Okay, everyone hates to pay for insurance. Right? So why do I give ARC Insurance Brokers 5 stars?…read more Because they have phenomenal customer service, great expertise, and they really make me feel like they have my back. I used to deal with AMA insurance, but I got tired of being treated like a number and facing repeated increases despite never making a claim. I kinda felt like they just took my business for granted and had a "let it ride" attitude. I knew what I wanted from an insurance company/broker. I wanted to feel like they were ACTUALLY shopping around for me for the best deal among reputable insurance companies. I finally felt that I found that when I called ARC and spoke to their representative Tyson Lush. Tyson took a lot of time answering my inane questions. He even arranged for a conference call so that both my wife and I could talk to him without having to visit their office in person. We are both busy professionals, so we really appreciated that. Tyson is a very good listener who takes good notes. Never once did I feel any pressure from him. If anything, he would let me know the best places to look to save money. This is exactly what I was dreaming of! For example, Tyson recommended how we could save a substantial amount of money by splitting off my (newly licensed) daughter into her own policy. This was very counter-intuitive, but he was right! I'm so glad I stumbled across this company. I just hope their success doesn't change their focus on customer experience and satisfaction. Keep up the good work guys!

From the owner: Car / Auto Insurance - wide range of discounts & coverages for vehicles…read moreHome Insurance - affordable protection for your house, condo or apartment Life Insurance - financial protection for your loved ones

Not helpful at all, don't have any answers. Rude and interrupted me the whole conversation. My…read moreAuto-renew registration didn't auto renew and I got an expired registration ticket!! What is the point of auto renew if it doesn't auto renew. Well they certainly couldn't tell me!

I have been waiting since July 3rd to pay for my insurance & today is July 21st. Kim steffler from…read morethe edmonton westlock branch has stopped answering my emails. I am not sure what to do. I have signed my contract online, but they haven't gotten back to me so I can pay for 18 business days.... am i covered? Do I have insurance if I haven't paid? I hope somebody from drayden insurance will help me please!

If you are looking for an auto and home insurance, Statefarm callingwood is the place to go. Quick…read morequote, accommodating agents and fantastic customer service.

From the owner: Our mission is to act in the best interests of our clients. We offer the best protection available,…read morehelp our clients manage the risks of everyday life and support them in the pursuit of their goals

Got my free needs assessment done by Paige, she was very professional, no beating around the bush…read moreand didn't push anything on me! We figured out a accident and sickness plan Taylor made for my lifestyle for a surprisingly low cost! Woukd recommend to anyone ! Thanks Paige!

From the owner: Comprehensive low-cost accident and sickness coverage provides essential protection whether you're…read moreon the job, off the job, or enjoying recreational activities. This type of insurance ensures that you are covered in a variety of situations, offering peace of mind without breaking the bank.

was with them for just short of 30 years. had critical illness insurance and life insurance till…read morethey eliminated it in 2008, not sure how it happened. but then the worst happened and no coverage, investigation... nothing. I will never go through them again!!! I have tried to just talk with them and either got hung up on, transferred to someone who wasn't even there, voice mail that you can't leave a message and was told they would get back to me and never did. this happened for years trying to get this straightened out. this is an awful company to deal with, my experience anyway.

The review written below was an experience a year ago. I just find over the years being a customer…read morethe prices seem to be creeping up. Thats why less one star. Yet, I still feel reassured that TD will take care of everything as they had in the past for me. Many times this week calling into the centre with questions about my auto and home policies, have not been on hold for more than a minute. Great customer service over the phone (especially during daytime hours). Had a claim in 2017 and the TD Insurance Auto Centre was new at that time. Wonderful idea! One stop to meet with an adjustor, vehicle repair, and rental. All in one building, all in one place. An experience that was hassle free, stress free and one of the reasons that keeps me from leaving this insurance company. Though I still think its a good idea to price compare/ service compare for the best value for your money, I think from my own experience it is a good reputable company to be with. (Original review written on Google Review a year ago)

When you hear Insurance Broker, you pretty much assume they are all the same, am I right? Same…read moreservice, same access to insurance companies, the same experience at the same rates. Can I let you in on a little secret? They are not all the same. Like you, I have been dealing with insurance brokers since I got my license and bought my first home. I too had experience the same old same old for the past 3 decades. That was until I met Maria Spadafora of Liebel Insurance. Never have I met someone so passionate about insurance and most importantly, saving you money! I am serious, have a conversation with her, you will be amazed and bewildered that an amazing woman such as her, would be into...insurance. Maria helped me and my family save over $700 per year in home and auto insurance. When I told my wife that we saved money and got better coverage...well needless to say she was looking at me in such a way that reminded me of our wedding night, ifyouknowwhatiamsayin! I cannot recommend Maria Spadafora enough. She is an amazing person who truly looks out for your needs above her own. She truly wants to help you. Nowhere else will you have someone in the auto & home insurance business who will truly look out for you.

This has truly been one of the worse experiences for me. I cannot stress enough how much you should…read moreavoid this company. It has caused me nothing but stress, time away from work and financial hardship. My broker has changed multiple times during my 1 year being insured with Leibel. I actually don't even know who my broker is because I am always receiving contact from other people. The broker I am constantly referred back to (Chelsea Thomas) has some of the worse attitude and customer service I have ever encountered. She truly should not be in the industry as you can tell that she doesn't enjoy her job. She constantly has a poor attitude and is extremely difficult to contact even for other brokers. She has been nothing but unhelpful and rude to me. I have been told multiple things by multiple people looking for resolutions but I am always brought back to Chelsea who ultimately tells me nothing can be done. She has actually done NOTHING to assist me other than telling me "she can't help". That has been the furthest extent of conversation from her. I almost wonder if she knows me personally and has some type of vendetta out for me, because I really have never been treated this poorly not even by her co workers. This company has taken over $900 from me that was unauthorized. They did not provide me informed consent, and are now being so ridiculously unavailable and unhelpful it's just mind boggling. It's crazy that it is easier to file a fraud claim with my bank than it is to try and just resolve the issue with Leibel. I am hoping this review will get my situation rectified as I was nothing but a good client who paid on time. At this point, I will not be recommending this company to anyone. If no resolve is made or contact attempts returned, I am just going to proceed with my bank, I will also be filing a complaint against the broker with her association as well as contacting the BBB to complain. If the news is willing to take this story, I will also be doing this as I don't want anyone to suffer the stress I am dealing with. This has had such a tremendous impact on me, truly I do not even know the words to try and explain the gravity of how serious it is that YOU AVOID LEIBEL INSURANCE. PLEASE FOR YOUR OWN SANITY, do not make the same mistake as me and proceed with their insurance. Look for another company even if it's more money monthly, it will be worth it in the long run.