This company is a complete disaster. I chose this company to bring our family of 5 to and from the…read moreairport based upon Yelp reviews. Unfortunately, if you are used to using a car service in a big city (where there is any actual competition), you will be dismayed by the lack of professionalism provided by this company. I was sitting on the airplane with minutes to go before takeoff when I received a vm asking if it was ok that the company was not able to provide a car seat for my toddler. Seeing as car seats are required by law, clearly this could not possibly be ok. Once we landed, I called a number provided on our email reservation to find out how to meet our car. The dispatcher is nearly impossible to understand. I was told that plans had changed and a new driver was going to pick us up and that I should call the new driver. Mind you, this is all happening while we are at baggage claim after a 5 hour flight with 3 young children crawling all over us. Long story short, after standing outside at airport pick-up trying to juggle our many suitcases while making sure that our children did not run into traffic, I was told that yet a different driver was going to pick us up. After calling him, it became clear to me that he was not yet at the airport. We canceled the service and were in an Uber within minutes. Finally, we should have taken it as a sign when we arrived at the airport in a car provided by this company after the first leg of our journey to discover that one of our bags had not made it out of the car. A frantic call to the driver brought him back -- along with our bag. I have never before had an experience where the driver did not remove all of the baggage from his car. Well, lesson learned (finally). Never again.

I made a reservation 1 month in advance of my Service Date. At 11:30PM EST, a few hours before my…read morereservation, Upscale Car & Limo calls to let me know the Mercedes Sprinter I reserved was 'Unavailable'. It's been over 2 weeks an I've yet to receive a refund.

They picked up my dad from the airport and drove him to Asheville. They were on time, easy to…read morecommunicate with, and my dad said the car was great!

Professional and prompt service . Will call Black Diamond Limousine again !!! Gabby we thank you…read morefor good service.

Amazing service. Amazing vehicle. Darren was very professional and in will definitely use his…read moreservices again.

Darren's car service is the best. Great communication. Great pricing…read more On time for an airport pick up in a gorgeous, clean, well stocked vehicle. With snacks! Put me at ease on a long journey. My go-to nice ride in Charlotte and surrounds.

We were given incorrect pick up location instructions and stood outside for 20 minutes while our…read moredriver was at a different area of the airport. This is unacceptable. I've used Rose transportation for many years, but unfortunately they no longer have a car service. I never had any issues with them.

First Rate Experience! Customer Service Top Notch! I'll…read moredefinitely use them again when I'm in Charlotte.

Super fast response time, but as most of the companies here in Charlotte, no limos. My friends have…read moreused them before for transportation, airport runs, etc. and never had a problem.

We live in Winston-Salem and needed Round Trip to CLT airport and home. This service was GREAT…read more Friendly and helpful driver; immaculate car (Escalade); regular communication to make sure our connections were accurate--I highly recommend this service!!!

Plush Limo consistently provides reliable transportation and courteous drivers…read more There vehicles are always newer, clean and well maintained. They definitely provide the best service around.

They have no limos? Pretty sure they source it out at four hours minimum and $250 per hour! I need…read morea limo, I do not need an SUV or a van.

The service kicked off a great Vegas experience. This was our first experience using an exec…read moretransport service. Will do again.

Initially I had learned of Ace of Spades as I had been picked up by them (in a new, large, black…read moreexecutive SUV) via rideshare service. They'd given me their card which I'm glad I had saved. I asked them to do a courier service job for me which went smoothly, they were in constant communication and were timely/efficient. I'd definitely use them again.