Worst doctor's office I have EVER been to. If you want to pay for services that you never got, then this is the place to go. I booked an appointment in May of 2018 under the impression they were an Orthopedic Oncologist. I already had an appointment with Dr. Sorger (Trihealth) who is an Orthopedic Oncologist, but the soonest he could get me in was a month out, so I shopped around. When I called Orthopedic Associates of SW Ohio I asked the woman booking the appointment very frankly if Dr. Dann was the specialist I needed and she said, "absolutely!". Once I was there the first thing Dr. Dann said to me was, "I cannot help you with your issue, you need to go to an orthopedic oncologist. I can give you a referral if you'd like." I told Dr. Dann I did not need a referral and that I already had an appointment with Dr. Sorger. I was livid. I told them not to send me a bill Neal they did was waste my time. Next I got a bill for $320 for an office visit that should have NEVER happened in the first place. I called them multiple times explaining the issue and that I would not pay the balance. I knew the calls were on a recorded line, so I requested to hear the initial phone conversation that deceived me into booking the appointment. I was given the run around for months. October 16, 2018 Mary-Beth in the billing department sent me to the voicemail of the scheduling manager, Emma, who could supposedly get the recording. Time kept passing by and no one would ever call me back. Then I got the phone call and letter from Choice collections for the balance in December of 2018. I explained to Choice that I was disputing the balance and that was that, I did not hear from them again. I also never heard from Emma. When I saw my credit plummet in July of 2019 due to a negative inquiry on my credit report from Orthopedic Associates of SW Ohio I called them AGAIN and requested the same thing as before. August 15, 2019 I spoke to Dorothy, who was very sweet and helpful. She offered to not only leave a voicemail for Emma, but to also send an email, which she did. I got a call that same day from the billing manager, Angie, inquiring about my issue. Angie said she spoke to Emma and Emma claimed to have no knowledge of my calls. Angie was polite and came across as eager to help me. Angie said she would call me back in 2-3 days. Today, October 8, 2019 I called Angie to follow-up because I never got a call back. Angie claimed to have called me back and left a voicemail, but I had nothing. Angie said she contacted the phone company and they advised her that they only keep recordings for 7 months. Angie then told me there was nothing she could do about the balance because there was in fact an office visit. I never denied the office visit, so I guess they won. But I will NEVER return to their office again! read more
