The Doctors are extremely knowledgeable. The office staff have terrible customer service. I…read morerequested a copy of an office visit and instead of taking 5 minutes to make the copy they wanted me to come back the next day. I had already made two trips due to their limited office hours. I also was suppose to get a gel injection. They don't want to go through insurance they want you to fill out a form and a unknown company will call you request your credit card information. Once paid they will send the medicine to the office. You then have to make another appointment each of which cost you more money. If you have money to burn then you should go to this office. After 3 weeks attempting to get medical care from this office I decided to go somewhere else who values their patience.

Excellent Therapists and State of the Art Equipment makes this a great place for rehab. Associated…read morewith the Kettering Health Network and I highly recommend the entire Network

Torn Biceps, Torn Rotocup, Broke Shoulder, Dr. Jan Saunders has been taking care of me. His bedside…read moremanner is impeccable, surgery was great, follow ups can't be beat. Kyle and Teri do my therapy, they listen to me and don't push too hard, I'm 71 years of age. I highly recommend these people, staff is fantastic.

They over schedule prepare to wait over an hour after what your scheduled appointment is for before…read morebeing seen.

I'm deeply disappointed in my experience with this practice. My husband had a great experience with…read moreDr. Steimle for both knee replacements, so I expected to be in good hands for my partial meniscectomy. Unfortunately, poor communication has consistently derailed my recovery. **Nerve complication:** I developed a rare nerve injury from the pre-surgery nerve block, causing excruciating nerve pain in my right foot that at first shot all the way up my right leg. In the days following surgery, I visited the ED once and called the on-call physician twice about the pain. The second call was particularly discouraging -- before I could finish a sentence, Dr. Matt Heckler interrupted me and said in a scolding tone, "Look, you either need to go to the emergency room, or you need to just CHILL. I can't diagnose you over the phone!" The nerve pain has persisted since surgery. Again, the nerve complication itself is not Dr. Steimle's fault -- but Dr. Heckler's response to it made me feel like he thought I was just being "dramatic" in reaction to "normal" post-surgical pain, when there was nothing "normal" about it. **PT referral:** I expected to start PT the week after surgery. Instead, either the referral was never sent or never went through. I only found out at my 3-week follow-up, when the assistant resent it -- and we still had to follow up with the PT clinic directly to confirm they'd received it (they hadn't). I started PT roughly 5 weeks into what should have been a 6- to 8-week recovery window. **PT attendance and the office manager:** I have coexisting health conditions (IBS and a medication with unpredictable GI side effects) that forced several cancellations. One week, I left a single voicemail canceling both Monday and Wednesday appointments specifically to avoid a last-minute cancellation on Wednesday. PT marked Wednesday as a no-show anyway. When the office manager called, she implied twice that I was lying -- once about leaving the Wednesday cancellation voicemail, and again when she insisted I'd been given a direct phone number to PT at my first appointment. I had not. My appointment printout listed the main office number she'd just told me I was wrong to call. ‍ **In-home PT referral:** Given my health situation, in-home PT made far more sense. Besides, I didn't appreciate the way the PT clinic office manager treated me, so I cancelled clinic PT, and requested a referral to in-home PT on January 25 by voicemail and through the Healow portal. No response until I sent another message on February 3 -- when the assistant replied that she'd send the referral, though she found it "unnecessary." It was apparently never sent. As of March 6, the home health agency had no record of receiving anything. After another message, I finally got confirmation today (March 11) that the referral went through today. I start in-home PT tomorrow -- over three months after surgery. My knee currently hurts worse than it did before the procedure. I sincerely hope the delay hasn't caused lasting harm.

Lord have Mercy !! They put you on HOLD for 20 minutes to half an hour. Scheduling an appointment…read moreis a NIGHTMARE !!! They all have the same number, so you cannot dial direct to the various locations. Dr Reed was ok, however, you simply cannot schedule an appointment in a timely manner.

I had a knee replacement performed by Dr Romer and I can't say one thing about it that was nothing…read morebut amazing.

Dr Romer performs the jiffy knee technique surgery and the recovery time is far less than the…read moreoriginal procedure. His team is great also!

David Martineau, MD is a hand specialist and an excellent overall orthopedic surgeon. Very…read morepragmatic, honest, caring, and willing to go the extra mile. Highly recommend. Extremely responsive, tech-forward, and knowledgeable.

I can not say enough bad things about Emily, a PA at this practice. She did nothing more than…read moremanipulate me to the point I could not walk and then sent me to PT for further manipulates that made the situation worse. When I requested test results be faxed to a new doc and a disk with my MRI results be sent to me, the doc did not get the report and I did not get the disk despite being told the disk was mailed first class. Do not go to Emily at this practice. Jodi Hoefflin