertain other avenues. I have had a driver's license for over twenty years with a clean driving record. I'm a licensed healthcare professional, a union member, and university graduate. $400/month makes driving infeasible for me, and I'm sure most people. Disappointing to say the least.

After preparing tax returns for myself and others for a number of years, i asked a trusted friend…read moreto recommend a tax service when thingas became more complicated. He said Regal Tax Services do an excellent job, and he was right! Lara Horvath did an excellent job and was far ahead of any questions I raised. I would not hesitate to recommend such a fine company. My wife and I will return next year.

I met with Zachary Holtzman regarding questions about business taxes. He was a WEALTH of…read moreinformation and provided alot of guidance. HIGHLY RECOMMEND!!

I've got nothing but good things to say about Scott Hunter Moffatt. He's always been there for us…read moreon a personal and professional level and he's a key team member :)

They have always done a fabulous job for my entire family and are extremely knowledgeable and…read morefriendly. They have always been helpful and provided solid advice. I honestly can't imagine a better place. Thank you to all for being such great people and a great company. Looking forward to many more years. The Millers

Has done a great job for me for years. Reasonably priced and diligent. Saves me money.read more

cannot recommend Paolo Araneta and DND Insurance highly enough. I approached DND Insurance with a…read morecomplex insurance history that other brokers found difficult to navigate. While competitors were dismissive, judgmental, and quoting unacceptable six-week timelines just to draft a policy, Paolo delivered a solution in just 36 hours. Paolo is exceptionally knowledgeable and used his personal connections within the industry to expedite a process that everyone else said was impossible. He was thorough, direct, and completely non-judgmental regarding the situation I had gotten myself into. It is clear that Paolo genuinely cares about his clients' outcomes. This small company has outperformed the larger agencies by a landslide, doing the actual productive work required to get me back on the road. If you need a broker who is efficient, respectful, and results-driven, contact the team at DND Insurance.

Great service Paolo helped me with everything I needed and got me insured the same day!read more

Samantha has done my taxes for three years now. Her service…read moreis excellent and her tax knowledge is stellar!

Professional, knowledgeable, and personable. Ryan did taxes…read moreand accounting work for us. Everything was smooth, easy and decently price. recommend his companies service. 10/10