this is a very professional company. reliable . Definitely you can trust on their punctuality and…read moreexcellent service very recommended

Excellent service! Went over and beyond! My daughter and…read moreher friends had a very memorable experience going to homecoming and loved the VIP services they received!

My apologies for the length of this review, but I am extremely disappointed with Reynolds Limousine…read moreService. I contacted Billy Reynolds on February 18 to reserve a stretch limousine for a 60th birthday celebration. We spoke, he shared photos of his black and white limousine, and I felt comfortable. I provided all necessary details, clearly stating that I only needed pickup and drop-off service. I also let Billy know I needed to confirm with my friend Shelly, who was helping plan the event, and then would follow back up with him. Before confirming with Shelly, I drove a distance on February 21 to the Reynolds Limousine location to see the vehicles, and although I wasn't impressed, we decided to move forward. On Monday, February 23rd, I spoke with Billy again and included Shelly in the call. I asked about the white stretch limousine since I didn't see it on the lot, and he explained it was in the garage. That answer was acceptable. He then asked us to text the pickup and drop-off addresses, email, and contact numbers, which we did. In the text exchange, he asked how long we would need the vehicle. I reiterated that it was only for pickup and drop-off. After that, nothing. No acknowledgment. No follow-up. Silence. On Wednesday, February 25th, I reached out again to ask if the contract had been sent. Still no response. No courtesy. No professionalism. At that point, I felt completely ignored. Concerned, I asked Shelly to contact him. Surprisingly, he responded to her within three minutes. In that exchange, he stated that he does not rent for less than three hours. That policy should have been communicated upfront. Transparency takes seconds. Instead, I was left without any response at all, which felt dismissive and disrespectful. I also reviewed the company's website and found no clear disclaimer about a three-hour minimum unless it is buried somewhere. If this is a firm policy, it should be clearly stated so customers can make informed decisions and not waste their time. Professionalism and respect matter. Clear communication builds trust. Unfortunately, the lack of response, inconsistent communication, and absence of accountability have left me extremely disappointed. I cannot recommend a service that treats potential customers as an afterthought.

I have been using Billy Reynolds / Reynolds Limo at least twice a week nearly every week for the…read morepast several years and have never had a bad experience. His drivers are great, they are on time and professional and booking and billing is easy. 5 out of 5 stars. Bob Mac

I was looking for a shuttle service from the airport and was shocked that there wasn't a…read moretraditional airport shuttle like you find at most airports. The web sites for the companies listed did not strike me as very professional, so when I saw All City's web site, I figured they knew what they were doing. Their web site enabled me to submit my request online, which I appreciated, but the site is very particular about how you enter your information. I had to keep re-typing information in order for it to go through and at one point, I actually had to call them to figure out what I was doing wrong. When it did go through, I got an email that they would be in touch with me (I assume to confirm my reservation), but I NEVER got an email or a phone call confirming this, so I called instead to confirm. When I landed in Charlotte, I had a voice mail from the driver advising me that he was waiting at baggage claim. Great news! I walked out the door and there he was! Easy breezy. And the ride was easy, too. The dispatcher had told me that tip was included, but the driver indicated that it was not. Sadly, I only had $2 to give him. Luckily, I got the same driver for the trip back to the airport 5 days later and was able to make-up for my poor tipping. My driver was very friendly and professional. Booking the return trip was a bit easier the second time around since I knew how to manipulate the site, but again, it had its challenges and wouldn't let me leave any comments (even though it has a comments section). And once again, I received a message that they received my reservation and would be in touch with me, but I never got a confirmation email or phone call. I would have appreciated SOMETHING showing scheduled pick up time, location and an itemized amount of the cost. I am not sure if I would use this service again. The driver was great, but the person answering the phone and the online reservation service was a completely different experience and standard of customer service as compared to the professional driver.

I use All City whenever I have to go to the airport. (And that is a lot)…read moreThe drivers are always on time, the rate is reasonable and booking is never a hassle. If your looking for a no frills, inexpensive way to get to and from the airport All City is the place.

Great service. Very accommodating. Reasonably priced. I will use them again. I had several…read moredestinationand pickup time changes that were handled without issue. Al A

Needed a pick up from the Charlotte airport for a quick trip, booked with Charles over the phone -…read moreabsolutely professional and he made everything super easy. The pick up station at Charlotte airport is absolute chaos due to construction and the number of people. Charles made everything super smooth and relaxing- I'm just bummed I didn't take a photo of the gorgeous black Cadillac Escalade with waters and snacks inside- I couldn't ask for better! I will definitely use them again if I find myself in Charlotte!

This service was absolutely wonderful. Our driver went above and beyond to help us get safely to…read morethe airport for our international move. I cannot recommend this business enough.

This is my ride when I need to get to the airport or back…read moreAlways prompt and friendly I know the price and can have it ready Carries my bags Car is clean and a nice sliding door I don't need to look to anyone else

The service is Excellent! The dispatcher Lisa is a true efficient professional.The drivers are…read morekind, respectful and extremely competent great drivers. The cars are always clean on the inside and outside. So if you decide to use them you will not be disappointed.

They went ou of their way to get me when I was walking up the road. Stayed on phone with me.Lisa…read more Very sweet driver.Rates are way better than cab. Metro is ugly by the way.

Thanks so much for a great experience. Our driver Sharon was wonderful. It was comfortable and the…read moresafest way to go!!

Great night out in this 1981 Cadillac Seville! This car ran like a clock and was super…read morecomfortable. I felt like we went back in time! His service was amazing. Highly recommended.

These guys are great at making your vacation dreams come true. They've coordinated Cruises for me,…read moreDisney trips and European Land Tours. They always go the extra mile to make sure every detail is taken care of. When traveling somewhere new (or even somewhere you've been before), it's so nice to have an expert guide you in your choices!